SaskTel (Regina)

I had Sasktel wanting access to my easement, to do some fibre work. The contractors lied as to who they work for. The managers, refuse to provide identification, even though they have a company policy requiring them to provide identification. They threaten me to harm me and trash my house and yard if I did not let them in. They then brought cops in who then charged me while I was installing a covering on my boat. The Sasktel told the cops I that I have a gun; the cops then attempted to arrest me, they harrassed me, they used aggressive confinement techniques, while 2 other cops stood at the end of the drive way with their hand on the gun, just ready to shoot. They block access to my house door. They were trying to get me to commit an offense. I managed to trick them and by making them move close to my house, which opened up my way to duck and dodge the cop. They pounded on the door for a while and then left. I called Sasktel numerous time to file a complaint, as well as to determine if they needed to do work in my yard. They refused to work with me to schedule access to my yard. They even called my 80 year old mother and threatened her. Firstly, I was told that they only needed 15-20 minutes in my yard, then it changed to 6 to 8 weeks and ripping up the whole yard. This is unacceptable. Even after I finally did get to talk with Tim Ludwar and made arrangements for my yard, not sooner than when I got off the phone I have over 10 police and contractors busting through my back fence, dragging metal fencing in my yard and blocking off access to my garden. They intentional destroyed my tomatoe, cucumber, beans, beets, raspberry plants and flowers. The cops told me if I need food, I should go the store. They accessed my property illegally. They told me they only needed access to the easement, well that is not the case. The cops and contractors has stomped all over my lawn, which is very wet from the rain and have rutted up my yard. My door is trashed with them kicking it with their black boots. There are marks all over the door. They have damaged water hoses and attachments. Sasktel, have no accountability, they hide behind the cops with lies, they make up things just to suit them. I have no recourse for all the damage and destruction, because they have falsely made statements to the police to get they bullying ways. Do not buy any of their services. The fibre and their streaming services does not work. A family member had it installed and after 4 months, the problems were still not resolved. They cut back the bandwidth, so that they can upsell you higher services. They are bullies and dishonest. I encourage everyone to stop using their services. This is how our government and crown employees treat their customer, like criminals.

Bought an iphone 7 from sasktel in november of 2017, seven months later on june 7th it crapped out. Went to sasktel to have it repaired and was told they don't repair them and that I would have to go to an apple repair shop. I was the only customer at the apple shop but was still told they didn't have time to look at the phone and that I would have to wait til saturday the 30th for an appointment and that they did not provide loaners. Saturday arrives and the shop runs tests on the phone and decide the phone needs replacement but they don't have black phones in stock because it is not a popular colour? I say I will take a phone of any colour they have in stock just to have a phone but they say they have to replace it with a phone of the same colour? It will take four business days for the phone to arrive which puts it at thursday july 5th which is nine days without a phone. To top it off they said they will phone me when the phone arrives, my phone doesn't work how am I supposed to receive your call! My next phone will not be an apple product and my provider will not be sasktel!

Have contacted company several times regarding my bill. I keep receiving late charges, but all payment have been on time.[redacted] Desired SettlementA credit for the inconvenience they have caused, and the time I have wasted on the 4 times I have contacted them about the same thing. Along with correcting my bills to read the actual amount owing without late charges. Business Response In October 2015, Ms. [redacted] requested to transfer her phone number from her father's business account to a new personal account. Ms. [redacted] continued to pay the old account in error (i.e. her father's business account) instead of her personal account. Since Ms. [redacted] sent payments to the incorrect account, the outstanding balance on her personal account remained unpaid. If the balance on a customer's account remains unpaid by the payment due date, late payment charges are automatically added to the bill.Ms. [redacted] called SaskTel on November 25, 2015, to request the transfer of her October and November bills from her father's business account to her personal account. The SaskTel representative Ms. [redacted] spoke with advised that she would need to obtain her father's permission to authorize the transfer because he was the account holder. On December 8, 2015, SaskTel received the necessary verification from Ms. [redacted]'s father to perform the transfer, which was completed on December 9, 2015. An adjustment was also made on Ms. [redacted]'s December bill to remove the late payment charges. Ms. [redacted] was charged late payment fees on her January bill for the outstanding balance that had been owing from her October and November bills at the time the December bill was printed. Ms. [redacted] contacted SaskTel via self-serve and was issued a credit of $1.92 to off-set the late payment charges. The SaskTel representative Ms. [redacted] spoke with advised that there may still be a late payment charge on her February bill because SaskTel's billing system bills out based on the balances from the previous two months. SaskTel has reviewed Ms.[redacted]'s February 8, 2016, bill and has confirmed that late payment charges will not appear on this bill. As long as Ms. [redacted] continues to pay her bills by the payment due date to her current account, no further late payment charges will be issued by SaskTel.[redacted]

