Satisfaction Lawn and Landscape, LLC

I will address each point in Ms [redacted] ’s response in the order that they were made.? 1.? ? ? ? ? Trespass:? Ms [redacted] claims that I made a criminal trespass on her property without her permission.? FACT:? I did return to the property.? In her original complaint, she claimed that I had somehow damaged her concrete sidewalks with my plastic string trimmer.? I walked the length of her sidewalk along the front of her house and down the side on the street.? The sidewalk on the front, I believe is a public walkway, and the street along the side is certainly a public thoroughfare.? The pictures of the Peony bushes that I collected were taken from outside her fence in the neighboring church parking lot.? I don’t believe the church has any issue with my activity so the claim of trespass is both grasping and meritless.? 2.? ? ? ? ? Destroyed Peony bushes.? Ms [redacted] complaint was made so late in the season that I wasn’t able to look at her bushes in bloom.? Hydrangea and Peony bushes are similar iun size and shape.? They both produce large flowers and are quite pretty.? I will agree that I miss-identified Ms [redacted] ’s bushes, but as stated previously, it will make little difference.? Peony (like Hydrangea) are a perennial bush that dies off completely each season and re-grows from scratch in the spring.? As I previously stated, I apologized for cutting back some of her bushes and if I did indeed cut one completely, I am sorry for that as well.? Either way, it will have no impact on the bush.? The Peony is a perennial flowering plant, and it is best dead-headed at the end of each season.? The Peony, like Hydrangea, will be unaffected by cutting them back 3.? ? ? ? ? Ms [redacted] ’s FACT seems to ramble, I believe that I addressed it in my initial response.? The imagined damages to the Peony’s were not caused by the use of a commercial mower.? The pathway to the back of her property was wide enough to accommodate my mower even before I cleared the debris that Ms [redacted] had along the side of her house.? As stated previously, I operate a commercial mowing service and as such use large commercial mowing equipment.? Ms [redacted] visited her property on a regular basis and was aware of that fact, and only after I started demanding payment did she discontinue my services.? She claims that my plastic string trimmer did grievious damage to her concrete sidewalks.? In reality, her curbs and sidewalks are extremely old and in poor repair.? It is impossible to entertain the idea that plastic on a string trimmer would do any significant damage to concrete sidewalks.? As stated previously, I took pictures of Ms [redacted] ’s walkway and they are as described.? 4.? ? ? ? ? I quoted Ms [redacted] $to do several things at her poroperty.? In addition to trimming all of her overgrown bushes (including the evergreens along the front and side), We were also going to haul away trash boards, debris, and broken glass that was strewn in various places on her lot.? Ms [redacted] claims that she spent minutes with some manual hedge sheers cutting back some overgrown Peony bushes.? Her recollection is faulty at best, and a fabrication at worst.? My quote of $was exceedingly fair to do the work I described, even the minimal pruning that Ms [redacted] performed took her or more hours using the manual hedge sheers.? In addition Ms [redacted] left all of the debris from her work in piles around her yard.? Initially, I thought she intended to return to clean it up b ut after a couple of weeks it became obvious that she was going to let the piles sit.? As a service to what I thought was a good customer, we picked up most of these debris piles and hauled them away without charge.? The rotting boards are still sitting in a pile next to her house.? 5.? ? ? ? ? Ms [redacted] states that I used the wrong mower for her property.? The choice of mower is mine to make.? I choose the mower that will make my business profitable.? Ms [redacted] actually has two properties that are adjacent to each other.? My price for mowing service is $but I charged Ms [redacted] $per property.? That price for mowing a property is well below the average in Columbus Ohio for commercial lawn care companies.? I gave her that price because of the close proximity of one property to the other.? The combined area of both properties is in excess of 12,sq ft, with over 8,sq ft of mowing area.? I stand behind the price I set for Ms [redacted] ’s property as customary and fair 6.? ? ? ? ? In her last statement, she stated that once she realized what was happening at her property, she discontinued service.? Ms [redacted] contacted me numerous times throughout the mowing season.? She mentioned the cutting back of some of the bushes which I addressed in my initial response.? She made mention of her sidewalks at one point.? I surveyed the walks and could see no damage that would have been caused by my equipment in the areas that we serviced.? She continued to have us service her property until the season was nearly over and I had started to become more insistent on receiving payment.? Her termination of my service was coincident with my demands for payment.? At this point, there is little else for me to do to placate a problematic customer.? The damage to her bushes is without significant consequence to the bushes.? In the areas that I was able to service, there was no damage caused by my equipment to her sidewalks.? It is my contention that Ms [redacted] never intended to pay for her services and that she has taken advantage of my desire to provide service.? My conduct is consistent with how I operate my business, and unfortunately, her actions have been inconsistent withhow she describes our provider/customer relationship

