Sares-Regis Group

This is not a company you want to do business with. Trust me! I’ve been a resident in their Fremont, CA property and the property manager Linda Berry is what drives this otherwise great community into the ground. She is vindictive, retaliatory and the most unprofessional person you’ll meet. She lies right to residents faces with a smile. She’ll have your car towed and laugh while it’s happening. Spend your money elsewhere! Keep your family away from this place! You can find almost anywhere else that you’ll be happier at rather than staying at a Sares Regis property

Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. For your reference, details of the offer I reviewed appear below.[They are clearly frauduently lyinging about the situation, I find it odd it takes about weeks for anyone to respond to this complaint. The fact is when it was served non renewal notice, which it was not, I want a Copy of this NON renewal notice they served meAlso I want a copy of the day notice they sent me on 9/14/ prior to this Supposed Eviction notice, I was never served oneI have witnesses from a moving company on Nov 21, I vacated the premises and dropped off my keys and parking pass
What time and date was the eviction served??? The day was for Retaliation of my complaints against the neighbors around me. There is a countersuit in which *** *** and Suzanne Ruiz will not accept the papers served from my Lawyer recentlyTHus they will post the complaint on their Doorsteps within a few days from now
They are clearly falsifying the situation as usualI have been there til Nov 21, 2015, no one served me anything besides the day notice to vacate the premises on Sept 14th, This response makes no sense from them
They are discrimating against me for my status of being single, versus kids and illegals living thereI have reported them to the Child Protective services and the State attorney as well and local Fire Dept for having too many residents in a bedroom apt.Regards,*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this proposed action would not resolve my complaint. My attorneys are sending a letter today, September 2, 2016, in response to the letter received from Sares-Regis' counsel.
Regards,
*** ***

To Whom It May Concern, Attached is the email chain showing that we did respond to the consumer. The last contact was on 07/08/2015. Please respond to confirm receipt of this email. Please also note that [redacted] is not the point of contact for this location. Thank...

