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Sargent's Private Investigators & Recovery Bureau

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Sargent's Private Investigators & Recovery Bureau Reviews (2)

Tell us why here...We provided two options to Mr. [redacted] regarding his insulation issues. Full refund or a replacement material that was made of fiberglass at an additional cost. The cost was reasonable. We also sent him a waiver letter that outlined the problem as well as options for...

resolution on July 3rd via email. Mr. [redacted] never responded. After receiving the complaint we sent another email to confirm he had received our offer for resolution which we believe is more than fair. Mr. [redacted] finally responded on 7/21 that he had received the letter but has made no effort to reply to our offers of resolution.  After analysis by the manufacturer the insulation showed no extraordinary characteristics and although Mr. and Mrs. [redacted] showed an allergic reaction to something they have shown no conclusive proof that the insulation itself caused their reaction. That said, we are more than willing to complete the  project but insist we have a waiver to protect ourselves and our employees.

Banker Insulation is NOT the victim here, if there is a victim,
it is [redacted] and [redacted]!
The Banker Superintendent, Dave C[redacted], told us that
Banker would put in the White fiberglass at the same cost as cellulose because
of the inconvenience we went through which was
Days and nights out of our house and in a hotel
The contaminated cellulose insulation was removed on May 24, I sent
multiple e mails and left multiple phone messages requesting a date for the installation of new white fiberglass, to MM[redacted] throughout the last
part of May and the entire month of June and heard NOTHING back from Banker while they kept my money. It took them over a month to get back with
the changed offer and the ridiculous waiver that no one in their right mind would sign
The waiver allows
them to do any damage to my house with no responsibility? I told MM[redacted] on several occasions that
that was not reasonable. I offered to
sign a waiver on the white fiberglass material but not for damage or
workmanship from their employees
The so called analysis is suspicious, I asked to see it
and cannot??? The local manufacturer told
me that they had no analysis capability beyond smelling a sample in a ziplock
bag.The Banker salesman who has been left out of this discussion, Jason Wagonner, came to our house on the day of the install and witnessed the offensive odor and started the removal process

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Address: 2153 N King St Ste 316, Richmond Hill, New York, United States, 96819-4559

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