I will address each point in Ms [redacted] ’s response in the order that they were made Trespass: Ms [redacted] claims that I made a criminal trespass on her property without her permission FACT: I did return to the property In her original complaint, she claimed that I had somehow damaged her concrete sidewalks with my plastic string trimmer I walked the length of her sidewalk along the front of her house and down the side on the street The sidewalk on the front, I believe is a public walkway, and the street along the side is certainly a public thoroughfare The pictures of the Peony bushes that I collected were taken from outside her fence in the neighboring church parking lot I don’t believe the church has any issue with my activity so the claim of trespass is both grasping and meritless Destroyed Peony bushes Ms [redacted] complaint was made so late in the season that I wasn’t able to look at her bushes in bloom Hydrangea and Peony bushes are similar iun size and shape They both produce large flowers and are quite pretty I will agree that I miss-identified Ms [redacted] ’s bushes, but as stated previously, it will make little difference Peony (like Hydrangea) are a perennial bush that dies off completely each season and re-grows from scratch in the spring As I previously stated, I apologized for cutting back some of her bushes and if I did indeed cut one completely, I am sorry for that as well Either way, it will have no impact on the bush The Peony is a perennial flowering plant, and it is best dead-headed at the end of each season The Peony, like Hydrangea, will be unaffected by cutting them back Ms [redacted] ’s FACT seems to ramble, I believe that I addressed it in my initial response The imagined damages to the Peony’s were not caused by the use of a commercial mower The pathway to the back of her property was wide enough to accommodate my mower even before I cleared the debris that Ms [redacted] had along the side of her house As stated previously, I operate a commercial mowing service and as such use large commercial mowing equipment Ms [redacted] visited her property on a regular basis and was aware of that fact, and only after I started demanding payment did she discontinue my services She claims that my plastic string trimmer did grievious damage to her concrete sidewalks In reality, her curbs and sidewalks are extremely old and in poor repair It is impossible to entertain the idea that plastic on a string trimmer would do any significant damage to concrete sidewalks As stated previously, I took pictures of Ms [redacted] ’s walkway and they are as described I quoted Ms [redacted] $to do several things at her poroperty In addition to trimming all of her overgrown bushes (including the evergreens along the front and side), We were also going to haul away trash boards, debris, and broken glass that was strewn in various places on her lot Ms [redacted] claims that she spent minutes with some manual hedge sheers cutting back some overgrown Peony bushes Her recollection is faulty at best, and a fabrication at worst My quote of $was exceedingly fair to do the work I described, even the minimal pruning that Ms [redacted] performed took her or more hours using the manual hedge sheers In addition Ms [redacted] left all of the debris from her work in piles around her yard Initially, I thought she intended to return to clean it up b ut after a couple of weeks it became obvious that she was going to let the piles sit As a service to what I thought was a good customer, we picked up most of these debris piles and hauled them away without charge The rotting boards are still sitting in a pile next to her house Ms [redacted] states that I used the wrong mower for her property The choice of mower is mine to make I choose the mower that will make my business profitable Ms [redacted] actually has two properties that are adjacent to each other My price for mowing service is $but I charged Ms [redacted] $per property That price for mowing a property is well below the average in Columbus Ohio for commercial lawn care companies I gave her that price because of the close proximity of one property to the other The combined area of both properties is in excess of 12,sq ft, with over 8,sq ft of mowing area I stand behind the price I set for Ms [redacted] ’s property as customary and fair In her last statement, she stated that once she realized what was happening at her property, she discontinued service Ms [redacted] contacted me numerous times throughout the mowing season She mentioned the cutting back of some of the bushes which I addressed in my initial response She made mention of her sidewalks at one point I surveyed the walks and could see no damage that would have been caused by my equipment in the areas that we serviced She continued to have us service her property until the season was nearly over and I had started to become more insistent on receiving payment Her termination of my service was coincident with my demands for payment At this point, there is little else for me to do to placate a problematic customer The damage to her bushes is without significant consequence to the bushes In the areas that I was able to service, there was no damage caused by my equipment to her sidewalks It is my contention that Ms [redacted] never intended to pay for her services and that she has taken advantage of my desire to provide service My conduct is consistent with how I operate my business, and unfortunately, her actions have been inconsistent withhow she describes our provider/customer relationship

First, Mr [redacted] shows he is not professionalHe stated in his response that he has gone back to myproperty after receiving this complaint which means he has trespassed on my propertyHe did not havemy permission or the right to go on my property at this timeHe trespassed on my property which is againstthe law.Mr [redacted] is avoiding the FACTS and my complaint does have merit:FACT He destroyed my Peony bushesThis is a flowering bush(He does not even know whattype of bushes they are.) One of the bushes is completely mowed downProfessionalism does notmean you mow down bushes when you are suppose to mow the grassA person who is doing work forsomeone cannot expect to be paid for something like thisThe fact is as I indicated before, he just didnot careAll at the same time he wants money.FACT He has admitted and he knows he mowed down the bushesIf he was concerned abouthe would have used a regular lawnmower instead of a riding mower or a commercial mower to accessthe back yardThis means to me that he was only interested in making money quickly andeasily, otherwise he would have used the right type of mower and would care about his workHewants to be paid for his negligence and I am to say, that is ok, here is the money for destroyingproperty.FACT No one wants their bushes cut down as he did in the middle of the summerBushes arethere to add to the beauty of the yard throughout timeI did not hire him to indiscriminately decide onhis