After a thorough diagnosis of the equipment it was found that the system was low on refrigerantA visual leak was found on a shrader core which holds refrigerant in the systemThe core was replaced without the removal of existing refrigerant or introducing air into the systemThe system was then recharged and put back into operation This was our first call for this problem with no past history of any leaksThis is standard procedure for a first time leakIf we had not found such a substantial visible leak we would have recommended the removal of all refrigerant and nitrogen tested the unit with the possibility of having to cut system in parts to find leakThis procedure is much more expensive and not necessarily needed in most casesWe always try to minimize the cost for our customersWhen we returned with the no A/C call we found the unit iced upThis indicates that there is still a leak but very smallUpon rechecking unit a very small leak was indicated with in the evaporator coilThis leak could not be repaired and will require the coil to be replacedWe indicated this to the customer and gave a price to replaceWe have offered the customer a discount on the repair and also have not charged him the 2nd call of $for the second leakWe guarantee our repair of leak found and repaired but as an industry standard we cannot guarantee any unforeseen leaks that can pop up at any given timeWe feel we have offered the customer a substantial discount and credit for work doneWe understand they are not happy and we have tried to remedy with no avail
Complaint: [redacted] I am rejecting this response because:I feel that Saucier did not do a complete and thorough review of my system the first time they came to my house If they had they would have seen the other iproblem I had and at that point I could have decided not to have anything done because I did not have the money I'm forwarding the letter that I sent them which details my feelings and sentiments Why would I have them do the work in the future with the way they treated me I would never go back to them This makes their offer of a discount is meaningless to me I will go to someone else who is reputable Please see my letter which I sent to them on September 8th They never acknowledged this at all They are totally unethical MrGary S [redacted] September 8, Mr Gary R [redacted] Dear Mr S [redacted] and MrR [redacted] : I’m writing this letter to you to express my total displeasure in the way you handled our service call and the subsequent requests and calls I made to you to make the situation “right” in my mind I feel that you disregarded everything I asked of you and left my family without air conditioning during the hottest part of this summer On August 18th your service technician came to our house and diagnosed that we needed a number of things repaired in our air conditioning unit The bill came to $ which I paid that day When I returned home from work the system was running but was not cooling the house I thought that since it had not been running for a while it would take some time for it to cool the house The next day when I returned home the house was uncomfortably warm Clearly the system was not working properlyI called you back and another technician was sent out and he found my evaporation coil frozen He said at the time that he would have someone get back to me about the situation That is when you, MrR [redacted] , informed me that it would take another $to fix the system This is where I feel your company did not do an adequate job of checking our system during the initial service call Your tech should have checked the whole system before having done the original work I would not have had the service done if I had known that $was needed to fix it I do not have that kind of money available to fix the unit now Therefore, in essence I paid you for work and it’s not working I made this clear to MrR [redacted] but, clearly you MrS [redacted] don’t get it You want to give me a discount on future work when I have no intention at this time or in the future to have it done by your company I told you I would pay your diagnostic fee but I would like you to simply return my cost of the work You have denied this request On top of all of the above, it took numerous phone calls to MrR [redacted] for him to get back to me only to be offered one lame offer after another in order to get me to agree to your terms I also find it amazing that you have made no attempt to call me to talk about this knowing full well how upsetting this is I will be filing a consumer protection complaint this week along with this letter I will also be contacting the Revdex.com and I will be providing a negative review of your company on Yelp I did not want to go to these lengths but I feel you have disregarded my concerns [redacted] ###-###-#### Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I feel that Saucier did not do a complete and thorough review of my system the first time they came to my house If they had they would have seen the other iproblem I had and at that point I could have decided not to have anything done because I did not have the money I'm forwarding the letter that I sent them which details my feelings and sentiments Why would I have them do the work in the future with the way they treated me I would never go back to them This makes their offer of a discount is meaningless to me I will go to someone else