Saris Cycling Group

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below I have called and sent several emails to [redacted] of Saris Cycling Group Customer Service Manager to date she has not called or responded to my emailsShe takes no responsibilityThe cycle " Should have been sold as is ", but it wasn'tThey sent a part for a different modelOver the phone I was instructed to disassemble the computer to try and repair it which was unsuccessful as I'm not a technicianI was never HAPPY about this as that makes no sense, I am at the mercy of Saris Cycling Group as they are the only people that can resolve thisIts like buying a new car the outgoing model and the computer goes out and they say well it was on sale so we wont be honoring a warrantee but we'll try to talk you through a repair or sell you parts and duct tape for the latest model at a discount so be happy with thatIf you buy something and the manufacturer cant repair it, it only makes sense to either replace it or refund the costThat's all I'm asking Regards, [redacted]

We received your notice of complaint from [redacted] and appreciate his frustration There was a delay in our getting notification of the issue initially as we have instituted a new web site for service requests and are still working out the bugs I received your notice on Monday the 17th and as you can see per the attached e-mail thread, we were having discussions before we got your notice, with the customer on November trying to resolve the situation This was the same day as the complaint was logged with you As we do sell worldwide, we were not clear about where he was located Once we determined he was in the UK, we got our UK distributor/service center provider involved They have been in contact with Mr [redacted] and he should be taken care of at this pointWe take a great deal of pride in our customer service as evidenced by our rating with the Revdex.com and the fact that I believe this is only the second issue logged with you in our years of doing business Sometimes when dealing with issues overseas, issues just take a bit more time to process We are always looking to improve and thank Mr [redacted] for his input in helping with this Please let me know if you need anything additional [redacted] Saris Cycling Group [redacted] A/R, Traffic Manager, & Product Liability [redacted] *** [redacted] * [redacted] * [redacted]

We received your letter regarding Mr [redacted] issue with our trunk rackAfter reviewing the notes on our end, it appears that Mr [redacted] was using our Saris Sentinel trunk rack on a vehicle that it was not approved for use onUnfortunately it is nearly impossible to make a bike rack that fits every single car on the market, so to ensure safety we test every model of rack on every make, model, and year of vehicle before approving or denying a fitWe have this information readily available to retailers who sell our product, we list it on our website in several places, and we call it out in our manuals on the front page, under the cautions, and also under the disclaimer section (manual attached below) https://www.saris.com/uploads/PDF/Manuals/Sentinel/1051-1052-Sentinel.pdf [redacted] Customer Service Representative ManagerSaris Cycling Group [email protected]: (608) 274-6550saris.com | sarisparking.com | cycleops.com | powertap.com

This has been Resolved

We have been in touch with Mr [redacted] many times since this complaint was filedSee attached for phone logs and emails.Mr [redacted] is happy with how we resolved the issue