Sasha's Babettes LLC

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below.The dress was obviously defective It may have appeared to be in good condition, but this was an unusual issue that would not be known until the dress was actually wornA $dress should not fall apart after hours of wear.I spoke with the manager at Babette's and a representative at [redacted] (manufacturer) and neither was willing to take any responsibility for the defective merchandise Babette's wanted to point their finger at [redacted] and [redacted] referred me back to Babette'sI feel that the two of them should have worked together and supply at least a partial refundNeither party seemed to care that the dress fell apart and that as a result my daughter's final Homecoming event was ruined ( She was unable to dance/move around because there were long strings hanging from the bottom that if pulled caused the sequence to fall off in large quantitiesIt is also extremely embarrassing to be wearing a dress that is falling apart.) The representative at [redacted] told me that the sequence had to ordered for the dress repair, but it was never communicated to me how long the repair would take by either partyI informed both parties that a repaired dress was of no use to me since the event was overI also told Jessi that I was not interested in a gift certificate to the store because I would not be making any future purchases thereYes, I did leave the gift certificate behind when I picked the dress up, but I did not throw it at the young girlThat is a ridiculous accusationThe girl handed me the dress, I thanked her, opened the envelope with the gift certificate and told her that she could give the certificate back to management because I would not ever be returning to the store and I left calmlyThere was no yelling or throwing involved.Regards, [redacted] ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and have determined that this does not resolve my complaint. For your reference, details of the offer I reviewed appear below.The dress was obviously defective. It may have appeared to be in good condition, but this was an unusual issue that would not be known until the dress was actually wornA $dress should not fall apart after hours of wear.I spoke with the manager at Babette's and a representative at *** *** (manufacturer) and neither was willing to take any responsibility for the defective merchandise. Babette's wanted to point their finger at *** *** and *** *** referred me back to Babette'sI feel that the two of them should have worked together and supply at least a partial refundNeither party seemed to care that the dress fell apart and that as a result my daughter's final Homecoming event was ruined ( She was unable to dance/move around because there were long strings hanging from the bottom that if pulled caused the sequence to fall off in large quantitiesIt is also extremely embarrassing to be wearing a dress that is falling apart.) The representative at *** *** told me that the sequence had to ordered for the dress repair, but it was never communicated to me how long the repair would take by either partyI informed both parties that a repaired dress was of no use to me since the event was overI also told Jessi that I was not interested in a gift certificate to the store because I would not be making any future purchases there. Yes, I did leave the gift certificate behind when I picked the dress up, but I did not throw it at the young girlThat is a ridiculous accusationThe girl handed me the dress, I thanked her, opened the envelope with the gift certificate and told her that she could give the certificate back to management because I would not ever be returning to the store and I left calmlyThere was no yelling or throwing involved.Regards,*** ***

Complaint ID #***To Whom It May Concern,I apologize for the delay response with it being the holidaysThe customer complaint submitted from *** *** has been handled through our storeThe gown was looked over and beads repaired as per the customer and store routine dress checkThe customer
came into the store on September 17, and signed the release form that states; I acknowlege I was given a copy of the Store Policy and agree to the store termsI have tried on and picked up my gown in good conditionSigned, *** ***Babette's cannot be held responsible for any items once they have left the store and wornThis policy that is stated at the register and at the bottom of the customers receipt which she personally signed upon pick upAfter she wore the dress, the customer called to complain that the beads fell off her dressWhen the customer brought the dress into the store, there was five patches measuring between 3-6"x9-12" of beads missing on the hemline of the worn gownWe explained our store policy but as we always appreciate our customers and in good faith, we told the customer we would repair the gown and offered a $gift cardThe customer was infuriated and said she wanted a full refundWe again apologized and explained that we did everything on our end and we gave the contact information for the manufacturerBabette's was contacted by the manufacturer stating they had an irate customer call and they said they would not deal with herBoth Babette's and *** *** explained to the customer that it would take a few weeks to get the beads in from the company being as though they are out of the country, reason being why the repairs took as long as they didThe gown has been completed from repairs and she has been called and messages left on the contact number that she had providedThe customer came in on Sunday, January 10th to pick up her gown which she signed off in good conditionShe was handed a gift certificate that she threw back at a sixteen year old employee telling her, "I won't be needing that because i'll never be back to this store" We deeply apologize to the customer that our services of repairs and a gift card was not acceptable in trying to make good faith.Sincerely,Alexandria M***