Saturn of Anchorage

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I still disagree that I was treated fairly, but I am ready to put this matter to restI paid the $billI hope J & P Heating & Air Conditioning, Incwill tell people UP FRONT that the more time they are at your house, the higher the bill will beIf it was up to me, I would NOT use J & P again, but they are the company my uses, so I have no choice Regards, [redacted] ***

The work we performed was not a condo obligation, therefore, after discussing the matter with the condo management, we billed [redacted] ***.At first [redacted] disputed the amount of time we were on siteWe verified the time via GPSAfter verifying the time spent on site, she brought up the "shooting the breeze" objectionWe accommodated [redacted] ***'s objection to the original bill by giving her a discount There is a dollar cost of doing businessNot all customers appreciate the value of the work we do, and the advice we give, even after it solves the problem they are experiencing, a problem they cannot solve on their ownUnfortunately not all customers are satisfied, even after a substantial accommodation is madeWe wish we could have made [redacted] *** totally happy, but felt her demands were unreasonable

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I still disagree that I was treated fairly, but I am ready to put this matter to rest. I paid the $200 bill. I hope J & P Heating & Air Conditioning, Inc. will tell people UP FRONT that the more time they are at your house, the higher the bill will be. If it was up to me, I would NOT use J & P again, but they are the company my Co-op uses, so I have no choice.
Regards,
[redacted]

The work we performed was not a condo obligation, therefore, after discussing the matter with the condo management, we billed [redacted].At first [redacted] disputed the amount of time we were on site. We verified the time via GPS. After verifying the time spent on site, she brought up the...

"shooting the breeze" objection. We accommodated [redacted]'s objection to the original bill by giving her a discount.  There is a dollar cost of doing business. Not all customers appreciate the value of the work we do, and the advice we give, even after it solves the problem they are experiencing, a problem they cannot solve on their own. Unfortunately not all customers are satisfied, even after a substantial accommodation is made. We wish we could have made [redacted] totally happy, but felt her demands were unreasonable.

We gave [redacted] a reasonable discount on the bill, based on the work completed. The work is not the responsibility of the condo association.That should be the end of the matter.