you, [redacted] / Community Manager / The Cascades Apartments8604 East Whitewater Drive, Anaheim Hills, California 92808P. 714 [redacted] / F. 714 [redacted] / m[redacted]@sares-regis.comlife made simple. www.cascadesanaheimhills.com Dear [redacted] & [redacted], Thank you for your patience while I reviewed your file. Based on the pictures taken, the damage to the flooring was not exclusive to the area directly in front of the kitchen. That said, based on the circumstance of the flood, I have reversed the charges for the replacement of carpet and padding as a gesture of good faith. The total balance on your account has been reduced to $902.52. Thank you again for affording me the time to fully review your account. Kind regards,  [redacted] / Community Manager / The Cascades Apartments8604 East Whitewater Drive, Anaheim Hills, California 92808P. 714 [redacted] / F. 714 [redacted] / m[redacted]@sares-regis.comlife made simple. www.cascadesanaheimhills.com From: [redacted] Sent: Thursday, July 02, 2015 6:20 PM To: [redacted]; '[redacted]'; '[redacted].[redacted]@gmail.com' Subject: RE: The Cascades- Final Account Statement Review Dear [redacted] & [redacted], I still have one more item that I need to review in order to conclude my research of your account. I expect to have a response for you by Wednesday the 8th. Thank you for your patience, [redacted] / Community Manager / The Cascades Apartments8604 East Whitewater Drive, Anaheim Hills, California 92808P. 714 [redacted] / F. 714 [redacted] / m[redacted]@sares-regis.comlife made simple. www.cascadesanaheimhills.com From: [redacted] Sent: Thursday, June 25, 2015 6:22 PM To: [redacted].[redacted]@gmail.com Subject: RE: The Cascades- Final Account Statement Review Hello [redacted], Thank you for contacting [redacted] regarding your concerns, your feedback is important to us. I spoke briefly with [redacted] earlier this week and have reviewed your email below.  I will be looking more thoroughly into this matter, including interviewing all team members involved, and will respond to you in more detail later next week. Sincerely, [redacted] / Community Manager / The Cascades Apartments8604 East Whitewater Drive, Anaheim Hills, California 92808P. 714 [redacted] / F. 714 [redacted] / m[redacted]@sares-regis.comlife made simple. www.cascadesanaheimhills.com From: [redacted] Sent: Thursday, June 25, 2015 4:56 PM To: [redacted].[redacted]@gmail.com Cc: [redacted] Subject: RE: The Cascades- Final Account Statement Review Hi [redacted], Thank you for your response and for further addressing your concerns with us. I am truly sorry that you feel frustrated and let down. It is always our goal to provide a pleasant, fair & equal living experience for all of our residents, both current and former.  In regards to my not calling to follow-up on the e-mail I sent [redacted], it was my understanding that you both have very busy schedules which is why we agreed that I would send all correspondence via e-mail. With this in mind, I did not expect an immediate response and thought that allowing you a week to review and respond was reasonable. I do apologize if that was a misunderstanding on my behalf. I am sorry that you feel that I sent your account to collections while actively investigating your dispute and would like to assure you that it was not the case. Our company has set in place protocols to ensure that all of our move out accounts that result in an outstanding balance are dealt with in the same manner.  Immediately after a resident has moved out, should there be an outstanding balance, our third party recovery agency automatically uploads the account data to their system on a weekly basis. Once they have uploaded an account, they immediately begin their attempts to recover the outstanding balance. While it is a collection agency, they have what is called a 45 day pre-collect period which begins the day you return possession of the apartment to management. If an account is satisfied/resolved during this pre-collect period, the account is simply closed with no further action. Should the balance still be owed after the pre-collect period, they then proceed in to the collection phase. This is the standard practice for all accounts with balances, even those under dispute.  I am forwarding your e-mail to our community manager, [redacted], so that she will be aware of your concerns as well.  Once again, thank you for your reaching out to me and allowing me the opportunity to respond to a few of your concerns.  Best Regards,  [redacted] | Assistant Manager | The Cascades Apartment Homes P. 714.[redacted] | F. 714.[redacted] | e[redacted]@sares-regis.com8604 E Whitewater Drive | Anaheim Hills, California 92808 From: [redacted] [mailto:[redacted]@sweetarleens.com] Sent: Thursday, June 25, 2015 8:35 AM To: [redacted].[redacted]@gmail.com Subject: RE: The Cascades- Final Account Statement Review Hi [redacted],  I just wanted to step in and talk to you in regards to this.  Firstly, I am very upset with your employee [redacted] manipulating my words.  On June 3rd I stated to her that the only time a pet came near our apartment was when my mother inlaw would come to drop of items to us.  I told [redacted] that she stayed in the car the whole time with my mother in law and I would run down to pick up the items.  Now what [redacted] also did, was try to say that my wife could have had an animal their with out my knowledge.  I can tell you this as a business owner, I would never stand for an employee of mine trying to accuse a customer of their family of doing something behind your back.   Secondly, your "trained" staff who did the inspection (granted it was the second attempt because your staff did a no show and I had to call to reschedule) came in, in a hurry, and only stated that we needed to fix the door and patch the holes that were cause from hanging photos.  He was in and out in 5 minutes.  He asked if we owned any animals and I said no, in which he responded "Ok perfect, ya everything looks great.  Just remember to empty all trash and patch as much as you can."  Why did he not mention to me the odor of a pet then? Also your use of a black light in highly inefficient due to multiple items that glow under a black light.  Tonic water, club soda, laundry detergent, and cleaning chemicals.  I do notice that some of the stained area that you have photographed is near the kitchen. I am guessin [redacted] failed to mention that I would not pay for any stains near the kitchen as to your plumbing that backed up and exploded, not only in our apartment but 3 other ones in the building.  At the time of this incident we were out of town for business and were not able to clean this up.  The floors, cabinets, carpet, and drawer were completely covered in sewer water and food.  Your staff even threw away our kitchen utensil, telling my wife it was hazardous!   From what I am seeing from your yelp I am not the only customer to be completely let down.  In fact your name has been mentioned. Here is the post on yelp to help your memory. While The Cascades was a great place to live, the office management, and Sares Regis offer a poor experience. I was disputing a move-out charge with the assistant manager [redacted], but we could not come to an agreement, so I moved things up to the regional manager [redacted].  [redacted] took 2 phone calls within a week to get a hold of. When I spoke with her she was very condescending and rude, and even told me that she had "no sympathy for me." After ending the call with [redacted], I found out that [redacted] had sent me to a collections company 4 business days before [redacted] contacted me. So in order to avoid this showing up on my credit, I paid the full amount in dispute; keep in mind this was all over $300... What upset me the most was that I was still in contact with The Cascades & Sares Regis disputing the charges, had there been a final answer that The Cascades was not going to adjust the charges, I would have gladly paid the same day. I called [redacted] back to complain, but did not receive a return call until 1 week later. When I asked [redacted] why the call took so long, all she could say was "sorry". I emailed the Sares Regis President [redacted] to inform him of my poor experience, but I never received a response.  Again, a great place to live, but the property and management company seriously value every dollar they can make, and don't seem to care about customer relations all that much. It seems to me you have done the same thing to us by stating you are investigating this with your staff and then proceed to forward this to collections.  You did not even call us after we did not respond the to email you sent before.  From this and many other yelp reviews that are similar to ours I will be forwarding this to my attorney and will be moving forward to contact the Revdex.com.   -[redacted]  From: [redacted] [e[redacted]@sares-regis.com] Sent: Wednesday, June 24, 2015 4:53 PM To: [redacted].[redacted]@gmail.com Cc: [redacted] Subject: FW: The Cascades- Final Account Statement ReviewHi [redacted] informed me that you contacted the leasing office yesterday in regards to your move out fees and stated that you hadn’t received thee-mail below. I’m forwarding you an e-mail I sent on the 17th- maybe it got held up in SPAM? Please advise if you have any further questions. Best Regards, [redacted] | Assistant Manager | The Cascades Apartment Homes P. 714.[redacted] | F. 714.[redacted] | e[redacted]@sares-regis.com8604 E Whitewater Drive | Anaheim Hills, California 92808 From: [redacted] Sent: Wednesday, June 17, 2015 4:32 PM To: '[redacted].[redacted]@gmail.com' Subject: RE: The Cascades- Final Account Statement Review Hello [redacted],  Thank you for your time and patience as I further reviewed your account for the disputed pet damage fees. I reviewed your file along with the former resident files back to when the carpet was originally installed. I was not able to find anything on the former resident files to give me reason to belief that there was pre-existing carpet pet damage. Furthermore in discussing it in detail with our maintenance supervisor, it is our standard protocol for a black light/urine test to be performed at every single move out. Former pet damage would have been found at the time the move out inspections took place.In discussing the matter with our maintenance supervisor, he also informed us that the pet odor in your apartment was highly evident just entering the apartment. Once the black light inspection was done on 5/6/15, multiple urine areas were found thru out your apartment, so much so that a carpet pet seal treatment (disinfect the concrete slab beneath the carpet) had to be completed, an item that we only have to schedule when the slab cannot be cleaned and disinfected in house by our maintenance department. For your review, I have attached the move out pictures taken of your apartment on 5/6 showing where the pet urine was found. In addition to these findings, [redacted], our leasing consultant whom [redacted] spoke with on Wednesday June 3rd informs me that while discussing the move out fees with him, [redacted] did state to her that your mother came over several times to visit with her dog during your residency.  It is our intention to always provide both a pleasant and fair living experience for all of our residents, both current and former.  After the further and detailed research done, we see no grounds to adjust the charges.  I hope to have addressed your concerns regarding this matter. As always, please feel free to contact me should you have any further questions, comments or concerns.  Kind Regards, [redacted] | Assistant Manager | The Cascades Apartment Homes P. 714.[redacted] | F. 714.[redacted] | e[redacted]@sares-regis.com8604 E Whitewater Drive | Anaheim Hills, California 92808 From: [redacted] Sent: Saturday, June 13, 2015 4:59 PM To: '[redacted].[redacted]@gmail.com' Subject: The Cascades- Final Account Statement Review Hello [redacted], I just wanted to touch bases with you and advise you that I’m actively researching your final account statement. I’m researching the disputed fees associated with pet damage found in the unit. I have reviewed pictures and am currently looking at accounts belonging to the former residents in that same unit with the hopes of shedding some light as to why pet damage was found.  I thank you for your continued patience and cooperation as I further look in to this so I can provide you and [redacted] with a solution to your concerns. I will be returning to the office on Tuesday and will follow up with you at that time, once I have the opportunity to review my findings with our community manager.  Kind Regards, [redacted] | Assistant Manager | The Cascades Apartment Homes P. 714.[redacted] | F. 714.[redacted] | e[redacted]@sares-regis.com8604 E Whitewater Drive | Anaheim Hills, California 92808