own when to mow down my bushesHe was hired to cut grassHe is trying to coverup hisdeliberate damage by saying they grow backThat's because he did not care and does careless work.FACT He knows he severely damaged my sidewalkPeople who want to be entrepreneurs andown a business cannot deliberately destroy property and expect to be paidIt is obvious that whileedging the grass Mr [redacted] and/or his worker would have clearly seen the force of the weed whackerand the improper method in which it was being used that created the damage to the sidewalkHeshould have realized the situation and stoppedInstead, he or his worker continued on damaging thesidewalkHe said he is always polite, but someone in this position would try to be polite to cover uptheir bad mistakes and poor judgment.It is obvious Mr [redacted] does not care and prefers to again coverup poor work by saying the sidewalkis oldIs he saying old means it can be treated anyway with no concernThis is an excuseDamageswere all along the edges where he tried to trimThis sidewalk was in very good condition.FACT: I have paid $to Mr [redacted] If I had realized the extent of the damage, I am notsure I would have paid him $250.00.STATEMENT: Mr [redacted] ask to trim bushes that I let grow to cover a gate so people cannot get inmy yardHe stated a price of around $or more to do trimming and possibly somethingadditionalI said no, mainly because I cannot go to this property to check on work being done and tosee how it is completedAlso, this amount sounded unreal to me because I do a lot of my own yardworkI personally trimmed the bushes he ask to doThe trimming took me around minutes to domyselfThe $quote was excessiveI expressed this fact to him regarding the time and amountof his quote.STATEMENT: Mr [redacted] did cut my yard at my personal home (one time) and used ariding/commercial moverCertainly, he would use a larger or commercial mower because I haveapproximately an acre to mowI would have no way to know he would use oversized mowers at asmall yard such as the one on 21st StreetI had no idea what he had as far as his equipmentIt was upto him to indicate the equipment that he would use and to also indicate or ask me if large mowerswould be a problemHe didn'tCertainly a professional company has the right equipment for all yardsand would know what is the most appropriate ones to use.STATEMENT: As stated previously, I cannot see paying for work when my property has beendamagedI wonder how Mr [redacted] would feel if the circumstances were the other way aroundIdon't want to get out of paying billsI don't like paying for poor and damaging workOnce I realizedwhat was really happening at this address regarding lawn cutting, I told Mr [redacted] not to cut anylonger

Ms *** contacted me this past April to initially provide mowing service to her *** Ln property (her personal address). I provided that service one time, but she decided to have another possibly previous service provider mow that property. Even though she decided to go with
another provider on her personal property, she indicated that she would like to have me provide service to another two adjacent houses on ** *** ** in Columbus.
I typically charge a minimum of $per property but since they were adjacent and not excessively large, I quoted her a reduced price of $per service, which she accepted as satisfactory
On commencing service, I noticed that there were many areas that needed to be addressed on these properties. There was debris strewn along the back corner of the house partially blocking passage to the back property, and broken glass along the garage. There were several Hydrangea bushes on the property but they were not in flower beds. I made several suggestions for minimalistic low cost cleanups that would clear the trash and debris from the properties and create small beds around her Hydrangeas. She indicated that she wasn’t interested in any of those services. On my own at no cost, I did have one of my workers push the boards and debris closer to the house so I could more easily access the entire property
I operate a professional commercial mowing service. I use commercial mowing equipment as Ms *** was well aware of from her prior experience of us servicing her personal property. During the course of providing service, it was necessary to clear most of the area between the two houses using a string trimmer as Ms *** had unfinished repair work underway at both entrances to that corridor. Due to the lack of a formal flower bed around her Hydrangeas, it is unfortunate but some of the shoots were trimmed down on each bush. I estimate between and percent of each bush was trimmed, and on one, approximately % was cut
When I first asked Ms *** about her non payment status, she mentioned about the bushes. I apologized and indicated that we would be more careful, but would be unable to trim very close to the bushes in the future. She seemed to accept that at that time and no further comment or complaint was voiced
I would like to point out some information about Hydrangea. They are a perennial flowering bush that grows back from scratch each season. At the end of the current season, the flowers, stems, and leaves wither and die and are typically trimmed close to the ground in a fall cleanup. Although it is unfortunate that some of the flowers were destroyed along the way, it is difficult to assess that there was any damage done to these plants
Generally, I don’t attempt to keep up with the status of customers accounts on a month to month basis. Most all of my customers are satisfied with my service, and I try not to pressure too much if they neglect to pay in a particular month
In July, I noticed that Ms *** had not yet made any payments for the first two months. I contacted her in mid-July to make sure she was receiving her statements (through email). She indicated that she was. I asked if there was any problems. She mentioned about the cut flowers that I previously discussed, and said that she would send some money in when she got her check at the end of the month. I would have preferred that she brought her account current, but I always try to work with my customers on payment. She indicated that she would send in $just after August 1st, and another $each month till her account was current. I made a quick calculation and decided that at that rate her account would be current before the end of the year, so I agreed
