We apologize for any confusion in regards to the claimOur records indicate two items were damaged a bed and a china hutchOur officesent [redacted] to your home to perform an inspection and repair any of the damaged items.This was the information provided to us in regards to the bed in which itappears he offered to fix it while he was in the home despite the damagepossible being caused simply from wear and tear"Her bedframe has one bent metal part that is in the second photoThere is no indication if the metal was justbent from customer use or if the movers damaged itIt connects down the middle of the bed to support themattress and sits in a slit on both sides of the bed frameIt could have just been wear and tear and the customer could not have known it was bent because its under the mattressIt would have requiredsomeone to hit it with a hammer or exert great pressure on it for it to bend.I showed the customer how I could screw in some metal angle brackets to repair itUnfortunately the wifedeclined my repair." - [redacted] Also on September 15th(via email) in our last correspondence we furtherextended this offer of repair: "Steve stated he could repair the bed, but unfortunately you declined the offerIf you wish to have Steve repair your bed,you can contact him directly at ###-###-####." - Don Farr Claims DepartmentIn regards to the china hutch the repair company’s report indicated that thepiece had a veneer topOur office emailed you a copy of the signed CarriersLiability Certificate showing that these items are not covered by any policy inour industryThis was stated in the email as follows:"In regards to your china hutch the policyoffered by our insurance company does not covered veneered furnitureHowever,in the interest of goodwill we will still allow for you to keep the originalcheckPlease see attachment of signed Carriers Liability Certification." - Don Farr Claims DepartmentIn summary our company has and continues to extend the offer of repairing thedamaged bedOur company has also allowed for you to keep the $per lb checkin full for both the bed and the china hutch despite the hutch not beingcovered and the bed can be repaired should you choose to contact ***Furniture and will be paid by our companyWe feel as though our company hasaddressed this matter and made a good faith settlement
We apologize you feel this way in regards to your moveOur records indicate that we provided an estimate to move all of our your belongings and while providing you an estimate our moving consultant would have explained all of the insurance options in regards to the moveWhile you are complaining about the service the men provided they were able to move all of your belonging for half of the amount that was estimated by our moving consultantAlso while moving all of your items you filed a claim for only two damaged itemsOne being a bed that after inspection may have already previously damaged due to wear and tear, however our company offered to fix it anyways and you declinedThe other item that was a claimed damaged was a piece may of knocked down or lesser quality materialYou signed off that these items can not be covered by any policy offeredThis policy is standard to the industry because items such as pressed wood or lesser quality can typically scratch simply from the moving processWhile you disagree that the men performed a good job, our goal is to simply correct what was damaged based on the provisions of the policy elected by you and are notated with your signatureIf our men failed to provide the moving services within the estimated/allotted time we would of definitely been able to help with the charges as well, however they were able to accomplish the move in half the time/costYou have received a check and have not mailed it back to our office for payment in full on the two damaged items based on the elected coverage of $per lbIn the interest of good will we can resubmit the claim based on double the weightPlease mail the check back and we will issue a new check
First and foremost let us apologize for any mishap that may have occurred during your recent relocationOur records indicate the claims office did receive a rebuttal to you original claim settlement as well as receipts and additional requested information.They have reviewed the claim and thanks to the additional information you provided us they were able to make a supplemental allowance on your claimWe appreciate the receipts you were able to provide and helped in addressing your concernsAfter reviewing the claim we are pleased to advise that they were able to offer a substantial revised amount in regards to the claimA check for a new amount as well as a settlement letter will be mailed on Friday April 1stAgain we apologize that your move did not go smoothly and hope that you consider Don Farr Moving & Storage again in the future
First and foremost we would like to thank the Revdex.com for taking on this matter in helping us resolve complications with this customerOur office was contacted on October 31st to move Ms [redacted] She needed moved the next day as she needed to be out of her houseA list of approximately items were provided to our office and an estimate was provided for lbs at a price of $A list is attached for reviewUpon arrival at the house on November it became immediately apparent the customer was not prepared for her move and there was more items than indicatedItems were not packed including a drawer full of knives that were just dumped into a garbage bag almost cutting the men as it sliced right through the bagThree men worked a hour day filling an entire truck which resulted in a weight of lbsThe dispatcher called her first thing in the morning on November 2nd to explain to the customer that at this point her move would cost $up to this point and our crew was set to come back that day to load the remaining items that were left after day oneShe said that she understood she had a lot more than originally thought and would still like for us to proceed with loading more on this day as wellHe explained to her to please try not to take as many items as it would just keep increasing the priceSince she understood the price thus far our men worked another full day from 8:am to 5:PM another hours loading an additional lbs.While the second truck was being loaded the first truck was being unloaded to the trailer that would be headed to Las VegasSo our staff now had an additional hours on this end as wellMs [redacted] 's total weight after both days totals pound and total items that is an increase of items and poundsDespite the weight going over double and the amount of items increasing by times the amount the discounted price was only at $Immediately upon discussing this with the customer now that everything has been loaded and unloaded she became irateShe said the men were lazy and did not work, however we have a survey completed and signed by the customer stating "They were very fast and efficient"She stated we took garbage bags that were suppose to go in which reviewing the inventory we said we would knock the weight off as the inventory reflected which would total approximately lbsShe then asked what the cost would be to not ship it to Las VegasNick explained our hourly rate would be $and up to this point our company has had at this point over $just for us to load and unload into the trailerWe have spoken Ms [redacted] 's sister trying to help find resolutionThey explain to us that they received a quote from Upack to ship the items for $We tried explaining to her that if it was only based on the initial list their price would possibly be doubled as well and would need loading as they do not provide any labor serviceOur office at this point offered to still ship the items based on the price that was provided to her after the first day of loading in the interest of goodwill and it was a price she agreed to and continued to have us still loadShe refused thatWe offered to ship the items to Las Vegas for $as now they are simply tying up space on the trailer and our warehouseShe has refusedOur office has called several times on Friday and several times on MondayAt this point we believe that our company was set up to simply remove the items from her houseWe believe other circumstances were involved based on information provided to our crew during the second dayMs [redacted] left our men with her children on day two and was not even present for most of the day while the men worked which also may have resulted in additional items still being left at the houseIt was very hard for our men to determine what was to go and what was notThe customer was unavailable as it was explained to our men that she had a hair appointment and a doctors appointmentAt this point we are looking for resolveOur company has over days of loading and unloading up to this pointWe believe that we have been more than generous offering to still provide that service at a discounted rateThe customer agreed to $after day one and knew that sending more items would result in an additional costA second day of loading then occurredWe are simply asking for the $she agreed to and we would be including a second day of loading at no cost and additional 3300# to be shipped at no costAttached is the list provided to us before the move, the weight tickets, the inventory we actually took and the review sheet,