I received an email from our corporate office regarding a complaint filed 8/2/16 at which the property never received.  I have attempted to contact you to discuss the matter on August 30th and today, August 31st to determine how to respond and/or close this matter.  I have attached the...

correspondence to the issue along with our letter from our attorneys that responded to her complaint. We offered her 2 weeks (18days) of rent credit and she did not accept even though she still resided in the home during the plumbing issues which we fill is reasonable and fair. See attached. Please let me know what the next step is to assure we are staying on time with this complaint.We appreciate your assistance.[redacted] | Community ManagerThe Knolls/Westlake CanyonSARES·REGIS Group | Multifamily Property Management2544 Vista Wood Circle, Thousand Oaks, CA 91362P: 805.493-1660 | F: 805.493-4807 * [redacted]@sares-regis.com

[redacted]APARTMENT HOMESRevdex.com ResponseRe: [redacted] Customer Information: [redacted] road [redacted], CA [redacted] Daytime Phone: (949) [redacted] E-mail: [redacted]@occomputertechs.comResponse:This resident was served a non-renewal notice, as our company elected to forgo...

continuing our business relationship with this resident. This resident elected not to pay their rent and was ultimately evicted for non-payment. Thorough communication was rendered to this resident throughout the process of their non-renewal and the eviction process. While this communication did not result in the resolution preferred by the resident, our office maintained a daily log of communication with this resident.Should you have further questions or concerns please contact our office directly, [redacted] is not associated with our property and should not be the method of contact for [redacted] Apartment Homes. All communication regarding [redacted] Apartment Homes should be communicated to myself, [redacted] at T[redacted]@Sares-Regis.com. Due to this complaint being sent to the incorrect individual we did not receive it until November 30, 2015 which did not provide us the ordinary amount of time to respond and required a follow up from the Revdex.com.incerely,[redacted] Community Manager