who is reputable Please see my letter which I sent to them on September 8th They never acknowledged this at all They are totally unethical MrGary S [redacted] September 8, Mr Gary R [redacted] Dear Mr S [redacted] and MrR [redacted] : I’m writing this letter to you to express my total displeasure in the way you handled our service call and the subsequent requests and calls I made to you to make the situation “right” in my mind I feel that you disregarded everything I asked of you and left my family without air conditioning during the hottest part of this summer On August 18th your service technician came to our house and diagnosed that we needed a number of things repaired in our air conditioning unit The bill came to $ which I paid that day When I returned home from work the system was running but was not cooling the house I thought that since it had not been running for a while it would take some time for it to cool the house The next day when I returned home the house was uncomfortably warm Clearly the system was not working properlyI called you back and another technician was sent out and he found my evaporation coil frozen He said at the time that he would have someone get back to me about the situation That is when you, MrR [redacted] , informed me that it would take another $to fix the system This is where I feel your company did not do an adequate job of checking our system during the initial service call Your tech should have checked the whole system before having done the original work I would not have had the service done if I had known that $was needed to fix it I do not have that kind of money available to fix the unit now Therefore, in essence I paid you for work and it’s not working I made this clear to MrR [redacted] but, clearly you MrS [redacted] don’t get it You want to give me a discount on future work when I have no intention at this time or in the future to have it done by your company I told you I would pay your diagnostic fee but I would like you to simply return my cost of the work You have denied this request On top of all of the above, it took numerous phone calls to MrR [redacted] for him to get back to me only to be offered one lame offer after another in order to get me to agree to your terms I also find it amazing that you have made no attempt to call me to talk about this knowing full well how upsetting this is I will be filing a consumer protection complaint this week along with this letter I will also be contacting the Revdex.com and I will be providing a negative review of your company on Yelp I did not want to go to these lengths but I feel you have disregarded my concerns [redacted] ###-###-#### Sincerely, [redacted]
After a thorough diagnosis of the equipment it was found that the system was low on refrigerantA visual leak was found on a shrader core which holds refrigerant in the systemThe core was replaced without the removal of existing refrigerant or introducing air into the systemThe system was then recharged and put back into operation This was our first call for this problem with no past history of any leaksThis is standard procedure for a first time leakIf we had not found such a substantial visible leak we would have recommended the removal of all refrigerant and nitrogen tested the unit with the possibility of having to cut system in parts to find leakThis procedure is much more expensive and not necessarily needed in most casesWe always try to minimize the cost for our customersWhen we returned with the no A/C call we found the unit iced upThis indicates that there is still a leak but very smallUpon rechecking unit a very small leak was indicated with in the evaporator coilThis leak could not be repaired and will require the coil to be replacedWe indicated this to the customer and gave a price to replaceWe have offered the customer a discount on the repair and also have not charged him the 2nd call of $for the second leakWe guarantee our repair of leak found and repaired but as an industry standard we cannot guarantee any unforeseen leaks that can pop up at any given timeWe feel we have offered the customer a substantial discount and credit for work doneWe understand they are not happy and we have tried to remedy with no avail
Complaint: [redacted] I am rejecting this response because:I feel that Saucier did not do a complete and thorough review of my system the first time they came to my house If they had they would have seen the other iproblem I had and at that point I could have decided not to have anything done because I did not have the money I'm forwarding the letter that I sent them which details my feelings and sentiments Why would I have them do the work in the future with the way they treated me I would never go back to them This makes their offer of a discount is meaningless to me I will go to someone else who is reputable Please see my letter which I sent to them on September 8th They never acknowledged this at all They are totally unethical MrGary S [redacted] September 8, Mr Gary R [redacted] Dear Mr S [redacted] and MrR [redacted] : I’m writing this letter to you to express my total displeasure in the way you handled our service call and the subsequent requests and calls I made to you to make the situation “right” in my mind I feel that you disregarded everything I asked of you and left my family without air conditioning during the hottest part of this summer On August 