Saul's Automotive LLC

[redacted] brought his vehicle to us with aftermarket parts, that are universal fitment, and requested us to install them on his specific vehicleWe have a signed authorization indicating that there is NO warranty on aftermarket or custom work in any way shape or form [redacted] s vehicle had the parts installed by our technicians [redacted] has agreed to allow us to test drive the vehicle for handling purposes upon completionDuring the test drive two of the aftermarket components failed, resulting in damage to the vehicle's undercarriageAt this point we contacted [redacted] we told us he did not want us to touch it in any way at that pointWe offered to have the vehicle towed back the 300' to our location, and we recommended multiple facilities that can repair the damage caused by [redacted] s aftermarket, universal, parts [redacted] elected to remove the vehicle, without pay, from ***'s Automotive's possessionAs a result, ***'s Automotive will be filing a lien against the title of the vehicleUnfortunately the nature of the custom and aftermarket auto repair industry is, per industry standard, non-warranted and very often non DOT conforming [redacted] asked us to install his components, we did, and he was not happy with the results through no fault of our ownIf not paid within days, ***'s Automotive will be filing a lien against [redacted] s vehicle

Complaint: [redacted] I am rejecting this response because: the statements made in the business's response are completely false However, I was and am still aware of the no warranty on aftermarket and customs parts being put on my vehicleThat is not the issue I have with this businessThe aftermarket parts did not fail, the technicians did not properly weld the parts before a test drive was performed, this I can prove with the parts and several statements from other automotive shop owner's and professional welders alikeThe car was taken on a test drive when the cups slipped (because they were not welded properly), at that point [redacted] called my phone and demanded that I come pick up the car right away because he was not dealing with the car anymoreI had never said not to touch it in any way, I never would have agreed with [redacted] to leave my car sitting in the middle of the streetHe did not offer to tow my vehicle back to his shop, in fact he left everything at that point up to meHe did not recommend facilities that can do the repair, he did not even approach me about the bill at the timeHe left my car broke down in the middle of the street for me to take care of while he delivered parts, driving up and down the street passing me several times with no regards as to the entire situation being at his faultI anxiously await this lien he is going to put on my vehicleI was given NO copy of the "warranty" I signed and no bill or explanation of services performedI have not even heard from [redacted] since the day this happened Sincerely, [redacted]

*** *** brought his vehicle to us with aftermarket parts, that are universal fitment, and requested us to install them on his specific vehicleWe have a signed authorization indicating that there is NO warranty on aftermarket or custom work in any way shape or form*** ***s vehicle had the
parts installed by our technicians*** *** has agreed to allow us to test drive the vehicle for handling purposes upon completionDuring the test drive two of the aftermarket components failed, resulting in damage to the vehicle's undercarriageAt this point we contacted *** *** we told us he did not want us to touch it in any way at that pointWe offered to have the vehicle towed back the 300' to our location, and we recommended multiple facilities that can repair the damage caused by *** ***s aftermarket, universal, parts*** *** elected to remove the vehicle, without pay, from ***'s Automotive's possessionAs a result, ***'s Automotive will be filing a lien against the title of the vehicleUnfortunately the nature of the custom and aftermarket auto repair industry is, per industry standard, non-warranted and very often non DOT conforming*** *** asked us to install his components, we did, and he was not happy with the results through no fault of our ownIf not paid within days, ***'s Automotive will be filing a lien against *** ***s vehicle

