1/12/
Revdex.com Euclid Ave., 4th FlCleveland, OH 44115-
Attention: Revdex.com
This letter is in response to the inquiry made on assigned ID ***The Revdex.com reported to our office of Patient Relations on 1/5/The following
information is being provided to address the issue(s) brought to our attention
Customer Feedback Issue: On the date of service in question, you believe that it should have been billed as an annual examYour billing statements shows an office visit with patient responsibility
Investigation Process: Steps taken to resolve issue(s): The account was reviewed for the accuracy of the charges and level of care with our Revenue Integrity Department
Resolution: On 115/the account review was complete, It was determined based on the information in your medical record the charges billed to your insurance company are accurate, based on the way your insurance company processed the claim, your patient responsibility remains the same
Hospital Contact and Telephone Number: *** ** *** Customer Service Advocacy
We apologize for any inconvenience this may have causedWe appreciate you taking the time to contact us with your concernsWe value you as a patient and are grateful for your input
Thank you for bringing this matter to our attentionIt is our goal to provide each of our patients with the highest possible quality of medical and hospital servicesIf you should need any further assistance with this issue, please do not hesitate to contact me at the telephone number provided above
Sincerely,
*** **
Linda, Please see response that I sent you last week. attached is another copy for your review. Sincerely, *** ***
1/12/
Revdex.com Euclid Ave., 4th FlCleveland, OH 44115-
Attention: Revdex.com
This letter is in response to the inquiry made on assigned ID ***The Revdex.com reported to our office of Patient Relations on 1/5/The following
information is being provided to address the issue(s) brought to our attention
Customer Feedback Issue: On the date of service in question, you believe that it should have been billed as an annual examYour billing statements shows an office visit with patient responsibility
Investigation Process: Steps taken to resolve issue(s): The account was reviewed for the accuracy of the charges and level of care with our Revenue Integrity Department
Resolution: On 115/the account review was complete, It was determined based on the information in your medical record the charges billed to your insurance company are accurate, based on the way your insurance company processed the claim, your patient responsibility remains the same
Hospital Contact and Telephone Number: *** ** *** Customer Service Advocacy
We apologize for any inconvenience this may have causedWe appreciate you taking the time to contact us with your concernsWe value you as a patient and are grateful for your input
Thank you for bringing this matter to our attentionIt is our goal to provide each of our patients with the highest possible quality of medical and hospital servicesIf you should need any further assistance with this issue, please do not hesitate to contact me at the telephone number provided above
Sincerely,
*** **