Complaint[redacted]On the website it advertises that if you purchase 5, 10 or all 13 theme packages as an add on to max television you save money. On the phone I was quoted a price to add packages one day, and the next day I was told that I would not get a discount. I was told that because my landlord [redacted] pays for basic cable that I would have to pay full price for any additional packages when their website clearly states that we are entitled to the discounted price without any disclaimers whatsoever. Desired SettlementI would like them to honour their advertisement and offer the discounted packages to all regardless of who pays for the basic cable.Business Response Dear Mr. [redacted]:Thank you for your letter concerning SaskTel's discounts for Max customers who bundle multiple Max theme packages.After careful review, we have determined that your expressed concerns about the clarity of how we promote maxTV theme package pricing on sasktel.com to be valid, and wish to thank you for bringing it to our attention. SaskTel is making changes to how we promote these services on sasktel.com and any other media to ensure that we are clearly promoting our services going forward. Additionally, our representatives will be provided coaching to ensure that the correct information is being provided to our customers.We will apply a credit to your account [redacted] plus applicable taxes. This amount covers the [redacted] you would have realized from [redacted] in appreciation of bringing this matter to our attention.Please note that this is a onetime credit and the prices you were billed will apply on a go forward basis. Customers, whose property owners have agreements with SaskTel to provide maxTV services for multi-dwelling units (MDU), are not eligible for the discounts associated with adding additional theme packs. MDU customers are charged the flat $5.99 per theme pack per month regardless of the number of theme packs to which they are subscribed. If you wish to make changes to your account please contact our call center at X-XXX-XXX-XXXX.Thank you for taking the time to share your concerns.

I cancelled with Sasktel on Oct 27th. Received 2 letters indicating refund (deposit) to be returned. [redacted] Received 2 confirmation letters indicating refund to be sent. The second one dated Nov. 7th. Spoke with CSR first week of Dec who said it would be issued within 2 days. CSR Friday Dec. 20th said it was not issued and that first CSR shouldn't have said that, but that it would be issued in a day or two. Spoke with CSR Jan 2nd who said has been issued and should be here next week. Desired SettlementCheque for deposit immediately. Proof cheque has been issued and mailed. Business Response [redacted] The refund cheque was issued on December 9, 2014; however, it was returned to SaskTel by [redacted] with a note indicating - Moved, Return to Sender. As per our telephone conversation, the cheque has been left at the SaskTel Security Kiosk in the [redacted] and is ready for pick-up.

The amount that I am being billed does not align with the website pricing.[redacted]The problem date is all monthly bills from February 2015 to today.The Sasktel website indicates that the MaxTV and Internet package is $61.95, or $76.95 without bundle savings. However, they are billing the $76.95 price each month. When I called, they indicated that this is a bundle price for TV and internet if you also have wireless service with Sasktel. This is indicated in fine print in some places on their site, but not on others where the $61.95 price is listed.Further to this, they indicate that a PVR is a $9.95 per month add-on, with your first basic set top box included. However, they are billing both $3.45 for a second set top box as well as the $9.95 for the PVR. When I called on this, they indicated that PVR on their website is the "service" to record, pause, etc., not the set top box. Therefore, they are charging for the box, and for the service. I contend that PVR is an acronym for "personal video recorder", which refers to a piece of hardware, not a service. [redacted].Desired SettlementI am requesting that my previous bills be adjusted to charge me the correct amount of $61.95 per month for the bundle, and all $3.45 charges for the second set top box be refunded, as I have already paid the $9.95 charge for the additional set top box.[redacted]Business Response After careful review, we have used your expressed concerns about the clarity of how we promote maxTV and Personal Video Recorder (PVR) services on sasktel.com to make changes to how we promote these services on that platform to ensure that we are clearly promoting our services going forward.We regret your confusion. As a show of good faith we will apply a credit to your account for $115.73 plus applicable taxes. This amount covers the $3.45 per month extra set top box charge from your sign up date in July 2014 plus the difference in our lowest advertised price of maxTV ($61.95) and the price you were paying ($76.95) since the end of your introductory promotional period pricing in February 2015. Please note that this is a onetime credit and your service charges going forward will not be changed. The prices you have been billed to date are correct. Instead, the issue that we are recognizing is that our promotional material did not explain the discounts and promotional pricing in a consistent manner.As a maxTV and Internet customer you qualify for bundled pricing that saves you $30.95 per month. This number is calculated by adding the individual price of maxTV Basic without Internet ($57.95) and High Speed Plus ($49.95) for a total of $107.90. Bundled, SaskTel only charges $76.95 for the two services which is a monthly savings of $30.95.However, because you do not have any other services with SaskTel you are not eligible for further bundle discounts. Therefore your basic monthly charges will be $76.95. In addition, SaskTel charges $3.45 per month for each additional Set Top Box and $9.95 per month for PVR service.The credit we are applying to your account should appear on your July bill.[redacted]Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)SaskTel has updated their website to remove the confusion that the previous advertising created. The package pricing for TV/internet is clearly stated, as are the separate costs for the PVR hardware and recording service. I appreciate SaskTel's acknowledgement of the confusion that the advertising created and their reimbursement to compensate for this.

