Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Contacted customer , Touch up paint had been ordered to repair the scratch but was on back order and still isWe provided alternate transportation and sent the customer's vehicle to the body shop to have the scratch repaired Vehicle was repaired , on our work order # [redacted] Also supplied the customer with a pair of slush mats , (the only other mat that was available) as good will filled fuel tank and washed carMet with customer after repair, to review concerns , customer said she was satisfied
I apologize for the delay, for both obtaining the title and in the customer refundThe refund I was not aware any repairs were performed, the only thing I had forwarded to me was an estimate e-mailed to me from Norristown Chrysler Jeep, for $It appears from this invoice that it was a diagnosis only.The title was mailed , at the time of delivery, apparently the person who does our Motor vehicle paperwork was un-aware that the customer wanted to register the car themselvesWe had to get the paperwork back from the NYS DMV, in order to give it back to the customerWe received the paperwork [redacted] ** on Friday, and sent to the customer same day, for arrival on Saturday With the paperwork to register the car was our check for the requested $Again I apologize for the length of time, but we were waiting for the return from DMV of the paperwork Thank You [redacted]
Unfortunately Teachers Federal Credit union , apparently did not complete the Satisfaction of Lien according to Pennsylvania requirementsWe went to the credit union today, obtained a new Lien Release.We are overnighting the release to the customer who should have for the [redacted] I am not sure why the necessary paperwork to register the car was not given to the customer at the time of delivery , or why they did not ask for itIf the intent was to register the car themselvesI am sorry for the delay, and apologize for the inconvenienceHopefully this issue is behind us, [redacted]
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me and the matter has been resolved Sincerely, [redacted]
Contacted customer , Touch up paint had been ordered to repair the scratch but was on back order and still isWe provided alternate transportation and sent the customer's vehicle to the body shop to have the scratch repaired Vehicle was repaired , on our work order # [redacted] Also supplied the customer with a pair of slush mats , (the only other mat that was available) as good will filled fuel tank and washed carMet with customer after repair, to review concerns , customer said she was satisfied
I apologize for the delay, for both obtaining the title and in the customer refundThe refund I was not aware any repairs were performed, the only thing I had forwarded to me was an estimate e-mailed to me from Norristown Chrysler Jeep, for $It appears from this invoice that it was a diagnosis only.The title was mailed , at the time of delivery, apparently the person who does our Motor vehicle paperwork was un-aware that the customer wanted to register the car themselvesWe had to get the paperwork back from the NYS DMV, in order to give it back to the customerWe received the paperwork [redacted] ** on Friday, and sent to the customer same day, for arrival on Saturday With the paperwork to register the car was our check for the requested $Again I apologize for the length of time, but we were waiting for the return from DMV of the paperwork Thank You [redacted]
Unfortunately Teachers Federal Credit union , apparently did not complete the Satisfaction of Lien according to Pennsylvania requirementsWe went to the credit union today, obtained a new Lien Release.We are overnighting the release to the customer who should have for the [redacted] I am not sure why the necessary paperwork to register the car was not given to the customer at the time of delivery , or why they did not ask for itIf the intent was to register the car themselvesI am sorry for the delay, and apologize for the inconvenienceHopefully this issue is behind us, [redacted]