SAS Group

July 20, 2015
 
[redacted]
Bureau of Consumer Frauds and Protection
Office of the Attorney General of New York
44 South Broadway,
White Plains, NY 10601
 
RE: File [redacted]...

[redacted]                                   ...⇄
 
Dear [redacted]
 
I received a letter from your office stating that [redacted] of Flushing, NY has filed a complaint.
 
Mr. [redacted] made a retail purchase at AS SEEN ON TV STORE, for a product called Dutch Glow, on May 5, 2015 in the amount of $11.94  
 
On July 01, 2015 I received an email from Mr. [redacted] stating that our product did not perform as stated and he wants a refund. (Product does work)
 
I advised Mr. [redacted] he must return the product back to the store where he made the purchase we do not refund retail merchandise. If the product was purchase on our website or automated phone system we will be able to assist him.
 
Mr. [redacted] became aggressive and I ended the call.
 
I am unable to assist you further with this inquiry.
 
Thanks,
 
[redacted]
Customer Service Manager
[redacted]

[redacted]
 
I JUST WANT TO INFORM YOU THAT YOU HAD NO RIGHT TO CALL ME A [redacted]. YOUR REFUND OF $72.75 IS CORRECT.  OUR RETURN POLICY IS LISTED AT THE BOTTOM OF YOUR INVOICE. NO ADDITIONAL CREDIT WILL BE ISSUE AND YOU CAN CONTACT WHOMEVERY YOU WANT.
 
DO NOT CONTACT ME OR MY...

CUSTOMER SERVICE DEPARTMENT YOU HAVE NOTHING FURTHER TO DO WITH OUR BUSINESS.
 
YOU’RE GOING TO HAVE A HORRIBLE LIFE.
 
 [redacted]
CUSTOMER SERVICE MANAGER
914.333.7414
 
 
Order #: 7[redacted]
Received: 10/08/2014 2:49am
Operator: dtm
Adcode: [redacted]
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped


Account Status: No open balance

External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted]
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
 DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
3
XX
billed/shipped
10/10/14
72@CT
  30.00 
7.95
 
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/08/14  
 
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
10/08/14  
 
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
10/08/14  
 
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
10/08/14  
 
 
 
 
 
Refunded: Requested=10/23/14, Qty= 3, $30.00, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 3    Reason: No Longer Wanted 
 Your order has been refunded.
2
 DG01
BONUS DUTCH GLOW AMISH WOOD MILK
3
XX
billed/shipped
10/10/14
72@CT
  .00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/08/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
10/08/14  
 
 
 
 
Refunded: Requested=10/23/14, Qty= 3, $.00, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 3    Reason: No Longer Wanted 
 Shipped on 10/10/14 by FEDEX HOME DELIVERY. See Tracking Information Below
3
 PROCESS
PROCESSING FEE
1
NI
billed/shipped
10/10/14
72@CT
  .00 
2.00
 Shipped on 10/10/14 by FEDEX HOME DELIVERY. See Tracking Information Below
4
 DG020
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
10/10/14
72@CT
  7.95 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/08/14  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
10/08/14  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
10/08/14  
 
 
 
 
Refunded: Requested=10/23/14, Qty= 1, $7.95, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
5
 DG03
DISC BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
10/10/14
72@CT
  .00 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/08/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
10/08/14  
 
 
 
 
Refunded: Requested=10/23/14, Qty= 1, $.00, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 1    Reason: No Longer Wanted 
 Shipped on 10/10/14 by FEDEX HOME DELIVERY. See Tracking Information Below
6
 DGW
DUTCH GLOW MICROFIBER TOWEL BUY 2 GET 2 FREE
1
XX
billed/shipped
10/10/14
72@CT
  7.95 
n/a
DGTTV
DUTCH GLOW ONE FREE TOWL
4
 
 
10/08/14  
 
 
 
 
Refunded: Requested=10/23/14, Qty= 1, $7.95, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
7
 DGM2
DISC DUTCH GLOW MICROFIBER APPLICATION MITT
1
XX
billed/shipped
10/10/14
72@CT
  5.95 
2.95
DGMTV
DUTCH GLOW MICROFIBER APP MITT
1
 
 
10/08/14  
 
 
 
 
Refunded: Requested=10/23/14, Qty= 1, $5.95, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
8
 DGO
DUTCH GLOW MOP BONNET 2 PACK
1
XX
billed/shipped
10/10/14
72@CT
  12.95 
2.95
DGOTV
DUTYCH GLOW MOP & BONNET 2PK
2
 
 
10/08/14  
 
 
 
 
Refunded: Requested=10/23/14, Qty= 1, $12.95, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
9
 DGS
DUTCH GLOW SCRATCH REMOVER
1
XX
billed/shipped
10/10/14
72@CT
  7.95 
n/a
DGSTV
DUTCH GLOW SCRATCH REMOVER
1
 
 
10/08/14  
 
 
 