Initial Business Response /* (1000, 5, 2015/06/19) */
Addressing the guests first concern firstYES, her vehicle key broke while in our possession, we immediately notified the owner, had a replacement key made, and programmed, and ensured it was functioning in every way before returning the
vehicle to the customer, specifically as she had noted they were leaving on a long driveWe also returned the broken key as well to her, as it is her property, and still works as a "key fob" to lock and unlock the vehicleWe also provided our receipts for the cost of such ($180) so she could have documentation of such should any issue arise
We explained when *** *** left the vehicle with us that this type or repair means removing the dashboard of the vehicle, and normally takes 5-days to complete*** *** explained the "thin blue line" sticker on her vehicle meant she was related or affiliated with the police department, and she needs it prioritized accordinglyIn an attempt to appease her we performed the job as thoroughly and efficiently as possibleIn doing so, we forgot the perform the AC chargeUnfortunately, it was not recognized by staff before the vehicle, and *** ***, left the building
When the vehicle originally arrived at our facility the heater core had been bypassed, which creates additional pressure in one side of the engine, and a vacuum in the other side, this can create multiple other problems that cannot be diagnosed without the heater core in operationWe explained such to *** ***
*** *** called us days after the repair, and stated she didn't believe her air conditioning was working, we explained we would be happy to take care of the problem, and we could also reference her to another partner shop since we participate in a nationwide warranty program and she had left the *** area
*** *** did not inform us at any point until this complaint that she had added *** to the systemAir conditioning systems in automobiles MUST be filled with ONLY *** and NOTHING ELSEIf the vehicle had a leak, the system would have had AIR & *** present in the systemTo properly charge the AC system first the system must be evacuated and have a vacuum pulled on it to -20", BEFORE adding and refrigerantThe reason for this is that *** is NON compressible and will behave like a liquid, whereas AIR IS compressible and can create extremely high pressures in the system, this can create many problems ranging from bursting a line, to exploding a compressor, to serious injury and or death of the operator while standing over an overcharged system as it "lets go." Adding a can, like the commercials for *** *** show on *** without first sucking vacuum on the system is not only dangerous, it can be lethal, which is why ** *** was sued and can no longer sell products in the state of ***
Because of this, we contacted the repair facility *** *** was using in *** *** They explained to us that the LOW PRESSURE side has been ruptured and appeared to have over 200PSI in the lines when it didThe system maximum specification is 70PSI
At this point it appears that the system may have not been initially charged, and that the client then erroneously added a chemical to it without any knowledge of the systems workingsHad the client accepted our recommendation to bring the vehicle back in to us, or to visit any of our authorized warranty repair facilities, her "repair" cost would have been $0, and the vehicle would have only needed a CHARGE performed
While we appreciate the guests desire to "self diagnose" her own vehicle, we do not assume responsibility for her choice of actions
We will gladly refund the cost of the $AC Charge, as it appears it was forgotten in the list of repair her vehicle was in for, in the time crunch that she provided for usHowever, we do not assume any liability for the client servicing their own vehicle and damaging additional components
Our offer is a $refund of the AC charge

*** *** was made aware of all of our policies before any work began and seems to have no issues with suchWe believe there is a miscommunication about repairing the vehicleWe do not posses the equipment to repair the vehicle as requestedAt the time of the incident, all employees stopped work, all employees left the facility to bring traffic cones to close the street in which the vehicle was locatedThe owner of the business then spent over an hour talking with *** *** while waiting for an independent tow truck to arrive as ***'s Automotive had directed one*** *** elected not to use our towing partner at that timeWe have made every effort to make *** ***'s vehicle and his spirits wholeAdditionally we have spoken with the product manufacturer regarding this failure and how such may be prevented in the future*** *** has made the complaint that the vehicle was in our possession for an extended length of time, days, while the modifications we're being performedWe appreciate that *** *** understands the great lengths at which we provided our labor and skills to ensure the universal components provided could be made to work as best as possibleWe put over hours of labor into his vehicle, and still honored our original quote for cost as to ensure *** ***'s happiness and success.We appreciate *** ***'s understanding the nature of custom fabricated vehicle components and their function and how that can delay service and repairsAdditionally, as a token of good faith, we would like to offer *** *** at 50% reduction in his bill, to show that we understand he is not happy with his requested repairs, and that we, as a community shop, respect our communities wishes and desire HAPPY guests, periodAt the same time, we have provided $in labor, and we are requesting a payment for roughly 25% of thatThis does not cover our costs, we will be essentially paying for *** *** to have had us repair his vehicle at this pointThat is alright with ***'s Automotive, as community relationships are more important than a single invoice, alwaysWe strive for excellence and we ONLY provide the BEST parts to our guestsWhile we regret that *** ***'s vehicle did not perform as he had hoped, we understand the situation, and we would like to find a solution for all

