Satellite Express

Revdex.com: I have reviewed the response made by the business, and find that this resolution is satisfactory to me Regards, [redacted]

To Whom this may concern:The customer contacted the Service Manager, [redacted] Anderson to explain her dissatisfaction with the service that was provided to her daughter [redacted] Anderson apologized to the customer for the inconveniences she was causedHe explained to the customer that the ASM, (Assistant Service Manager), who spoke to her daughter, should have explained that there was a possibility that the airbag assyneeds to be replaced, after the initial recall inspection(A high percentage of the vehicles involved in this exact recall do not need the airbag assy.) After the Service Manager learned of the customer's dissatisfaction, he first offered the customer a loaner vehicle that would suit her daughter's needs, as well as a full reimbursement for college parking, since her daughter's parking pass was affixed permanently to her Corolla [redacted] also contacted the dealerships Parts Manager, who located an airbag assy at a dealership miles awayThe Parts Manager drove to the dealership to pick up the airbag assyThe air bag was installed in the vehicle and the customer's vehicle was ready for pick up the next day.Please don't hesitate to contact us if you have any further questions.Sincerely, [redacted] Guest Relations Manager

Customer Relations Manager (CRM), [redacted] contacted the customer on May 13th and left a voice message to call her back.Customer [redacted] called back CRM on Thursday, May 14th.CRM apologized to the customer for the inconveniences he was caused and for the incorrect part being sent.CRM offered to send a parts shipping slip to customer, that is pre-paid for the return shipping chargesCRM alsooffered to send the correct part at dealer costCRM also explained she will have the incorrect part charge credited backto his credit card as well as the total freight charges he paid for both parts immediatelyThe total of the credit is $plus $Freight charge($56.59)Parts Associate was counseled on his customer service handling to avoid this in the future.Customer [redacted] was very pleased with the offer and agreed to ship back the part once he received the shipping slip.(He decided not to purchase the correct part at this time but thanked CRM for the reduced price offer.Please contact [redacted] if you have any further questions or concerns involving this customer complaint.Sincerely, [redacted]

To whom this may concern:Guest Relations Manager (GRM), [redacted] contacted the customer, [redacted] on 09/19/and left a voice message [redacted] called back GRM[redacted] explained to GRM that she came to dealership to look for vehicle that suited her needs(She wanted a vehicle with "all the bells and whistles", as she stated to GRM.) [redacted] approached two sales consultants, in which [redacted] (***), told her that he can assist her [redacted] told [redacted] that she wanted her payment to be around $per month and she had $7,to put towards the down payment as well as for tax and licence fees [redacted] showed her the Toyota Corolla'sThere were about different Corolla's he showed her and she picked the Corolla Le in Super White [redacted] showed her the features on the car, that it had a back up camera and blue toothOnce [redacted] decided on this particular Corolla, [redacted] took her inside so the Sales Manager could go over the numbers [redacted] ended up purchasing this vehicle and it was within her budget, around $paymentWhen it came time to deliver the vehicle, [redacted] began going over the features and functions [redacted] explained to GRM that she is pretty "tech zavey", so she could figure out most of the features when she had time [redacted] paired her cell phone to the car and she leftAbout month later, [redacted] needed to use her "navigation system", only to find out that this model (LE)did not come equipped with a navigation system [redacted] told GRM that she called in to the dealership and spoke to someone, (She does not know the name.) and he explained that the LE Corolla she purchased, did not come with navigation [redacted] completed a manufacturer survey, explaining the reason for her dissatisfaction [redacted] also emailed the dealership explaining that she felt the salesman did not know his product and told her that the car had a navigation system GRM apologized to customer and told her that she will discuss with both the sales consultant and sales manager and they would get back to her with a solution.GRM spoke to sales consultant, *** [redacted] told GRM that he does not remember the customer asking specifically for a vehicle with navigation system, but he did remember, her requesting blue tooth and back up camera( [redacted] explained to GRM that with the payment of $per month, he would have told her that she could not find a vehicle with a navigation system for that price.) He showed her the LE Corolla because it was in her budget.Regardless, Sales Manager, [redacted] was able to work with customer to find her a Corolla, XLE that had a navigation systemMr [redacted] discounted the vehicle and with the manufactures rebate, was able to get the payment to $The LE Corolla was unwound and the customer is suppose to come in tonight purchased the XLE CorollaThe customer seemed very pleased with the resolution Please don't hesitate to contact me if you have any questions

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait for the business to perform this action and, if it does, will consider this complaint resolved Regards, [redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved
Regards,
*** ***

To Whom this may concern:The customer contacted the Service Manager, [redacted] Anderson to explain her dissatisfaction with the service that was provided to her daughter. [redacted] Anderson apologized to the customer for the inconveniences she was caused. He explained to the customer that the ASM, (Assistant...

