What the customer needs to do is bring the vehicle in and have the service department submit the claim for the itemsThe warranty company will determine whether or not they are covered not the dealershipThe signature page he sent does not list overagesIf the item is covered he would be subject to any deductibles and if not covered the total expenseThe dealership has filled its obligation with the purchase and by selling the extended warrantyThe customer then has to do there due diligence to follow through on any repairs based on there own needs and wants as well as with in any coverage's specified in the warranty purchasedThe dealership is not responsible for any repairs or expenses after the sale of a vehicle with mileage of 147,miles they are sold "AS IS" Sincerely, Lucas R [redacted] General Sales Manager Lucas also called and provide verbal clarification regarding warranty policy: The consumer is provided the policy coverge and copy of signature page when purchasing, business only keeps copy of signature page
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] then what is the warranty I got when I bought the jeep?
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have only called me back once and they said they would contact their "Accounts Payable", and I am home 99% of the timeAnd every time I call it gets forwarded to a voicemail which I leave a phone number, and as always I never get a call backI submitted paperwork back in November 2015, a week or so later I went to the warranty web site and could no longer login saying account was closedSo I assume that the warranty was canceledI am aware the check goes to the bankMy phone number is [redacted] , call meRegards, [redacted]
Dear Revdex.com, This customer entered into a purchase knowing full well what they were purchasing and the monthly paymentThey returned the next day after signing and driving off the lot excited about the purchase from the day before to say they wanted to return the vehicleUnder NYS law clearly spelled out on the contracts they signed they completed what was necessary to consider there purchase bindingOur Used Car Manager and the salesman went with the customers into a finance office to discussThey quickly came out of the office after her husband assaulted my salesman by chopping his arm that was resting on the deskIf they would like to dispute this; the office has videoAt that point the manager asked them to leaveThey then stormed up to the sales desk where I and one of the owners was standing and started using profanity at the ownerThe owner asked them politely to calm down, lower there voice and stop with the language at which point they did notThe owner then instructed them to leaveThe customer then on there way out slammed the keys and owners manual down and said you can keep the car the deposit and everything to do with this "expletive" deal This customer technically owns the car and will have there credit suffer by having a first payment default on the loan Sincerely, Lucas R [redacted] General Sales Manager Marina Auto Group
My prior response quoted directly from the emailsThe brakes and two tires were brand newNo where does it say all four tires were new or that the purchase was contingent on four brand new tiresOur vehicles exceed NYS requirements for inspection but tires are wear itemsWhile we hope that every vehicle has tires on it that will last six months to a year above NYS requirements we can not guarantee it because as a wear item material, environmental, and driving habits can quickly deteriorate tiresIf at the time of purchase four new tires was agreed upon as part of the purchase agreement, it would have been included as such increasing the price or written on the contracts to insure everything agreed upon was givenAt this time Marina Auto Group has nothing additional to offer other our cost on the additional two tiresSincerely, Lucas R [redacted] General Sales Manager Marina Auto Group
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below honestly I do not trust this establishment to offer an adequate trade The only resolution I see is dissolution of the agreement so I would be free to use the vehicle as I see fit ie scrap or boneyardOr return of the vehicle and also use of the existing loan for a different vehicle that would be reliable for work use Thank you Regards, [redacted]
What the customer needs to do is bring the vehicle in and have the service department submit the claim for the itemsThe warranty company will determine whether or not they are covered not the dealershipThe signature page he sent does not list overagesIf the item is covered he would be subject to any deductibles and if not covered the total expenseThe dealership has filled its obligation with the purchase and by selling the extended warrantyThe customer then has to do there due diligence to follow through on any repairs based on there own needs and wants as well as with in any coverage's specified in the warranty purchasedThe dealership is not responsible for any repairs or expenses after the sale of a vehicle with mileage of 147,miles they are sold "AS IS" Sincerely, Lucas R [redacted] General Sales Manager Lucas also called and provide verbal clarification regarding warranty policy: The consumer is provided the policy coverge and copy of signature page when purchasing, business only keeps copy of signature page
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below Regards, [redacted] then what is the warranty I got when I bought the jeep?
I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below They have only called me back once and they said they would contact their "Accounts Payable", and I am home 99% of the timeAnd every time I call it gets forwarded to a voicemail which I leave a phone number, and as always I never get a call backI submitted paperwork back in November 2015, a week or so later I went to the warranty web site and could no longer login saying account was closedSo I assume that the warranty was canceledI am aware the check goes to the bankMy phone number is [redacted] , call meRegards, [redacted]
Dear Revdex.com, This customer entered into a purchase knowing full well what they were purchasing and the monthly paymentThey returned the next day after signing and driving off the lot excited about the purchase from the day before to say they wanted to return the vehicleUnder NYS law clearly spelled out on the contracts they signed they completed what was necessary to consider there purchase bindingOur Used Car Manager and the salesman went with the customers into a finance office to discussThey quickly came out of the office after her husband assaulted my salesman by chopping his arm that was resting on the deskIf they would like to dispute this; the office has videoAt that point the manager asked them to leaveThey then stormed up to the sales desk where I and one of the owners was standing and started using profanity at the ownerThe owner asked them politely to calm down, lower there voice and stop with the language at which point they did notThe owner then instructed them to leaveThe customer then on there way out slammed the keys and owners manual down and said you can keep the car the deposit and everything to do with this "expletive" deal This customer technically owns the car and will have there credit suffer by having a first payment default on the loan Sincerely, Lucas R [redacted] General Sales Manager Marina Auto Group
My prior response quoted directly from the emailsThe brakes and two tires were brand newNo where does it say all four tires were new or that the purchase was contingent on four brand new tiresOur vehicles exceed NYS requirements for inspection but tires are wear itemsWhile we hope that every vehicle has tires on it that will last six months to a year above NYS requirements we can not guarantee it because as a wear item material, environmental, and driving habits can quickly deteriorate tiresIf at the time of purchase four new tires was agreed upon as part of the purchase agreement, it would have been included as such increasing the price or written on the contracts to insure everything agreed upon was givenAt this time Marina Auto Group has nothing additional to offer other our cost on the additional two tiresSincerely, Lucas R [redacted] General Sales Manager Marina Auto Group
I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint For your reference, details of the offer I reviewed appear below honestly I do not trust this establishment to offer an adequate trade The only resolution I see is dissolution of the agreement so I would be free to use the vehicle as I see fit ie scrap or boneyardOr return of the vehicle and also use of the existing loan for a different vehicle that would be reliable for work use Thank you Regards, [redacted]