 
Refunded: Requested=10/23/14, Qty= 1, $7.95, Refund Date=10/23/14, Operator=e
 
Returned: Received=10/23/14, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
10
 ORMDLABEL
ORMD LABELS 1.5IN X 2.25IN
1
RI
billed/shipped
10/10/14
72@CT
  .00 
n/a
 Shipped on 10/10/14 by FEDEX HOME DELIVERY. See Tracking Information Below
Refunds:
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
10/23/14
bld/shp
.
$72.75
$.00
$.00
$.00
$72.75
 
 
Payments:
Payment Method:  Visa    xxxxxxx[redacted]     [redacted]      Accepted: # [redacted]
Order
Status
Installments   
Gross:
72.75
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
73.40
TOTAL:
146.15
Paid-to-date:
146.15
Credits:
.00
Refunds:
72.75
Balance Due:
.00

[redacted]Trade Practice ConsultantRevdex.com10019 W. Greenfield AveMilwaukee, WI 53214RE: [redacted]...

[redacted]                                   ...⇄ Dear [redacted]I received a letter from your office stating [redacted] of Charleston, WV has filed a complaint. Mr. [redacted] made a purchased from SAS Group, Inc. It is a product called Scratch Aide, which he purchased from our website on November 04, 2015 in the amount of $27.94. This amount includes shipping and handling. I have pulled the order Entry of Mr. [redacted] placing his it shows that he place the order and sessions, he did not abandon the site, the order is under a media ID and it was completed; Mr. [redacted] enter his credit card# for order to be approved & processed..  Mr. [redacted] contact customer service regarding his order he was advised that his order was on the shipping dock and could not be cancelled; he was advised that the sponges are apart of the promotion and could not be removed which is clearly stated on our Scratch Aide website. Our customer service reps do not make outbound calls to customers. Mr. [redacted] received a call from a 3rd party Telemarketing company called Quality Resources they have nothing to do with Dutch Glow Quality Provides order confirmation services for multiple vendors who are already in receipt of paid order from consumers. If Mr. [redacted] wants to return the unwanted items within 10days from delivery date, Please use the address listed below. [redacted]Scratch AideSAS Group, Inc220 White Plains Rd Ste 1Tarrytown, NY 10591Please write your return Merchandise Authorization number ([redacted]) clearly on the outside of the package and I do recommend you obtain tracking information for the return package.Once the package is return to our corporate office you will receive your refund, you will see the shipping charges for the amount of $17.94 deducted from your refund, your total refund will be $10.00 less shipping and processing which is clearly stated in our Scratch Aide advertisement. Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these Processing and handling charges. If the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost only. Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing charges. This is clearly stated on his/her invoice located at the bottom. Each set of Scratch Aide comes with 3 Sponges as a Bonus please see break down below1 set of Scratch Aide @ Original Price of $10.00. A shipping and processing charge of $7.95 plus  3 Bonus sponges for an additional $7.99 shipping and processing, Again this is clearly stated on our Scratch Aide website/automated system.Thanks,[redacted]Customer Service Manager[redacted] Received: 11/04/2015 7:41pm Operator: dtm Adcode: [redacted] Sourcecode: DTM Via: WEB Order Status: billed/shipped Placed: 11/04/2015 4:29pm Account Status: No open balance External Order #: [redacted] Sold/Ship To: Sold To: [redacted]
[redacted]SOUTH CHARLES, WV  25309Email: [redacted] Item Information: # Item # Description Qty Class Status Date Run@WH Amount $ S&P 1  SA00 SCRATCH MENDER 1 XX billed/shipped 11/06/15 32@CT   10.00  7.95 DGSCTV SCRATCH MENDER 1 11/04/15   2  SA01 FREE SCRATCH BUTTER 1 NI billed/shipped 11/06/15 32@CT   .00  n/a 3  SA021 FREE MICROFIBER CLOTH 1 XX billed/shipped 11/06/15 32@CT   .00  n/a DGTTV DUTCH GLOW ONE FREE TOWL 1 11/04/15   4  SA022 BONUS 3 ERASER SPONGES 1 XX billed/shipped 11/06/15 32@CT   7.99  n/a DGETV ERASE SPONGE 3 11/04/15   5  PROCESS PROCESSING FEE 1 NI billed/shipped 11/06/15 32@CT   2.00  n/a Payments: Payment Method:  Visa    xxxxxxx9768     07/2019      Accepted: # 022541 - 11/05/15 Order Status Installments    Gross: 10.00Less Discount: .00Tax: @ 0.0 % .00P&H: 17.94TOTAL: 27.94 Paid-to-date: 27.94Credits: .00Refunds: .00Balance Due: .00  Customer can return for product credit less shipping and processing within 10days from delivery date.

October 29, 2014
 
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
Re: [redacted]
    
Dear [redacted]
 
I received your letter regarding [redacted] for Dutch Glow...

which he purchased from SAS Group, automated phone system on October 02nd in the amount of $49.58. This includes shipping and processing.
 
