Saul's Automotive LLC

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. The business has my contact information and I will be looking for further information regarding this offer.
Sincerely,
[redacted]

Initial Business Response /* (1000, 5, 2015/09/12) */
Ms. [redacted] brought us her vehicle in a no-start situation. Without any knowledge of previous problems with the vehicle we diagnosed several major problems. Ms. [redacted] opted to fix all but (1) of them. With the majority of the repairs performed the...

vehicle was once again running and driving, and Ms. [redacted] was on her way. We made her aware before any work was performed that the vehicle may have other problems that can't be seen when the engine physically won't run, and that those may result in additional repairs.
Ms. [redacted] did, in fact, have Saul's Automotive replace the valve cover gasket and PCV valve. Audi of Denver called us to verify our install, and proceeded to warranty the repair for free, at no cost to Ms. [redacted], as the new PCV valve had failed. Emich VW has recorded this new part failure in their system and we provided this information to Audi of Denver, so that they could perform the repair for free to Ms. [redacted].
Additionally, we offered to Ms. [redacted] that we would perform the warranty work at no cost to her, and in an immediate fashion. She politely denied and asked Audi of Denver to perform the service.
Since speaking with Audi of Denver, we have not heard any response from Ms. [redacted]. Since receiving this complaint, we have contacted Ms. [redacted] as we we're unaware of any further problems.
We are happy to speak to our client, and Audi of Denver, to ensure her vehicle is in top shape. While it's unfortunate that we were not contacted about this problem, we stand behind our warranty, and are glad to see that Audi of Denver did so as well.

Initial Business Response /* (1000, 5, 2015/06/19) */
Addressing the guests first concern first. YES, her vehicle key broke while in our possession, we immediately notified the owner, had a replacement key made, and programmed, and ensured it was functioning in every way before returning the...

vehicle to the customer, specifically as she had noted they were leaving on a long drive. We also returned the broken key as well to her, as it is her property, and still works as a "key fob" to lock and unlock the vehicle. We also provided our receipts for the cost of such ($180) so she could have documentation of such should any issue arise.
We explained when [redacted] left the vehicle with us that this type or repair means removing the dashboard of the vehicle, and normally takes 5-7 days to complete. [redacted] explained the "thin blue line" sticker on her vehicle meant she was related or affiliated with the police department, and she needs it prioritized accordingly. In an attempt to appease her we performed the job as thoroughly and efficiently as possible. In doing so, we forgot the perform the AC charge. Unfortunately, it was not recognized by staff before the vehicle, and [redacted], left the building.
When the vehicle originally arrived at our facility the heater core had been bypassed, which creates additional pressure in one side of the engine, and a vacuum in the other side, this can create multiple other problems that cannot be diagnosed without the heater core in operation. We explained such to [redacted].
[redacted] called us 2 days after the repair, and stated she didn't believe her air conditioning was working, we explained we would be happy to take care of the problem, and we could also reference her to another partner shop since we participate in a nationwide warranty program and she had left the [redacted] area.
[redacted] did not inform us at any point until this complaint that she had added [redacted] to the system. Air conditioning systems in automobiles MUST be filled with ONLY [redacted] and NOTHING ELSE. If the vehicle had a leak, the system would have had AIR & [redacted] present in the system. To properly charge the AC system first the system must be evacuated and have a vacuum pulled on it to -20", BEFORE adding and refrigerant. The reason for this is that [redacted] is NON compressible and will behave like a liquid, whereas AIR IS compressible and can create extremely high pressures in the system, this can create many problems ranging from bursting a line, to exploding a compressor, to serious injury and or death of the operator while standing over an overcharged system as it "lets go." Adding a can, like the commercials for [redacted] show on [redacted] without first sucking vacuum on the system is not only dangerous, it can be lethal, which is why [redacted] was sued and can no longer sell products in the state of [redacted].
Because of this, we contacted the repair facility [redacted] was using in [redacted] They explained to us that the LOW PRESSURE side has been ruptured and appeared to have over 200PSI in the lines when it did. The system maximum specification is 70PSI.
At this point it appears that the system may have not been initially charged, and that the client then erroneously added a chemical to it without any knowledge of the systems workings. Had the client accepted our recommendation to bring the vehicle back in to us, or to visit any of our authorized warranty repair facilities, her "repair" cost would have been $0, and the vehicle would have only needed a CHARGE performed.
While we appreciate the guests desire to "self diagnose" her own vehicle, we do not assume responsibility for her choice of actions.
We will gladly refund the cost of the $150 AC Charge, as it appears it was forgotten in the list of repair her vehicle was in for, in the time crunch that she provided for us. However, we do not assume any liability for the client servicing their own vehicle and damaging additional components.
Our offer is a $150 refund of the AC charge.

