SAS Shoes

Customer came in looking for dress shoe for an eventHe purchased dress shoes and asked about our return policyA copy of the policy and explanation , as long as shoes were unworn clean and have receipt a full refund would be givenShoes were returned the next day after wearing them for his eventThe leather was All creased and soles dirtyA store credit for the full amount was issued to the customer

Complaint: [redacted] I am rejecting this response because:I purchased a pair of shoes from SAS Store on Juan Tabo When I got home I realized that they were the same style as ones I had problems with before because of the location of the stitching on the shoe and my bunions So I took them backWhen I walked in the store with shoes in my hand the woman asked if she could help I said Yes I have a pair ofshoes to exchange or return She said - without opening the package We do not take back shoes that have been worn I said " I did not wear these and I opened the box to show them to herShe became very hostile and said "yes you did" Now I won't evoo en exchange them and I want you out of here" and she opened the door and said if I didn't leave she would call the police Well at that point I was very upset - she wouldn't listen to me that I had Not worn them - I turned the shoes over so she could see - but she wouldn't look at them She shoved them back in the bag and kept yelling for me to get out of there The man next door ( guess he was the owner - came in He was very kind - he looked at the shoes and said He would exchange them - then she accused him of taking my side He said he was not , but wanted to take care of the situation I told him at that point that I could not work with her to exchange any more I was too upset This was my most embarrassing and humiliating moment in my years of my life - and it had to be at what used to be my most favorite shoe store I believe that an elegant store like yours should not hire people like her I still have the shoes in the same bag and have not worn them and I would really like a refundThank you Regards, [redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

MrCand his staff does an excellent job on my yardI enjoy the business relationship we haveThey are always excited about pleasing their customersWe receive lots of compliments on our yard I love the results when they finish grooming the lawn

This is a great companyI get compliments daily from neighbors and friends

Customer came into our store, demanding a refund on her shoesAfter inspection of shoes, I explained our policy of no refunds on worn or soiled shoesI offered to exchange for another pairShe refused an exchangeShe made a scene in our storeI asked her to leave. 7/9/Natalie
D*** SAS Manager

Kevin Cwas very prompt and professional with my lawn care needsHis prices were very reasonableI would highly recommend his company

Store refused to refund me for a pair of shoes I returned within less than hoursI purchased the shoe in an emergency for a military inspection, the shoe turned out to be the wrong style and I immediately returned it after wearing it onceThe store took back the shoe and refused to refund me for the purchase

Coleman Lawn Service has been moving my yard for a couple of months, and I'm very pleased with their servicesIf you're looking for a lawn service I highly recommend them

Good morning:I have received a refund check from the merchant SAS shoes, located *** *** *** *** **, Albuquerque, New Mexico in the right amountI don’t have exact date of my complaint to your service but it was around May 13, or few days later. The items refunded were for a
pair of shoes sold to me and were the wrong size. Thank you for your attention to the problem and for your assistance in attempting to resolve it.I remain,*** *** ***

Excellent Service!!!

Customer
came in looking for dress shoe for an event. He purchased dress shoes
and asked about our return policy. A copy of the policy and explanation ,
as long as shoes were unworn clean and have receipt a full refund would
be given. Shoes were returned the next day after wearing them for...

his event. The leather was All creased and soles dirty. A store credit for the full amount was issued to the customer.

Complaint: [redacted]
I am rejecting this response because:I purchased a pair of shoes from SAS Store on Juan Tabo.  When I got home I realized that they were the same style as ones I had problems with before because of the location of the stitching on the shoe and my bunions.  So I took them back. When I walked in the store with shoes in my hand the woman asked if she could help.  I said Yes I have a pair ofshoes to exchange or return.  She said - without opening the package We do not take back shoes that have been worn.  I said " I did not wear these and I opened the box to show them to her. She became very hostile and said "yes you did"  Now I won't evoo  en exchange them and I want you out of here" and she opened the door and said if I didn't leave she would call the police..  Well at that point I was very upset - she wouldn't listen to me that I had Not worn them - I turned the shoes over so she could see - but she wouldn't look at them.  She shoved them back in the bag and kept yelling for me to get out of there.  The man next door ( guess he was the owner - came in.  He was very kind - he looked at the shoes and said He would exchange them - then she accused him of taking my side.  He said he was not , but wanted to take care of the situation  I told him at that point that I could not work with her to exchange any more.  I was too upset .  This was my most embarrassing and humiliating moment in my 84 years of  my life - and it had to be at what used to be my most favorite shoe store.  I believe that an elegant store like yours should not hire people like her.  I still have the shoes in the same bag and have not worn them and I would really like a  refund. Thank you.
Regards,
[redacted] [To assist us in bringing this matter to a close, the consumer must give a reason why they are rejecting the response. If the consumer does not provide a reason the complaint will be closed Answered]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# [redacted], and have determined that my complaint has NOT been resolved because:

[Your Answer Here]
Store credit is not acceptable. I demand a refund.
 
 
 
In order for the Revdex.com to appropriately process your response, you MUST answer the question above.
Sincerely,
[redacted]