Complaint[redacted]I canceled all my services with Sasktel around February 10th and I returned all the equipment 2 days after to the Sasktel [redacted] location, [redacted] Because I payed a $350 deposit I contacted them asking when I am gonna have my money back, they advised me I will received my last bill in a few days and after that the deposit will be sent by cheque to my home address.As soon I received my last bill I payed it on time as usual and I waited like 3 weeks to ask them about my money.I called today and the representative told me that they have some " issues" trying to close my account but she will do it TODAY! 1 month after the cancellation date!,with means that if I don't call them my account will be still open![redacted] she apologized but I still was making the question, where is my money? when I am gonna have it back? she said well according to our policies it take 3 months to return the deposit because we make sure the account is in good standings and we check the return equipment and she said I will get my deposit back after MAY 25 or EARLY JUNE!![redacted]Desired SettlementI want my money as soon as the Sasktel people take part of this complaint, is ridiculous when you can not count with money that is yours and think that there is no consideration for the customers!1 month it was enough time to check my account and the equipment that was returned directly to them.The ideal solution will be to get the $350 back to the same card used because I am not able to keep waiting for a cheque unless they really make the compromise too send it right away.Business Response Thank you for your inquiry to the Revdex.com concerning the delay in returning your deposit to you. SaskTel certainly regrets the delay.SaskTel's refund process after the termination of a wireline account is to wait until the second final bill has been sent to the customer. Our representative made an error when closing out your account and as a result your account was not finalized properly. It was not until your call to SaskTel on March 11, 2014, that the error was discovered and corrected. Your refund cheque of $350.11, the amount of your deposit including interest, will be mailed April 2, 2014.Thank you for your patience and for taking the time to share your concerns.

Paid a deposit and returned the equipment canelling service a month later no refund and get run around![redacted] called April 17th and April 25th. 7 months ago we opened the account and they asked for a deposit of $350. Which would be returned when the account reached 6 months or was closed and equipment returned. We returned the equipment after 6 months had passed. Waited a couple weeks. Called and was told "the check is in the mail" waited another week called again and told it had to go through a "process and pass through several people for approval". [redacted]Desired SettlementWe want our deposit back now[redacted] A refund cheque for the full deposit amount of $350.00 was completed on May 1, 2015, and mailed immediately thereafter. SaskTel regrets that this process took longer than necessary. Thank you for taking the time to share your concerns.