To Whom It May Concern::Regarding the clutch replacement in question. When this vehicle came in for service we we're asked to perform an overall inspection. Upon inspection with a scope camera inserted in the bell housing cover a clutch disc spring was visible resting on the bottom of the bell...

housing, not attached to the clutch disc. We recommended a clutch replacement based on the visibly damaged clutch disc. At the time of removal of the transmission the clutch disc came out with the spring separate, and per the Motor Vehicle Repair Act of 1992, we provided the damaged parts back to the owner. When we we're informed that the clutch was only 20,000 Miles old we recommended submitting the damaged clutch to the manufacturer for inspection. Of several hundred clutch installs we have only seen (1) other fail in this manner, which was under warranty from the manufacturer, and they reimbursed the cost of repairs. We have been in contact with the original mechanic, [redacted], multiple times as they are personal and business friends of ours directly for the past half a decade.At this point we would like to see the component get inspected by the manufacturer, for their own warranty coverage of the part, and then regroup with the original install shop regarding labor warranty, etc.[redacted]Owner

Complaint: [redacted]I am rejecting this response because: the statements made in the business's response are completely false.  However, I was and am still aware of the no warranty on aftermarket and customs parts being put on my vehicle. That is not the issue I have with this business. The aftermarket parts did not fail, the technicians did not properly weld the parts before a test drive was performed, this I can prove with the parts and several statements from other automotive shop owner's and professional welders alike. The car was taken on a test drive when the cups slipped (because they were not welded properly), at that point [redacted] called my phone and demanded that I come pick up the car right away because he was not dealing with the car anymore. I had never said not to touch it in any way, I never would have agreed with [redacted] to leave my car sitting in the middle of the street. He did not offer to tow my vehicle back to his shop, in fact he left everything at that point up to me. He did not recommend facilities that can do the repair, he did not even approach me about the bill at the time. He left my car broke down in the middle of the street for me to take care of while he delivered parts, driving up and down the street passing me several times with no regards as to the entire situation being at his fault. I anxiously await this lien he is going to put on my vehicle. I was given NO copy of the "warranty" I signed and no bill or explanation of services performed. I have not even heard from [redacted] since the day this happened.  Sincerely,[redacted]

[redacted] brought his vehicle to us with aftermarket parts, that are universal fitment, and requested us to install them on his specific vehicle. We have a signed authorization indicating that there is NO warranty on aftermarket or custom work in any way shape or form. [redacted]s vehicle had the...

parts installed by our technicians. [redacted] has agreed to allow us to test drive the vehicle for handling purposes upon completion. During the test drive two of the aftermarket components failed, resulting in damage to the vehicle's undercarriage. At this point we contacted [redacted] we told us he did not want us to touch it in any way at that point. We offered to have the vehicle towed back the 300' to our location, and we recommended multiple facilities that can repair the damage caused by [redacted]s aftermarket, universal, parts. [redacted] elected to remove the vehicle, without pay, from [redacted]'s Automotive's possession. As a result, [redacted]'s Automotive will be filing a lien against the title of the vehicle. Unfortunately the nature of the custom and aftermarket auto repair industry is, per industry standard, non-warranted and very often non DOT conforming. [redacted] asked us to install his components, we did, and he was not happy with the results through no fault of our own. If not paid within 30 days, [redacted]'s Automotive will be filing a lien against [redacted]s vehicle.