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Saskatoon Motor Products-SMP

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Saskatoon Motor Products-SMP Reviews (3)

SMP(Saskatoon Motor Products) charge me without my authorizationLast week Friday , my car appear engine(gas pedal) issue in the front door of SMPSo, I drive my vehicle to SMP for check the issue I told their guys:any charge please let me know first, They said Yes, They will and a signed a envelope for this check[redacted]In this Tuesday morning, [redacted](Service Advisor of SMP) call me, tell me something wrong in my car... Just after a few seconds, talk interrupted because of bad signal,(He did not say anything about the charges on the phone, I do not agree any thing on the phone)So we continue the talk via e-mail, He said will charge me "diagnosis time" fee of $138.95/1 hour and He already let tech staff to diagnosis the car without my authorization.I reply 2 mails immediately to make sure I will not be charged without my authorizationBut he not reply, During this period I makes At least 3 phone calls to him, he would not answerAfter 1 hour, He just ignore my message and send me a List told me need to pay $2300(plus taxes of 10%) to fix my car! and I already be charged $252.19 for "diagnosis time"!I think it's not fair, Because:1. I signed envelope just "auth 1 hour diag", But he charge me more than 1 hour. (I didn't know at that time how much money one hour,I always thought it is for free)2. He just make 1 call this morning, and talk to soon interrupted because of bad signal, I never say yes for any authorization or agree something3. When [redacted] tell me "diagnosis time" fee is $138.95/1 hour, I didn't say yes,He just ignored me until sent me a $2300(taxes not included) repair list.[redacted]Desired SettlementNeeds my car back without the incorrect chargesBusiness Response THE CUSTOMER CAME IN LATE ON A FRIDAY, WE TALKED TO HER AND SAID WE WOULD HAVE TO DIAGNOSE WHY THE COOLING FAN WAS RUNNING ON HIGH ALL THE TIME, THE ENGINE WAS RUNNING ROUGH AND ABS LIGHT WAS ON. SHE AGREED AND SIGNED OFF ON THE DROP SHEET. MY ADVISOR CALLED HER ON MONDAY AND CONFIRMED SHE WANTED THE VEHICLE DIAGNOSED. WHEN WE IFORMED HER OF THE REPAIRS THAT WERE NEEDED SHE SAID SHE WOULD TAKE IT SOMEWHERE ELSE. WE INFORMED HER OF THE TOTAL $252.19 DIAGNOSIS FEE AND THEN SHE SAID SHE THOUGHT IT SHOULD BE FREE. WE TRIED EXPAINING THAT SHE WAS REQUIRED TO PAY THE FEE AND SHE REFUSED [redacted] THE VEHICLE IS STILL HERE AND SHE HAS NOT PAID THE INVOICE.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)[redacted]You never contacted me on Monday.[redacted]You just make my one call at Tuesday 7:36 AM and The call only lasted 57 seconds before hung up[redacted]In this call,this 57 seconds, you just told me something for failure of the car.[redacted]You never asked me anything in phone call, Never told me "diagnosis time" or charge something or need to pay something in phone call.So far, You just make me one call at Tuesday 7:36 AM that 57 secondsAnd I never confirmed or agreed anything in phone call or E-MailYou ignored all my e-mail about asking the price and never answer my phone call.[redacted]Final Business Response The customer signed the form authorizing one hour of diagnosis. If she does not agree that she gave us additional authorization time for additional diagnosing we will not charge her for that amount. The amount for one hour is $168.13 with shop supplies and taxes. I hope this is satisfactory she can pick up the vehicle.Thank you

