Complaint: ***
I am rejecting this response because:This must be some kind of a joke...This company checked that we had a king sized bed, box spring and frame and a queen sized mattress, box spring and frame and a couch on their initial estimate formThe only thing we added was the grill which we had to complete a new estimate for and send in- Amazingly the cost did not change.We did not take the king sized box spring or frameWe took the mattress only (which was not damaged in any way and they tore it open, bent it in half and ratcheted it down to fit in their moving truck which was already over 65% full when it arrived at our placeI have photographic proof of all of this.We did not take the queen sized mattress, box spring or frameIn fact, the company informed us they didn’t have enough room in the tiny transport truck they brought with them to even take the queen sized bed or box spring and we were forced to give it awayThey also did not have room for our tableIn addition, we used much smaller boxes than the traditional small moving box for the majority of our items which is why there were a few additional boxesyears of moving experience for the guys that came to my house is laughableThey borrowed my packing supplies and cart and proceeded to charge me for theirsThey destroyed my mattressThey did not have enough room for our possessions and they wrecked a lot of our poorly wrapped possessions in the process because they came so unpreparedI have photographs of all of this that they are in possession of so the fact that they are acting like they have no knowledge of this and pretending that they sent an experienced crew to our house is frustrating and an outright lie They charged us an additional $1,for this.To date we are missing pub table stills, tubs of Christmas decorations, boxes of our dogs toys and a food storage container, boxes of books, boxes of vinyl records -all of which they denied responsibility for because they claim to have no liability to transport your household goods safely and in good order.They have severely damaged (beyond repair in most cases) my grandfathers WWII trunk, our pub table, our chairs, my mattress,my brass lamp and a number of other things due to the inexperience of their moving team, poor handling and a, “More is better,” approach to moving that absolutely tramples consumers like me.I had no knowledge of *** being handicapped prior to my written complaint but her speech was frequently slurred, she was difficult to understand and she made promise after promise to me on delivery and the condition of our belonging and the delivery date in question-none of which came trueShe also promised that she would put me in touch with a supervisor and they would offer me some type of a discount on my move for all the problems I had experiencedThis was also a lieI had to call and email her times to try and speak to someone in chargeThe supervisor finally left me a message when I was in a work meetingShe was unreachable at the general mailbox she supplied me and never returned any of my callsTo this day I have not been afforded the courtesy of speaking to a supervisor or decision maker about the disaster my move is and was.This is inexcusable and a miserable way to do business.
Regards
*** ***
Complaint: [redacted]
I am rejecting this response because:I was not given a claim form for damages as nobody has called me back or accepts my calls. The list of items are longer than original estimate due to how items were packed. I was not told it was by the sum of cubic feet either only the packing that they actually pack! These are not good reasons. I also notice nobody addressed the issues of making me sign documents and pay BEFORE I could have my things or even check them. I have attached a few of the pictures of the many I took and videos. There are several more videos and photos. I also have an eyewitness statement as to the condition, treatment, and packing of my belongings.
Regards,
[redacted]
I was charged more than my original estimate. – Please see attached Revised Estimate for [redacted]. In the Description of the ADDITIONAL Goods you can see ADDITIONAL items which were not on the original estimate and which affected the final cost. They charged me for...
cubic feet of packing that I packed and not them. – [redacted]s shoes to have our Full Packing Service – service where labor and packing materials included and it’s charged according to the actual volume of the shipment. [redacted] did not have to do anything packing wise but she chose to. A number of my items were broken including my microwave. – We apologize for damages, but customer have to fill out the Claims form and send it back to us in order to be reimburse. Half the boxes were either 1/2 or 3/4 full and I was charged by the cubic feet. I have both video and photo evidence. My belongings were handled extremely rough as I watched my mattress fall right off the truck. – Please provide those evidences. I've tried contacting the company and am not getting any response. I have left messages and nobody is calling me back. – We apologize for that. Customer Service rep. will be in contact with you today.
We engaged Long Distance Relocation Services to help us move from Oakland to Charlotte. They have been an absolute nightmare. They gave us a quote for our move and asked for the contents of our small apartment. Then they sent a bunch of amateurs to load our stuff. – ...
