Satview Broadband Ltd.

Satview Broadband in [redacted]. changes all the channels without notice. The disconnect channels and move channels all around. When you call they say they a negotiating with that channel. How are cable bill will go up over 100percent. so they are looking for different channels. I am not getting what I was paying for. You never know from one day to the next what channels your go to have or where to hunt for you favorite. I really dont think this is legal to just change things without notice.Product_Or_Service: cable tv serviceDesired SettlementI would like a reasonable explanation as to why they are doing this and a notice before changing the channels.Business Response When we have contract negotiations with programmers and cannot come to an agreement, it is the programmers that disconnect the service as we refused to pay higher programming charges, which we would forced to pass on to our customers, who are already paying a lot.We are in the process of replacing the channels and they should be up in the next few weeks.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I think the customer should be notified of these changes. What the changes are going to be and when they are going to take place. Right now the customer is in the dark and only knows his channels are being switched around or gone altogether. If you let the customers know what is happening maybe they wont get so upset.Final Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Final Business Response We agree next time we will notify the customers when we are negotiating with programmers

My internet hasn't been working for weeks. I am constantly calling there service department they keep telling me just to rest my modem when it isn't working which I do every day. Today I called to complain that my internet was down. They lady told me she would take my number and have someone call me. After waiting 4 hours I called back and they told me they don't have anyone working on the weekends that help with those issues so they will call me on Monday. How can you run an Internet business that's only open on the weekends. Also I'd like to add on their Facebook page the reviews of this company are horrible! Will definetly be moving my service due to horrible customer service.Desired SettlementGet better customer service Business Response These are the notes from this account:5/9/16 cust sts she has had no internet for 4 days- did power cycle and still has orange light on modem-was online when we checked-bb5/10/16 called the cust and they said that they are going to another company, but have not changed yet. Said that they didn't need any help at this time-bbWe are looking into our call service to see why we didn't get notified of this call during the weekend.Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I called 4 times. Everytime I got off the phone I was disappointed. I am not the only one who is completely done with this company. They should go read there local Facebook page and all the horrible reviews on there. This company is worthless and there customer service is horrible. If your internet goes out on Friday you have to wait until Monday to talk to someone about it, and that's if they send a message to the tech on Monday. Yes I am switching to a different company because this one this horrible. They need to be shut down. You cannot charge people if you aren't providing them a service. Final Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)I am on the account along with my fiancé. I contacted your company twice using my name. If I'm not on the account then how did I get any information on the account? I stated my name everytime I called and they helped me, so there's another problem. Letting people not on the account access the account and the information. Also I have not contacted your company to be disconnected yet so I'm actually not. Also even if I did I still have the right to complain about your horrible company if I did cancel. Final Business Response We were contacted by the customer on record. Jamie is not a customer. The customer was disconnected.

for months, satview service has been spotty or non existent. after numerous calls they have yet to fix the problem.We have been a satview customer for many years. In that time, we have made many complaints to satview about their service. (connection goes out when the ground is wet, when it's hot out or just for the hell of it). Every time we call them, we get the same excuse "we will tell the technician" very seldom do we ever get a response out of the technician. Within the last couple of months, we have called them 10 times, telling them that early in the morning when its cold out, we have a connection, and when it gets above 80 (in Nevada, mind you, it gets to 80 by 9am in summer)it goes out and stays out until the wee hours of the morning (2-3am). This is absolute nonsense for the price we pay. When the internet is on, it runs really slow, like mid 90's loading times. When our internet was completely out for two weeks in june, we did get a discount, but getting any sort of compensation from satview is just like pulling teeth. It is very frustrating not having reliable internet, our nearest free internet 25 miles away. we live in the middle of nowhere. Paying for a service this unreliable is criminal. Desired SettlementI would like to have the fast reliable internet service we pay for, according to the contract. Half working, slow as snails service is not something we ever want to encounter again. Or we will switch providers. Business Response We have replaced equipment in the market to provide better service. I also upgraded the customer to a better package. I had a conversation with the customer and got his input on the problem. Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)

My husband & I had been customers of Satview since 2012. The product service was terrible. After countless phone calls to receive better service my husband cancelled our service on July 16, 2015. We are due money back from Satview and I was told it would take 6 weeks. I NEVER paid late but it takes them 6 weeks to refund my money. I have again been making phone calls asking for my refund. As of today, October 3rd we still have not received our refund. I am informed that this takes time and the owner needs to approve this or the owner needs to sign the check and he is gone right now. I do not know what other action to take. The amount that we are due is only $40.34...why can they not refund our money.Desired SettlementI would like my refund of $40.34.Business Response We set up the client's refund through online bill pay to be sent out Tuesday, September 29, 2015. The estimated delivery date was BY Monday, October 5, 2015. The client should have her refund of $40.34 any day now.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)Yes, I FINALLY received our refund in the mail today. I still do not understand why this took from July 16 to Oct 6 to receive $40.34. I was lied to repeatedly. I was told the owner needed to sign the check. The check came from an outside source & was electronically signed. This is horrible business practice. My time that I had to waste dealing with the lies to receive my refund was completely out of line.