Again let us apologize for any mishap that may have occurred from your recent relocation and any confusion in regards to the claim for damaged itemsWe understand that you may not choose to have our repair firm proceed with the repairs of the items that were damaged and our office understands However, our records indicate that the claims department has sent a cash settlement so you can choose to proceed with the repairs in any mannerSome people even prefer to keep the cash settlement and not have the items repaired at allThe claims department simply relies on the report provided to us from [redacted] to determine an appropriate cash settlement in that if you chose to repairs the items the firm would stand by performing those repairs at that estimateOur records indicate that your claim was paid in full based on that report in the amount of $Your policy had a deductible of $and a check was mailed for $therefor settling your claimAfter receiving your initial complaint our office mailed an additional $as a supplement in the interest of goodwillWe hope this clarifies any confusion you may have had in regards to the claims process
I reviewed the response by the moving company and am infuriated by the liesIt was a girl in their office that told me that I had a good months to file a claimShe said they understand that it takes people a while to get unpacked and look through all the boxesThe same girl that would not let me speak to the office manager when I repeatedly called to discuss the missing articles I am not going to submit a claim to my insurance for their gross negligenceFor instance, a solid oak cabinet ft tall ft wide and ft deep to not be delivered when there were total units taken at the same timeIt is beyond me how they could misplace a unit that large when they took several at the same time and brought back all but one unitI would think they would have stored them in the same place which would have been a no brainer as to all of them coming backTheir own employees admitted to destroying one of the curio cabinets and said they were getting it fixed and would bring it back as soon as it was repairedIt seems that all I get from them is lies or simply no response such as no acceptance or rejection of the claim we submittedIt seems that they are just hopping we go awayIt is now a matter of principalTheir an inherent responsibility of a company to handle, store, and return peoples property in good condition when that is their lively hoodLooking for any loophole or reason to not live up to their incompetence is not acceptableLastly, we cannot accept any undisclosed offer without seeing whether or not it would compensate us for our lossesYou as us to accept when their offer is not even submittedI am sorry but we cannot do thatI am sorry I haven't responded until now but your website is not familiar to us and we were thinking we would get an email telling us that we needed to respondWe just were playing around on the site and found their response to you and now that we have read it, we are responding [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, John Reemtsen
The (90) ninety days is extended in order to allow ample time for the consumer to go through their entire shipment in order to file a claim in writing in its entirety According to the descriptive inventories prepared at origin, all of the boxes were in fact (PBO/CU) packed by owner cartons, contents unknown to carrier Valuation (which is a term for coverage) was offered to the consumer while their items were contained in storage, the consumer elected not to purchase the additional coverage but rather utilize their own homeowner's coverage in the event of a claim.Therefore, this shipment was released while in transit at the limited liability of $per pound per article which is the limited coverage provided at no cost to the consumerThe transit limited liability is coverage only while in transit not in storageThe consumer signed the Bill of Lading at time of delivery verifying "Except as specifically endorsed herein, all services and all articles received in good condition"No notations of damages and or missing items were made by the consumer at time of delivery.We do understand that moving can be a stressful time for individuals and although this claim was denied, we have allowed a bottom line settlement in the interest of goodwill and not as an admission of guilt.Attached please find all documentation in order to support our position and a copy of the settlement letter along with a copy of the check
Again let us apologize for any mishap that may have occurred from your recent relocation and any confusion in regards to the claim for damaged itemsWhile you did purchased additional valuation for you move, you purchased a policy with a deductible for $The majority of your claim was addressed and you were offered a cash settlement less your $deductibleIn the interest of good will we will process and additional check for the $250.00, this will be mailed to you within the next daysThank you for your patience in this matter
First and foremost we would like to apologize for any inconvenience that may have occurred as a result of your recent relocationTypically our moves occur without incident however when something does occur we don't consider our customers moves completed until they are satisfiedWe have investigated the claimOur records have indicated that the claim was paid in full based on the valuation elected by the customerThe coverage was $per lb per itemHowever we have reopened the claim and in the interest of goodwill the claims department will be mailing a supplemental check for all of the damaged furniture to be paid in fullOur records indicate that we did not provide packing on the misc items that were damaged in the boxes so we can not offer any additional coverage except for the $per lb that was already paidThe supplemental check will be mailed and you should be receiving this within 7-daysThanks again for choosing Don Farr Moving & Storage and again we apologize for the problems that may have occurred as a result of your relocation
First and foremost let us apologize for any mishaps that may have occurred as a result of your recent relocation. While the last box may have been delivered we do not consider your relocation completed until you are satisfied. We have investigated your claim and it appears our office received the... claim on September 23rd, 2016. At that point a claim number we assigned and a postcard was mailed to your address acknowledging receipt. We apologize for any delay you feel may have occurred however unfortunately by law a claim may take up to 120 days to be settled. We have spoken to the claims department and they assured us that the claim will be completed and mailed to you on Tuesday. Thanks again for choosing Don Farr Moving & Storage and if you have any questions the claims department can be reached at [redacted]
First and foremost let us apologize for any inconvenience that may have occurred as a result of your recent relocationWhile the last box may have been delivered let us assure you we will not stop working until you are satisfiedOur records indicate that your items were picked and placed into storage on May 27th and delivered to your home on November 28th, As you mentioned a shelf and cross beam was missing upon initial deliver but the crossbeam was located the next day and returned to youOur inventories were signed off without any exceptions of damages however you contacted us a couple days later notifying us differently Claims forms were sent to your home and mailed back to us approximately months laterThe Verified Statement of Claim for Loss and Damaged Goods indicated items that were damaged as well as some damages to the homeOur claims department quickly contacted a repair firm to fix the damages to the home and a second firm assigned to assess the damaged items The firm that repaired the home provided us with a completion report that all items of concern were repairedHowever, when the furniture repair company contacted you it was indicated that items were thrown away and not made available for inspectionThe claims department then moved forward with completing the claim based on the valuation that was electedIt appears that you chose homeowners coverage for the items while they were in storage and the basic liability of $per pound coverage for in transit damageThe desk was denied being that the item was made by pressed-wood or a knocked down material and was not covered by the policyHowever the other two items an entertainment center and mattress topper were paid in full based upon this coverage despite any notations of damages being indicated at time of deliveryUpon further investigation into your file however we did notice that only men were sent to deliver the itemsOur office will be processing a refund in the amount of $for the 4th man that was not provided that dayOur records indicate that one of the staff members called our office and was ill that day not allowing him to be available for workWe apologize for any inconvenienceAgain let us truly apologize for any inconvenience that may have occurredWe hope that you consider Don Farr Moving & Storage again in the futureThe refund will be process and mailed in the next 7-days