We apologize if customer felt this way. All our movers a trained and have at least 3 years of experience. Their onsite rep proceeded to up the quoted rate by almost $1,700.00. – Rate remained the same. $1600 was added to the Bill of Lading due to the extra items (30 boxes, 15 plastic totes, extra-large sofa and a grill) that customer decided to take on the day of the pickup and extra services that customer did not disclose over the phone when original estimate was provided. This was after his 3 movers destroyed our $2,700.00 Sterns and Foster bed before they’d even left our residence. They tore it open on a corner of the building and proceeded to make jokes about how I’d better find a sewing kit even though I was standing right behind them taking pictures of everything. They then folded the mattress in half (it’s not memory foam) just to fit it in the truck and strapped it down in this position. – We apologize for the crew. As far as we know customer already submitted Claim Form and it is in process. What we wanted to add is that movers did NOT “destroyed our $2,700.00 Sterns and Foster bed” – there was a problem with the matrass. They borrowed our handtruck, tools and moving supplies to disassemble everything and proceeded to charge me $80 for using theirs. They destroyed the carpet in my house and I had to pay a person $200 to clean it after they left. They wrapped our furniture and belongings extremely poorly and proceeded to leave behind an entire section of our dining room table which I was then forced to transport across the country myself. – We apologize for using the handtruck and tools – if we knew that going to be on the Revdex.com complaint we would never asked the customer. About the packing material – we doubt that very much. – We did not pick up that piece because customer forgot about it before we left. If the customer would call our office we would offer him to pick it up or drop it off at our office. But customer never called. They told me if I wasn’t ready to take delivery of my things in 13 days I would have to pay storage and a myriad of other fees. It’s now been 23 days. We have no delivery of our things and no idea when they will be here. My moving coordinator makes promise after promise to escalate my concerns up the chain of command and to get back in touch with me and doesn’t ever follow through. I highly doubt the higher ups even know we are experiencing problems. – This two things have nothing in common – first one is have to do with the storage. We prorate storage fees by two weeks in other words if customer would need 13 days of storage it would be free, 14 days and more – there would be a charge. – Second is the delivery window. In our case it is up to 17 business days. First day when the customer was ready to accept delivery was November 6th. He was delivered November 16th – on the 8th business day. She has a hard time completing sentences and sounds like she’s under the influence of something she ought not to be on company time whenever I talk to her. – Next time when you decide to make fun on the handicap people you should look in the mirror and be ashamed.
Complaint: [redacted]
I am rejecting this response because: I totally disagree with the untruthful response of Long Distance Relocation Revdex.com Response to Complaint #[redacted] 29 August 2017 I am writing this letter in response to the reply to the complaint filed by me and my wife Gail against Long-distance Relocation. I will address each response specifically then I will try and bring you up to speed as to the situation that is still ongoing. My responses are underlined:This company quoted my move one price. 1). Correct the quote was $16,976.40 to transport 3082cu ft of House Hold Goods from CA to MD.Reply: The original quote was indeed (I have the copy to prove it) 12,900 + dollars that only increased to 17,000 at mu insistence. You chosen method to estimate is to have me walk into a room and tell you what is present. I requested a visit, which you informed me wasn’t feasible. A). Used materials that caused the area to fill up more quickly which caused the estimate to rise 25% above estimate. 2). We not saying that we did not use the materials but actual size of the shipment was 4750 cu ft. It’s really impossible to use that many materials. Customer had A LOT of EXTRA ITEMS.Reply: You used over 70 wardrobe boxes, of which your company packers and delivers both comment that is the largest number of wardrobe boxes that they have ever used, however it’s only me and my wife and over half the wardrobe boxes were packed with items not clothing and often left under packed, so they took up more space. A). Company would not discuss pending cost until all furniture was loaded and moved. – This is news for us. We spoke to customer on daily basis.Reply: This statement is not true, I challenge them to prove they initiated more than one call to my home once they had my household goods. My comment, as written was in reference to me asking how mush over my original estimate do it look like I am, and the packer supervisor said he will discuss it once