Complaint[redacted]Purchased a car on September 9, called dealer September 18 asking for to explain why loan value on my personal [redacted] account was $20 898.34 and not $12731.19 as agreed to on contract #[redacted].On Sept 3, I went to SMP with $5000 to purchase a used car. Met [redacted] after I test drove a 2011 [redacted], during the test drive no mention was made that the car did not have air conditioning. I texted Monday September 8, 3:24Pm [redacted], asking for a return, he said I could upgrade to a "2011 [redacted] and it will not cost you anymore". On Sept 9, I purchased the [redacted] as [redacted] mentioned in his text on Sept 9, 11:13 am. On September 19 I texted [redacted] at 5:18pm asking why my loan was 20898.34 and not 12918.81 as agreed to. [redacted] texted back and said he asked [redacted] for an explanation, however, the amounts did not add up.On September 20th [redacted] went to talk to [redacted] for an explanation and [redacted] said "do not worry it will all even itself out". On September 22, [redacted] asked on my behalf to [redacted] for a full refund of all insurances, warrantees, and return of the $5000 down payment. [redacted] met with [redacted] at 2:00 on September 24 and [redacted] and [redacted] agreed the car would be returned to SMP and [redacted] would be refunded her $5000 deposit minus a "possible" rental fee. [redacted] and [redacted] agreed that if the rental fee was more than zero, SMP would contact [redacted] at 306 [redacted] or by email. The 2011 [redacted] was returned to SMP at 3:15 on September 24, 2014. SMP called [redacted] on September 26 stating they would be taking the car back as agreed to.Desired SettlementI would like a full refund of my $5000. All loans removed. Car returned to SMP.Business Response [redacted]Yes we sold [redacted] a 2011 [redacted], After [redacted] contacted us about not wanting that car because it had no air conditioning we bought that car back and sold her the [redacted]. We didnt charge her for the 1500 KM she out on the cruze and cancled all insurance policies she purchased. We had not been refunded for the policies at the time of the new purchase and explainded to [redacted] that she would be getting a refund of those. She agreed to the new purchase price and finance contract. A few weeks later she wanted to return the ** because she wasn't happy about the way the finance contract was done. We agreed to take the car back and therre would be some charges for the usuage of the vehicle bu only after we inspected the [redacted]. After our inspection we noticed a fair amount of damage to the undercarridge of the vehicle. [redacted] claims she didn't hit anything but it is clear that an impact had occured. We offered her that we would take back the car if she paid for the damage and the usuage fees, She attempted to make an [redacted] claim for the damage and that [redacted] would pay for it. Since then we have decided to not take the car back as it has been damaged after the sale and [redacted] is unwilling to cooperate with us. [redacted]

Complaint[redacted]My wife and I bought a 2015 [redacted] Jan/2/15 the check engine light and prompt telling us to service our 4wd. The SUV is now currently locked in 4WD and can not be switched out unless serviced. when we contacted the dealership on jan/4/15 when the problem arose they said they can service the SUV to remove the engine light and the prompt. But they had indicated that there is no permanent fix to the issue.We spent close to $100 000 for this SUV and it has a manufacturing issue that both the dealership and [redacted] have acknowledged. we pay 625 biweekly for the car. Also the salesperson mislead us to thinking our car had wifi and a navigation system we only found out that it didn't when we signed the bill of sale about to drive off. ** and the dealership want me to keep the car and now I have to alter the way I drive by keeping the car in 2wd while parked or else the same problem will arise over and over. [redacted]Desired SettlementWe would like to have our car replaced with one that works without having to alter the way I drive.The way it was intended to work and built to work.Also,we would like the new car to have the navigation system and wifi that we originally asked for which we were lead to believe we had and ended up not having in our car.Business Response The aforementioned customers were told what options the vehicle had while they were at our Dealership. In no way was there any manipulation of words or misrepresentation of options to the customer. I was involved directly with the transaction of these customers and can speak first hand of the situation. The salesperson told them it did not have navigation 4G (wifi) and they were OK with it.We were already above their desired budget with the model of vehicle they selected off of our lot. We told them that was the only [redacted] we had in our inventory and it had everything they told us they wanted aside from the navigation and 4G. The salesperson did mention it had [redacted] turn-by-turn capabilities to try to add some value there. We also informed them that with the price point of the [redacted] and the unfortunate inequitable position of their current vehicle they wished to trade in, that we were already pushing their budget substantially. A higher model with options they discussed would be an even higher payment.I met the customers upon their arrival to the dealership and also performed the the exit interview when they were taking their new vehicle home the next day. In both situations, they were very happy and excited. They also said they were pleased with the whole experience. As for the issue with their [redacted] and the four wheel drive not functioning properly, the four wheel drive does work and the vehicle is drive-able, the auto-track is just not shifting in and out of the different drives properly. We were not aware of this beforehand and made every move on our part to try to be accommodating after we found out. This included working together with [redacted] to have their vehicle towed by a flat deck to the nearest Dealership to service the four wheel drive system. As well as give them some gas cards to help compensate them for the inconvenience. They were not happy with this, so we actually offered to pay for a chip to turn their touch screen into an after market navigation. Even though it was not our fault that the vehicle was not equipped. Regardless out of good faith and to help with customer satisfaction we said we would do this as they had mentioned to me on the phone it would have been nicer to have. The customer seemed happy with this gesture. We also told them there is a permanent fix coming to the auto track system. we did not have a time frame on this, but would let them know when it is here. At the time of writing this, the fix is now on its way. They still do not want the vehicle as far as I am aware. [redacted]

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Description: Auto Dealers - New Cars

Address: 715 Circle Drive East, Saskatoon, Saskatchewan, Canada, S7K 0V1

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www.smpchev.ca

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