Again we apologize that your move did not occur without mishap. While our goal was to be able to repair your items, unfortunately we are required to follow the valuation/insurance that follows the relocation. Your paperwork shows that you elected and signed for the basic coverage of $.60 per pound per item. The bill of lading was signed off and no notations of any damages were marked at time of delivery. Our office had 2 repairs firms to your home in hopes of being able to have the items repaired within the coverage limits. The first repair firm gave us a quote for $200.00 in which you expressed dissatisfaction in the proposed repair process. In the interest of goodwill and despite no notations of any damages at delivery the claims department allowed $250 which was more than the estimate that was provided. A check was mailed to settle the claim and allow for you to decide how you wish to proceed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
First and foremost we appreciate the help of the Revdex.com with the handling of this matterIt is very concerning to us that Mr [redacted] may have other individual’s belongings as this is the first we been alerted to this matterWe will have a representative reach out to Mr [redacted] immediately so we can recover these items and get them to their rightful ownerIn April of 2017, Mr [redacted] called us to relocate from Florida to PennsylvaniaBeing that Mr [redacted] is a repeat customer, having moved with us in to Florida, he assured us that it was fine if we used his estimate from five years ago, as he promised he had not acquired any additional furnitureMr [redacted] assured us that no packing services would be requiredSo, we moved forward with the move and the deposit was given and a date was scheduled for relocationAs the date for pickup approached, Mr [redacted] informed us that his closing fell through and he would have to push back his dateOur representative accommodated this with no additional expense even though this prevented our other customers from being scheduledSo, we scheduled a new pickup for May 23-24th and Mr [redacted] requested that the truck come back to Pennsylvania as quickly as possible for delivery on May 28-29thOur staff worked to accommodate thisThe crew arrived in Florida within the two day spread provided, and upon arrival, it became quite clear that Mr [redacted] had acquired a lot of additional items since his last moveNot only that, but the packing of dishbarrel box, small boxes, a medium box, television boxes, mattress bags, and mirror/picture boxes were necessary to safely transport Mr***’s loadThe men performed their services and quickly returned to Pennsylvania to accommodate Mr***’s specifically requested delivery datesAs far as Mr***’s relocation, we have uncovered the following information: As we tried to deliver Mr***’s items on his initially requested date, he informed our company that his closing fell through and he would need to reschedule, again completely throwing off our schedule and not allowing us to move forward accordingly as a businessWanting to be accommodating yet again, our company held Mr***’s items without additional chargers until June 6th (a week after the items were supposed to be delivered)Being that our company had no idea when Mr [redacted] would now want to receive his items, it was determined that our company would have to move his items into our storage facility, thus turning the move in a storage job, meaning that warehouse handling charges would be incurred that we made Mr [redacted] aware ofHe claimed that he understood the charges, and confirmed that we could accept paymentSo, Mr [redacted] provided us a credit card to pay the exact amount of $for the warehouse handling chargeIn the interest of good will, we did not ask payment for the seven days that we were without a truck, as Mr***’s items were on itOn a weekly basis, our company would reach out to Mr [redacted] to find out when we would be delivering his items, however he was still waiting for a closing on his new homeTypically, our office requires a two week notice for anything to be scheduled out of our warehouse, but on June and 23rd Mr [redacted] contacted our office to have his items be immediately deliveredTo accommodate the customer, the salesman, Kevin, worked to try to get this move on the schedule as soon as possibleOn Monday June 26th, availability opened up in our schedule for Mr [redacted] to be moved out on the 28th of JuneOur office contacted Mr [redacted] on the 27th to confirm delivery and collect the final balanceAfter knowing what his final total was since the end of May, Mr [redacted] requested a discount and refused to pay his billDispatch contacted him several times that afternoon and was hung up on several timesOn the rare occasions we were not hung up on, or ignored, Mr [redacted] refused to make a final payment for his service, claiming “he did not know there would be a warehouse handling charge.” Despite giving us confirmation to run his card for the specific charge weeks earlierHe also began disputing the inventory of items taken, though after comparison to his inventory from his move, it was obvious he had collected several new itemsAfter informing him of all these new items and the fact that we had confirmed with him we would be running his card for warehouse handling, Mr***’s argument became simple: He wanted $off his move with no real justification for this discountOur company, the office, the laborers, and the drivers included, feel they have tried their hardest to accommodate quite a problematic customer and with every new turn, we succeeded in giving Mr [redacted] a fantastic serviceWe provided a week of free truck storage, warehouse storage and met every requested date at the demand of Mr***Yes, we are concerned that Mr [redacted] has another customer’s items, but being that we were just now informed of this, several weeks after his move, we will have to work again to fix this problemAll in all, the service provided to Mr [redacted] was more than accommodating, and our company feels it did its best by him
First and foremost let us apologize for the experience that occurred with your recent relocationWhile most of our moves occur without complication, but when we do please understand that even though the last piece of furniture has been delivered we do not consider your move completed until you are
satisfiedWe have researched the estimate that was provided to you on June 1st, at your home and the relocation that occurred on June 19thIt appears that we did provide you an estimate for men for -hours to relocation your homeIts appears though that our local dispatcher sent an additional man at no charge and the crew was able to complete the move in hoursWe apologize for the way the men behaved that day, and we definitely do not condone that behaviorThank you for the comments good or bad as it allows to take corrective action with our employees and prevent this from occurring again. We will definitely be using your comments to help remind our staff of appropriate behavior and the making sure the focus is on customer satisfactionWhile researching your claim for the two damaged items(china hutch and bed) our records indicate that our claims department sent a crew in order to try to fix the items that were damaged and this came up unsuccessfulThe records also indicate that no additional valuation was purchased for your relocation and you were simply provided the $per pound coverage at no additional chargeOur records also indicate that a settlement check and letter of explanation was created and mailed on July 31st, based on the limited liability coverage that was electedAt this point in the interest of good will our claims department will be contacting a furniture repair company in your area to schedule an appointment to see the damaged bed and china hutchThey will be in direct contact with you and will be able to schedule an appointment to meet with you at a time and date that is convenient for youWe apologize again for everything that may have occurred during your relocation and hope that this will help bring some satisfaction
First and foremost let us apologize that your move did not occur without mishapOur records indicate that we did provide an estimate to relocate items from Burgettstown, PA to Melbourne, FloridaThe pickup was to occur on August 10th, and delivery would then be scheduled for October 1st - 5th
