This matter was resolved. We mailed a $90 refund check to [redacted]’s home address on September 29, 2014. Don’t believe we did anything wrong, as he stated in is complaint. The attached work order was signed and sent to [redacted] the day of service. Why would he sign and...
pay the $90 if he was unsatisfied? In fact, we offer free estimates for new systems so there would not of been an additional charge. The $90 was the diagnosis / trip charge that would have been explained to him on the phone when booking and then the Technician when payment was made.
We simply returned his money as a good faith gesture and has an attempt to reduce everyone’s aggravation.
Please let me know if you need anything further regarding this matter.
Thank you,
Jim Vito
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This matter was resolved. We mailed a $90 refund check to [redacted]’s home address on September 29, 2014. Don’t believe we did anything wrong, as he stated in is complaint. The attached work order was signed and sent to [redacted] the day of service. Why would he sign and...
pay the $90 if he was unsatisfied? In fact, we offer free estimates for new systems so there would not of been an additional charge. The $90 was the diagnosis / trip charge that would have been explained to him on the phone when booking and then the Technician when payment was made.
We simply returned his money as a good faith gesture and has an attempt to reduce everyone’s aggravation.
Please let me know if you need anything further regarding this matter.
Thank you,
Jim Vito
###-###-####