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Sask Tel Mobility

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Sask Tel Mobility Reviews (3)

Misinformation by sales personBased on the information provided to me in 2012 I purchased a phone for full retail price instead of signing a contract. (The major factor to my decision was to have an unlocked phone, to have the freedom to change carriers anytime without any additional costs) Now, a few years later I was charged a $50.00 fee plus tax to be able to use my phone with a different carrier.The result is: I paid more for the phone based on misinformation. When I contacted SaskTel their reply was "I'm sorry that you where misinformed" and when asked for the matter being escalated "Nor I or the manager are able to change the policy".I made a decision based an false information which cost me money and I'm not satisfied with how the matter was handled. Desired SettlementI would like to be reimbursed for the financial damage I suffered based on misinformation at time of my purchase.Business Response Thank you for your inquiry to the Revdex.com.Wireless devices sold by SaskTel and their authorized dealers are locked to the SaskTel network, regardless if the device is on a contract term or month to month. Before you may use a locked SaskTel device on another network, you must have the device unlocked. SaskTel neither unlocks devices for our customers, nor do we provide support for the unlocking process. SaskTel will sell the customer the unlock code provided to SaskTel by the device manufacturer for $50.00. Each specific device is assigned a specific unlock code, but it is up to the customer or their new provider to perform the actual unlocking process.SaskTel, like many other providers, applies the fee in order to recoup the costs associated with obtaining and providing unlock codes. This cost is in line with other wireless carriers and 3rd party vendors that provide unlocking services.SaskTel will not reimburse you for the unlocking of your device.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)As mentioned before, I was misinformed and made a decision based on the information I received when I purchased my phone. I WISH I would have been told what I now have been told several times as respond to my complain. I specifically ASKED about the details of when a phone is locked or unlocked at time of the purchase and I was assured that my phone will not be locked when I purchase it for the full retail price. Which I did. Now a few years later I learned that my phone was locked from the beginning and I had to pay the unlocking fee in order to use it with a different carrier. I still have the bill and the agreement I received at the time of the purchase and It doesn't say anywhere in that agreement that my phone would be locked. I just spend a significant amount of time online and found the "Unlock code terms of service" which explains the process of unlocking your phone and the fee. But I can't find any information about the fact that each phone is automatically locked if obtained through SaskTel. [redacted] Final Business Response Thank you for your subsequent comments. The ability to change carriers at any time, without incurring additional costs, can only be done by being on a month to month term or waiting until the term of a signed contract expires. If a customer on a signed contract terminates prior to the contract end date, it will result in early cancellation fees. In 2012, you chose a month to month term which gave you the flexibility to change carriers at any time; however, you had to pay full price for your device versus signing a contract which provides a customer with a device at a subsidized rate.As was indicated in our response, devices purchased through SaskTel or its Authorised Dealers have always been locked to our network. Locking devices to a network is done by other wireless carriers, not just SaskTel. It is unfortunate if you were provided information which led you to believe that our devices were unlocked. As stated previously, SaskTel will not reimburse you for the unlocking of your device.

Was not permitted to speak with a supervisor to have issue resolved after numerous attempts over 3 months. Nonrelated-services-restricted w No Notice.Did not receive invoices. [redacted] The late payment was on a cell phone but they terminated my internet account and long distance capability on my land line. When supervisor did finally return my call, they left and invalid number on voice-mail so I was unable to return their call. [redacted] Third attempt I received no return call within the week at the work number I provided. Am currently waiting on a return call after a fifth attempt to contactDesired SettlementBefore making any further payment on this bill, I would like to:1. Speak with a supervisor 2. After doing business with this company over ten years (for landline and internet services) I would like to have access to my email contacts because my internet was terminated with no notice.3. I do not use Sasktel for long distance services but they put some sort of restriction on my phone so that I am unable to use my regular long distance provider. I would like this restriction to be taken off.4. I would like a copy of all the statements that I did not receive.Business Response Thank you for your letter concerning the restriction of your SaskTel wireline service account #XXXXXXX and the early termination of your SaskTel wireless service account #XXXXXXX.SaskTel account notes indicate that on November 28, 2013, you called inquiring about the restrictions on your wireline service and requested that a manager call you. I understand on November 29, 2013, [redacted] Service Representative, returned your call and accepted your full payment of $792.37 and removed the restrictions on the wireline service.I have asked that [redacted], Consumer Sales Manager, call you directly to discuss your remaining concerns. Alternatively you may call [redacted] at XXX-XXX-XXXX.Thank you for taking the time to share your concerns.Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I would like it known to the public that I had to wait 3 months to speak with a supervisor before any of my issues could be resolved.

Poor quality of a new cell phone, poor service.I've signed a contract with Sasktel Mobility in October 2013, using one of their dealers [redacted] In less than two month the screen of my new phone became garbled, and the phone was sent for repairs. The replacement phone that was given me by [redacted] was not of the same quality as the original phone, and I was unable to use it for the tasks that I was using the original phone. The repairs took more than 8 weeks. During this time no update was given to me. In six weeks after my phone came back from repairs the screen started to have problems again. I went to [redacted] office and asked for a replacement. I was refused and was told that they only can send it back to repairs again. When I asked what kind of loaner they can give to me, I found out that the loaner again would not be able to meet my requirements. During the time when my phone was repaired I was paying for wireless data but was unable to use it because of the kind of the loaner that I was given.Desired SettlementI would like to replace my phone with another one of the same model or a different phone with the similar screen size and resolution.Business Response Thank you for your inquiry to the Revdex.com concerning your wireless device you purchased from [redacted] in Regina. SaskTel regrets the difficulties you have encountered with your wireless device.[redacted] is not part of SaskTel, but one of many private local businesses licensed to sell and support SaskTel products. However, please be assured that SaskTel is always concerned to hear when customers are unhappy with the service they receive from one of our authorized dealers. While these independent dealers make their own decisions about staff and policies, SaskTel works closely with them to ensure that SaskTel customers are happy with the sales and service they receive.Wireless devices are like any other consumer goods and, when a customer purchases a wireless device, the customer is responsible for it subject to the manufacturer's warranty. While SaskTel provides access to our 4G wireless network through a number of independent dealers, it is up to the manufacturer of the wireless device, not SaskTel or [redacted], to ultimately determine the scope of the warranty and whether the device is to be replaced or repaired.I understand that there was some concern regarding the loaner phone [redacted] had available for your use. While SaskTel's dealers maintain a pool of loaners for customer use during a device repair, a duplicate unit may not always be available.I also undertand that [redacted] has made several loaner options available to you, and that you did not find any of them acceptable until March 18, 2014, when your phone was sent for its second screen repair. [redacted] manager, has requested that your repair be expedited for a quicker return from the manufacturer. Should you have further problems please contact [redacted] at 306-[redacted].Thank you for taking the time to share your concerns.

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Description: Telephone Communications

Address: 2121 Saskatchewan Drive, Regina, Saskatchewan, Canada, S4P 3Y2

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