and was delivered on the 5thOur representative met with you prior to the move in order to survey the items that would need to be relocatedAt that time he observed a total of items to be moved however it appears that total items were shippedAttached is a copy of the original survey vs actual inventoryThe customer was then invoiced for the difference as the delivery was not to occur for monthsIn the interest of goodwill our company did not charge anything additional for the warehouse handlingThis charge should of been adjusted due to the additional items which would of totaled $however the original charge of $was applied saving the customer $On October 6th our records indicate that a charge back for $a day after deliveryIt states because a couple boxes may have been missing We explained to the credit card company that our inventories and bill of lading were signed that all items have been received however we will begin to trace the missing items and the customer will be able to file a claim with our officeAfter going back and forth with the credit card company and customer finally we received a written claim for the missing items on the 22nd of December over months after the relocation was completedHowever with the charge back looming this would be a problem with creating a settlement which was transmitted to the credit card company and customerAs of just within the last week we received another charge back in the amount of a $We will not be disputing this amount in the interest of goodwill and should resolve the complaint in which the customer requested $At this point we consider this file closedSee attached Survey, Inventories, October 6th Charge Back, November Faxed Response to Charge back
First and foremost let us apologize that your move did not occur with out mishap and while the last piece of furniture may be delivered we don't consider your move completed until you are satisfiedOur records indicate that you contacted our office on July 5th notifying us of damages shortly after
your move on July 3rdOur office mailed to your house on July 6th the verified statement for loss or damaged goods forms as well as instructions on how to complete the forms and file themOn July 15h we received an email copy of the forms however we have not received the originals yet in the mail as instructed in the claims packetThe forms are a one time filing so it is important that we receive the originals with a live signature so we can then process the claim and assign an adjusterThe claims department will also at that time be able to assign someone to come to your home to take a look at the damaged itemsIn the interest of goodwill our office will expedite this process and refer a firm to contact you to schedule a visit but in the meantime we ask that you please return the claim forms to our officeWe apologize that damages may have occurred during your move but let us assure you that your claim once received will be handled in an expedited manner
First and foremost thank you for bringing this matter to our attention.We have researched your file and it appears that you were relocated by Hindman Moving & Storage a subsidiary of this companyIt appears that we did indeed pickup you items on June 24th, 2016, performed a second pickup that
day as well and stored all of the items until July 21st, Our records show that you contacted us shortly after the delivery to report damagesWhile in storage it appears that you elected to not purchase our insurance policy however opted to use your own home owners insurance insteadA form to submit a claim was in fact sent to your residence along with instructions on filing a claim. Our office did not receive any correspondence regarding a potential claim from you nor your homeowners insurance until the claim form was returned to us on January 13, 2017; more than months after completion of your move alleging missing items and damagesIt is a requirement that a claim must be submitted within days from the date of the move, however this did not occurFurthermore our records indicate that you elected to utilize your homeowner's policy in the event of any mishap.Since the claim was not received in a timely fashion nor was there a policy purchased, it was considered denied and closedAlso the bill of lading that was signed at delivery indicated that "Except specifically endorsed hereon, all services and all articles received in good condition", no longer allowing any claim to be filed for transportation under the $per pound per item coverage that is included with every move. In the interest of goodwill and not an admission of guilt the claims department will reopen the case and offer you a bottom line settlement for the damages that may of occurred as a full and final solution to this matterFurthermore let us respectfully refer you to your homeowners insurance that was opted for any additional considerationThis notice will be in the mail with in the next 3-business days
It is very nice letter , one sided of courseThe furniture did not make it for Saturday delivery , nor did they call me to tell me thatI called Kevin at pm that day to find out delivery not going to happen, which ended up okwith set backBUT I TOLD KEVIN I HAD A PLACE FOR HIM TO DELIVER TO MY NEW EMPLOYER OFFERED TO STORE AND DELIVER AT NO COST* * * *** is about miles from FARR moving, *** *** ###-###-#### (please call him) can verify all this!!!!! Then when I asked to have truck weighed before they come to my house, because of the outrageous weightThey told me I was *** crazy,,,, 7,lbs down to florida and over 10,lbs backAs far as items we took they same amount of bedrooms, that they state were brought back, they should check their old recordsAll I asked for me to meet the truck that morning at weigh station in Pittsburgh and all would be goodWell that's when owner said basically screw off and he would not deliver furniture until paid in full, after them already having 4,deposit!!!I had to hang up on him due to his vulgar language to me , a customerI have voice messages from Kevin the night before times trying to negotiate the price, He was sounding very desperate at this timeI have over people that can verify my horror with Don FarrAlso please go to their website and look at all the nice reviews, wish I had looked before hiring them for a 2nd time!!! I would like nothing better to meet all of us with Farr and Revdex.com face to faceThis owner can not get away with talking to customers this way!!! Funny how I have someone else stuff with my furniture, along with missing several items boxes still, that I notified Kevin about week after deliveryThe big issue is not being aloud to weigh the truck to verify MY WIEGHT, THEY GOT TOATALY UPSET AND START SAYING I WAS TRYING TO GET FREE CHARGESThe owner , says your like the guy at a restaurant who orders a steak , eats it and says it was bad, OMGFrom the owner of a multi million dollar companyAmong other crazy things, that I have witnesses that herd the hole conversations!!!! I have never had a experience like this beforeI couldn't even talk to the man he was so outrageous to talk tooPlease I would like to get this matter resolved peacefully, hoping they are also.*** ***
After my experience with the Don Farr organization coupled with their *** *** rep (Steve) who couldn't explain to me what he was going to do to complete a professional repair to my damaged items, why would anyone think their attention to my problem would be anything more than the outcome they have dealt me - non-responsiveness, unprofessionalism and a care-free approach to handling a customer matter that has gone unresolvedNo one once attempted to contact me and speak with me about how they were going to make all of this rightAgain - it wasn't until I filed a Revdex.com complaint that Don Farr makes a pathetic attempt to offer partial funds to take care of my damaged items
I would not want them nor their furniture person Steve touching my property as they have proven they cannot act in a professional and expeditious manner and have asked them to reimburse me for the dollars stated in the complaint
Revdex.com:
We apologize for any confusion in regards to the claimOur records indicate two items were damaged a bed and a china hutchOur officesent [redacted] to your home to perform an inspection and repair any of the damaged items.This was the information provided to us in regards to the bed in which itappears he offered to fix it while he was in the home despite the damagepossible being caused simply from wear and tear"Her bedframe has one bent metal part that is in the second photoThere is no indication if the metal was justbent from customer use or if the movers damaged itIt connects down the middle of the bed to support themattress and sits in a slit on both sides of the bed frameIt could have just been wear and tear and the customer could not have known it was bent because its under the mattressIt would have requiredsomeone to hit it with a hammer or exert great pressure on it for it to bend.I showed the customer how I could screw in some metal angle brackets to repair itUnfortunately the wifedeclined my repair." - [redacted] Also on September 15th(via email) in our last correspondence we furtherextended this offer of repair: "Steve stated he could repair the bed, but unfortunately you declined the offerIf you wish to have Steve repair your bed,you can contact him directly at ###-###-####." - Don Farr Claims DepartmentIn regards to the china hutch the repair company’s report indicated that thepiece had a veneer topOur office emailed you a copy of the signed CarriersLiability Certificate showing that these items are not covered by any policy inour industryThis was stated in the email as follows:"In regards to your china hutch the policyoffered by our insurance company does not covered veneered furnitureHowever,in the interest of goodwill we will still allow for you to keep the originalcheckPlease see attachment of signed Carriers Liability Certification." - Don Farr Claims DepartmentIn summary our company has and continues to extend the offer of repairing thedamaged bedOur company has also allowed for you to keep the $per lb checkin full for both the bed and the china hutch despite the hutch not beingcovered and the bed can be repaired should you choose to contact ***Furniture and will be paid by our companyWe feel as though our company hasaddressed this matter and made a good faith settlement