On October 13th Mr. [redacted] called into our customer service department stating he did not order the additional set of Dutch Glow and the he wants a full refund. Mr. [redacted] was offered a save a sale which he declined.
 
I pulled the order call on Mr. [redacted] placing his order for Dutch Glow which he did order 2 sets. Mr. hung up during the offer for Microfiber towels, which shows his call time 6:13.  
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges. If the customer is not satisfied they can call for RMA # to return the product within 10 days of obtaining an authorization. Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing charges. This is clearly stated on his invoice located at the bottom.
 
Each set of Dutch Glow comes with a Bonus bottle please see break down below
1 bottle of Dutch Glow @ Original Price of $10.00 a shipping and processing charge of $7.95 plus a
Bonus bottle for an additional $7.95 shipping and processing, again this is clearly stated on our Dutch Glow website/automated system.
 
Mr. [redacted] ordered the discounted offer of Dutch Glow @ $7.95 a shipping and processing charge of $5.95 plus a bonus bottle for additional $5.95 shipping and processing, again this is clearly stated on our Dutch Glow website/automated system.
 
[redacted] if you have any further questions at all, please contact me via email for further assistance?
 
 Thanks,
 
[redacted]
Customer Service Manager
[redacted]
[redacted]
 
Order #: [redacted]
Received: 10/02/2014 10:45pm
Operator: liv
Adcode: DG10L4
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted]
[redacted]  [redacted]
Ship To: [redacted]
[redacted]
[redacted]  [redacted]
[redacted]
Email:
 
Item Information:
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
 
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
1
 DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
10/07/14
69@CT
  10.00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/02/14  
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
10/02/14  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
10/02/14  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
10/02/14  
 
 
 
 Shipped on 10/07/14 by FEDEX SMART POST. See Tracking Information Below
2
 DG01
BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
10/07/14
69@CT
  .00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/02/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
10/02/14  
 
 
 
 Shipped on 10/07/14 by FEDEX SMART POST. See Tracking Information Below
3
 DG020
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
10/07/14
69@CT
  7.95 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/02/14  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
10/02/14  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
10/02/14  
 
 
 
 Shipped on 10/07/14 by FEDEX SMART POST. See Tracking Information Below
4
 DG03
DISC BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
10/07/14
69@CT
  .00 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
10/02/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
10/02/14  
 
 
 
 Shipped on 10/07/14 by FEDEX SMART POST. See Tracking Information Below
 
 
Payments:
Payment Method:  Visa    xxxxxxx[redacted]     [redacted]      Accepted: # [redacted]
Order
Status
Installments   
Gross:
17.95
Less Discount:
.00
Tax: @ 8.375%
3.83
P&H:
27.80
TOTAL:
49.58
Paid-to-date:
49.58
Credits:
.00
Refunds:
.00
Balance Due:
.00

[redacted]                                   ...⇄ [redacted]
Trade Practice Consultant Revdex.com 10019 W Greenfield Ave Milwaukee, WI 53214   Re: [redacted]   Dear Mrs. [redacted],   Mr. [redacted] was made aware of all that the product included, the charges, and terms of his purchase. we are careful to disclose everything to customers so they can make an informed purchase decision.   Mr. [redacted] RMA# will expire (Sept 29th) we do not provide prepaid labels   Thank you,   [redacted]
ROTO SWEEP Customer Service Manager SAS Group, Inc Tarrytown, NY 10591 [redacted]
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]This isn't about returning it anymore. Everything is document thanks to myself and the Revdex.com, and with the amount of complaints on Revdex.com on this company it will not be hard to start a class action  lawsuit. It's not about a return, I never asked for a return, and I'm not out of the 30 days when I ordered on 12/24. This company lies so much they can't keep it straight, example calling me by somebody else's name?? I'll just contact an attorney tomorrow.
Regards,
Seth [redacted]

[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
RE: [redacted]                                   ...

                                           
 
Dear Mrs. [redacted]
 
I received a letter from your office stating that [redacted] of Decatur Alabama has filed a complaint.
 
Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called Dutch Glow, which she purchased from our automated phone system on November 06, 2014 in the amount of $65.60. This amount includes shipping and handling. I have pulled the order call of Ms. [redacted] placing her order for Dutch Glow which shows that she ordered 3 sets of Dutch Glow. Ms.[redacted] hung up the phone during the offer for Scratch Remover, recording time 7:40, if you hang up the phone it does not mean your order is cancelled. if you want to cancel the order it tells you to press the # key during a response.
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
On January 16th Ms. [redacted] called into our customer service department regarding her order [redacted] stating she was unhappy with the quantity she received, Ms. [redacted] accepted a $ 5.00 STS credit which means that she will keep all the items and no return.
 
