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SARMA Collections, Inc.

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Reviews SARMA Collections, Inc.

SARMA Collections, Inc. Reviews (18)

Revdex.com:
I have spoken to Ms*** about this issue...she has forwarded me to an *** *** from Ameripro Funding?
Regards,
*** ***

The information regarding your specific inquiry is listed below
Please contact the end user for more informationThe end user will provide authorization of the inquiry.
AMERIPRO FUNDING-#*** *** *** on 7/18/by ***
*** ***.
If the consumer
decides to dispute the inquiry, we give the option to send
us a dispute letter and we'll forward it to the bureaus OR they can dispute the
inquiry directly with the bureauPlease feel free to contact us any with any additional questions The toll free number is *** You may also reach us at ***

Sarma Collections Inc., strives to provide the best customer service to our consumers. We handle all correspondence seriously and in a timely manner. On, November 3, 2014, we responded to your concern dated; October 12, 2014,  our response included proper validation information...

regarding your account and information stating that the account will be updated to all three bureaus as, "paid in full." There were no violations by Sarma Collections Inc., however as a courtesy, we have placed a request for removal of this account with all three credit reporting agencies. We have sent a certified letter on 09/08/15 to Mr. [redacted], stating that the account will be removed along with the AUD#, this number can be used to follow up with the bureaus to the update on their end. If you have any questions, please contact our office at 800-955-5238, and a representative will be happy to assist you.

Complaint: [redacted]
I am rejecting this response because: SARMA only responded to one inquiry!!!!!!!! I do agree to this one ONLY on 10/6/16, however did not approve the others from SARMA aka Network Credit Solutions neither does the mortgage company. If this isn't removed this week I have an appointment with Channel 8 on your Side about the mortgage company and SARMA aka Network Credit Solutions
Regards,
[redacted]

Ms. [redacted], The inquiry on your account was made by Platinum Mortgage Group. The loan officer that handled your inquiry is named Scott and you can contact this company at 813-645-9004. If you are still unfamiliar with the company that pulled your information, you may contact them directly or inform any of the credit bureaus to dispute this information. Please contact our office if you need further guidance and we will be happy to assist you.

Our Supervisor is attempting to contact you, so that we can assist in a resolution.  Please contact her at your convenience.  Her contact information is listed below.
[redacted]
Production Supervisor
[redacted]
[redacted] ext
[redacted]
[redacted]
[redacted]
Sincerely,
Sarma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good afternoon,   I am writing to let you know that I have spoken with Sarma Collections today. Sarma has resolved my issue...

with them and I am satisfied with the outcome. They will be removing all negative remarks from my credit report. You may now close this complaint accordingly.   Thank you very much! - [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: SARMA ONLY addressed ONE inquiry from October 2015, and NOT the 6 six prior. WHY IS THAT? WHO allowed the other 6 pulls from SRAMA? What is SARMA's fraud protection polices for us LITTLE PPl?
Regards,
[redacted]

Sarma strives to report up to date information to the credit agencies in a timely manner. We apologize for the inconvenience this may have caused, however if an account has been reported as paid in full to the bureaus, it may take up to 90 days for the bureaus to update their records. We...

have re-submitted to have this account updated to paid in full as well as sent Ms. [redacted] a letter showing her account has been paid and the control number to follow-up with bureaus if needed. We hope that we have resolved this issue, if Ms. [redacted] shall need further assistance, please contact our office and representative will be happy to assist.

SARMA Collections, Inc. strives to provide the best possible customer service to our consumers. We would like to thank you for your feedback regarding your phonecall with our representative. Please be assured that we take all complaints seriously and will look into the matter. All phone calls are...

recorded and anyfalse statements given by our representatives will be handled accordingly. As a courtesy, we have requested deletion of this account from all 3 credit bureaus. The AUD control number is [redacted], so that you may follow up with each bureau. Please note that the deletion process may take up to 90 days.

In receipt of this complaint, we have reviewed the recording and quality of the call. [redacted], did in fact request the account be removed from his credit report after paying in full, however the representative stated the account could not be removed but would be updated to the bureaus as paid in...

full. After a review of both calls, it was determined that the representative never stated the account would be removed, only be updated and it may take 30-90 days for the bureaus to update on their end. This is also an opportunity to improve on call quality so there are no misunderstandings when communicating about credit reporting. Our Quality Assurance department will send [redacted] a letter showing this account has been paid in full and will  send another an update to the credit bureaus to state this account has been paid.

Dear Consumer,  We have received your dispute and have completed our investigation. On 05/03/16, this report was withdrawn from our office by our client Paris Regional Medical Center. On 05/06/16, we reported to all three credit bureaus to remove this account as we are no longer handling...

this account. As a courtesy to ensure a quicker update from the credit bureaus, we requested a manually deletion of the account on 05/17/16. The reference# for this deletion is [redacted]. Please use this reference number when contacting the bureaus if this account is still showing as reported by Sarma. Please contact our office at [redacted] if you need further assistance.  Thank you

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

Sarma Collections, Inc. strives to provide the best possible customer service to our consumers. Please be assured that we take all complaints seriously and have looked into the matter. All phone calls are recorded and any false statements given by our representatives are handled accordingly. As stated in our response to your original complaint on August 15, 2015, we found no misrepresentation by our representative that request for removal would be submitted once the account was paid. We are contracted by our clients to handle their accounts according to their specifications and have been contracted by this client to update the accounts based on their status, "Paid" or "Unpaid."As a courtesy, we have placed a request for removal with all three credit reporting agencies, Experian, Equifax and Transunion. We will send [redacted] a letter stating this and the control number in order to follow up with the reporting agencies. The reporting agencies may take up to 90 days to update records on their end.

Sarma strives to report accurate information in a timely manner to the three credit reporting agencies for paid in full accounts. We apologize for any inconvenience this delay may have caused.  However, once the account is reported as paid in full, it may take up to 90 days on the bureaus...

end to update their records. We will send Ms. [redacted] a letter stating the account has been paid in full for her records and the control number so that she may follow up with bureaus. Please contact a representative at Sarma for any further questions and we will be glad to assist.

Ms. [redacted], I apologize for any inconvenience you may have encountered, there have been instances when the credit bureau will list Sarma as the creditor, when in fact Sarma is the supplier of the credit report. We have pulled the information containing the original creditor, address and phone number....

This will be mailed to you at the address you provided. This should clarify any confusion. Please contact the original creditor when you receive the information for further assistance if you still feel this inquiry was in error. You may also contact our customer service at 800-955-5238 for assistance.  Thank you.

Good Morning,  We have reviewed the accounts in question, after thorough review our records show that we have your correct address on file. We received the account from Paris Regional Medical Center on 03/30/16 and a validation letter was sent on 04/01/16. Account number# [redacted], was...

sent in error by our client and has since been deleted. The confirmation# we received from the credit reporting agencies to which we report is [redacted]. Account# [redacted] is active, however as a courtesy we have also removed this account from the credit reporting agencies to which we report. Confirmation# of deletion is [redacted]. We will be sending verification of this account via U.S. Postal mail as required by the FDCPA. If you have any questions, please do not hesitate to contact our office and a representative will be happy to assist you. We hope the removal of these accounts has resolved your concerns.

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