18th your service technician came to our house and diagnosed that we needed a number of things repaired in our air conditioning unit The bill came to $ which I paid that day When I returned home from work the system was running but was not cooling the house I thought that since it had not been running for a while it would take some time for it to cool the house The next day when I returned home the house was uncomfortably warm Clearly the system was not working properlyI called you back and another technician was sent out and he found my evaporation coil frozen He said at the time that he would have someone get back to me about the situation That is when you, MrR [redacted] , informed me that it would take another $to fix the system This is where I feel your company did not do an adequate job of checking our system during the initial service call Your tech should have checked the whole system before having done the original work I would not have had the service done if I had known that $was needed to fix it I do not have that kind of money available to fix the unit now Therefore, in essence I paid you for work and it’s not working I made this clear to MrR [redacted] but, clearly you MrS [redacted] don’t get it You want to give me a discount on future work when I have no intention at this time or in the future to have it done by your company I told you I would pay your diagnostic fee but I would like you to simply return my cost of the work You have denied this request On top of all of the above, it took numerous phone calls to MrR [redacted] for him to get back to me only to be offered one lame offer after another in order to get me to agree to your terms I also find it amazing that you have made no attempt to call me to talk about this knowing full well how upsetting this is I will be filing a consumer protection complaint this week along with this letter I will also be contacting the Revdex.com and I will be providing a negative review of your company on Yelp I did not want to go to these lengths but I feel you have disregarded my concerns [redacted] ###-###-#### Sincerely, [redacted]
Complaint: [redacted] I am rejecting this response because: I feel that Saucier did not do a complete and thorough review of my system the first time they came to my house If they had they would have seen the other iproblem I had and at that point I could have decided not to have anything done because I did not have the money I'm forwarding the letter that I sent them which details my feelings and sentiments Why would I have them do the work in the future with the way they treated me I would never go back to them This makes their offer of a discount is meaningless to me I will go to someone else who is reputable Please see my letter which I sent to them on September 8th They never acknowledged this at all They are totally unethical MrGary S [redacted] September 8, Mr Gary R [redacted] Dear Mr S [redacted] and MrR [redacted] : I’m writing this letter to you to express my total displeasure in the way you handled our service call and the subsequent requests and calls I made to you to make the situation “right” in my mind I feel that you disregarded everything I asked of you and left my family without air conditioning during the hottest part of this summer On August 18th your service technician came to our house and diagnosed that we needed a number of things repaired in our air conditioning unit The bill came to $ which I paid that day When I returned home from work the system was running but was not cooling the house I thought that since it had not been running for a while it would take some time for it to cool the house The next day when I returned home the house was uncomfortably warm Clearly the system was not working properlyI called you back and another technician was sent out and he found my evaporation coil frozen He said at the time that he would have someone get back to me about the situation That is when you, MrR [redacted] , informed me that it would take another $to fix the system This is where I feel your company did not do an adequate job of checking our system during the initial service call Your tech should have checked the whole system before having done the original work I would not have had the service done if I had known that $was needed to fix it I do not have that kind of money available to fix the unit now Therefore, in essence I paid you for work and it’s not working I made this clear to MrR [redacted] but, clearly you MrS [redacted] don’t get it You want to give me a discount on future work when I have no intention at this time or in the future to have it done by your company I told you I would pay your diagnostic fee but I would like you to simply return my cost of the work You have denied this request On top of all of the above, it took numerous phone calls to MrR [redacted] for him to get back to me only to be offered one lame offer after another in order to get me to agree to your terms I also find it amazing that you have made no attempt to call me to talk about this knowing full well how upsetting this is I will be filing a consumer protection complaint this week along with this letter I will also be contacting the Revdex.com and I will be providing a negative review of your company on Yelp I did not want to go to these lengths but I feel you have disregarded my concerns [redacted] ###-###-#### Sincerely, [redacted]