At the time customers place their order, they enter into an agreement to pay for the products and any processing and handling charges. They are told by our automated system and website that they are charged these processing and handling charges. If the customer is not satisfied they can call and return the product within 30days, if they are given RMA # they have 10days to return for product cost only. Once received by SAS Group a credit is issued for the returned merchandise less any shipping and processing charges. This is clearly stated on his/her invoice located at the bottom.
 
Each set of Dutch Glow comes with a Bonus bottle please see break down below
1 set of Dutch Glow @ Original Price of $10.00. A shipping and processing charge of $7.95 plus a
Bonus bottle for an additional $7.95 shipping and processing. Again this is clearly stated on our Dutch Glow website/automated system.
 
Each discount set of Dutch Glow comes with a Bonus bottle, please see breakdown below
1 set of Dutch Glow @ Discount Price of $7.95. A shipping and Processing charge of $5.95 plus a bonus bottle of an additional $5.95 Included in this response is a copy of his original order and a page taken from our website.
 
Ms. [redacted] ordered 1 Original set & 2 sets at discounted offer.
 
[redacted], I am unable to take any action on this account due to Ms. [redacted] file a dispute with her bank so there is a chargeback pending since January 31 in the amount of $39.70. Until dispute is resolved I am unable to assist on this matter
 
 
 Thanks,
 [redacted]
Customer Service Manager
[redacted]
[redacted]
 
Order #: [redacted]
Received: 01/05/2015 0:48am
Operator: liv
Adcode: [redacted]
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
 
 
Account Status: Chargeback
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
[redacted]
[redacted]  [redacted]([redacted]
Ship To: [redacted]
[redacted]
[redacted]  [redacted]
Email:
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
1
 DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
01/07/15
34@CT
  10.00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
01/05/15  
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
01/05/15  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
01/05/15  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
01/05/15  
 
 
 
2
 DG01
BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
01/07/15
34@CT
  .00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
01/05/15  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
01/05/15  
 
 
 
 
3
 DG020
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
2
XX
billed/shipped
01/07/15
34@CT
  15.90 
5.95 
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
01/05/15  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
01/05/15  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
01/05/15  
 
 
 
 
Refunded: Requested=01/16/15, Qty= 2, $5. , Refund Date=01/16/15, Operator=328
 Your order has been refunded.
4
 DG03
DISC BONUS DUTCH GLOW AMISH WOOD MILK
2
XX
billed/shipped
01/07/15
34@CT
  .00 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
01/05/15  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
01/05/15  
 
 
 
Refunds:
 
 
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
01/16/15
bld/shp
.
$5.00
$.00
$.00
$.00
$5.00
 
 
Payments:
Payment Method:  Master Card    xxxxxxx8068     08/2016      Accepted: # [redacted] - 01/06/15
Order
Status
Installments   
Gross:
25.90
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
39.70
TOTAL:
65.60
Paid-to-date:
65.60
Credits:
.00
Refunds:
5.00
Balance Due:
.00
 01/31/2015 CUSTOMER ACCEPT $ 5.00 STS TO KEEP ALL ITEMS. RECORDING SHOWS CUSTOMER ORDER ALL ITEMS LISTED ON HER ORDER

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  In spite of the company's representative insisting that I purchased the product, I, along with countless others who have written reviews of the company am adamant in insisting that I DID NOT purchase the product.  I entered in my credit card information for the sole purpose of seeing what the shipping and total cost would be.  When I saw the cost, I closed the site and did not continue with an order.  When I called to tell them I never ordered it, they insisted I did.  The item had not yet shipped and yet they were unwilling to cancel an order that I never placed and didn't want?  Why would they insist I did want it when I clearly am telling them I didn't?  Why would they insist on still sending it to me when I'm telling them I didn't want it?  I did not order the product, nor did I have any intention of ordering the product after I saw the price.  They are deceiving would be customers and not allowing them out of something they were lured into.  I don't want the product and I don't intend to pay for shipping and handling in sending it back because I NEVER ORDERED IT!  So don't ask me to go to the trouble of shipping it back or paying to ship something back to get a partial refund on something I never ordered.  This is so unprofessional!
Regards,
[redacted]

Kim [redacted] Trade Practice Consultant Revdex.com 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: Seth [redacted] Complaint ID [redacted]   Mrs. [redacted],   Mr. [redacted] made a purchase from SAS Group, Inc it’s a product called Scratch Aide, which he purchased from our Website on December 24th in the amount of $60.87. This amount includes processing and handling and a web charge of $2.00 which is clearly stated in the advertisement before processing the order.   I have pulled the order entry of Mr. [redacted] order for Scratch Aide; it shows that he ordered 2 sets of the main offer with the Bonus Sponges that automatically comes with the offer; Mr. [redacted] click a quantity of 2 for how many sets.     In the commercial/website it states both visually and verbally that additional shipping and processing applies to additional item and bonus items. This is restated, along with the amount, in the telemarketing the customer hears when they dial into order or place an order on our website. The customer is given the opportunity to accept or decline the offer; our records show that Ms. [redacted] accept the offer.     Ms. [redacted] RMA # has expired she’s outside the return policy. This inquiry has been resolved and closed.   Thank you,   Glenda [redacted] Customer Service Manager SAS Group, Inc 220 White Plains Rd Tarrytown, NY 10591 914 333 7414 Direct 914 332 7859 Fax [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]There is small print at the bottom of the page that states you pay s&h for bonus offers however they aren't really "bonus offers" if you have to pay for them. I was told they were 'un-negotiable' therefore it is a required purchase. In large print, it says the item(s) being purchased is $10......it would actually be $17.99 if I have no choice in these so called 'bonus items'. I stand by my claim that it is misleading to the public.  You also do not see your total amount until the order is processed. Had I seen the additional charges, I would not have purchased this item.
Regards,
[redacted]