they finished the packing. They have never been in contact with us, and I have phone logs to prove the amount of times they called me and the amount of calls placed by me and my wife, I have sent emails that go responded to.3). Now after contacting the company requesting delivery dates they will not reply nor have they delivered our household goods. I have contacted 4 individuals in customer services at this company and they do not reply. – Since the shipments size if greater than the size of any semi we had to split it. Full semi is already delivered and remaining HHG are on the way to the customer. Reply: First the size of my Pack out was over exaggerated due to the chosen packing methods and materials used, Long Distance relocation charged me for oversized items that the delivery agent stated should not have been billed as oversize. They also state here that the remaining items are on the way to me, however we contacted the dispatcher who could not confirm that my goods are enroute to me. They respond here that the goods are on the way, yet today, 29 August, they told us only that the goods might have been packed today, that they also are located on a truck that will first stop in Texas, then stop in Detroit, and finally to Baltimore. That is what I get for paying over 26,000.Lastly, Long Distance relocation packers broke a window in the house I was had my goods shipped from. They were informed immediately and asked that we put in acclaim. Today when we asked about repayment for the broken window, the dispatcher [redacted] initially stated that they are not responsible for broken windows….. They broke it, but are not responsible. Next, we were informed to put in a claim for the amount and follow the other stipulations for filing a claim likeGet 3 written estimates Get the claim notarizedOnly 1 claim per shipmentAll items need to be identified in 30 daysAmong many more.
Regards,
[redacted]
Complaint: 12387110
I am rejecting this response because:there werent 7 business days from the date of payment to date of pick up. I called THE DAY OF the payment for confirmation and received nothing and no follow up for days.
While my area was not impacted by the hurricane there was still NO confirmation that there was an order or anything happening with the payment. No confirmation email, confirmation number nothing. I shouldn't be held liable they did not communicate the status with the payment or order, nor that they didn't arrange for any kind of secondary options due to the hurricane. Without confirmation of services or payment it is a fraudulent charge/scam. Threatening me with a fee if I cancel the scam charge is blackmail.
Regards,
[redacted]
I am absolutely disgusted with the service I have received. – We are very sorry to hear it. On June 1st I received orders to my on-post housing on [redacted]. I immediately contacted my assigned customer service representative with my move in date (June...
9th). – That was the day when we started working on the delivery of HHG with First Available Day (FAD) for delivery as June 9th. They got back to me and told me delivery would not be that date. I was continuously told the same thing with every follow up inquiry. – On attached Bill Of Lading signed by the customer you can find that “1st Available Day for delivery is a first day of the delivery window and NOT the promised delivery date. Estimated delivery period is up to 30 business days from the date indicated as First Available Day for delivery”. That’s why our answer did not change. We will try our best to deliver it as close as possible to requested date, but we can not guarantee it. My belongings are not even 10 miles away in storage. – We are NOT sure where customer got the information, but HHG were stored in OR. It is now almost 3 weeks later and I was just told a dispatch driver was in [redacted]. Why is the nearest driver almost 700 miles away? – Because the HHG were stored in OR and now we delivering it to AL this is the route that that truck has.
Complaint: [redacted]
I am rejecting this response because:These responses again are not the facts! I added photos and videos that clearly showed that the boxes were not packed fully and most were 3/4 full and some 1/2. The claims of extra mattresses, chairs, etc... from original quote is not true. I only had 1 queen bed which was put in original quote so not sure where 2 extra mattresses came from, 1 computer chair, I wicker chair and 4 camp chairs all in original quote. Only item not in original quote was lawn mower as I forgot to mention it but that is not $3000. If it were I would have left it behind. I have not received communications from company as was stated either. I do not feel my claims are being taken seriously or that this company cares, just as it did not care for my belongings.
Regards,
[redacted]
Be warned. Don't let the good reviews fool you. I don't doubt that this company can occasionally do good business (my things did eventually get to me and "mostly" in one piece) but their customer service fell apart once they got my deposit and their quote meant nothing in the end. ...