We apologize you feel this way in regards to your moveOur records indicate that we provided an estimate to move all of our your belongings and while providing you an estimate our moving consultant would have explained all of the insurance options in regards to the moveWhile you are complaining about the service the men provided they were able to move all of your belonging for half of the amount that was estimated by our moving consultantAlso while moving all of your items you filed a claim for only two damaged itemsOne being a bed that after inspection may have already previously damaged due to wear and tear, however our company offered to fix it anyways and you declinedThe other item that was a claimed damaged was a piece may of knocked down or lesser quality materialYou signed off that these items can not be covered by any policy offeredThis policy is standard to the industry because items such as pressed wood or lesser quality can typically scratch simply from the moving processWhile you disagree that the men performed a good job, our goal is to simply correct what was damaged based on the provisions of the policy elected by you and are notated with your signatureIf our men failed to provide the moving services within the estimated/allotted time we would of definitely been able to help with the charges as well, however they were able to accomplish the move in half the time/costYou have received a check and have not mailed it back to our office for payment in full on the two damaged items based on the elected coverage of $per lbIn the interest of good will we can resubmit the claim based on double the weightPlease mail the check back and we will issue a new check
First and foremost let us apologize for any mishap that may have occurred during your recent relocationOur records indicate the claims office did receive a rebuttal to you original claim settlement as well as receipts and additional requested information.They have reviewed the claim and thanks to the additional information you provided us they were able to make a supplemental allowance on your claimWe appreciate the receipts you were able to provide and helped in addressing your concernsAfter reviewing the claim we are pleased to advise that they were able to offer a substantial revised amount in regards to the claimA check for a new amount as well as a settlement letter will be mailed on Friday April 1stAgain we apologize that your move did not go smoothly and hope that you consider Don Farr Moving & Storage again in the future
First and foremost we would like to thank the Revdex.com for taking on this matter in helping us resolve complications with this customerOur office was contacted on October 31st to move Ms [redacted] She needed moved the next day as she needed to be out of her houseA list of approximately items were provided to our office and an estimate was provided for lbs at a price of $A list is attached for reviewUpon arrival at the house on November it became immediately apparent the customer was not prepared for her move and there was more items than indicatedItems were not packed including a drawer full of knives that were just dumped into a garbage bag almost cutting the men as it sliced right through the bagThree men worked a hour day filling an entire truck which resulted in a weight of lbsThe dispatcher called her first thing in the morning on November 2nd to explain to the customer that at this point her move would cost $up to this point and our crew was set to come back that day to load the remaining items that were left after day oneShe said that she understood she had a lot more than originally thought and would still like for us to proceed with loading more on this day as wellHe explained to her to please try not to take as many items as it would just keep increasing the priceSince she understood the price thus far our men worked another full day from 8:am to 5:PM another hours loading an additional lbs.While the second truck was being loaded the first truck was being unloaded to the trailer that would be headed to Las VegasSo our staff now had an additional hours on this end as wellMs [redacted] 's total weight after both days totals pound and total items that is an increase of items and poundsDespite the weight going over double and the amount of items increasing by times the amount the discounted price was only at $Immediately upon discussing this with the customer now that everything has been loaded and unloaded she became irateShe said the men were lazy and did not work, however we have a survey completed and signed by the customer stating "They were very fast and efficient"She stated we took garbage bags that were suppose to go in which reviewing the inventory we said we would knock the weight off as the inventory reflected which would total approximately lbsShe then asked what the cost would be to not ship it to Las VegasNick explained our hourly rate would be $and up to this point our company has had at this point over $just for us to load and unload into the trailerWe have spoken Ms [redacted] 's sister trying to help find resolutionThey explain to us that they received a quote from Upack to ship the items for $We tried explaining to her that if it was only based on the initial list their price would possibly be doubled as well and would need loading as they do not provide any labor serviceOur office at this point offered to still ship the items based on the price that was provided to her after the first day of loading in the interest of goodwill and it was a price she agreed to and continued to have us still loadShe refused thatWe offered to ship the items to Las Vegas for $as now they are simply tying up space on the trailer and our warehouseShe has refusedOur office has called several times on Friday and several times on MondayAt this point we believe that our company was set up to simply remove the items from her houseWe believe other circumstances were involved based on information provided to our crew during the second dayMs [redacted] left our men with her children on day two and was not even present for most of the day while the men worked which also may have resulted in additional items still being left at the houseIt was very hard for our men to determine what was to go and what was notThe customer was unavailable as it was explained to our men that she had a hair appointment and a doctors appointmentAt this point we are looking for resolveOur company has over days of loading and unloading up to this pointWe believe that we have been more than generous offering to still provide that service at a discounted rateThe customer agreed to $after day one and knew that sending more items would result in an additional costA second day of loading then occurredWe are simply asking for the $she agreed to and we would be including a second day of loading at no cost and additional 3300# to be shipped at no costAttached is the list provided to us before the move, the weight tickets, the inventory we actually took and the review sheet,
Again let us apologize for any mishap that may have occurred from your recent relocation and any confusion in regards to the claim for damaged itemsWe understand that you may not choose to have our repair firm proceed with the repairs of the items that were damaged and our office understands However, our records indicate that the claims department has sent a cash settlement so you can choose to proceed with the repairs in any mannerSome people even prefer to keep the cash settlement and not have the items repaired at allThe claims department simply relies on the report provided to us from [redacted] to determine an appropriate cash settlement in that if you chose to repairs the items the firm would stand by performing those repairs at that estimateOur records indicate that your claim was paid in full based on that report in the amount of $Your policy had a deductible of $and a check was mailed for $therefor settling your claimAfter receiving your initial complaint our office mailed an additional $as a supplement in the interest of goodwillWe hope this clarifies any confusion you may have had in regards to the claims process
