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Sassy Cleaners

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Sassy Cleaners Reviews (2)

Dear [redacted]:The sassy cleaner is a family operated business. [redacted] works at the front counter and [redacted] operates machines in the back. Their two daughters help the parents time to time when the parents encounter communication problem with their customers because their English...

is not fluent, I, Yoo [redacted] K**, took over the case on Aug. 4, 2014 to settle with [redacted].I spoke with [redacted] on Aug. 5 at 9:09 AM. I delivered my parents sincere apology that they lost her dress. They initially thought the dress belong to a young girl, and therefore spent two weeks looking for a girl's dress. When they learned it belong to [redacted] herself, another two weeks were spent searching for an adult woman's dress.
As per the store policy, my parents offered 80% of the dress price toward to the store credit, which I explained to [redacted] over the phone. I further explained to [redacted] that the store policy offers only store credit because we want our customers to know that we do good quality work and need a chance to make up the incident.
[redacted] declined the offer and stated she is not coming back for future service, so the credit would be unnecessary. I asked her what I should do with the credit. Her replies were give to a person who needs or donate to a charity. I offered [redacted] that I can transfer the credit to her family member or neighbor who comes to Sassy Cleaner and her response was "No".
We received the letter from Revdex.com on Aug. 14, 2014. I read [redacted]’s complaint and spoke with [redacted] and her new employee to figure out the situation in detail. I found out a lot of things got lost in translation and miscommunication. [redacted] did not mean to accuse [redacted] for dishonesty. She thought the missing dress was girls dress then it changed to adult dress, so she had to double check which dress is missing. [redacted] sends apology if [redacted] felt insulted. [redacted] spoke with our new employee over the phone. Our employee did not handle the phone conversation properly not only that she did not inform [redacted] about the call.
I understand now it is not just disappointment of losing the dress, but also how poorly it was handled. Therefore, we will make an exception to refund full dress price $209 back to [redacted]. We will issue a check as soon as she provides her address.
Sincerely,Yoo K

Review: I dropped off a new dress at this cleaner's on June 6, 2014 for dry cleaning. When I returned in July to pick it up, I was told it was lost and that I should come back 2 weeks later to give them time to look for it. When I returned, I was told it was gone and that I should find the reciept so they could pay me back for the dress. When I called (8/1) after obtaining the reciept, the manager argued with me that the dress was too expensive and refused to say what they would do to remedy the situation. Then they looked up my record again and suggested that I was not being truthful about dropping the dress of there in the first place.

They promised to call me back at some time in the future.Desired Settlement: I would like the replacement cost of this garment, not simply a credit for more dry cleaning, as I do not plan on using this service again.

Business

Response:

Dear [redacted]:The sassy cleaner is a family operated business. [redacted] works at the front counter and [redacted] operates machines in the back. Their two daughters help the parents time to time when the parents encounter communication problem with their customers because their English is not fluent, I, Yoo [redacted] K**, took over the case on Aug. 4, 2014 to settle with [redacted].I spoke with [redacted] on Aug. 5 at 9:09 AM. I delivered my parents sincere apology that they lost her dress. They initially thought the dress belong to a young girl, and therefore spent two weeks looking for a girl's dress. When they learned it belong to [redacted] herself, another two weeks were spent searching for an adult woman's dress.As per the store policy, my parents offered 80% of the dress price toward to the store credit, which I explained to [redacted] over the phone. I further explained to [redacted] that the store policy offers only store credit because we want our customers to know that we do good quality work and need a chance to make up the incident. [redacted] declined the offer and stated she is not coming back for future service, so the credit would be unnecessary. I asked her what I should do with the credit. Her replies were give to a person who needs or donate to a charity. I offered [redacted] that I can transfer the credit to her family member or neighbor who comes to Sassy Cleaner and her response was "No".We received the letter from Revdex.com on Aug. 14, 2014. I read [redacted]’s complaint and spoke with [redacted] and her new employee to figure out the situation in detail. I found out a lot of things got lost in translation and miscommunication. [redacted] did not mean to accuse [redacted] for dishonesty. She thought the missing dress was girls dress then it changed to adult dress, so she had to double check which dress is missing. [redacted] sends apology if [redacted] felt insulted. [redacted] spoke with our new employee over the phone. Our employee did not handle the phone conversation properly not only that she did not inform [redacted] about the call.I understand now it is not just disappointment of losing the dress, but also how poorly it was handled. Therefore, we will make an exception to refund full dress price $209 back to [redacted]. We will issue a check as soon as she provides her address.Sincerely,Yoo K

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Description: Dry Cleaners

Address: 4011-C Norbeck Rd., Rockville, Maryland, United States, 20853

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