August 1st came and went, and around the second week of August, I re-contacted her about payment. She indicated that she would send a check right away. I received that check on August 19th. I continued to provide service at that property, but unfortunately Ms *** failed to make any further payments
In September, when I contacted her, I was still polite as always, but a little more specific about needing payment. At that time she started talking about damaged sidewalks. I made little comment about the sidewalks but planned to look at them later. The *** ** *** is plus years old, and the sidewalks appear to be original except along the North side of the property. Even though at the time, it appeared that Ms *** was merely cautioning us to be careful, I surveyed the length of the sidewalks along her grass and didn’t find any discernible damage. There were places where some to the dirt had been scuffed off the edge of the sidewalk, but they were intact and in as good of condition as you could normally expect from very old sidewalks. After receiving this complaint, I went to her property and took pictures of the debris that is still on the property, the Hydrangeas, and a close up video end to end of all of her sidewalks. I am comfortable with the service I provided, I am truly sorry (as I had indicated to her originally) about accidentally cutting some of her Hydrangeas, and I feel that her complaints are generally without merit and are just an opportunistic grasp for justification of her failure to make payment
Throughout my interactions with Ms ***, even though she was a problematic customer, that failed to make any consistent attempt at regular payments, I remained polite and professional. I was always cordial in my conversations with her. Even when it became necessary to address the payment situation more aggressively, I remained polite and businesslike in my conversations, and the subsequent letter of collections that I was forced to send her through Certified Mail.
It was only after receipt of that collection letter that she made the Revdex.com complaint and accused me of being unprofessional. It is unfortunate that I am forced to take a affluent customer to small claims court over non payment, but it is my opinion that Ms *** is being self-serving in making this Revdex.com complaint, in the hope of avoiding payment. That opinion is consistent with her actions, her conduct, and the video evidence that I have collected

Ms *** contacted me this past April to initially provide mowing service to her *** Ln property (her personal address). I provided that service one time, but she decided to have another possibly previous service provider mow that property. Even though she decided to go with
another provider on her personal property, she indicated that she would like to have me provide service to another two adjacent houses on ** *** ** in Columbus.
I typically charge a minimum of $per property but since they were adjacent and not excessively large, I quoted her a reduced price of $per service, which she accepted as satisfactory
On commencing service, I noticed that there were many areas that needed to be addressed on these properties. There was debris strewn along the back corner of the house partially blocking passage to the back property, and broken glass along the garage. There were several Hydrangea bushes on the property but they were not in flower beds. I made several suggestions for minimalistic low cost cleanups that would clear the trash and debris from the properties and create small beds around her Hydrangeas. She indicated that she wasn’t interested in any of those services. On my own at no cost, I did have one of my workers push the boards and debris closer to the house so I could more easily access the entire property
I operate a professional commercial mowing service. I use commercial mowing equipment as Ms *** was well aware of from her prior experience of us servicing her personal property. During the course of providing service, it was necessary to clear most of the area between the two houses using a string trimmer as Ms *** had unfinished repair work underway at both entrances to that corridor. Due to the lack of a formal flower bed around her Hydrangeas, it is unfortunate but some of the shoots were trimmed down on each bush. I estimate between and percent of each bush was trimmed, and on one, approximately % was cut
When I first asked Ms *** about her non payment status, she mentioned about the bushes. I apologized and indicated that we would be more careful, but would be unable to trim very close to the bushes in the future. She seemed to accept that at that time and no further comment or complaint was voiced
I would like to point out some information about Hydrangea. They are a perennial flowering bush that grows back from scratch each season. At the end of the current season, the flowers, stems, and leaves wither and die and are typically trimmed close to the ground in a fall cleanup. Although it is unfortunate that some of the flowers were destroyed along the way, it is difficult to assess that there was any damage done to these plants
Generally, I don’t attempt to keep up with the status of customers accounts on a month to month basis. Most all of my customers are satisfied with my service, and I try not to pressure too much if they neglect to pay in a particular month
In July, I noticed that Ms *** had not yet made any payments for the first two months. I contacted her in mid-July to make sure she was receiving her statements (through email). She indicated that she was. I asked if there was any problems. She mentioned about the cut flowers that I previously discussed, and said that she would send some money in when she got her check at the end of the month. I would have preferred that she brought her account current, but I always try to work with my customers on payment. She indicated that she would send in $just after August 1st, and another $each month till her account was current. I made a quick calculation and decided that at that rate her account would be current before the end of the year, so I agreed
August 1st came and went, and around the second week of August, I re-contacted her about payment. She indicated that she would send a check right away. I received that check on August 19th. I continued to provide service at that property, but unfortunately Ms *** failed to make any further payments