I reviewed the response by the moving company and am infuriated by the liesIt was a girl in their office that told me that I had a good months to file a claimShe said they understand that it takes people a while to get unpacked and look through all the boxesThe same girl that would not let me speak to the office manager when I repeatedly called to discuss the missing articles I am not going to submit a claim to my insurance for their gross negligenceFor instance, a solid oak cabinet ft tall ft wide and ft deep to not be delivered when there were total units taken at the same timeIt is beyond me how they could misplace a unit that large when they took several at the same time and brought back all but one unitI would think they would have stored them in the same place which would have been a no brainer as to all of them coming backTheir own employees admitted to destroying one of the curio cabinets and said they were getting it fixed and would bring it back as soon as it was repairedIt seems that all I get from them is lies or simply no response such as no acceptance or rejection of the claim we submittedIt seems that they are just hopping we go awayIt is now a matter of principalTheir an inherent responsibility of a company to handle, store, and return peoples property in good condition when that is their lively hoodLooking for any loophole or reason to not live up to their incompetence is not acceptableLastly, we cannot accept any undisclosed offer without seeing whether or not it would compensate us for our lossesYou as us to accept when their offer is not even submittedI am sorry but we cannot do thatI am sorry I haven't responded until now but your website is not familiar to us and we were thinking we would get an email telling us that we needed to respondWe just were playing around on the site and found their response to you and now that we have read it, we are responding [To assist us in bringing this matter to a close, we would like to know your view on the matter.] Regards, John Reemtsen
The (90) ninety days is extended in order to allow ample time for the consumer to go through their entire shipment in order to file a claim in writing in its entirety According to the descriptive inventories prepared at origin, all of the boxes were in fact (PBO/CU) packed by owner cartons, contents unknown to carrier Valuation (which is a term for coverage) was offered to the consumer while their items were contained in storage, the consumer elected not to purchase the additional coverage but rather utilize their own homeowner's coverage in the event of a claim.Therefore, this shipment was released while in transit at the limited liability of $per pound per article which is the limited coverage provided at no cost to the consumerThe transit limited liability is coverage only while in transit not in storageThe consumer signed the Bill of Lading at time of delivery verifying "Except as specifically endorsed herein, all services and all articles received in good condition"No notations of damages and or missing items were made by the consumer at time of delivery.We do understand that moving can be a stressful time for individuals and although this claim was denied, we have allowed a bottom line settlement in the interest of goodwill and not as an admission of guilt.Attached please find all documentation in order to support our position and a copy of the settlement letter along with a copy of the check
Again let us apologize for any mishap that may have occurred from your recent relocation and any confusion in regards to the claim for damaged itemsWhile you did purchased additional valuation for you move, you purchased a policy with a deductible for $The majority of your claim was addressed and you were offered a cash settlement less your $deductibleIn the interest of good will we will process and additional check for the $250.00, this will be mailed to you within the next daysThank you for your patience in this matter
First and foremost we would like to apologize for any inconvenience that may have occurred as a result of your recent relocationTypically our moves occur without incident however when something does occur we don't consider our customers moves completed until they are satisfiedWe have investigated the claimOur records have indicated that the claim was paid in full based on the valuation elected by the customerThe coverage was $per lb per itemHowever we have reopened the claim and in the interest of goodwill the claims department will be mailing a supplemental check for all of the damaged furniture to be paid in fullOur records indicate that we did not provide packing on the misc items that were damaged in the boxes so we can not offer any additional coverage except for the $per lb that was already paidThe supplemental check will be mailed and you should be receiving this within 7-daysThanks again for choosing Don Farr Moving & Storage and again we apologize for the problems that may have occurred as a result of your relocation
First and foremost let us apologize for any mishaps that may have occurred as a result of your recent relocation. While the last box may have been delivered we do not consider your relocation completed until you are satisfied. We have investigated your claim and it appears our office received the... claim on September 23rd, 2016. At that point a claim number we assigned and a postcard was mailed to your address acknowledging receipt. We apologize for any delay you feel may have occurred however unfortunately by law a claim may take up to 120 days to be settled. We have spoken to the claims department and they assured us that the claim will be completed and mailed to you on Tuesday. Thanks again for choosing Don Farr Moving & Storage and if you have any questions the claims department can be reached at [redacted]
First and foremost let us apologize for any inconvenience that may have occurred as a result of your recent relocationWhile the last box may have been delivered let us assure you we will not stop working until you are satisfiedOur records indicate that your items were picked and placed into storage on May 27th and delivered to your home on November 28th, As you mentioned a shelf and cross beam was missing upon initial deliver but the crossbeam was located the next day and returned to youOur inventories were signed off without any exceptions of damages however you contacted us a couple days later notifying us differently Claims forms were sent to your home and mailed back to us approximately months laterThe Verified Statement of Claim for Loss and Damaged Goods indicated items that were damaged as well as some damages to the homeOur claims department quickly contacted a repair firm to fix the damages to the home and a second firm assigned to assess the damaged items The firm that repaired the home provided us with a completion report that all items of concern were repairedHowever, when the furniture repair company contacted you it was indicated that items were thrown away and not made available for inspectionThe claims department then moved forward with completing the claim based on the valuation that was electedIt appears that you chose homeowners coverage for the items while they were in storage and the basic liability of $per pound coverage for in transit damageThe desk was denied being that the item was made by pressed-wood or a knocked down material and was not covered by the policyHowever the other two items an entertainment center and mattress topper were paid in full based upon this coverage despite any notations of damages being indicated at time of deliveryUpon further investigation into your file however we did notice that only men were sent to deliver the itemsOur office will be processing a refund in the amount of $for the 4th man that was not provided that dayOur records indicate that one of the staff members called our office and was ill that day not allowing him to be available for workWe apologize for any inconvenienceAgain let us truly apologize for any inconvenience that may have occurredWe hope that you consider Don Farr Moving & Storage again in the futureThe refund will be process and mailed in the next 7-days
Again we apologize that your move did not occur without mishap. While our goal was to be able to repair your items, unfortunately we are required to follow the valuation/insurance that follows the relocation. Your paperwork shows that you elected and signed for the basic coverage of $.60 per pound per item. The bill of lading was signed off and no notations of any damages were marked at time of delivery. Our office had 2 repairs firms to your home in hopes of being able to have the items repaired within the coverage limits. The first repair firm gave us a quote for $200.00 in which you expressed dissatisfaction in the proposed repair process. In the interest of goodwill and despite no notations of any damages at delivery the claims department allowed $250 which was more than the estimate that was provided. A check was mailed to settle the claim and allow for you to decide how you wish to proceed.
