Saturn of Cedar Rapids

[redacted] [redacted] Thank you for your email Per our conversation, we take any negative feedback very seriously and are concerned with any customer complaint Daley Moving & Storage replaced the custom glass on The Freilich's upright deskThe piece was delivered to Massachusetts and received by MrFreilich The claim file was closed and thought resolved Daley Moving & Storage was notified by you on 4/17/that MrsCecille Freilich was not happy with the repair and the claim was immediately reopenedI left a message for Mrs Freilich on 4/and spoke with her on 4/20/I scheduled a repair man to go to the Freilich home on 4/21/and the work was completed on siteI then spoke with MrsFreilich on the 21st and the work was completed to her satisfaction Thank you for the opportunity to resolve this matter as it is important for Daley Moving & Storage to continue a positive business relationship with our customers Regards, Christine

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*** ** *** *** *** *** This email is in response to complaint *** I understood that Mr*** *** approved the repair of the desk
and we were under the assumption that the repair was resolved. We are concerned with this complaint and would like to call the customer to attempt to resolve any and all issues. I will update you after my callRegards, ***
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[redacted]   [redacted]   Thank you for your email.  Per our conversation, we take any negative feedback very seriously and are concerned with any customer complaint.   Daley Moving & Storage replaced the custom glass on The Freilich's upright  desk. The piece was delivered to Massachusetts and received by Mr. Freilich.  The claim file was closed and thought resolved.    Daley Moving & Storage was notified by you on 4/17/17 that Mrs. Cecille Freilich  was not happy with the repair and the claim was immediately reopened. I left a message for Mrs Freilich on 4/19 and spoke with her on 4/20/17. I scheduled a repair man to go to the Freilich home on 4/21/17 and the work was completed on site. I then spoke with Mrs. Freilich on the 21st and the work was completed to her satisfaction.   Thank you for the opportunity to resolve this matter as it is important for Daley Moving & Storage to continue a positive business relationship with our customers.   Regards, Christine

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[redacted]   Good Morning [redacted]   I left a message for [redacted] 4/19 @ 3:59 pm and she returned our call this morning @9:25 am.  [redacted] and I have a plan for resolution.  I will schedule a repair person and keep you posted or progress and resolution.   Regards, [redacted] Daley Moving & Storage

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
[redacted]