Service Manager), who spoke to her daughter, should have explained that there was a possibility that the airbag assy. needs to be replaced, after the initial recall inspection. (A high percentage of the vehicles involved in this exact recall do not need the airbag assy.) After the Service Manager learned of the customer's dissatisfaction, he first offered the customer a loaner vehicle  that would suit her daughter's needs, as well as a full reimbursement for college parking, since her daughter's parking pass was affixed permanently to her Corolla. [redacted] also contacted the dealerships Parts Manager, who located an airbag assy at a dealership 100 miles away. The Parts Manager drove to the dealership to pick up the airbag assy. The air bag was installed in the vehicle and the customer's vehicle was ready for pick up the next day.Please don't hesitate to contact us if you have any further questions.Sincerely,[redacted]Guest Relations Manager

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
[redacted]

Customer Relations Manager (CRM), [redacted] contacted the customer on May 13th and left a voice message to call her back.Customer [redacted] called back CRM on Thursday, May 14th.CRM apologized to the customer for the inconveniences he was caused and for the incorrect part being sent.CRM...

offered to send a parts shipping slip to customer, that is pre-paid for the return shipping charges. CRM alsooffered to send the correct part at dealer cost. CRM also explained she will have the incorrect part charge credited backto his credit card as well as the total freight charges he paid for both parts immediately. The total of the credit is $38.64 plus $17.95 Freight charge. ($56.59)Parts Associate was counseled on his customer service handling to avoid this in the future.Customer [redacted] was very pleased with the offer and agreed to ship back the part once he received the shipping slip.(He decided not to purchase the correct part at this time but thanked CRM for the reduced price offer.Please contact [redacted] if you have any further questions or concerns involving this customer complaint.Sincerely,[redacted]

To whom this may concern:Guest Relations Manager (GRM), [redacted] contacted the customer, [redacted] on 09/19/2017 and left a voice message. [redacted] called back GRM.[redacted] explained to GRM that she came to dealership to look for vehicle that suited her needs. (She wanted a vehicle with "all...

the bells and whistles", as she stated to GRM.) [redacted] approached two sales consultants, in which [redacted]), told her that he can assist her. [redacted] told [redacted] that she wanted her payment to be around $200 per month and she had $7,00 to put towards the down payment as well as  for tax and licence fees. [redacted] showed her the Toyota Corolla's. There were about 3 different Corolla's he showed her and she picked the 2017 Corolla Le in Super White. [redacted] showed her the features on the car, that it had a back up camera and blue tooth. Once [redacted] decided on this particular Corolla, [redacted] took her inside so the Sales Manager could go over the numbers. [redacted] ended up purchasing this vehicle and it was within her budget, around $217 payment. When it came time to deliver the vehicle, [redacted] began going over the features and functions. [redacted] explained to GRM that she is pretty "tech zavey", so she could figure out most of the features when she had time. [redacted] paired her cell phone to the car and she left. About 1 month later, [redacted] needed to use her "navigation system", only to find out that this model (LE)did not come equipped with a navigation system. [redacted] told GRM that she called in to the dealership and spoke to someone, (She does not know the name.) and he explained that the LE Corolla she purchased, did not come with navigation. [redacted] completed a manufacturer survey, explaining the reason for her dissatisfaction. [redacted] also emailed the dealership explaining that she felt the salesman did not know his product and told her that the car had a navigation system  GRM apologized to customer and told her that she will discuss with both the sales consultant and sales manager and they would get back to her with a solution.GRM spoke to sales consultant, [redacted] told GRM that he does not remember the customer asking specifically for a vehicle with navigation system, but he did remember,  her requesting blue tooth and back up camera. ([redacted] explained to GRM that with the payment of $200 per month, he would have told her that she could not find a vehicle with a navigation system for that price.) He showed her the LE Corolla because it was in her budget.Regardless, Sales Manager, [redacted] was able to work with customer to find her a 2017 Corolla, XLE that had a navigation system. Mr. [redacted] discounted the vehicle and with the manufactures rebate, was able to get the payment to $265. The 2017 LE Corolla was unwound and the customer is suppose to come in tonight purchased the 2017 XLE Corolla. The customer seemed very pleased with the resolution.  Please  don't hesitate to contact me if you have any questions.

