Sashbox Interactive LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.
Whenever I called to see if Day Volkswagen could fix the car, I was not under the impression that only the timing belt needed replaced. After discussing with a few people, they all told me that more than likely the valves have probably been bent, if the timing belt did indeed go (which was reiterated by Brett in Day VW's response). So, when I called to see if Day could fix it, I was very clear that I was aware that this job could take a very considerable amount of time. I asked 3 times over the phone that if everything needed replaced, is Day Volkswagen positive they can have it fixed by close of business on the following Monday. I asked this question 3 times because the numerous Volkswagen dealerships around us, and between our house and Monroeville, said they did not have the resources to be able to fix it on time, if everything needed replaced. That's the only reason I paid to have it towed almost an hour away from where we live. So, I was under the impression that they had enough resources to fix this issue on time. Day said they would look at it the day it arrived or the following day, but just started on it the day it was supposed to be finished. The only reason I was "constantly updated" was because I kept calling and asking where they were at in the process of fixing it, not because they continuously contacted me to keep me in the loop. If Brett knew that once the belt goes, it will almost always cause catastrophic damage to the engine, then I'm unsure why Day VW would say that they could fix it in only the few days that I had before I was originally supposed to trade the car in. I do not deny the fact that Day VW said they adjusted the bill and absorbed the extra cost that was accrued by the machine shop sending the wrong head. But, I'd be willing to bet that Day VW did not have to pay the machine shop that extra $700 for the machine shop's mistake of sending the wrong head. I cannot emphasize enough that if Brett knew that once the belt goes, it almost always causes catastrophic damage to the engine (which is not an easy or timely fix), then I should not have been told to go ahead and send it in and they would have it fixed by Monday. If Day VW would have looked at it as soon as it came in, or the next day, they may have had the time to have it fixed by Monday like they promised, but just starting on it on Monday obviously did not leave them enough time to fix it by the end of the day. My biggest problem lies within that fact; that it was completed 11 days after the promised date. The machine shop's mistake of sending the wrong head, thus delaying the repairs, is unfortunate but not my problem. I understand the need to charge $120/hr in order to make a profit on each job, but when missing a promised due date by 11 days, apologies over the phone and taking a little less profit for the job does nothing to help better the customer's experience. I was very pleased with Brett when he was honest with me about everything, but it still did not help that the repairs were extremely overdue. If the car was fixed on time, I would've had no issues paying the bill.
Regards,
[redacted]