My Response has not change it's still stands the same.customer RMA# will expire on September 19th credit in the amount of $10.00 will be issued upon arrival. what people write on the internet has nothing to do with her order. all information is clearly advised.Please note this is my final response. From: [redacted] Sent: Thursday, September 10, 2015 11:51 AMTo: '[redacted]Cc: '[redacted]'Subject: Scratch Mender OrderImportance: High
 
Hi [redacted]
 
Thank you for taking the time to contact our Customer Service Department regarding your Scratch Mender order [redacted]
 
I have pulled the order Entry of you placing your order for Scratch Mender, it shows that you did place  order and sessions, you did not abandon the site, the order is under media ID and it was completed; you enter your Credit card# for order to be processed.
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
There’s no error on our part, you place the order.
 
If you want to return the unwanted packages you must return at your own expense within 10 days from today for product cost only less shipping and processing with is stated very clearly in our Scratch Mender advertisement
 
Please write RMA# [redacted] clearly on the outside of the package, once the package is return to our warehouse within 10 days you will receive a credit in the amount of $10.00
 
If you have any questions regarding this matter please feel free to contact me via email for further assistance.
 
Thanks,
 
[redacted]
Customer Service Manager
[redacted]

From: [redacted]To: [redacted]CC: [redacted]Date: Tue, 24 Feb 2015 18:41:24 -0500Subject: RE: $27.80 Refund Due
[redacted]
 
Thank you  for your email. Your refund has been issued less shipping and processing which is clearly stated in our Dutch Glow...

advertisement. The customer service Rep’s does not make the final decisions for our company.
 
I have closed this inquiry. No additional credits will be issued, your account has been credit with the correct refund.
 
If you’re have any concerns please contact customer service [redacted] for a Supervisor and they can explain.
 
Have a Wonderful Day!
 
Thanks
 
[redacted]
Customer Service Manager
[redacted]
 
Order #: [redacted]
Received: 12/31/2014 11:46am
Operator: liv
Adcode: [redacted]
Sourcecode: LO
Via: Phone
Order Status: billed/shipped
Placed: 12/27/2014 12:12pm
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
Ship To: [redacted]
Email:
 
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
 DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
01/05/15
32@CT
  10.00 
7.95
 
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/31/14  
 
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
12/31/14  
 
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
12/31/14  
 
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
12/31/14  
 
 
 
 
 
Refunded: Requested=02/17/15, Qty= 1, $10.00, Refund Date=02/17/15, Operator=e
 
Returned: Received=02/17/15, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
2
 DG01
BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
01/05/15
32@CT
  .00 
7.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/31/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
12/31/14  
 
 
 
 
Refunded: Requested=02/17/15, Qty= 1, $.00, Refund Date=02/17/15, Operator=e
 
Returned: Received=02/17/15, Qty= 1    Reason: No Longer Wanted 
 
3
 DG020
DISC DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
1
XX
billed/shipped
01/05/15
32@CT
  7.95 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/31/14  
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
12/31/14  
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
12/31/14  
 
 
 
 
Refunded: Requested=02/17/15, Qty= 1, $7.95, Refund Date=02/17/15, Operator=e
 
Returned: Received=02/17/15, Qty= 1    Reason: No Longer Wanted 
 Your order has been refunded.
4
 DG03
DISC BONUS DUTCH GLOW AMISH WOOD MILK
1
XX
billed/shipped
01/05/15
32@CT
  .00 
5.95
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/31/14  
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
12/31/14  
 
 
 
 
Refunded: Requested=02/17/15, Qty= 1, $.00, Refund Date=02/17/15, Operator=e
 
Returned: Received=02/17/15, Qty= 1    Reason: No Longer Wanted 
Refunds:
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
02/17/15
bld/shp
.
$17.95
$.00
$.00
$.00
$17.95
 
 
Payments:
Payment Method:  Visa    xxxxxx[redacted]     09/2017      Accepted: # [redacted]
Order
Status
Installments   
Gross:
17.95
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
27.80
TOTAL:
45.75
Paid-to-date:
45.75
Credits:
.00
Refunds:
17.95
Balance Due:
.00
 Customer rec’ correct refund less shipping and process which is stated clearly in our Dutch Glow advertisement.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I see the 2/6/16 response from Dutch Glow...I don't see a place to click to respond....Dutch Glow states they have not received the returned item.  I checked the tracking number that I have and it appears that Dutch Glow is not accepting the returned package. Also, I did send Ms. [redacted] a email....this is a angry person who responded to me that customers are liers...I really don't expect to get anywhere with her...but I will not be dropping this issue even if  I have to get help from the Attorney General.  I am convinced based on the ripoff reports on line that this company has been scamming customers.
Regards,
[redacted]

May 11, 2015
 
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
 
RE: [redacted]...

