Sarma

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Thank you
Regards,
*** ***

Thank you for reaching out to Sarma to express your concerns with the above mentioned accountWe have reviewed our records and have identified the following; the account was placed with Sarma on 4/20/A letter notifying you of the debt was sent to you on 4/22/16, with the proper disclosures as
described by the FDCPAWe also made several attempts to contact you by phoneThe address and phone number we have on file is the same address and phone number you have provided on this document. Our records also indicate that on 8/31/16, our client requested that we close the account, which was completed on 8/31/We also withdrew the account from reporting to the credit reporting agencies in which we report to on 9/1/On 11/3/16, our office sent you a letter that we are no longer handling or reporting this accountAs you can see, we have handled your account as required by the FDCPAAs, an additional measure we sent an additional request to the credit reporting agencies in which we report to, to have this account removed if they have not already done soThe reporting agencies may take up to ninety days to update their records once we have submitted a requestHowever, in order to expedite this process you may contact any or all credit reporting agencies to inquire on this accountOur confirmation number from the credit reporting agencies is ***. We hope this has satisfied your concerns with the account in questionsPlease contact our office if you have any other questions or need additional assistance. Thank you and have a great day

Sarma Collections, Inc. strives to provide the best possible customer service to our consumers. Please be assured that we take all complaints seriously and have looked into the matter. All phone calls are recorded and any false statements given by our representatives are handled accordingly. As stated in our response to your original complaint on August 15, 2015, we found no misrepresentation by our representative that request for removal would be submitted once the account was paid. We are contracted by our clients to handle their accounts according to their specifications and have been contracted by this client to update the accounts based on their status, "Paid" or "Unpaid."As a courtesy, we have placed a request for removal with all three credit reporting agencies, Experian, Equifax and Transunion. We will send [redacted] a letter stating this and the control number in order to follow up with the reporting agencies. The reporting agencies may take up to 90 days to update records on their end.

Ms. [redacted], I apologize for any inconvenience you may have encountered, there have been instances when the credit bureau will list Sarma as the creditor, when in fact Sarma is the supplier of the credit report. We have pulled the information containing the original creditor, address and phone number....

This will be mailed to you at the address you provided. This should clarify any confusion. Please contact the original creditor when you receive the information for further assistance if you still feel this inquiry was in error. You may also contact our customer service at 800-955-5238 for assistance.  Thank you.

Sarma strives to report accurate information in a timely manner to the three credit reporting agencies for paid in full accounts. We apologize for any inconvenience this delay may have caused.  However, once the account is reported as paid in full, it may take up to 90 days on the bureaus...

end to update their records. We will send Ms. [redacted] a letter stating the account has been paid in full for her records and the control number so that she may follow up with bureaus. Please contact a representative at Sarma for any further questions and we will be glad to assist.

Ms. [redacted], The inquiry on your account was made by Platinum Mortgage Group. The loan officer that handled your inquiry is named Scott and you can contact this company at 813-645-9004. If you are still unfamiliar with the company that pulled your information, you may contact them directly or inform any of the credit bureaus to dispute this information. Please contact our office if you need further guidance and we will be happy to assist you.

Dear Consumer,  We have received your dispute and have completed our investigation. On 05/03/16, this report was withdrawn from our office by our client Paris Regional Medical Center. On 05/06/16, we reported to all three credit bureaus to remove this account as we are no longer handling...

this account. As a courtesy to ensure a quicker update from the credit bureaus, we requested a manually deletion of the account on 05/17/16. The reference# for this deletion is [redacted]. Please use this reference number when contacting the bureaus if this account is still showing as reported by Sarma. Please contact our office at [redacted] if you need further assistance.  Thank you

[redacted], We have received your complaint regarding your account for our client Partners in Primary. Please be assured that we take all complaints seriously and have reviewed your account. Please note that your account was placed with us on September 13, 2017. We made reasonable attempts to...

contact you regarding this matter and the account was reported accordingly and within the Fair Credit Reporting Act guidelines. Based on your request and payment in January, as a courtesy we have removed the account to the credit reporting agencies in which we report. The confirmation# is [redacted]. Although we have requested removal from the reporting agencies, they may take an additional amount of time to remove the accounts from your report. You may contact them if you wish and provide the confirmation# I have given you, to check status on the removal.  We hope this alleviates any of your concerns. If you have any questions, please do not hesitate to reach out to us at 1-800-955-5238.   Best Regards, Sarma Compliance

We have received your complaint regarding an account we are servicing for USAA. Please be assured that we take all complaints seriously and will investigate this thoroughly. In your complaint, you state that you have been victim of a fraud. We ask that you provide documentation, such as a...

police report referencing your claim. Also, please provide a copy of your driver’s license so that we may compare to our records on file.    We have reported this complaint to our client and placed this account on hold in our office. Once we receive your documentation and further investigate this account with the additional documentation and with our client, we will provide you with additional details. If you have any questions, please do not hesitate to reach out to us at ###-###-####.