Purchased a new [redacted] phone from SaskTel in December 2015.The sales rep indicated the phone would perform at least as well as [redacted].It does not."Upgraded" my cell phone in December 2015.Visited SaskTel sales office in [redacted] & spoke with a sales rep.I indicated what I used the phone for and also that I currently used [redacted] for my business.Rep indicated the [redacted] was at least as good a phone as the [redacted] & likely had some advantages over [redacted].The rep owned a [redacted] & had switched from [redacted].The rep indicated the change from one platform would take quite some time to get accustomed to - but that I should be patient and in the long run I would be happy with the [redacted].In fact I am not happy with the [redacted] as it is not capable of handling the 6 email accounts I require on my phone and is causing me a lot of stress - as well I have spent hours configuring the phone in different ways to accommodate my needs. I currently have to use 3 different email platforms - none of which work to my satisfaction - to accommodate my needs.I have discussed the matter twice with SaskTel customer service who are apparently not authorized to exchange or issue a refund for any phone for any reason after a 15 day trial period. My position is that the phone does not work for my particular requirements and I would like to exchange the phone for an [redacted]. Reason being is my wife purchased an [redacted] approximately the same time I purchased the [redacted] - I configured her phone once and she has not had an issue with it. I also had an [redacted] previous to the [redacted] and did not have this issue. SaskTel has offered no solution whatsoever to the problem - the customer service representatives have no authority to resolve customer complaints whatsoever apparently. Desired SettlementExchange the [redacted] for an [redacted] would resolve the problem.Business Response Thank you for your inquiry to the Revdex.com.SaskTel regrets the frustration you have experienced with your SaskTel wireless device. I would like to take this opportunity to provide some additional information concerning SaskTel's device return policy and your recent device upgrades.SaskTel's Agreement for Wireless Service is provided to our customers when signing a new contract. The agreement states that customers may return the device within 15 days of purchase under the following conditions: payment for any services used, the return of the device in the original packaging, and the payment of a smartphone restocking fee of $50.00. The contract cannot be cancelled if over 250 MB of data or 100 minutes of voice service are used.Our records indicate that you initially called in to upgrade to an [redacted] on a new two year contract on December 7, 2015 and were made aware of the activation fee and the return/exchange policy during this call and that the device was mailed to you on December 12, 2015.On December 21, 2015, you returned the [redacted] and purchased the [redacted]. On March 4, 2016, you spoke to one of our Consumer Sales Manager's as you were not pleased with the performance of the [redacted] device and our manager explained that as you are past the 15 day period for being able to return the device, we are unable to waive your early device upgrade fee nor are we able to exchange your [redacted] device for an [redacted] device.If you wish to purchase an [redacted] you will need to pay the early device upgrade fee of $665.00, per the terms and conditions of your contract.Should you have any further questions, please call SaskTel at 1-800-727-5835.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)Yes I received an [redacted] - the exact same phone I was using the time. I was happy with the [redacted] except that after I placed the order I remembered that several months earlier I was forced to remove most of my audio, video and picture files from the phone as it was very low on memory - so much so that I was concerned I wouldn't even be able to perform operating system and security updates on the phone. I went to SaskTel to exchange the phone for an [redacted] with more memory; however SaskTel did not have any available. I was sold on the [redacted] phone by the sales rep who indicated the [redacted] has the same if not more capabilities as the [redacted]. The fact is that it does not and I can prove this. [redacted] Bottom line is that the device does not work as promised and does not have the same email capabilities as the [redacted] and as indicated I can show you this. [redacted] I have a phone that does not work as promised &apparently this phone is valued at more than $600. I would like the phone replaced despite the fact I am over the two week try out period in your contract.Final Business Response Thank you for your subsequent inquiry. However, as was indicated in the previous response, according to the terms of the contract you signed you are only able to return the device within 15 days of purchase, and as long as the device does not have over 250 MB of data or 100 minutes of voice service used.You received the device on December 21, 2015 and did not notify SaskTel of your discontent with the device until March 4, 2016. Unfortunately, this is beyond the 15 day return policy and we will not exchange or replace the device.