[redacted]                                   ...⇄
 
Dear Mrs. [redacted]
 
I received a letter from your office stating that [redacted] of Westwood MA has filed a complaint.
 
Mr. [redacted] made a purchased from SAS Group, Inc. It is a product called Scratch Aide, which he purchased from our website on April 18, 2015 in the amount of $79.82. This amount includes shipping and handling.
 
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
 
[redacted] returned his unwanted package on May 07, 2015, he was issued a product credit in the amount of $77.82 less shipping and handling which is very clearly stated in our Scratch Aide advertisement.  
 
Thanks,
 
[redacted]
Customer Service Manager
[redacted]
[redacted]
 
Sold To: [redacted]
[redacted]
[redacted]  [redacted]
Ship To: [redacted]
[redacted]
[redacted]  [redacted]
Email: [redacted]
 
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
 SA00
SCRATCH MENDER
3
XX
billed/shipped
04/21/15
37@CT
  30.00 
23.85
 
DGSCTV
SCRATCH MENDER
1
 
 
04/18/15  
 
 
 
 
 
Refunded: Requested=05/07/15, Qty= 3, $30.00, Refund Date=05/07/15, Operator=e
 
Returned: Received=05/07/15, Qty= 3   
 Your order has been refunded.
2
 SA01
FREE SCRATCH BUTTER
3
NI
billed/shipped
04/21/15
37@CT
  .00 
n/a
 
Refunded: Requested=05/07/15, Qty= 3, $.00, Refund Date=05/07/15, Operator=e
 
Returned: Received=05/07/15, Qty= 3   
 Shipped on 04/21/15 by FEDEX SMART POST. See Tracking Information Below
3
 SA021
FREE MICROFIBER CLOTH
3
XX
billed/shipped
04/21/15
37@CT
  .00 
n/a
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
04/18/15  
 
 
 
 
Refunded: Requested=05/07/15, Qty= 3, $.00, Refund Date=05/07/15, Operator=e
 
Returned: Received=05/07/15, Qty= 3   
4
 SA022
BONUS 3 ERASER SPONGES
3
XX
billed/shipped
04/21/15
37@CT
  .00 
23.97
DGETV
ERASE SPONGE
3
 
 
04/18/15  
 
 
 
 
Refunded: Requested=05/07/15, Qty= 3, $.00, Refund Date=05/07/15, Operator=e
 
Returned: Received=05/07/15, Qty= 3   
 Shipped on 04/21/15 by FEDEX SMART POST. See Tracking Information Below
5
 PROCESS
PROCESSING FEE
1
NI
billed/shipped
04/21/15
37@CT
  2.00 
n/a
 
Refunds:
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
05/07/15
bld/shp
.
$30.00
$.00
$.00
$47.82
$77.82
 
 
Payments:
Payment Method:  Visa    xxxxxxx[redacted]     10/2018      Accepted: # [redacted] - 04/20/15
Order
Status
Installments   
Gross:
30.00
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
49.82
TOTAL:
79.82
Paid-to-date:
79.82
Credits:
.00
Refunds:
77.82
Balance Due:
.00
 Customer received correct refund – no more credit will be issued on this account- per Glenda

January 16, 2016
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
RE: [redacted]...

[redacted]                                   ...⇄
Dear Mrs. [redacted]
I received a letter from your office stating that [redacted] in Royersford, PA has filed a complaint.
On January 14, 2016 Mr. [redacted] contacted our customer service department regarding his package was damage upon delivery.
Mr. [redacted] was advised a replacement order will be sent we issued Mr. [redacted] a credit in the amount of $10.00.
Package will be shipped on Tuesday January 19, 2016 by FedEx Home Delivery.
 Thanks,
 [redacted]
Customer Service Manager
Order #: [redacted]
Received: 12/29/2015 10:41pm
Operator: dtm
Adcode: [redacted]
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
 
 
Placed: 12/29/2015 10:41pm
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted]
Ship To: [redacted]
Email: [redacted]
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
DG00
DUTCH GLOW AMISH WOOD MILK + FREE TOWEL
2
XX
billed/shipped
12/31/15
32@CT
20.00
n/a
 
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/29/15
 
 
 
 
DGNTV
DUTCH GLOW INSTRUCTIONS
1
 
 
12/29/15
 
 
 
