Sauder Custom Fabrication, Inc.

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*** *** ***I reviewed the customer file, and found on the original buyers order there is no mention of the dealership making any lease paymentsThe salesperson (Ed B***) was on vacation, and after contacting him on his return, he stated that he had mentioned to the
customer that we would make the last payment, but apparently he forgot to note it on the buyers order so the office had no idea that it was owed to the customerI am sending our check to the customer # *** in the amount of $for the final month of payment on the leaseI do apologize for any confusion this has caused. Very truly Yours Bob S***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me and the matter has been resolved.I been trying to get radio antenna change since july and dealer kept giving me the run around and wanted to do the cheapest thing to fix it because the back window was very expensive even tho it shouldn't matter because it's cover under warranty after months of taking my car in over times for the same problem and they kept calling me to pick up my car saying it was good when it still had the problem, I got tired and just left the car there for and a half weeks I was trying not to but I had to out in this complain with the Revdex.com and like magic dealer started returning my calls and giving me updates and saying theyOrder back window and will contact me when it was inI feel that if I never file this complaint my car will still be with the same problem I recommend everyone to stay away from this service department I picked up my car today and got the cold shoulder from everyone manager pass by me times and didnt stop to explain to me what happen or sorry for the hassle or anything
Sincerely,
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Radio Antenna for this vehicle is part of rear glass assembly, we tried several other repairs but customer was still having difficulties with radio receptionGlass replacement on Chrysler/Dodge vehicles under warranty must be seen and approved by the manufacturerWe obtained this approval and
ordered the rear glass, which took a week to get . The glass arrived 11/** and we have installed it today 11/**. This should correct any reception issues, Vehicle is ready for pickup

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID# ***, and have determined that my complaint has NOT been resolved because:
[Your Answer Here]
While I did receive a package with a title and a certificate of sale, the letter releasing the lien on the title did not reference the VIN# so we were not able to register it It is not considered a clean title The transit tag issued over a month ago expires on Thursday 10/** We now require a new letter from the lender referencing the VIN# and releasing the lien OR we require the dealership to put the title in their name and then transfer it to us AND we now require a new transit tag prior to 10/** to continue to drive our vehicle
If we didn't receive all of these documents so late, we would not be in this predicament It should have been clear that we were handling this ourselves as we did not pay any tax on the vehicle as indicated on the bill of sale To this end, I am not sure why we were not given all of the paperwork when we left the lot with our car None of these documents were recorded, dated or stamped indicating that there was any paperwork that had to be filed or recorded on the part of the dealership
In order for the Revdex.com to appropriately process your response, you MUST answer the question above
Sincerely,
*** ***

I  apologize for the delay, for both obtaining  the title and  in the customer refund. The refund I was not aware any repairs were performed, the only thing I had forwarded to me was an estimate e-mailed to me from Norristown Chrysler Jeep, for $111.30 . It appears...

from this invoice that it was a diagnosis only.The title was mailed , at the time of delivery, apparently the person who does our Motor vehicle paperwork was un-aware that the customer wanted to register the car themselves. We had to get the paperwork back from the NYS DMV, in order to  give it back to the customer. We received the paperwork [redacted] on Friday, and sent to the customer same day, for arrival on Saturday . With the paperwork to register the car was our check for the requested  $216.30 . Again I apologize for the length of time, but we were waiting for the return from DMV of the paperwork Thank You  [redacted]

Unfortunately Teachers Federal Credit union , apparently did not complete the Satisfaction of Lien according to Pennsylvania requirements. We went to the credit union today, obtained a new Lien Release.We are overnighting the release  to the customer who should have for the [redacted] . I am not sure why the necessary paperwork to register the car was not given to the customer at the time of delivery , or why they did not ask for it. If the intent was to register the car themselves. I am sorry for the delay, and apologize for the inconvenience. Hopefully this issue is behind us, [redacted]

Contacted customer , Touch up paint had been ordered to repair the scratch but was on back order and still is. We provided alternate transportation and sent the customer's vehicle to the body shop to have the scratch repaired.  Vehicle was repaired , on 10/**/15 our work order #...

[redacted]. Also supplied the customer with a pair of slush mats , (the only other mat that was available) as good will filled fuel tank and washed car. Met with customer after repair, to review concerns ,  customer said she was satisfied  .

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me and the matter has been resolved.
Sincerely,
[redacted]