We apologize if we omitted providing [redacted] with a receipt for the return of his daughter's vehicle, one will be emailed to him today, however, unfortunately, the return of the vehicle does not terminate tax liability.We did provide [redacted] with the license plates for the vehicle and it is these that needed to be turned in to the Department of Motor Vehicles in order to terminate the registration of the vehicleUntil these plates are returned, the town of [redacted] will continue to assess taxes on itThis is how all towns handle property tax assessment for motor vehicles--by the registration.At this point, [redacted] would need to negotiate with both the tax assessor's office and Hyundai Motor Finance directly in order to resolve the outstanding tax billIf he takes the receipt to the tax assessor's office, they should be willing to amend his tax bill--although property tax bills are assessed as of ownership on October 1st of each year so he may need to pay some amount for the period from October through December of Once he has determined the correct amount with the town of [redacted] , he would then be able to provide proof to HMF to resolve their charges
Complaint: [redacted] I am rejecting this response because: I was told by your company that the reason my tire light was on was because of keys in my glove box that blocked signal to the tpms and that they cleared the light also the light comes on every time you start the car and move it while long periods of driving it will go out and then come back on! I did not ok the service I did not give the go ahead so why would you have a box that says check box if you want a call and price before any work is performed if you are not going to call me and tell me how much it was going to coast ? So no I will not accept anything less than a full refund Sincerely, [redacted] ***
From [redacted] [mailto:j [redacted] ] Sent: Friday, July 29, 2:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] im picking up the estimate up tonight after I get out of work and I will message it to you'
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Per Hyundai’s own admission in their most recent rebuttal, the vehicle in question was in fact returned to them At that time, and as I have previously stated, the license plates were not returned to my daughter, [redacted] As Hyundai has stated, license plates that are not returned to the lessee upon return of the vehicle are thereafter destroyed by their own DMV Department Thus, Hyundai’s own negligence in failing to return the plates to my daughter and then destroying the plates has created the incorrect personal property tax liability, which is the reason of this claim In order to resolve this matter, I would request that Hyundai contact the Connecticut Department of Motor Vehicles to advise that the license plates in question were inadvertently destroyed by their company and to furnish to the Town of [redacted] the necessary documents pertaining to the end of lease vehicle turn in After receipt of this documentation, The Town of [redacted] will correct the tax liability of Hyundai Motor Finance Only then, will I receive a corrected personal property tax bill from Hyundai Motor FinanceAgain, only Hyundai can rectify this situation as the paperwork required by the Connecticut Department of Motor Vehicles can only come from them due to their own negligence in destroying the license plates from the returned leased vehicle I will not continue volleying your problem back and forth [redacted] Tax Assessors office lists Hyundai as the ownerHyundai must correct the problemI will only pay, when correctly billed, the personal property tax incurred from October 1, to December 1, which is my obligationPlease be advised that I will also seek reimbursement from Hyundai if any additional time, i.e., lost work days, together with any attorneys’ fees (if required in the future), is needed to rectify Hyundai’s negligence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Sincerely, [redacted]
We can only reiterate our offer--we will be happy to recheck the [redacted] sensor--the fact that is goes on/off intermittently perhaps indicates that the sensor is faultyThis would explain why the light was cleared when the vehicle was in for service, only to have it light again the next dayUnfortunately, these are sensitive instruments for which there is no definitive test to see if there is an issue with the sensor beyond experience.We feel the offer of a 50% reduction of the cost for the tire rotation and balance is fair as this work was requested and performedThese services are not covered by the vehicle warranty.The secretary has already been spoken to and apologized for her behaviorWe do not allow our employees to use or to be subjected to profane or abusive language
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]
We apologize if we omitted providing [redacted] with a receipt for the return of his daughter's vehicle, one will be emailed to him today, however, unfortunately, the return of the vehicle does not terminate tax liability.We did provide [redacted] with the license plates for the vehicle and it is these that needed to be turned in to the Department of Motor Vehicles in order to terminate the registration of the vehicleUntil these plates are returned, the town of [redacted] will continue to assess taxes on itThis is how all towns handle property tax assessment for motor vehicles--by the registration.At this point, [redacted] would need to negotiate with both the tax assessor's office and Hyundai Motor Finance directly in order to resolve the outstanding tax billIf he takes the receipt to the tax assessor's office, they should be willing to amend his tax bill--although property tax bills are assessed as of ownership on October 1st of each year so he may need to pay some amount for the period from October through December of Once he has determined the correct amount with the town of [redacted] , he would then be able to provide proof to HMF to resolve their charges
Complaint: [redacted] I am rejecting this response because: I was told by your company that the reason my tire light was on was because of keys in my glove box that blocked signal to the tpms and that they cleared the light also the light comes on every time you start the car and move it while long periods of driving it will go out and then come back on! I did not ok the service I did not give the go ahead so why would you have a box that says check box if you want a call and price before any work is performed if you are not going to call me and tell me how much it was going to coast ? So no I will not accept anything less than a full refund Sincerely, [redacted] ***
From [redacted] [mailto:j [redacted] ] Sent: Friday, July 29, 2:PM To: Revdex.com Subject: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint # [redacted] im picking up the estimate up tonight after I get out of work and I will message it to you'
We have asked [redacted] to submit an estimate for the requested repairs which we will reimburse per her request
Complaint: [redacted] I am rejecting this response because: Sincerely, [redacted] Per Hyundai’s own admission in their most recent rebuttal, the vehicle in question was in fact returned to them At that time, and as I have previously stated, the license plates were not returned to my daughter, [redacted] As Hyundai has stated, license plates that are not returned to the lessee upon return of the vehicle are thereafter destroyed by their own DMV Department Thus, Hyundai’s own negligence in failing to return the plates to my daughter and then destroying the plates has created the incorrect personal property tax liability, which is the reason of this claim In order to resolve this matter, I would request that Hyundai contact the Connecticut Department of Motor Vehicles to advise that the license plates in question were inadvertently destroyed by their company and to furnish to the Town of [redacted] the necessary documents pertaining to the end of lease vehicle turn in After receipt of this documentation, The Town of [redacted] will correct the tax liability of Hyundai Motor Finance Only then, will I receive a corrected personal property tax bill from Hyundai Motor FinanceAgain, only Hyundai can rectify this situation as the paperwork required by the Connecticut Department of Motor Vehicles can only come from them due to their own negligence in destroying the license plates from the returned leased vehicle I will not continue volleying your problem back and forth [redacted] Tax Assessors office lists Hyundai as the ownerHyundai must correct the problemI will only pay, when correctly billed, the personal property tax incurred from October 1, to December 1, which is my obligationPlease be advised that I will also seek reimbursement from Hyundai if any additional time, i.e., lost work days, together with any attorneys’ fees (if required in the future), is needed to rectify Hyundai’s negligence
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] 1, and find that this resolution is satisfactory to me Sincerely, [redacted]
We can only reiterate our offer--we will be happy to recheck the [redacted] sensor--the fact that is goes on/off intermittently perhaps indicates that the sensor is faultyThis would explain why the light was cleared when the vehicle was in for service, only to have it light again the next dayUnfortunately, these are sensitive instruments for which there is no definitive test to see if there is an issue with the sensor beyond experience.We feel the offer of a 50% reduction of the cost for the tire rotation and balance is fair as this work was requested and performedThese services are not covered by the vehicle warranty.The secretary has already been spoken to and apologized for her behaviorWe do not allow our employees to use or to be subjected to profane or abusive language
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Sincerely, [redacted]