To whom this may concern:After investigating the customer's concerns, and pulling the deal paper work, the customer signed the credit application that acknowledges the customer's credit will be ran. Customer Relations Manager (CRM), [redacted] contacted the customer on 11/28, 11/29 and 12/05 and...

left voice messages for customer to call back. CRM received voice message on 12/05 5:39 p.m. from customer. Customer explained she will email CRM copy of her credit report for dealership to review. CRM to give credit report to dealership's Compliance Manager to determine if credit was ran inappropriately. If customer's credit was determined to be ran in an inappropriate manner, dealer will work with credit bureau/specific banks to see if the hard pulls can be removed from customer's credit report.CRM is currently waiting to receive copy of credit report from customer. Once received, CRM will review the customer's credit report with the dealership's Compliance Manager. This will be discussed with the customer and if determined it was ran inappropriately for the customer's circumstances, dealership will follow through on working to remove hard pulls from credit report.

Thank you for the opportunity to respond to the students issues.  INTRODUCTION[redacted] ([redacted]) has been a student at two of our campuses.  She started at our Longmont Campus.  She was an active student in both 2010 and 2011.  [redacted] was a great student and we all enjoyed...

having her as a part of the IBMC family.  [redacted] did not finish her program.  After moving to the Colorado Springs area, [redacted] joined our Colorado Springs Campus in late 2015 with the goal of completing her education that she had started in Longmont.  We were thrilled to have her back.  This campus was a newly acquired campus (formerly [redacted]).  [redacted] found that the new campus did not necessarily have the same environment as the Longmont Campus and has voiced this several times.  I have appreciated both her thoughts and her willingness to voice her concerns.  This campus is a work in progress.  We have only owned the college since May of 2015.  Things are beginning to move to a normal course of IBMC College business with every passing month.    Although I appreciate [redacted]’s viewpoint, I take acceptation with the idea the Colorado Springs Campus is corrupt.  The Financial Aid Department communicated a schedule of living expense disbursements based on the current schedule of classes.  Any movement (adding classes, taking classes out or failing classes) will change the estimate.  In good faith [redacted] received her living expense check ([redacted] grant money) based on a schedule of classes.  When that schedule changed, it changed the amount of money that the institution could receive—therefore disrupting the estimates accuracy.  After a very careful and thoughtful review of her entire financial aid distributions—the team did not do anything wrong in the way it disbursed funding.  However, I believe that the communication from our team to [redacted] is where the breakdown happened.  It appears to me that the team did not communicate these changes correctly or in a fashion in which [redacted] could respond or understand.  We understand how this has impacted [redacted] and her ability to take care of her obligations.  For this, we are incredibly sorry and apologize.  THOUGHTS ON HOW WE MOVE FORWARD We would propose that we work together to build a schedule of classes left in her program, estimate the remaining money that is available for disbursement and dates that [redacted] can count on this money coming in.  We would also disclose on the sheet that [redacted] would sign that any disruption to this plan (changing of the schedule) will make this plan null and void.  This should allow [redacted] to have a concrete plan on how the remainder of her living expense money ([redacted] grant) will be disbursed. In the future if [redacted] or institution have any change of plan with the schedule of classes, we will ensure that clear communication takes place and a new funding game plans is created.  This should allow us to avoid any confusion.   Currently with the schedule that is created [redacted] would receive:$26- on April 27, 2016—$734- on May 2, 2016$734- on June 6, 2016This is all the remaining [redacted] Grant eligibility.  CONCLUSION:We sincerely apologize to [redacted] for not communicating clearly the ramifications of her funding based on schedule changes.  We will work hard to ensure that this breakdown does not happen in the future.  However, the institution did not hold funding from her that was due her.  Our integrity in processing the financial aid was on point.  Steve S[redacted]CEO of IBMC College

Revdex.com:
I have reviewed the response made by the business, and find that this resolution is satisfactory to me.
Regards,
[redacted]