– We sincerely apologize for the way customer feels about the moving process. The guy who I dealt with early in the process was great. He made me feel like I wasn't just a number and that I was going to have a great experience. – That is how we treat our customers. They quoted me a marvelous price knowing full well that they would nickle and dime me for things like taping up my boxes even though I offered to do so myself. – To blame us for “nickel and diming” is a little too much. Everything was presented to the customer in writing and he signed for it. They then decided I had 150 extra cubic feet of stuff than I was quoted (I maybe had 75 extra cubic feet but I think that was an exaggeration) costing me ~600 dollars extra on top of my quoted price. They also conveniently did not tell me that I was way over until the truck was packed and locked up. I swallowed that lost and decided to move on with my life instead of worrying about it. – Customer says that “maybe had 75 extra cubic feet”…maybe…maybe 80, maybe 90…maybe 150. Bottom line is EXTRA items costs EXTRA. To be exact – customer had 125 extra cubic feet. When I arrived at my new home, having not received any updates from the moving crew, I called to verify they were still on time. My things hadn't left the warehouse. They were going to be several days late with no apology, just a "sir that date was only an estimate." Again I did my best to ignore the issue and moved on. – It is very hard to comment on “when I arrived at my new home” without a date indication. Customer was not ready to receive the shipment on 26th of September, and the delivery address we received ONLY on 18th of September. When they finally got to my place, they could not get the semi close enough and told me it would be another day of waiting plus 450 dollars to unload my things onto a new smaller truck and move that truck in. I could not wait any longer and so I went to a truck rental service, rented a truck, met the movers 20 minutes away, had them unload and load the new truck, and drove them back to my place. – We don’t really understand what customer is talking about. Things does not add up. Usually we rent the truck in such case. $450 overnight charge that usually come to place when customer is not ready for delivery and we have to wait. Things don’t make sense. They of course decided I had two many steps to get to my apartment and promptly charged me another 150 dollars for the stairs. – The wording that customer uses is interesting. First we “decided” that customer had more items, that we “decided” that were are more steps. We NOT “deciding” – if there are more items – its MORE items, if there are more steps – there are MORE steps. If there is an extra charge for something (fully disclosed to the customer prior) – we charge it.
On 12/8 I was contacted by another person in the company who stated the first person was incorrect and that now to perform the job I owed more money (over $1200 more). My home had to be vacated so I had no alternative but to continue. – Our Quality Assurance department...
called to make sure that we have accurate information for the upcoming move and found out that some items were missing from the inventory. Extra items were added – extra money was charged. On 12/15 the company showed up. They left trash in my home and drank alcohol (owned by me) then proceed to drive away intoxicated and without reimbursement for the items stolen. – We apologize that customer fill that way. That does not sound like that could happen with our employees, but we will definitely do investigation on that. They demanded payment in full which was tendered and was again another $1800 more than they estimated. It was paid because at this point they had all my belonging and there was little I could do to fix the situation. – Usually payments are demanded in full. $1800 was added due to the additional items and additional services were provided. It is currently 1/2 and they have yet to actually deliver my belongings to my new address. My family has had to live in a motel for 3 weeks now and will be homeless as of this weekend as we are out of funds to pay for further lodging. I don't understand why I can't be estimated a price that is accurate and I don't understand why, after I paid them (40% more now than the estimate) I am not allowed to have my belongings. – We apologize for delay caused by the Holidays, but customer was delivered on 1/8 which is absolutely within 17 business day delivery window.
Paid the deposit for a move on 9/7- No communication from the company until 9/13- I called 10 times with no answer or response and only an automated service stating they were closed until further notice (no confirmation of moving order) – Let’s start by saying that...
customers pickup was scheduled for 9/20-9/21. Our message stated that our office is closed due to the hurricane but it specifically said that IF YOU ARE NOT affected by the hurricane Irma your relocation dates are NOT affected and will be according to the schedule. As far as we know OR was NOT affected by hurricane Irma. I email 3 different people a total of 4 times as well as contacted them on Facebook. on 9/12 I sent an email stating that was my cancellation of order. They're stating the attempts do not count despite their not contacting me back until 9/13. As there was no communication from 9/8-9/12 in regards to the status of my moving order and I am responsible for moving myself I made other arrangements. – Again, let us remind you that the move was scheduled for September 20th. According to our Cancellation Policy move have to be cancelled 7 business days prior first scheduled pickup date in order to get a full refund. Unfortunately, customer did not cancel 7 business day prior, so she is not liable for refund, but she still can use a credit with our company for her upcoming relocation.
