Saturn of Loma Linda

This email in response to complaint ID *** Shascade Community Services, Incprovides an Organization Representative Payee services for individuals that receive Social Security benefits that have been deemed by the Social Security Administration to require a representative payee in order
to receive Social Security benefits. In response to the complaint filed by *** *** ***, the following has been found: For any credit card statements received on behalf of ***, all correspondence, as outlined in the agreement signed by ***, are to be addressed to Shascade Community Services, IncPersonal Finance ServicesThis is to insure that liabilities on behalf of the client are paid on timeThis goes for credit card statements as wellOn many occasions *** has hand delivered new credit card statements that have not been addressed to ShascadeThese statements were already delinquent when delivered to Shascade*** was advised to have all correspondence addressed to Shascade. As for child support taken out of ***’s monthly stipend, the Social Security Administration withholds child support payments before they are deposited to ShascadeShascade has no control over this whatsoever. As for the statement in the complaint, “and money that has been saved since Febnot being taken out of my $them being my payee.” Sheila has never requested to have an amount placed forth towards any type of savings. As for our former employee, Heidi, she had coincidently left the organization when this complaint took place. Should *** wish to have another payee or be her own payee, she has every right to this requestShe merely has to go to the local Social Security Administration office and express that she would like a different payee and they will be more than happy to accommodate her. The complaint states that *** is requesting restitution*** has received services from Shascade since June of A monthly charge has been charged to her account, an amount set by the Social Security AdministrationThere will be no reimbursement for charges given to ***Should *** wish to have her husband, Leonard, to be her payee, as statements before they merely have to visit their local Social Security office to for this request. Regards, *** *** ** ***Shascade Community Services, Inc