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
First and foremost we appreciate the help of the Revdex.com with the handling of this matterIt is very concerning to us that Mr [redacted] may have other individual’s belongings as this is the first we been alerted to this matterWe will have a representative reach out to Mr [redacted] immediately so we can recover these items and get them to their rightful ownerIn April of 2017, Mr [redacted] called us to relocate from Florida to PennsylvaniaBeing that Mr [redacted] is a repeat customer, having moved with us in to Florida, he assured us that it was fine if we used his estimate from five years ago, as he promised he had not acquired any additional furnitureMr [redacted] assured us that no packing services would be requiredSo, we moved forward with the move and the deposit was given and a date was scheduled for relocationAs the date for pickup approached, Mr [redacted] informed us that his closing fell through and he would have to push back his dateOur representative accommodated this with no additional expense even though this prevented our other customers from being scheduledSo, we scheduled a new pickup for May 23-24th and Mr [redacted] requested that the truck come back to Pennsylvania as quickly as possible for delivery on May 28-29thOur staff worked to accommodate thisThe crew arrived in Florida within the two day spread provided, and upon arrival, it became quite clear that Mr [redacted] had acquired a lot of additional items since his last moveNot only that, but the packing of dishbarrel box, small boxes, a medium box, television boxes, mattress bags, and mirror/picture boxes were necessary to safely transport Mr***’s loadThe men performed their services and quickly returned to Pennsylvania to accommodate Mr***’s specifically requested delivery datesAs far as Mr***’s relocation, we have uncovered the following information: As we tried to deliver Mr***’s items on his initially requested date, he informed our company that his closing fell through and he would need to reschedule, again completely throwing off our schedule and not allowing us to move forward accordingly as a businessWanting to be accommodating yet again, our company held Mr***’s items without additional chargers until June 6th (a week after the items were supposed to be delivered)Being that our company had no idea when Mr [redacted] would now want to receive his items, it was determined that our company would have to move his items into our storage facility, thus turning the move in a storage job, meaning that warehouse handling charges would be incurred that we made Mr [redacted] aware ofHe claimed that he understood the charges, and confirmed that we could accept paymentSo, Mr [redacted] provided us a credit card to pay the exact amount of $for the warehouse handling chargeIn the interest of good will, we did not ask payment for the seven days that we were without a truck, as Mr***’s items were on itOn a weekly basis, our company would reach out to Mr [redacted] to find out when we would be delivering his items, however he was still waiting for a closing on his new homeTypically, our office requires a two week notice for anything to be scheduled out of our warehouse, but on June and 23rd Mr [redacted] contacted our office to have his items be immediately deliveredTo accommodate the customer, the salesman, Kevin, worked to try to get this move on the schedule as soon as possibleOn Monday June 26th, availability opened up in our schedule for Mr [redacted] to be moved out on the 28th of JuneOur office contacted Mr [redacted] on the 27th to confirm delivery and collect the final balanceAfter knowing what his final total was since the end of May, Mr [redacted] requested a discount and refused to pay his billDispatch contacted him several times that afternoon and was hung up on several timesOn the rare occasions we were not hung up on, or ignored, Mr [redacted] refused to make a final payment for his service, claiming “he did not know there would be a warehouse handling charge.” Despite giving us confirmation to run his card for the specific charge weeks earlierHe also began disputing the inventory of items taken, though after comparison to his inventory from his move, it was obvious he had collected several new itemsAfter informing him of all these new items and the fact that we had confirmed with him we would be running his card for warehouse handling, Mr***’s argument became simple: He wanted $off his move with no real justification for this discountOur company, the office, the laborers, and the drivers included, feel they have tried their hardest to accommodate quite a problematic customer and with every new turn, we succeeded in giving Mr [redacted] a fantastic serviceWe provided a week of free truck storage, warehouse storage and met every requested date at the demand of Mr***Yes, we are concerned that Mr [redacted] has another customer’s items, but being that we were just now informed of this, several weeks after his move, we will have to work again to fix this problemAll in all, the service provided to Mr [redacted] was more than accommodating, and our company feels it did its best by him
First and foremost let us apologize for the experience that occurred with your recent relocationWhile most of our moves occur without complication, but when we do please understand that even though the last piece of furniture has been delivered we do not consider your move completed until you are
satisfiedWe have researched the estimate that was provided to you on June 1st, at your home and the relocation that occurred on June 19thIt appears that we did provide you an estimate for men for -hours to relocation your homeIts appears though that our local dispatcher sent an additional man at no charge and the crew was able to complete the move in hoursWe apologize for the way the men behaved that day, and we definitely do not condone that behaviorThank you for the comments good or bad as it allows to take corrective action with our employees and prevent this from occurring again. We will definitely be using your comments to help remind our staff of appropriate behavior and the making sure the focus is on customer satisfactionWhile researching your claim for the two damaged items(china hutch and bed) our records indicate that our claims department sent a crew in order to try to fix the items that were damaged and this came up unsuccessfulThe records also indicate that no additional valuation was purchased for your relocation and you were simply provided the $per pound coverage at no additional chargeOur records also indicate that a settlement check and letter of explanation was created and mailed on July 31st, based on the limited liability coverage that was electedAt this point in the interest of good will our claims department will be contacting a furniture repair company in your area to schedule an appointment to see the damaged bed and china hutchThey will be in direct contact with you and will be able to schedule an appointment to meet with you at a time and date that is convenient for youWe apologize again for everything that may have occurred during your relocation and hope that this will help bring some satisfaction
First and foremost let us apologize that your move did not occur without mishapOur records indicate that we did provide an estimate to relocate items from Burgettstown, PA to Melbourne, FloridaThe pickup was to occur on August 10th, and delivery would then be scheduled for October 1st - 5th