This company quoted my move one price. – Correct the quote was $16,976.40 to transport 3082cu ft of House Hold Goods from CA to MD. Used materials that caused the area to fill up more quickly which caused the estimate to rise 25% above estimate. ...
– We not saying that we did not use the materials but actual size of the shipment was 4750 cu ft. It’s really impossible to use that many materials. Customer had A LOT of EXTRA ITEMS. Company would not discuss pending cost until all furniture was loaded and moved. – This is news for us. We spoke to customer on daily basis. Now after contacting the company requesting delivery dates they will not reply nor have they delivered our household goods. I have contacted 4 individuals in customer services at this company and they do not reply. – Since the shipments size if greater than the size of any semi we had to split it. Full semi is already delivered and remaining HHG are on the way to the customer.
We moved across country from Norther Virginia to Eureka California. When we selected the moving company we talked to our new landlord and she informed us that a tractor-trailer was able to fit down the road as one was used when she moved in. – This is great, but does the...
landlord have any experience driving trucks or maybe have CDL License or anyhow connected to trucking business? The aforementioned moving company charges a separate taxi fee if your items have to be moved from a tractor-trailer to a smaller straight-truck style vehicle, which is why we confirmed the tractor-trailer would fit. – Customer was aware of that charge from the very beginning. Fast forward last week. After being told the move would take somewhere between 7-17days our stuff was finally arriving after 25 days. During this time, because of the extraordinary length of time over what we were told it would take, new clothes had to be purchased. – Minor detail customer forgot to mention – 7-17 BUSINESS days. We picked up customer on July 20th. Delivery (as you can see from the customers statement below) was on August 14th. IT IS EXACTLY 17 BUSINESS DAYS - 100% WITHIN OUR CONTRACTUAL OBLIGATIONS. Before our stuff arrived on August 14, 2017 the driver of the tractor-trailer (truck from now on) called my wife multiple times to ask her about regulations and routes for trucks in California. She received at least 3 calls from the "professional driver" of the truck asking for commercial motor vehicle specific information. – He is a professional driver – not a local historian. He does not know every street in every city in every state of our country. When the driver arrived to our location he got out and immediately stated that his truck would not make it down the hill. He said that the hill was too much for his truck to handle and refused to try. We were the last load on the truck so no more weight other than our 1,000 sq feet of items to include empty dressers. After refusing to try to back his truck in he just left while we were still on the phone with customer service and didn't tell us where he was taking our stuff. – It was said before: The ONLY professional driver with expertise in that area was our driver. Not the customer nor landlord. Driver is responsible for the equipment, for the shipment and he is the one to decide whether he can make it or not. We were ready to pay the extra "long haul" fees but he flat out told his customer service he wasn't going to do that either, even though this is a clear option on their services. – Long haul service is available under the normal conditions. Nobody going to go up and down the hill carrying the furniture and boxes. It’s not safe and pretty much ridiculous. While my wife was on the phone with customer service she was told that it is usually required for deliveries to California to be transferred to another truck. None of that information was relayed to us when we signed the initial contract, which included the final destination in California. – NOT TRUE. Customer was aware of that charge from the very beginning. We had to secure a storage locker at $275 for the first month because he refused to back his truck down the hill. At the storage unit the driver continued to be very difficult and actually called my wife stupid. After unloading our items he also left trash behind which was all tape that they had used and were not any of our items. He said that the customer usually takes the trash, but customers are usually also getting items delivered to their houses. – Customer did not HAD to, he CHOOSE to rent a storage unit. We still don’t understand why he would do that but that was his choice and we comply with it. – We seriously doubt that our driver call anybody “stupid”, but if that’s the case we sincerely apologize for that. Once we finally finished up unloading everything into the storage unit we spoke