I received your letter today, August 2, 2016, and am responding.On or about September 27, 2011, I gave Mr& Mrs*** a proposal to repair water damage in downstairs ceiling and walls from a customer reported upstairs shower that had leaked.On October 19, 2011, Mr& Mrs*** accepted
the proposal to replace the fiberglass tub/shower surround but declined the water damage repairs downstairs, (copy enclosed)The shower was completed in December, with new tile, shower pan liner, etcas per the proposal.On or about December 15, 2015, Mr*** called and said that the shower we installed was leakingMr*** said that he and his wife had divorced, that no one had used the new shower until recently and that it was leakingMr***, our job superintendent, performed a ball test and determined that the pan appeared to be leakingWe contacted our tile man, *** ***, who told us he would take care of it but not until after the holidays.After the holidays we contacted Mr*** to schedule the job in January of this year, 2016, but Mr*** had changed his mind, said he wouldn't warrant the work over a year old and wanted money upfront to replace the shower pan and floor tile.Because we give our customers a year warranty, we stood behind our warranty and had another tile setter, *** ***, replace the pan at no cost to the ***.Now, Mr*** is calling us saying he suspects he may have mold and is demanding that we do a mold test, and as hard as I tried I cannot get Mr*** to understand that we are not a licensed mold remediation companyWe are not legally able to test for mold nor do we do mold remediation.I explained this to Mr*** by phone and I cannot get him to understand you have to be licensed with the State same as an electrician, plumber, etcSince we never removed the sheetrock in 2011, at the *** request, he could have had mold in his home before I met himI suggested to him to have his home tested but he insisted I write a letter to his attorney.I wrote a letter explaining this on July 21' of this year (copy enclosed) addressed to the ***.If you have any further questions, now or in the future, please do not hesitate to call on me
I received your letter today, August 2, 2016, and am responding.On or about September 27, 2011, I gave Mr& Mrs*** a proposal to repair water damage in downstairs ceiling and walls from a customer reported upstairs shower that had leaked.On October 19, 2011, Mr& Mrs*** accepted
the proposal to replace the fiberglass tub/shower surround but declined the water damage repairs downstairs, (copy enclosed)The shower was completed in December, with new tile, shower pan liner, etcas per the proposal.On or about December 15, 2015, Mr*** called and said that the shower we installed was leakingMr*** said that he and his wife had divorced, that no one had used the new shower until recently and that it was leakingMr***, our job superintendent, performed a ball test and determined that the pan appeared to be leakingWe contacted our tile man, *** ***, who told us he would take care of it but not until after the holidays.After the holidays we contacted Mr*** to schedule the job in January of this year, 2016, but Mr*** had changed his mind, said he wouldn't warrant the work over a year old and wanted money upfront to replace the shower pan and floor tile.Because we give our customers a year warranty, we stood behind our warranty and had another tile setter, *** ***, replace the pan at no cost to the ***.Now, Mr*** is calling us saying he suspects he may have mold and is demanding that we do a mold test, and as hard as I tried I cannot get Mr*** to understand that we are not a licensed mold remediation companyWe are not legally able to test for mold nor do we do mold remediation.I explained this to Mr*** by phone and I cannot get him to understand you have to be licensed with the State same as an electrician, plumber, etcSince we never removed the sheetrock in 2011, at the *** request, he could have had mold in his home before I met himI suggested to him to have his home tested but he insisted I write a letter to his attorney.I wrote a letter explaining this on July 21' of this year (copy enclosed) addressed to the ***.If you have any further questions, now or in the future, please do not hesitate to call on me