In September, when I contacted her, I was still polite as always, but a little more specific about needing payment. At that time she started talking about damaged sidewalks. I made little comment about the sidewalks but planned to look at them later. The *** ** *** is plus years old, and the sidewalks appear to be original except along the North side of the property. Even though at the time, it appeared that Ms *** was merely cautioning us to be careful, I surveyed the length of the sidewalks along her grass and didn’t find any discernible damage. There were places where some to the dirt had been scuffed off the edge of the sidewalk, but they were intact and in as good of condition as you could normally expect from very old sidewalks. After receiving this complaint, I went to her property and took pictures of the debris that is still on the property, the Hydrangeas, and a close up video end to end of all of her sidewalks. I am comfortable with the service I provided, I am truly sorry (as I had indicated to her originally) about accidentally cutting some of her Hydrangeas, and I feel that her complaints are generally without merit and are just an opportunistic grasp for justification of her failure to make payment
Throughout my interactions with Ms ***, even though she was a problematic customer, that failed to make any consistent attempt at regular payments, I remained polite and professional. I was always cordial in my conversations with her. Even when it became necessary to address the payment situation more aggressively, I remained polite and businesslike in my conversations, and the subsequent letter of collections that I was forced to send her through Certified Mail.
It was only after receipt of that collection letter that she made the Revdex.com complaint and accused me of being unprofessional. It is unfortunate that I am forced to take a affluent customer to small claims court over non payment, but it is my opinion that Ms *** is being self-serving in making this Revdex.com complaint, in the hope of avoiding payment. That opinion is consistent with her actions, her conduct, and the video evidence that I have collected.

First, Mr*** shows he is not professionalHe stated in his response that he has gone back to myproperty after receiving this complaint which means he has trespassed on my propertyHe did not havemy permission or the right to go on my property at this timeHe trespassed on my property which is againstthe law.Mr*** is avoiding the FACTS and my complaint does have merit:FACT He destroyed my Peony bushesThis is a flowering bush(He does not even know whattype of bushes they are.) One of the bushes is completely mowed downProfessionalism does notmean you mow down bushes when you are suppose to mow the grassA person who is doing work forsomeone cannot expect to be paid for something like thisThe fact is as I indicated before, he just didnot careAll at the same time he wants money.FACT 2. He has admitted and he knows he mowed down the bushesIf he was concerned abouthe would have used a regular lawnmower instead of a riding mower or a commercial mower to accessthe back yardThis means to me that he was only interested in making money quickly andeasily, otherwise he would have used the right type of mower and would care about his workHewants to be paid for his negligence and I am to say, that is ok, here is the money for destroyingproperty.FACT No one wants their bushes cut down as he did in the middle of the summerBushes arethere to add to the beauty of the yard throughout timeI did not hire him to indiscriminately decide onhis own when to mow down my bushesHe was hired to cut grassHe is trying to coverup hisdeliberate damage by saying they grow backThat's because he did not care and does careless work.FACT He knows he severely damaged my sidewalkPeople who want to be entrepreneurs andown a business cannot deliberately destroy property and expect to be paidIt is obvious that whileedging the grass Mr*** and/or his worker would have clearly seen the force of the weed whackerand the improper method in which it was being used that created the damage to the sidewalkHeshould have realized the situation and stoppedInstead, he or his worker continued on damaging thesidewalkHe said he is always polite, but someone in this position would try to be polite to cover uptheir bad mistakes and poor judgment.It is obvious Mr*** does not care and prefers to again coverup poor work by saying the sidewalkis oldIs he saying old means it can be treated anyway with no concernThis is an excuseDamageswere all along the edges where he tried to trimThis sidewalk was in very good condition.FACT: I have paid $to Mr***If I had realized the extent of the damage, I am notsure I would have paid him $250.00.STATEMENT: Mr*** ask to trim bushes that I let grow to cover a gate so people cannot get inmy yardHe stated a price of around $or more to do trimming and possibly somethingadditionalI said no, mainly because I cannot go to this property to check on work being done and tosee how it is completedAlso, this amount sounded unreal to me because I do a lot of my own yardworkI personally trimmed the bushes he ask to doThe trimming took me around minutes to domyselfThe $quote was excessiveI expressed this fact to him regarding the time and amountof his quote.STATEMENT: Mr*** did cut my yard at my personal home (one time) and used ariding/commercial moverCertainly, he would use a larger or commercial mower because I haveapproximately an acre to mowI would have no way to know he would use oversized mowers at asmall yard such as the one on 21st StreetI had no idea what he had as far as his equipmentIt was upto him to indicate the equipment that he would use and to also indicate or ask me if large mowerswould be a problemHe didn'tCertainly a professional company has the right equipment for all yardsand would know what is the most appropriate ones to use.STATEMENT: As stated previously, I cannot see paying for work when my property has beendamagedI wonder how Mr*** would feel if the circumstances were the other way aroundIdon't want to get out of paying billsI don't like paying for poor and damaging workOnce I realizedwhat was really happening at this address regarding lawn cutting, I told Mr*** not to cut anylonger

I will address each point in Ms ***’s response in the order that they were made.
