[redacted] I received 6 weeks free pet insurance from my breeder. My kitten started having diarrhea approximately 5 days after I received her. After sending in claims and paying out of my own pocket to extend the insurance, all of the claims were denied. The reason is that when I was at the vet with her and I said her diarrhea started several days after she came home, the vet obviously wrote down the day she got home and used that date so the issue "happened" before the 48 hours were up? This is not the case and this could have been easily told to me before I extended the insurance with my money as the claims had already been sent in! So not only am I out a HUGE amount of money because I was sold a sick cat, I am out more money trying to get some of this money back through the insurance I paid for. [redacted] Someone obviously put a wrong date in somewhere but they will not listen that it was after the 48 hours. [redacted] I want my one month of premium back because I feel it was unfair that they did this to me but that will not happen. I hope you can rest easy knowing that this kitten will most likely be put to sleep because I cannot pay the vet bills any longer and taking my money and me getting nothing in return just adds to that. This company is HORRIBLE to deal with. Please do not make the mistake of signing up because there is so much fine print that you will never see any money. Do NOT waste your money!
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, handled my call.
After waiting a month to receive information regarding my claim, only to receive an email notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I took out this policy only after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying. The agent at the time I decided to take this policy out for my dog, assured me that if I signed on for the 4+ plan that it would indeed be covered. I have submitted five claims to date totaling $2,018.34, and have been advised that I will be reimbursed for none of this.
I am cancelling this insurance and will be pocketing the monies in an account for my pets future. This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered.
My dear friends, please be aware before signing on the dotted line...... ensure you have everything in writing [redacted]
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, handled my call.
After waiting a month to receive information regarding my claim, only to receive an email notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I took out this policy only after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying. The agent at the time I decided to take this policy out for my dog, assured me that if I signed on for the 4+ plan that it would indeed be covered. I have submitted five claims to date totaling $2,018.34, and have been advised that I will be reimbursed for none of this.
I am cancelling this insurance and will be pocketing the monies in an account for my pets future. This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered.
My dear friends, please be aware before signing on the dotted line...... ensure you have everything in writing [redacted]
[redacted] I received 6 weeks free pet insurance from my breeder. My kitten started having diarrhea approximately 5 days after I received her. After sending in claims and paying out of my own pocket to extend the insurance, all of the claims were denied. The reason is that when I was at the vet with her and I said her diarrhea started several days after she came home, the vet obviously wrote down the day she got home and used that date so the issue "happened" before the 48 hours were up? This is not the case and this could have been easily told to me before I extended the insurance with my money as the claims had already been sent in! So not only am I out a HUGE amount of money because I was sold a sick cat, I am out more money trying to get some of this money back through the insurance I paid for. [redacted] Someone obviously put a wrong date in somewhere but they will not listen that it was after the 48 hours. [redacted] I want my one month of premium back because I feel it was unfair that they did this to me but that will not happen. I hope you can rest easy knowing that this kitten will most likely be put to sleep because I cannot pay the vet bills any longer and taking my money and me getting nothing in return just adds to that. This company is HORRIBLE to deal with. Please do not make the mistake of signing up because there is so much fine print that you will never see any money. Do NOT waste your money!
[redacted] I received 6 weeks free pet insurance from my breeder. My kitten started having diarrhea approximately 5 days after I received her. After sending in claims and paying out of my own pocket to extend the insurance, all of the claims were denied. The reason is that when I was at the vet with her and I said her diarrhea started several days after she came home, the vet obviously wrote down the day she got home and used that date so the issue "happened" before the 48 hours were up? This is not the case and this could have been easily told to me before I extended the insurance with my money as the claims had already been sent in! So not only am I out a HUGE amount of money because I was sold a sick cat, I am out more money trying to get some of this money back through the insurance I paid for. [redacted] Someone obviously put a wrong date in somewhere but they will not listen that it was after the 48 hours. [redacted] I want my one month of premium back because I feel it was unfair that they did this to me but that will not happen. I hope you can rest easy knowing that this kitten will most likely be put to sleep because I cannot pay the vet bills any longer and taking my money and me getting nothing in return just adds to that. This company is HORRIBLE to deal with. Please do not make the mistake of signing up because there is so much fine print that you will never see any money. Do NOT waste your money!
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, handled my call.
After waiting a month to receive information regarding my claim, only to receive an email notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I took out this policy only after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying. The agent at the time I decided to take this policy out for my dog, assured me that if I signed on for the 4+ plan that it would indeed be covered. I have submitted five claims to date totaling $2,018.34, and have been advised that I will be reimbursed for none of this.
I am cancelling this insurance and will be pocketing the monies in an account for my pets future. This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered.
My dear friends, please be aware before signing on the dotted line...... ensure you have everything in writing [redacted]
I am TOTALLY DISAPPOINTED in Petsecure and Western Financial Insurance and the way their "customer care" agent Rodney, handled my call.
After waiting a month to receive information regarding my claim, only to receive an email notification *We regret we are unable to cover treatment for this condition as it is not covered by your policy...... I took out this policy only after asking NUMEROUS times if the gastropexy would be considered preventative medicine and if it would be covered at the time of spaying. The agent at the time I decided to take this policy out for my dog, assured me that if I signed on for the 4+ plan that it would indeed be covered. I have submitted five claims to date totaling $2,018.34, and have been advised that I will be reimbursed for none of this.
I am cancelling this insurance and will be pocketing the monies in an account for my pets future. This way I can police whether the funds are available or not and whether the treatment is "covered" or not, and I will not have to deal with the bureaucratic red tape only to find out, ooooops sorry your not covered.
My dear friends, please be aware before signing on the dotted line...... ensure you have everything in writing [redacted]
[redacted] I received 6 weeks free pet insurance from my breeder. My kitten started having diarrhea approximately 5 days after I received her. After sending in claims and paying out of my own pocket to extend the insurance, all of the claims were denied. The reason is that when I was at the vet with her and I said her diarrhea started several days after she came home, the vet obviously wrote down the day she got home and used that date so the issue "happened" before the 48 hours were up? This is not the case and this could have been easily told to me before I extended the insurance with my money as the claims had already been sent in! So not only am I out a HUGE amount of money because I was sold a sick cat, I am out more money trying to get some of this money back through the insurance I paid for. [redacted] Someone obviously put a wrong date in somewhere but they will not listen that it was after the 48 hours. [redacted] I want my one month of premium back because I feel it was unfair that they did this to me but that will not happen. I hope you can rest easy knowing that this kitten will most likely be put to sleep because I cannot pay the vet bills any longer and taking my money and me getting nothing in return just adds to that. This company is HORRIBLE to deal with. Please do not make the mistake of signing up because there is so much fine print that you will never see any money. Do NOT waste your money!