 
DGPSTV
PUMP SPRAYER FOR DG1TV
1
 
 
12/29/15
 
 
 
 
DGTTV
DUTCH GLOW ONE FREE TOWL
1
 
 
12/29/15
 
 
 
 
 
Refund: Rejected=01/13/16, QTY=0, $0.00, Operator=557
 
Your order has been refunded.
2
INSURE
INSURE SHIP PACKAGE INSURANCE
1
NI
billed/shipped
12/31/15
32@CT
.00
n/a
 
Shipped on 12/31/15 by FEDEX SMART POST. See Tracking Information Below
3
DG01
BONUS DUTCH GLOW AMISH WOOD MILK
2
XX
billed/shipped
12/31/15
32@CT
.00
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/29/15
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
12/29/15
 
 
 
Shipped on 12/31/15 by FEDEX SMART POST. See Tracking Information Below
4
PROCESS
PROCESSING FEE
1
NI
billed/shipped
12/31/15
32@CT
2.00
n/a
Shipped on 12/31/15 by FEDEX SMART POST. See Tracking Information Below
5
DG010
UPGRADE EXTRA BOTTLE OF DUTCH GLOW AMISH WOOD MILK
2
XX
billed/shipped
12/31/15
32@CT
20.00
n/a
DG1TV
DUTCH GLOW AMISH WOOD MILK
1
 
 
12/29/15
 
 
 
DGTUTV
CAP TO MAKE DG2TV
1
 
 
12/29/15
 
 
 
 
Shipped on 12/31/15 by FEDEX SMART POST. See Tracking Information Below
6
DGW
DUTCH GLOW MICROFIBER TOWEL BUY 2 GET 2 FREE
1
XX
billed/shipped
12/31/15
32@CT
7.95
n/a
DGTTV
DUTCH GLOW ONE FREE TOWL
4
 
 
12/29/15
 
 
 
 
Shipped on 12/31/15 by FEDEX SMART POST. See Tracking Information Below
7
DGC
DUTCH GLOW ALL PURPOSE CLEANER
1
XX
billed/shipped
12/31/15
32@CT
7.95
n/a
DGCTV
DUTCH GLOW ALL PURPOSE CLEANER
1
 
 
12/29/15
 
 
 
DGTRTV
TRIGGER SPRAYER FOR DGCTV AND DGPTV
1
 
 
12/29/15
 
 
 
 
Shipped on 12/31/15 by FEDEX SMART POST. See Tracking Information Below
Refunds:
Date
Status
Check No.
Amount
Discount
Tax
P&H
Total
01/14/16
reject
.
$10.00
$.00
$.00
$.00
$10.00
 
 
Payments:
Payment Method:PayPal /Accepted: # 000000 - 12/29/15
Order
Status
Installments
Gross:
55.90
Less Discount:
.00
Tax: @ 0.0 %
.00
P&H:
41.19
TOTAL:
97.09
Paid-to-date:
97.09
Credits:
.00
Refunds:
.00
Balance Due:
.00
Pend. Refund:
10.00

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
[To assist us in bringing this matter to a close, we would like to know your view on the matter.]
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
I couldn't copy of the website where I found a lots of complaints (very similar to mine). But if you put it in Google complaints about scratch aide. "don't get caught  up by scratch aide. there are 43 complaintsthe company never gave an explanation why I was charged for separate shipping and handling. I RESEVED EVERYTING IN ONE BOX!the woman over the phone or via email still hasn't gave me an answer why they have done this to me!when I her I will contact Revdex.com she told me :GO RIGHT AHEAD AND THEN HANG UP!I asked her by email to gave me her supervisor name and number and she would not giving to me stating she is the manager (i hardly believe that)I was told by a professional to order this product so it maybe  will help to fix my floor. When I reseved the item he saw on the instruction It wont work for this type a wood!! the advertising said "ANY WOOD"so for all these reasons I would like the full refund! Not just only 10$I would gladly sent the product back to the company!And please look up "don't get caught by scratch aide"  so you can really see wht this company has done to ppl like me
Regards,
[redacted]

[redacted]...

[redacted]                                   ...⇄ June 27, 2017 Trade Practice Consultant 10019 W. Greenfield Ave Milwaukee, WI 53214   RE: [redacted]   Dear Mrs. [redacted]   I received your letter regarding Ms. [redacted] Complaint on her Roto Sweep Purchase.   Ms. [redacted] made a purchased from SAS Group, Inc. It is a product called Roto Sweep, which she purchased from our website on June 10, 2017 in the amount of $39.99. This amount includes shipping and handling.   Ms. [redacted] called into our customer service department on June 20th stating her Roto Sweep does not work; she was issued a [redacted] which she had 10days to return for product credit less processing and handling. We do not provide prepaid labels, she must return at her own expense   I assure you that Ms. [redacted] was made aware of all that the product included the charges, and terms of her purchase. We are careful to disclose everything to customers so they can make an informed purchase decision.   As of June 27th we have not received Ms. [redacted] return package as of yet. RMA# will expire soon.   Each set of Roto Sweep comes with a Bonus Crumb sweeper please see break down below 1 set of Roto Sweep @ Original Price of $19.99. A shipping and processing charge of $7.95 plus a Bonus Crumb Sweeper for an additional $7.95 shipping and processing. Again this is clearly stated on our Roto Sweep website/automated system.    Thanks,   [redacted]
Roto Sweep Customer Service Manager 220 White Plains Rd Tarrytown, NY 10591 914.333.7414 Direct 914.332.7859 Fax [redacted]