1. Trespass: Ms *** claims that I made a criminal trespass on her property without her permission. FACT: I did return to the property. In her original complaint, she claimed that I had somehow damaged her concrete sidewalks with my plastic string trimmer. I walked the length of her sidewalk along the front of her house and down the side on the street. The sidewalk on the front, I believe is a public walkway, and the street along the side is certainly a public thoroughfare. The pictures of the Peony bushes that I collected were taken from outside her fence in the neighboring church parking lot. I don’t believe the church has any issue with my activity so the claim of trespass is both grasping and meritless.
2. Destroyed Peony bushes. Ms *** complaint was made so late in the season that I wasn’t able to look at her bushes in bloom. Hydrangea and Peony bushes are similar iun size and shape. They both produce large flowers and are quite pretty. I will agree that I miss-identified Ms ***’s bushes, but as stated previously, it will make little difference. Peony (like Hydrangea) are a perennial bush that dies off completely each season and re-grows from scratch in the spring. As I previously stated, I apologized for cutting back some of her bushes and if I did indeed cut one completely, I am sorry for that as well. Either way, it will have no impact on the bush. The Peony is a perennial flowering plant, and it is best dead-headed at the end of each season. The Peony, like Hydrangea, will be unaffected by cutting them back
3. Ms ***’s FACT seems to ramble, I believe that I addressed it in my initial response. The imagined damages to the Peony’s were not caused by the use of a commercial mower. The pathway to the back of her property was wide enough to accommodate my mower even before I cleared the debris that Ms *** had along the side of her house. As stated previously, I operate a commercial mowing service and as such use large commercial mowing equipment. Ms *** visited her property on a regular basis and was aware of that fact, and only after I started demanding payment did she discontinue my services. She claims that my plastic string trimmer did grievious damage to her concrete sidewalks. In reality, her curbs and sidewalks are extremely old and in poor repair. It is impossible to entertain the idea that plastic on a string trimmer would do any significant damage to concrete sidewalks. As stated previously, I took pictures of Ms ***’s walkway and they are as described.
4. I quoted Ms *** $to do several things at her poroperty. In addition to trimming all of her overgrown bushes (including the evergreens along the front and side), We were also going to haul away trash boards, debris, and broken glass that was strewn in various places on her lot. Ms *** claims that she spent minutes with some manual hedge sheers cutting back some overgrown Peony bushes. Her recollection is faulty at best, and a fabrication at worst. My quote of $was exceedingly fair to do the work I described, even the minimal pruning that Ms *** performed took her or more hours using the manual hedge sheers. In addition Ms *** left all of the debris from her work in piles around her yard. Initially, I thought she intended to return to clean it up b ut after a couple of weeks it became obvious that she was going to let the piles sit. As a service to what I thought was a good customer, we picked up most of these debris piles and hauled them away without charge. The rotting boards are still sitting in a pile next to her house.
