Saucier Plumbing & Heating

Saucier Plumbing was contacted by a representative in April. We had leaking tub and shower faucets. We requested an appointment and were told nothing could be done for two weeks. We agreed and asked if they would be providing all the parts required for the job. We were assured we would be able to buy from them anything needed. Nobody from Saucier showed for the appointment. We called back and were rebooked for one week later. After showing up, they asked a bunch of questions and said they expected to do a tub replacement. We told them we never mentioned that, and they said they needed to go to some store before they were able to do the job. They did not provide any other details and left after being in our home for 15 minutes. They returned about 30 minutes later and left after another 35 minutes. They installed a drain and one sink faucet. We never received a bill until the end of April. On that bill they charged us for two identical drains when they only installed one and billed us for an hour and a half when they were here in total less than one hour.

On May 2 we emailed the business outlining our concerns and they refunded the charge for the second drain that was never asked for or installed. However, they refused to adjust the time charge. We booked for one hour and they were here for less than that. They say we are lucky we aren't being billed for longer because they sent two people expecting a tub replacement. We never ever mentioned anything like that. We asked that they stop the faucets from leaking. No paperwork was ever exchanged and nothing was signed.

We are seniors and trusted their word and only desire a fair outcome.