Complaint[redacted].I Recently had to move back home to Manitoba from Estevan,SK due to financial concerns. I was told when I bought my phone from SaskTel that it would work in Manitoba, But thats not the case. When im in Winnipeg beach, Manitoba (which is where I currently reside) I can make phone calls and get data every once in a while, but for the most part I have to reset my phone almost 3 times a day just to check [redacted]. When im in Winnipeg my calls drop and my data almost never works. I contacted SaskTel customer service on Friday Febuary 19th, 2016 about cancelling my services all together [redacted], and the csr told me that it would be $150 to close my accounts. I thought it over on the weekend and called them back this morning (febuary 23rd, 2016) where the csr told me that its 150 to close my accounts but I also have handset financing which all together would cost 475 plus my outstanding bills to close my accounts and would only have 60 days to pay. I then contacted them again later that afternoon to see if I could make payment arrangements as I am currently on ei and am waiting payment for them, At that point I was told that the amount to close my account was over $1000 plus my outstanding bills.I could understand if they were a few dollars off but these prices are significantly different from one another. The csr I talked to then told me that with this amount I would only have 45 days to pay off that balance. Desired Settlement[redacted]I would like my contract closed so that I can carry on services with a company that actually works in Manitoba, [redacted] Business Response Thank you for your inquiry to the Revdex.com.We regret the difficulties you have experienced with receiving reliable cellular service in Manitoba. However, please understand that the wireless towers in Manitoba are not owned or operated by SaskTel and we have no control over the wireless network in your area. SaskTel records indicate that you are receiving service in Manitoba. As of your February 29, 2016 bill, you have used approximately 15117.5750 MB of data, sent 809 text messages, and used over 2175.40 minutes of air time.Regarding the information you received from the SaskTel representative you spoke with, the early termination fee of $150.00 quoted to you was correct at the time of your request. However, since you purchased both devices with equipment financing, the remaining equipment financing costs for those devices must be paid in full. Our records indicate that there is also an outstanding balance on your account for SaskTel service. I regret that the representative you spoke with did not thoroughly explain that the termination fee, in addition to the equipment financing and service costs, must be paid before your accounts can be closed. Please be assured that appropriate action will be taken and that we will use this unfortunate incident as a coaching tool in order to avoid future disservice.I would like to take this opportunity to provide you with some information that will clarify the matter.I understand that you purchased two cellular units, both under two year contracts and with equipment financing. For the device with the phone number 306-[redacted] there is an equipment financing cost of $37.50 per month. Since there are 11 months of equipment financing remaining before the device is paid in full, the total equipment financing cost owed comes to approximately $412.50. The two year contract you have for that device does not expire until March 10, 2017 and there are no early cancellation fees associated with this contract.For the second device with the phone number 306-[redacted], the equipment financing cost for this device is $43.00 per month. Since there are 21 months of equipment financing remaining before the device is paid in full, the total equipment financing cost owed for that device comes to approximately $946.00. The $250.00 deposit that you paid on the account reduces the cost from $903.00 to $653.00 (not including applicable taxes). The two year contract for this device does not expire until December 22, 2017, and there is a $125.00 early cancellation fee associated with this contract as of March 1, 2016. The early cancellation fee is reduced monthly.I also understand that in addition to the two devices with equipment financing, your February 29, 2016 bill shows that you currently owe SaskTel $495.28.If you wish to terminate your service with SaskTel, the early termination fee for device 306-[redacted], your equipment financing costs for both devices and outstanding bill must be paid in full, a total of $1,685.78 (not including applicable taxes) as of March 1, 2016. Once you terminate service, there may also be unbilled charges pending on your account for additional usage after your final bill prints.As of March 1, 2016 you are not undergoing any collections treatment from SaskTel because your account is only 30 days outstanding. If you are interested in arranging a payment plan, please contact either [redacted], Manager - Consumer Sales (Credit Services) at 306-[redacted] or [redacted], Manager - Consumer Sales (Credit Services) at 306-[redacted].Please understand that SaskTel incurs significant costs to deliver service out of province and cannot viably continue to provide the same service to those whose primary residence is not in Saskatchewan. As an out of province resident, you are currently in violation of your contract with SaskTel.The Terms and Conditions of Service for all SaskTel Wireless contracts include SaskTel's right to change the rules, regulations and policies governing the use of the wireless service. In addition, SaskTel's Approved Use clause clearly states that the primary use of SaskTel's wireless services is to be within Saskatchewan and that SaskTel may move a customer to an alternative plan or terminate services altogether at SaskTel's discretion (Article 2.2 & 2.3).As you now reside in Manitoba, the only plan available to out of province SaskTel customers is the Ultimate 65 plan, which has a maximum data limit of 1GB. If you would like to continue your service with SaskTel, you will need to change your plan to the Ultimate 65 plan. In order to do so, please contact SaskTel at 1-800-727-5835.The cost to terminate your contracts will not be reduced or waived.

Recently switched from SaskTel to another cellular phone company. Because I had signed a contract and did not complete the contract I had to pay a tidy sum for the cost of my phone. My account at the time was already closed. When I went to the other cell phone company they informed me I had to get SaskTel to unlock my phone. I returned to ;SaskTel and was told this would be another $50. I wanted to pay in cash, but was told that I needed to have a SaskTel account or to find someone who did in order to pay this $50. If I did not find anyone with a SaskTel account who was willing to put this $50 through, they would not unlock the phone that I had just purchased and now owned!!! SOMETHING IS AMISS>","neg-1