5. Ms *** states that I used the wrong mower for her property. The choice of mower is mine to make. I choose the mower that will make my business profitable. Ms *** actually has two properties that are adjacent to each other. My price for mowing service is $but I charged Ms *** $per property. That price for mowing a property is well below the average in Columbus Ohio for commercial lawn care companies. I gave her that price because of the close proximity of one property to the other. The combined area of both properties is in excess of 12,sq ft, with over 8,sq ft of mowing area. I stand behind the price I set for Ms ***’s property as customary and fair
6. In her last statement, she stated that once she realized what was happening at her property, she discontinued service. Ms *** contacted me numerous times throughout the mowing season. She mentioned the cutting back of some of the bushes which I addressed in my initial response. She made mention of her sidewalks at one point. I surveyed the walks and could see no damage that would have been caused by my equipment in the areas that we serviced. She continued to have us service her property until the season was nearly over and I had started to become more insistent on receiving payment. Her termination of my service was coincident with my demands for payment. At this point, there is little else for me to do to placate a problematic customer. The damage to her bushes is without significant consequence to the bushes. In the areas that I was able to service, there was no damage caused by my equipment to her sidewalks. It is my contention that Ms *** never intended to pay for her services and that she has taken advantage of my desire to provide service. My conduct is consistent with how I operate my business, and unfortunately, her actions have been inconsistent withhow she describes our provider/customer relationship

I have had a few conversations about the problems that I have had servicing Mr [redacted] properties.This has been quite a hectic year for my business.? We had a few problems with vehicles at the beginning of the season which due to low start up funds have been unable to correct.? In addition,
we nearly doubled the total number of mowing customers from to around weekly and biweekly customers.In my messaging with Mr [redacted], I recognized the problems that we were having and tried to respond appropriately.? Unfortunately with the rapid rate of expansion over the April/May period, I had quite a few problems trying to maintain a quality schedule in a couple of my routes (including Mr [redacted]).It is our upmost desire to provide a quality service to our customers, and I have always been willing to correct problems with billing that are brought to my attention.? Other than the problems that Mr [redacted] has brought to my attention, he has not made any request for correction of any billing statements.? My statements caution my customers to review the statement for accuracy and if there are any problems to please contact me quickly.? I acknowledge Mr [redacted] complaint, and agree that we have unfortunately provided less than the expected level of service.? I have corrected his account to reflect the disputed amount and have resent him a new statement.? This is truly the way that I fix my problems with my service.? I accept the responsibility and although I have been happy for the expansion of my service, I recognize the problems that they have caused.? I ? have dedicated all of the company's resources to resolving equipment and manpower issues as quickly as possible.Sincerely,[redacted]Owner - Satisfaction Lawn and Lawnscape LLC

First, Mr. [redacted] shows he is not professional. He stated in his response that he has gone back to myproperty after receiving this complaint which means he has trespassed on my property. He did not havemy permission or the right to go on my property at this time. He trespassed on my property which is againstthe law.Mr. [redacted] is avoiding the FACTS and my complaint does have merit:FACT 1. He destroyed my Peony bushes. This is a flowering bush. (He does not even know whattype of bushes they are.) One of the bushes is completely mowed down. Professionalism does notmean you mow down bushes when you are suppose to mow the grass. A person who is doing work forsomeone cannot expect to be paid for something like this. The fact is as I indicated before, he just didnot care. All at the same time he wants money.FACT 2. He has admitted and he knows he mowed down the bushes. If he was concerned abouthe would have used a regular lawnmower instead of a riding mower or a commercial mower to accessthe back yard. This means to me that he was only interested in making money quickly andeasily, otherwise he would have used the right type of mower and would care about his work. Hewants to be paid for his negligence and I am to say, that is ok, here is the money for destroyingproperty.FACT 3. No one wants their bushes cut down as he did in the middle of the summer. Bushes arethere to add to the beauty of the yard throughout time. I did not hire him to indiscriminately decide onhis own when to mow down my bushes. He was hired to cut grass. He is trying to coverup hisdeliberate damage by saying they grow back. That's because he did not care and does careless work.FACT 4. He knows he severely damaged my sidewalk. People who want to be entrepreneurs andown a business cannot deliberately destroy property and expect to be paid. It is obvious that whileedging the grass Mr. [redacted] and/or his worker would have clearly seen the force of the weed whackerand the improper method in which it was being used that created the damage to the sidewalk. Heshould have realized the situation and stopped. Instead, he or his worker continued on damaging thesidewalk. He said he is always polite, but someone in this position would try to be polite to cover uptheir bad mistakes and poor judgment.It is obvious Mr. [redacted] does not care and prefers to again coverup poor work by saying the sidewalkis old. Is he saying old means it can be treated anyway with no concern. This is an excuse. Damageswere all along the edges where he tried to trim. This sidewalk was in very good condition.FACT: I have paid $250.00 to Mr. [redacted]. If I had realized the extent of the damage, I am notsure I would have paid him $250.00.STATEMENT: Mr. [redacted] ask to trim bushes that I let grow to cover a gate so people cannot get inmy yard. He stated a price of around $200.00 or more to do trimming and possibly somethingadditional. I said no, mainly because I cannot go to this property to check on work being done and tosee how it is completed. Also, this amount sounded unreal to me because I do a lot of my own yardwork. I personally trimmed the bushes he ask to do. The trimming took me around 20 minutes to domyself. The $200.00 quote was excessive. I expressed this fact to him regarding the time and amountof his quote.STATEMENT: Mr. [redacted] did cut my yard at my personal home (one time) and used ariding/commercial mover. Certainly, he would use a larger or commercial mower because I haveapproximately an acre to mow. I would have no way to know he would use oversized mowers at asmall yard such as the one on 21st Street. I had no idea what he had as far as his equipment. It was upto him to indicate the equipment that he would use and to also indicate or ask me if large mowerswould be a problem. He didn't. Certainly a professional company has the right equipment for all yardsand would know what is the most appropriate ones to use.STATEMENT: As stated previously, I cannot see paying for work when my property has beendamaged. I wonder how Mr. [redacted] would feel if the circumstances were the other way around. Idon't want to get out of paying bills. I don't like paying for poor and damaging work. Once I realizedwhat was really happening at this address regarding lawn cutting, I told Mr. [redacted] not to cut anylonger.

