Saturn Rafts Reviews (%countItem)
Saturn Rafts Rating
Address: 1353 W Overlake Ct, Eagle, Idaho, United States, 83616-5700
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Hi,
I have ordered-11 ft. Saturn X-Wide Dinghy Tender Model SD330W Red -inflatable boat from Canyon Inflatables, LCC on 12/28/2018 for $999.00. The boat was received on 01/03/2019. Upon inspection I have found:
1. Two aluminum seats were about six inch shorter than supposed to be and can't be installed/used. Boat without seats can't be operated.
2. One of the Air Valve was defective.
3. Wrong model of Inflation Pump was sent.
I have sent e-mail to Steven (salesman) about problem, on 01/04/2019. Here is a copy of email.
“ Hi Steve,
I have receive boat yesterday 1/3/19. In general I like the boat and will keep it if you can resolve the following issues.
1. Aluminum Seats are shorter as needed see attached picture.
2. Manual Pump Pressure Gauge and valve adapter are defective. I could not connect it to either valve and must of hold adapter manually to inflate the boat.
3. Manual Pump's Pressure Gauge does not show proper pressure. After inflation floor to recommended 6 PS it is still very soft. I have used my own Gage which shows 3 psi while Pump's Gauge shows 6 psi. Pump must be replaced.
4. Left side tube's Valve can't be operated ON/OFF by hand like the rest of Valves. I have to use Players to turn it ON/OFF. I do not know how, but it should be fixed.
Like I sad I like the boar and will keep it if all above is fixed. Please let me know AS/AP what is your plan before 7 days return date.
Thanks for help
*** “
Saturnrafts's Manager/Owner, Mr. Cody J has promised to fix all defective parts and extend warranty and return policy until all issues are resolved. While waiting, I have received a proposition to use boat with soft inflatable floor without seats-impossible and very ungenerous.
I have requested to either exchange the boat for 6.9 Azzurro Mare AM290 which they also sell or prepay pickup up from my home (138Lb box) for full $999 refund. It's in original box as received.
On 01/29/209 Mr. Cody J offered prepaid return here his email:
Hi ***,
Let's just get this boat returned. Every 3 days there is a new request for compensation for your issues and clearly this isn't the right solution. I'll get you a prepaid label. Please provide a picture if you can of the boat packaged back up.
Thank you,
Cody J
Saturn Rafts
On 01/29/2019 I receive e-mail that I have to pay to return the boat back here is e-mail copy.
Hello ***,
I'm sorry to say I can't get Boatstogo to provide that boat without you covering the increase in product cost plus the shipping costs to you. At this point it appears you will need to return the boat back to us per our Return Policy (https://www.saturnrafts.com/return-policy.html) you are covered under that policy. If you desire to keep that boat (I know you do not but I just have to provide you all of your options) we will send the seats to you next week as originally agreed. If you do not desire to keep the boat, please return it to us at;
Why should I pay the return cost for boat which was received with defective parts. Please help to get my $999 back.
Thank you for help,
Sincerely
We worked with this customer to address Item #1 (incorrect aluminum bench seats) and Item #3 (inflation pump connection damage). Item #2 was not a defective valve and was resolved through clarification. The pump/hose issue (Item #3) was resolved by the customer without additional parts but we did agree to compensate him for his time. We informed the customer that the correct seats were not included with the boat and we were ordering them directly from our manufacturer for replacement as non were available in the US. Customer agreed with the approach to replace the seats with new seats along with compensation for this issue. After a few days the customer emailed back saying he though through the compensation again and felt it did not adequately reimburse him. He requested additional compensation and we agreed to do so. Several days later the customer emailed again saying he had discussed with his family and they decided the compensation was no longer sufficient and that he required a new higher priced boat be shipped or he would return the boat for a full refund. We tried to work with the customer regarding shipping the seats upon the previously agreed schedule (February) but he no longer wanted to consider keeping the boat. At that point, we agreed to waive the 7 day return policy and offered to extend it. We agreed to reimburse the customer the full purchase price which is also above and beyond our Return Policy. Customer stated he was unwilling to pay for return shipping and filed this dispute along with a dispute through his cc company.
Complaint: ***
I am rejecting this response because:
Sincerely,
***
I do not accept response made by business. Please review a document Revdex.com-020819 Response.docx
***ATTACHMENT REDACTED BY Revdex.com STAFF
We have coordinated with the customer and worked out an agreement for him to keep this boat.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID, and find that this resolution is satisfactory to me.
Sincerely,
***
I have accepted the offer made by the business in reference to complaint ID, and find that this resolution is satisfactory to me. Please close the caseSaturn Rafts will provide:
1. two aluminum seats of proper length.
2. Aluminum seat frame.
3. Spare Valve
4. Valve adapter.
Thanks
I have a new *** purchased on 8/22/17 from ***.com, order #***. Warranty is provided by Saturn Rafts aka Canyon Inflatables LLC
I sent an emails with pictures on 10/21/2017 and 10/31/2017 to Saturn Rafts about a warranty claim for the extremely poor workmanship found on my new 13' XL Outfitter Series KaBoat *** ID# *** and have received absolutely no response.
The warranty clearly states that each Saturn boat will be free from defects in material and workmanship. The workmanship on my particular boat is defective and unsafe since I cannot access two of the four air valves after the air floor is inflated and if I were in the middle of a lake and had to deflate the air floor in order to access the port tube air valves to add air - the boat would become unstable. The 2 air valves on the port side were installed too low on the port tube which makes it impossible to check the air pressure or add air without deflating the floor first. The air valves on the starboard tube are positioned correctly for easy access with the floor inflated - an inflatable boat with 1/2 of the air valves inaccessible is defective workmanship and potentially dangerous. In addition to the air valve issue with this boat the transom motor pads were also installed off center by 1/2 inch.
This warranty claim request was in processed prior to this complaint and is being resolved. An offer for product replacement has been provided to the customer. An offer of financial compensation to the customer has also been provided. This claim will be resolved in the next few days.
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID who will drop ship a replacement boat by February, 2018 or sooner per business email dated Dec. 7, 2017 signed by Cody J, (see email below) and find that this resolution is satisfactory to me.
I received notice of the Revdex.com complaint and I apologize sincerely for our delay in processing this. We had submitted the warranty replacement claim back in October with an initial decision from our manufacturer for additional information. It was our delay in responding back to them because I thought they had enough photos to make a determination (they wanted us to have you mail it back for inspection).I would like to quickly resolve this warranty claim for you and hope we can remove the Revdex.com claim (or close it). We have been given approval to replace the KaBoat tubes (you can keep the floor and accessories) but unfortunately I only had the Green color in stock. Would that be acceptable to you to replace the KaBoat in green? If not, I think I have a dealer with one in stock with Dark Grey that I could try to acquire. Otherwise, our manufacturer replaces our warranty products (only about 2 per year) during our production cycle which is now ongoing for 2018. Our first shipment will arrive around February.I can try to get the Grey tubes if you think that is the best solution.Another option is that we can compensate you for this defect if you feel the KaBoat is still useable. The compensation would be $300 and you could keep the KaBoat and all accessories. Please let us know your options for resolving this situation.Thank you