To Whom It May Concern::Regarding the clutch replacement in questionWhen this vehicle came in for service we we're asked to perform an overall inspectionUpon inspection with a scope camera inserted in the bell housing cover a clutch disc spring was visible resting on the bottom of the bell
housing, not attached to the clutch discWe recommended a clutch replacement based on the visibly damaged clutch discAt the time of removal of the transmission the clutch disc came out with the spring separate, and per the Motor Vehicle Repair Act of 1992, we provided the damaged parts back to the ownerWhen we we're informed that the clutch was only 20,Miles old we recommended submitting the damaged clutch to the manufacturer for inspectionOf several hundred clutch installs we have only seen (1) other fail in this manner, which was under warranty from the manufacturer, and they reimbursed the cost of repairsWe have been in contact with the original mechanic, *** ***, multiple times as they are personal and business friends of ours directly for the past half a decade.At this point we would like to see the component get inspected by the manufacturer, for their own warranty coverage of the part, and then regroup with the original install shop regarding labor warranty, etc.*** ***Owner

Initial Business Response /* (1000, 5, 2015/09/12) */
Ms*** brought us her vehicle in a no-start situationWithout any knowledge of previous problems with the vehicle we diagnosed several major problemsMs*** opted to fix all but (1) of themWith the majority of the repairs performed the
vehicle was once again running and driving, and Ms*** was on her wayWe made her aware before any work was performed that the vehicle may have other problems that can't be seen when the engine physically won't run, and that those may result in additional repairs
Ms*** did, in fact, have Saul's Automotive replace the valve cover gasket and PCV valveAudi of Denver called us to verify our install, and proceeded to warranty the repair for free, at no cost to Ms***, as the new PCV valve had failedEmich VW has recorded this new part failure in their system and we provided this information to Audi of Denver, so that they could perform the repair for free to Ms***
Additionally, we offered to Ms*** that we would perform the warranty work at no cost to her, and in an immediate fashionShe politely denied and asked Audi of Denver to perform the service
Since speaking with Audi of Denver, we have not heard any response from Ms***Since receiving this complaint, we have contacted Ms*** as we we're unaware of any further problems
We are happy to speak to our client, and Audi of Denver, to ensure her vehicle is in top shapeWhile it's unfortunate that we were not contacted about this problem, we stand behind our warranty, and are glad to see that Audi of Denver did so as well

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to meThe business has my contact information and I will be looking for further information regarding this offer
Sincerely,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID *** and find that this resolution is satisfactory to me I will be stopping by your business this weekend for the refund Thank you for working this out with me
Sincerely,
*** ***

It appears that the last line indicates your requesting a refund of $That's not a problemNow that we know your request, a refund, we can respond to that request rather than this back and forth.Thank you for making your request clear this third time around, all parties appreciate that. I'm glad we are able to reach a resolution, and that your request is now clear

Complaint: ***I am rejecting this response because: the statements made in the business's response are completely false However, I was and am still aware of the no warranty on aftermarket and customs parts being put on my vehicleThat is not the issue I have with this businessThe aftermarket parts did not fail, the technicians did not properly weld the parts before a test drive was performed, this I can prove with the parts and several statements from other automotive shop owner's and professional welders alikeThe car was taken on a test drive when the cups slipped (because they were not welded properly), at that point *** called my phone and demanded that I come pick up the car right away because he was not dealing with the car anymoreI had never said not to touch it in any way, I never would have agreed with *** to leave my car sitting in the middle of the streetHe did not offer to tow my vehicle back to his shop, in fact he left everything at that point up to meHe did not recommend facilities that can do the repair, he did not even approach me about the bill at the timeHe left my car broke down in the middle of the street for me to take care of while he delivered parts, driving up and down the street passing me several times with no regards as to the entire situation being at his faultI anxiously await this lien he is going to put on my vehicleI was given NO copy of the "warranty" I signed and no bill or explanation of services performedI have not even heard from *** since the day this happened. Sincerely,*** ***