I will address each point in Ms [redacted]’s response in the order that they were made. 
1.      Trespass:  Ms [redacted] claims that I made a criminal trespass on her property without her permission.  FACT:  I did return to the property.  In her original complaint, she claimed that I had somehow damaged her concrete sidewalks with my plastic string trimmer.  I walked the length of her sidewalk along the front of her house and down the side on the street.  The sidewalk on the front, I believe is a public walkway, and the street along the side is certainly a public thoroughfare.  The pictures of the Peony bushes that I collected were taken from outside her fence in the neighboring church parking lot.  I don’t believe the church has any issue with my activity so the claim of trespass is both grasping and meritless. 
2.      Destroyed Peony bushes.  Ms [redacted] complaint was made so late in the season that I wasn’t able to look at her bushes in bloom.  Hydrangea and Peony bushes are similar iun size and shape.  They both produce large flowers and are quite pretty.  I will agree that I miss-identified Ms [redacted]’s bushes, but as stated previously, it will make little difference.  Peony (like Hydrangea) are a perennial bush that dies off completely each season and re-grows from scratch in the spring.  As I previously stated, I apologized for cutting back some of her bushes and if I did indeed cut one completely, I am sorry for that as well.  Either way, it will have no impact on the bush.  The Peony is a perennial flowering plant, and it is best dead-headed at the end of each season.  The Peony, like Hydrangea, will be unaffected by cutting them back.
3.      Ms [redacted]’s FACT 2 seems to ramble, I believe that I addressed it in my initial response.  The imagined damages to the Peony’s were not caused by the use of a commercial mower.  The pathway to the back of her property was wide enough to accommodate my mower even before I cleared the debris that Ms [redacted] had along the side of her house.  As stated previously, I operate a commercial mowing service and as such use large commercial mowing equipment.  Ms [redacted] visited her property on a regular basis and was aware of that fact, and only after I started demanding payment did she discontinue my services.  She claims that my plastic string trimmer did grievious damage to her concrete sidewalks.  In reality, her curbs and sidewalks are extremely old and in poor repair.  It is impossible to entertain the idea that plastic on a string trimmer would do any significant damage to concrete sidewalks.  As stated previously, I took pictures of Ms [redacted]’s walkway and they are as described. 
4.      I quoted Ms [redacted] $200 to do several things at her poroperty.  In addition to trimming all of her overgrown bushes (including the evergreens along the front and side), We were also going to haul away trash boards, debris, and broken glass that was strewn in various places on her lot.  Ms [redacted] claims that she spent 20 minutes with some manual hedge sheers cutting back some overgrown Peony bushes.  Her recollection is faulty at best, and a fabrication at worst.  My quote of $200 was exceedingly fair to do the work I described, even the minimal pruning that Ms [redacted] performed took her 2 or more hours using the manual hedge sheers.  In addition Ms [redacted] left all of the debris from her work in piles around her yard.  Initially, I thought she intended to return to clean it up b ut after a couple of weeks it became obvious that she was going to let the piles sit.  As a service to what I thought was a good customer, we picked up most of these debris piles and hauled them away without charge.  The rotting boards are still sitting in a pile next to her house. 
5.      Ms [redacted] states that I used the wrong mower for her property.  The choice of mower is mine to make.  I choose the mower that will make my business profitable.  Ms [redacted] actually has two properties that are adjacent to each other.  My normal price for mowing service is $25 but I charged Ms [redacted] $20 per property.  That price for mowing a property is well below the average in Columbus Ohio for commercial lawn care companies.  I gave her that price because of the close proximity of one property to the other.  The combined area of both properties is in excess of 12,000 sq ft, with over 8,000 sq ft of mowing area.  I stand behind the price I set for Ms [redacted]’s property as customary and fair.
6.      In her last statement, she stated that once she realized what was happening at her property, she discontinued service.  Ms [redacted] contacted me numerous times throughout the mowing season.  She mentioned the cutting back of some of the bushes which I addressed in my initial response.  She made mention of her sidewalks at one point.  I surveyed the walks and could see no damage that would have been caused by my equipment in the areas that we serviced.  She continued to have us service her property until the season was nearly over and I had started to become more insistent on receiving payment.  Her termination of my service was coincident with my demands for payment.  At this point, there is little else for me to do to placate a problematic customer.  The damage to her bushes is without significant consequence to the bushes.  In the areas that I was able to service, there was no damage caused by my equipment to her sidewalks.  It is my contention that Ms [redacted] never intended to pay for her services and that she has taken advantage of my desire to provide service.  My conduct is consistent with how I operate my business, and unfortunately, her actions have been inconsistent withhow she describes our provider/customer relationship.