The Satview Broadband company provides the only television cable service in the [redacted]. I have been a customer for more than 20 years. During the past three months the following has occurred:1.0 Three or more television channels were discontinued without notice. they are the [redacted], [redacted], the [redacted].)2.0 The channel which is the [redacted] network lost service and audio for 2-3 days.3.0 Satview was unavailable to re-establish loss of service. Telephone support stated that "They were trying to renegotiate transmission of lost channel service." It never came to fruition.4.0 Satview replaced some of the lost networks with Hallmark.5.0 In addition to discontinuing service without notice to customers, Satview failed to provide a discount to customers.The service provided by Satview continues to be sporadic and unwilling to respond to customer concerns.Product_Or_Service: Television Cable ServiceAccount_Number: [redacted]Desired Settlement1.0 Re-establish loss of service.2.0 Notify customers of change in service.3.0 Provide permanent reduction in price of monthly cable bill.4.0 Establish responsiveness to customer concerns. The local employees have no knowledge of the ineffectiveness of this company.5.0 Monitor quality of service on a continuous basis. This is the worst service provided by any cable company.Business Response their was a dispute with programmers and their contracts wanting more money. We will be adding 15 channels in the near future. Also [redacted] was give a $10.00 credit on 11/6/15. Consumer Response (The consumer indicated he/she DID NOT accept the response from the business.)During the past two days, Channel 7, [redacted] Network, has been displayed with "Loss of Signal." This periodic loss of service has not been compensated by Satview Broadband.I am requesting a discount in the monthly rate for lack of service. Final Business Response Loss of signal is caused not by us but by [redacted] they are working on resolving this issue

I have tried to cancel my cable, andwas told that they can't because I have a receiver that needs to be brought back I never had a receiver . dI had no idea what they ment and we're trying to charge me and when I looked at my bill they have been charging me for a receiver I never had for years. They keep sending me a bill.and when I spoke to some one they said that they were gunna give me a refund when I brought up the charge and apologizEd but I never recieved refund but kept getting a bill. I finally had to write a letter to office here in [redacted] and sent one to reno . Haven't recieved a bill or a refund. I find this very disappointing that a company can do this to consumers And it be allowed. I would like a refund if it is possible but if not that is ok. Just don't want company to think this kind of service is allowed.Desired Settlementjust infoBusiness Response [redacted]Document Attached[redacted] becamse a customer 1/20/2011. On 5/4/2011, she signed up for the digital box promo. We have no record of the equipment being returned. She disconnected 2/9/15. The statements she received after that reflected a credit or refund due of $67. I personally wrote to [redacted] and explained it was a credit and NOT a bill. When we discovered there was no record of her returning the equipment, we applied the equipment charge against her refund. This has left her without a refund. We are sorry for the misunderstanding that the statements/invoices received after 2/9/2015 were for credits on the account and not charges due. We have attached [redacted]'s account history to show where she did sign up for a digital receiver.Consumer Response (The consumer indicated he/she ACCEPTED the response from the business.)I understand that they state that I have not returned a cable box, if I indeed did have it I would have returned it and not questioned them about a said box and a fee that I was charged for. So I believe that as a company they should keep better track of what was returned so not to happen to people especially elderly. And need to explain to customers the statement instead of just charge and collect. Thank you for your response.Final Business Response We appreciate the consumer's concerns. We will work harder in the future to keep accurate records of our inventory. We will also work harder to be more available to answer any questions our customers may have regarding their statements and invoices.

I cancelled Satview Jan2,2015, I mailed Januarys payment and called them and was told I would be refunded 45. havenI have not receieved my refund of 45.00. 3 times I have called and it is in the mail. Paid by money order 5112694533 dated 12/29/14. I have the money order but no refund. I left Sateview because if the wind blows, tv is out, at 80% of the time sound was messed up. The office staff in Elko, and Reno, were very nice, BUT one of their technicians had a lot to be desired. All I ask for is my refund. Is it coming by turtle. I called Feb 20, comment it is in the mail. I switched to [redacted] network, and love it. Less money, no hassels I love it.Desired SettlementMY REFUND.-------------------Business Response It takes a minimum of 30 days to process refund requests. When I spoke with Ms. [redacted] on 2/26/15, I told her the check was finally ready and would be put on the mail that day. Unfortunately, the mailman came before I could get postage put on it. The check went out in the mail on Friday, 2/28/15. I gave Ms. [redacted] this information yesterday, 3/2/15, when she called in to ask where it was. She should receive it either today, 3/3/15, or tomorrow, 3/4/15-- depending on how quickly the mail can get across the state.