Sarma strives to report up to date information to the credit agencies in a timely manner. We apologize for the inconvenience this may have caused, however if an account has been reported as paid in full to the bureaus, it may take up to 90 days for the bureaus to update their records. We...

have re-submitted to have this account updated to paid in full as well as sent Ms. [redacted] a letter showing her account has been paid and the control number to follow-up with bureaus if needed. We hope that we have resolved this issue, if Ms. [redacted] shall need further assistance, please contact our office and representative will be happy to assist.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

SARMA Collections, Inc. strives to provide the best possible customer service to our consumers. We would like to thank you for your feedback regarding your phonecall with our representative. Please be assured that we take all complaints seriously and will look into the matter. All phone calls are...

recorded and anyfalse statements given by our representatives will be handled accordingly. As a courtesy, we have requested deletion of this account from all 3 credit bureaus. The AUD control number is [redacted], so that you may follow up with each bureau. Please note that the deletion process may take up to 90 days.

We have received your response in regard to the documentation provided to you by our office. On our previous letter, we informed you that we had removed the account from the credit reporting agencies in which we report due to your dispute. Since we do not have sufficient documentation from you to compare the information we have on the account, we have closed this account in our office and will no longer report nor attempt to collect on this debt. Our client [redacted] has been notified of your concerns. Please contact our office at your convenience if you need additional assistance at ###-###-####.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Good afternoon,   I am writing to let you know that I have spoken with Sarma Collections today. Sarma has resolved my issue...

with them and I am satisfied with the outcome. They will be removing all negative remarks from my credit report. You may now close this complaint accordingly.   Thank you very much! - [redacted]

Complaint: [redacted]
I am rejecting this response because:
There are no itemized items on this page. Also the license on the page is not mine. Please validate this debt correctly.
Regards,
[redacted]

Complaint: [redacted]
I am rejecting this response because: SARMA only responded to one inquiry!!!!!!!! I do agree to this one ONLY on 10/6/16, however did not approve the others from SARMA aka Network Credit Solutions neither does the mortgage company. If this isn't removed this week I have an appointment with Channel 8 on your Side about the mortgage company and SARMA aka Network Credit Solutions
Regards,
[redacted]

Good Morning,  We have reviewed the accounts in question, after thorough review our records show that we have your correct address on file. We received the account from Paris Regional Medical Center on 03/30/16 and a validation letter was sent on 04/01/16. Account number# [redacted], was...

sent in error by our client and has since been deleted. The confirmation# we received from the credit reporting agencies to which we report is [redacted]. Account# [redacted] is active, however as a courtesy we have also removed this account from the credit reporting agencies to which we report. Confirmation# of deletion is [redacted]. We will be sending verification of this account via U.S. Postal mail as required by the FDCPA. If you have any questions, please do not hesitate to contact our office and a representative will be happy to assist you. We hope the removal of these accounts has resolved your concerns.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Regards,
[redacted]

We have received your concern regarding an account on your credit report. Please be assuredthat we take all complaints seriously and investigate each account. We have reached out to ourclient and obtained the itemized statement showing the charges on the account and informationbelonging to you...

Please see attached documentation as this may have been an oversight on yourpart. We would be happy to assist you to resolve this matter and as a courtesy we have removedthis account from the credit reporting agencies in which we report. If you feel you have been avictim of fraud, please submit a copy of a police report to us and we will notij’ our client.Otherwise, we will be glad to help you in resolving this matter. Please contact our office at yourconvenience for further assistance at ###-###-####.

In receipt of this complaint, we have reviewed the recording and quality of the call. [redacted], did in fact request the account be removed from his credit report after paying in full, however the representative stated the account could not be removed but would be updated to the bureaus as paid in...

full. After a review of both calls, it was determined that the representative never stated the account would be removed, only be updated and it may take 30-90 days for the bureaus to update on their end. This is also an opportunity to improve on call quality so there are no misunderstandings when communicating about credit reporting. Our Quality Assurance department will send [redacted] a letter showing this account has been paid in full and will  send another an update to the credit bureaus to state this account has been paid.