Sassy Steals

I have emailed the vendor and ask for trackingOnce they provide tracking I am happy to send money backI don't know how they could have contacted customers as they don't have access to their phone numbersI have emailed the vendor several times and never gotten a phone call from them.We are happy to process funds once tracking for all the orders is provided is provided.Orders in question are as follows...--------MAY 18, 2016ANY UPDATE ON THIS? ARE YOU GETTING OUR EMAILS?AND ONE MORE --> Order # [redacted] Just heard from our CS REPSthese orders haven't been received as wellsince we haven't received tracking from you on any of these other orders we are emailing them all to make sure they got their blankets[redacted] -- no tracking provided customer says they haven't received anything [redacted] -- no tracking provided customer says they haven't received anything [redacted] [redacted] --- WE REFUNDED THIS ONE BECAUSE YOU WEREN'T RESPONDING TO US [redacted] [redacted] --- DELIVERED [redacted] [redacted] --- Shipped from Draper, delivered in Draper CUSTOMER LIVES IN TENNESSEE! [redacted] [redacted] --- Shipped from Draper, delivered in Draper CUSTOMER LIVES IN SOUTH CAROLINA! [redacted] [redacted] --- Shipped from Draper, delivered in Draper, CUSTOMER LIVES IN MISSISSIPPI! [redacted] [redacted] --- Shipped from Draper, delivered in Draper CUSTOMER LIVES IN NEW JERSEY! [redacted] [redacted] --- This tracking says delivered in Woodscross, CUSTOMER LIVES IN ALABAMA! [redacted] --- GOT THE WRONG THROW REFUNDED AND SHE'S MAILING IT TO US SINCE YOU WOULDN'T RESPOND!Thanks! ToriOwner Sassy Steals

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Sincerely,
*** ***

[redacted], Not only were these customer orders were fulfilled after the projected timeline you set (7-10 days, these were over a 6 weeks delayed), there was no communication as to what was going on. Due to our vendor agreement you agreed to upon creating an account found here (http://www.sassysteals.com/vendor/agreement) Section 6 regarding refunds, reserves us the right to refund customers if the item is out of specified time range and/or vendor isn't responding regarding emails.The refunds were issued for following orders which I have emailed you about a few times, unanswered. [redacted]    [redacted] I have attached a detailed spreadsheet showing you what orders were refunded and all amounts. Futhermore our disputed amount was 554.59, with this outstanding balance for refunds being $178.10. I have sent over paypal for remaining amount. We have done business with vendors for over 5 years and never had such bad customer service responses or product delivery. If you are going to continue selling online I would recommend resolving these issues and only selling items you have on hand, not pre order selling. AND ANSWER EMAILS! PLEASE NOTE ON SPREADSHEET ONLY TRACKING WAS PROVIDED FOR 6 ORDERS, WE HAD TO SPEND TOO MUCH TIME EMAILING AND TRACKING DOWN OUR CUSTOMERS TO EVEN FIGURE OUT IF THEY HAVE RECEIVED THEIR ORDERS, NOT TO MENTION THE BAD REPUTATION THIS VENDOR HAS GIVEN US AND OUR CUSTOMERS. And all of this could've been resolved with a phone call or even a response to any of our numerous emails.REGARD,Tori A[redacted]Owner Sassy Steals

I have emailed the vendor and ask for tracking. Once they provide tracking I am happy to send money back. I don't know how they could have contacted customers as they don't have access to their phone numbers. I have emailed the vendor several times and never gotten a phone call from them.We are...

happy to process funds once tracking for all the orders is provided is provided.Orders in question are as follows...--------MAY 18, 2016ANY UPDATE ON THIS? ARE YOU GETTING OUR EMAILS?AND ONE MORE --> Order # [redacted]Just heard from our CS REPS... these orders haven't been received as well... since we haven't received tracking from you on any of these other orders we are emailing them all to make sure they got their blankets.[redacted] -- no tracking provided customer says they haven't received anything[redacted] -- no tracking provided customer says they haven't received anything[redacted]  [redacted] --- WE REFUNDED THIS ONE BECAUSE YOU WEREN'T RESPONDING TO US[redacted]  [redacted] --- DELIVERED[redacted]  [redacted] --- Shipped from Draper, delivered in Draper CUSTOMER LIVES IN TENNESSEE![redacted]  [redacted] --- Shipped from Draper, delivered in Draper CUSTOMER LIVES IN SOUTH CAROLINA![redacted]  [redacted] --- Shipped from Draper, delivered in Draper, CUSTOMER LIVES IN MISSISSIPPI![redacted]  [redacted] --- Shipped from Draper, delivered in Draper CUSTOMER LIVES IN NEW JERSEY![redacted]  [redacted] --- This tracking says delivered in Woodscross, CUSTOMER LIVES IN ALABAMA![redacted] --- GOT THE WRONG THROW REFUNDED AND SHE'S MAILING IT TO US SINCE YOU WOULDN'T RESPOND!Thanks! ToriOwner Sassy Steals