I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, handled my call After waiting a month to receive information regarding my claim, only to receive an email notification *We regret we are unable to cover treatment for this condition as it is not covered by your policyI took out this policy only after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying The agent at the time I decided to take this policy out for my dog, assured me that if I signed on for the 4+ plan that it would indeed be covered I have submitted five claims to date totaling $2,018.34, and have been advised that I will be reimbursed for none of this I am cancelling this insurance and will be pocketing the monies in an account for my pets future This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered My dear friends, please be aware before signing on the dotted lineensure you have everything in writing [redacted]
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, handled my call After waiting a month to receive information regarding my claim, only to receive an email notification *We regret we are unable to cover treatment for this condition as it is not covered by your policyI took out this policy only after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying The agent at the time I decided to take this policy out for my dog, assured me that if I signed on for the 4+ plan that it would indeed be covered I have submitted five claims to date totaling $2,018.34, and have been advised that I will be reimbursed for none of this I am cancelling this insurance and will be pocketing the monies in an account for my pets future This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered My dear friends, please be aware before signing on the dotted lineensure you have everything in writing [redacted]