March 13, 2016
[redacted]
Trade Practice Consultant
Revdex.com
10019 W. Greenfield Ave
Milwaukee, WI 53214
RE: [redacted]...

[redacted]                                   ...⇄
Dear Mrs. [redacted]
I received a letter from your office stating that [redacted] of [redacted] has filed a complaint.
[redacted] made a purchased from SAS Group, Inc. It is a product called Dutch Glow Cleaning Tonic, which he purchased from our Website on February 14, 2015 in the amount of $70.90. This amount includes shipping and handling.
[redacted] was advised that his order was in the shipping Mode and cannot be cancelled – he was issued return instructions to return the unwanted items within 10days from delivery date for product credit only less processing and handling; as of March 13th we have not received any return items from [redacted].
On February 19th [redacted] contact me regarding his order; I advised him our records shows that he ordered 1 additional set of Cleaning Tonic with Bonus along with main offer, he stated he wants to return the items. I advised him he can return the unwanted items within 10days from 02/19/2016 once the package is return he will receive a credit in the amount of $29.98 less processing and handling which is clearly stated in our Cleaning Tonic Advertisement– his call was disconnected due to him being very irate and disrespectful and using profanity.
Before a customer places an order they are given a complete description of the offer including the cost of the product, along with additional shipping and processing charges for each item.
[redacted] never return the package, No credit has been issued. [redacted] has until March 19th to return the unwanted package for product credit which will give him the 30days return.
 Thanks,
Glenda Patterson
Customer Service Manager
[redacted]
[redacted]
Order #: [redacted]
Received: 02/14/2016 3:45pm
Operator: dtm
Adcode: [redacted]
Sourcecode: DTM
Via: WEB
Order Status: billed/shipped
 
 
Placed: 02/14/2016 4:23pm
 
 
Account Status: No open balance
 
External Order #: [redacted]
 
Sold/Ship To:
Sold To: [redacted],[redacted]
[redacted]
[redacted]
[redacted]
Ship To: [redacted]
[redacted]
[redacted]
Email: [redacted]
 
Item Information:
#
Item #
Description
Qty
Class
Status
Date
Run@WH
Amount $
Exchange
 
1
CT00
DG CLEANING TONIC CONCENTRATE W/EMPTY BOTTLE/TRIGGER SPRAYER
2
XX
billed/shipped
02/17/16
38@CT
29.98
15.90
 
DGCTBTV
DG CLEANING TONIC 16OZ EMPTY BOTTLE
1
 
 
02/14/16
 
 
 
 
DGCTITV
DG CLEANING TONIC INSTRUCTIONS
1
 
 
02/14/16
 
 
 
 
DGCTPTV
DG CLEANING TONIC SPRAYER FOR 16ZO BOTTLE
1
 
 
02/14/16
 
 
 
 
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
 
 
02/14/16
 
 
 
 
2
CT01
BONUS EXTRA BOTTLE OF CONCENTRATE
2
XX
billed/shipped
02/17/16
38@CT
.00
15.90
DGCTTV
DUTCH GLOW CLEANING TONIC 8OZ
1
 
 
02/14/16
 
 
 
 
3
CT02
FREE STAINLESS STEEL SCRUBBER
2
XX
billed/shipped
02/17/16
38@CT
.00
.00
DGCTSTV
DG CLEANING TONIC STAINLESS SCRUBBER
1
 
 
02/14/16
 
 
 
4
PROCESS
PROCESSING FEE
1
NI
billed/shipped
02/17/16
38@CT
2.00
.00
5
INSURE
INSURE SHIP PACKAGE INSURANCE
1
NI
billed/shipped
02/17/16
38@CT
1.49
.00
 
6
ORMDLABEL
BLACK LIMITED QTY 2.5 X 2.25
1
RI
billed/shipped
02/17/16
38@CT
.00
n/a
 
 
 
Payments:
Payment Method:Visa xxxxxxx[redacted] 05/2019Accepted: # [redacted] - 02/15/16
Order
Status
Installments
Gross:
29.98
Less Discount:
.00
Tax: @ 8.625%
5.63
P&H:
35.29
TOTAL:
70.90
Paid-to-date:
70.90
Credits:
.00
Refunds:
.00
Balance Due:
.00

I ALREADY REPOND TO THIS INQUIRY.
THIS MATTER HAS BEEN RESOLVED