Satellite Distribution Company, Inc.

This is a 3rd party "delivery trucking company" The apparent manager of the Raleigh branch has absolutely no customer service ability what so ever. A Mrs/Ms [redacted] informed me on 11/9/15 that I had a delivery coming in that would be at their warehouse on 11/10. This particular package I have been waiting on for over 5 months so it is particularly frustrating at this point. Knowing the item would be in Raleigh on the 10th it made no sense to me why it couldn't just be delivered that day so I asked if I could come get it myself. Mrs./Ms. [redacted] told me that this would be fine. She told me the item would be there by 12 noon on 11/10. Knowing this I rearranged some things and kept my son home to help me with moving. About an hour before I was going to leave I sent a message saying I would be there shortly only to get a response back saying "oh I am sorry it is still in NJ" so basically you knew this already and nobody bothered to call me and tell me anything. Instead she let me sit here plans and all with nothing. Then she has the nerve to get snippy in email because I am not fuming at this point. I don't know how a company with this type of behavior stays in business but I do see why they have no Revdex.com rating.Product_Or_Service: MMRLEDesired SettlementI want my item delivered IMMEDIATELY Business Response His order came later than expected to our facility. We have since received his order and have scheduled delivery. Consumer Response Item was picked up. My complaint is satisfied. Lots of miscommunication caused a bit of turmoil however the transaction ended up working itself out. Thanks Satisfied Customer Final Consumer Response