and was delivered on the 5thOur representative met with you prior to the move in order to survey the items that would need to be relocatedAt that time he observed a total of items to be moved however it appears that total items were shippedAttached is a copy of the original survey vs actual inventoryThe customer was then invoiced for the difference as the delivery was not to occur for monthsIn the interest of goodwill our company did not charge anything additional for the warehouse handlingThis charge should of been adjusted due to the additional items which would of totaled $however the original charge of $was applied saving the customer $On October 6th our records indicate that a charge back for $a day after deliveryIt states because a couple boxes may have been missing We explained to the credit card company that our inventories and bill of lading were signed that all items have been received however we will begin to trace the missing items and the customer will be able to file a claim with our officeAfter going back and forth with the credit card company and customer finally we received a written claim for the missing items on the 22nd of December over months after the relocation was completedHowever with the charge back looming this would be a problem with creating a settlement which was transmitted to the credit card company and customerAs of just within the last week we received another charge back in the amount of a $We will not be disputing this amount in the interest of goodwill and should resolve the complaint in which the customer requested $At this point we consider this file closedSee attached Survey, Inventories, October 6th Charge Back, November Faxed Response to Charge back
First and foremost let us apologize that your move did not occur with out mishap and while the last piece of furniture may be delivered we don't consider your move completed until you are satisfiedOur records indicate that you contacted our office on July 5th notifying us of damages shortly after
your move on July 3rdOur office mailed to your house on July 6th the verified statement for loss or damaged goods forms as well as instructions on how to complete the forms and file themOn July 15h we received an email copy of the forms however we have not received the originals yet in the mail as instructed in the claims packetThe forms are a one time filing so it is important that we receive the originals with a live signature so we can then process the claim and assign an adjusterThe claims department will also at that time be able to assign someone to come to your home to take a look at the damaged itemsIn the interest of goodwill our office will expedite this process and refer a firm to contact you to schedule a visit but in the meantime we ask that you please return the claim forms to our officeWe apologize that damages may have occurred during your move but let us assure you that your claim once received will be handled in an expedited manner
First and foremost thank you for bringing this matter to our attention.We have researched your file and it appears that you were relocated by Hindman Moving & Storage a subsidiary of this companyIt appears that we did indeed pickup you items on June 24th, 2016, performed a second pickup that
day as well and stored all of the items until July 21st, Our records show that you contacted us shortly after the delivery to report damagesWhile in storage it appears that you elected to not purchase our insurance policy however opted to use your own home owners insurance insteadA form to submit a claim was in fact sent to your residence along with instructions on filing a claim. Our office did not receive any correspondence regarding a potential claim from you nor your homeowners insurance until the claim form was returned to us on January 13, 2017; more than months after completion of your move alleging missing items and damagesIt is a requirement that a claim must be submitted within days from the date of the move, however this did not occurFurthermore our records indicate that you elected to utilize your homeowner's policy in the event of any mishap.Since the claim was not received in a timely fashion nor was there a policy purchased, it was considered denied and closedAlso the bill of lading that was signed at delivery indicated that "Except specifically endorsed hereon, all services and all articles received in good condition", no longer allowing any claim to be filed for transportation under the $per pound per item coverage that is included with every move. In the interest of goodwill and not an admission of guilt the claims department will reopen the case and offer you a bottom line settlement for the damages that may of occurred as a full and final solution to this matterFurthermore let us respectfully refer you to your homeowners insurance that was opted for any additional considerationThis notice will be in the mail with in the next 3-business days
It is very nice letter , one sided of courseThe furniture did not make it for Saturday delivery , nor did they call me to tell me thatI called Kevin at pm that day to find out delivery not going to happen, which ended up okwith set backBUT I TOLD KEVIN I HAD A PLACE FOR HIM TO DELIVER TO MY NEW EMPLOYER OFFERED TO STORE AND DELIVER AT NO COST* * * *** is about miles from FARR moving, *** *** ###-###-#### (please call him) can verify all this!!!!! Then when I asked to have truck weighed before they come to my house, because of the outrageous weightThey told me I was *** crazy,,,, 7,lbs down to florida and over 10,lbs backAs far as items we took they same amount of bedrooms, that they state were brought back, they should check their old recordsAll I asked for me to meet the truck that morning at weigh station in Pittsburgh and all would be goodWell that's when owner said basically screw off and he would not deliver furniture until paid in full, after them already having 4,deposit!!!I had to hang up on him due to his vulgar language to me , a customerI have voice messages from Kevin the night before times trying to negotiate the price, He was sounding very desperate at this timeI have over people that can verify my horror with Don FarrAlso please go to their website and look at all the nice reviews, wish I had looked before hiring them for a 2nd time!!! I would like nothing better to meet all of us with Farr and Revdex.com face to faceThis owner can not get away with talking to customers this way!!! Funny how I have someone else stuff with my furniture, along with missing several items boxes still, that I notified Kevin about week after deliveryThe big issue is not being aloud to weigh the truck to verify MY WIEGHT, THEY GOT TOATALY UPSET AND START SAYING I WAS TRYING TO GET FREE CHARGESThe owner , says your like the guy at a restaurant who orders a steak , eats it and says it was bad, OMGFrom the owner of a multi million dollar companyAmong other crazy things, that I have witnesses that herd the hole conversations!!!! I have never had a experience like this beforeI couldn't even talk to the man he was so outrageous to talk tooPlease I would like to get this matter resolved peacefully, hoping they are also.*** ***
After my experience with the Don Farr organization coupled with their *** *** rep (Steve) who couldn't explain to me what he was going to do to complete a professional repair to my damaged items, why would anyone think their attention to my problem would be anything more than the outcome they have dealt me - non-responsiveness, unprofessionalism and a care-free approach to handling a customer matter that has gone unresolvedNo one once attempted to contact me and speak with me about how they were going to make all of this rightAgain - it wasn't until I filed a Revdex.com complaint that Don Farr makes a pathetic attempt to offer partial funds to take care of my damaged items
I would not want them nor their furniture person Steve touching my property as they have proven they cannot act in a professional and expeditious manner and have asked them to reimburse me for the dollars stated in the complaint
Revdex.com: