Sarow & Sons Inc.

We are very sorry to hear about the complaint by our valued customerWe apologize for the damages to the lawn butthese damages occurred because of the twenty stakes placed on the driveway only five remained when we began to plowOurcontracts state that we are not responsible for any damages that
may occur due to snow plowing however we agreed to fix thedamages when our schedule was freeWe have a very full schedule and do not employ very many people so we are generallybooked weeks outAt this time the damages have been repaired and the customer has told us that she is happy and that everythinghas been taken care ofAgain we are sorry for the inconvenience this may have caused our customer.Complaint ID# ***Sincerely,Joseph S*** *** ***

In Reference to complaint #***, you seemed to have taken MrS*** word that I am "happy."( which was said very sarcastically.) That was contingent upon his promise to return when the weather is better or in t.he late fall to seed the lawn where he and his son placed the dirtAlso, there were only stakes placed to mark the lawnAfter the first plow, his driver told me that he did not know where the car turnaround was because it hadn't been markedAs far as I am concerned, I will not be happy until he puts seed on the lawnBy the way, it was his idea to do repairs!