with out landlord at the original destination. She confirmed that not only was her stuff delivered in a tractor-trailer on the exact same hill but three different times a tractor trailer has backed down the hill to deliver people's moving supplies. On top of this a handicap van set up to transport physically handicap individuals makes it up and down the hill daily showing that the clearance is not an issue. I have pictures and measurements from both his tractor-trailer and my standard truck in terms of clearance. I sent these photos to the company and their response was that the photos of the delivery truck were at the storage unit so they don’t show access. As stated before the driver took off so I was unable to take photos of the truck at our original destination. I also used a clinometer and the steepest part is only 8percent. This is the same and actually less than some of the hills that are taken on the major interstate on the route through California. – Again, there are a lot of variables is that issue. How many axels are on the trailer, clearance, how many axes are on the truck, belly-boxes, typo of the trailer and so on. Driver is the one to make a call - if he said he cannot make it that’s what it is going to be. To top it all of, when we move all of our items I will have to hire someone again to help because my wife is pregnant and unable to assist with any large items. The main reasons we didn't use a uhaul to do it ourselves. Payments were either Credit Card or Money Order. Refused to take cashiers check. – This is exactly why we cannot understand the point of renting the storage unit. Expenses that customer will incur will be way greater that our shuttle fee. But we did what customer requested.
To whom it may concern, Our office received On two separate occasions, this company has raised my price despite signing a contract. On the first occasion, [redacted] quoted me one price; he then called me within an hour to tell me that he failed to add the boxes so my price had changed....
The final quoted price was $4250. I was then sent a contract which did not match that price. I had another conversation with [redacted], [redacted] and [redacted], [redacted] quoted me a price of $4243. Again, the new contract did not reflect that price. [redacted] explained once again that boxes had not added and aplogized that [redacted] failed to tell me. On Friday Sept 1, I finally received the corrected contract. I signed it and deposited $1196. – We apologize for the confusion. [redacted] is a new employee and all people make mistakes. We glad we could work it out. Can we even consider it as “price raise” – not really. On Sep 2, the movers came to the house. Immediately, [redacted] told me that "the sales people are sellers, so they lie to you to get the contract signed, but we come in and actually set the price." [redacted] told me this because I protested signing blank contracts, being told that this was going to be much higher than quoted and that was the way they did business. – Nonsense. Please see attached Revised Written Estimate. Before the signature box you can see that we have a line: “NOTICE: Sign this document only if you agree to the new total estimated price. Do not sign this document if blank.” We DON’T want that to happen. I told [redacted] that I was used to moving and if the new estimate was higher than $300-$400, then they could stop packing and leave the house. I also told him that I would not pay more than $1500 for the pick-up because that is what [redacted] and [redacted] told me. [redacted] went and called his boss, came back and told me that the estimate would not go beyond the $300-$400, the $1500 pick-up deposit was fine, and he would get to work. To this I agreed. – Please see attached Revised Written Estimate. It was signed PRIOR to the move by the customer and CLEARLY shows that we estimated the move for $8597.00. And we not just hiding behind the contract – EVERYTHING was explained to the customer and she agreed. As [redacted] loaded the truck, I asked him to explain how cubic feet was loaded on the truck. He explained the truck holds 1300 cubic ft, the silver lines on the inside of the truck represent 100 cubic ft and the dots outside the truck correlate with the inside lines. – Customer clearly misunderstood [redacted]. Our truck holds 1700. IF we were to lie about the size of the truck we would go higher not lower. It does not make any sense. When I signed the initial contract, I was charged for 717 cu ft. When the truck was loaded, pictures clearly represent at max. 900 cubic ft but [redacted] charged me for 1339 cu ft (which the truck won't even hold). – Customer is a little confused. Please see attached Bill of Lading confirming that customer was charged for 1169 cu. ft. (717 cu ft + 452 cu ft of additional items). In addition, he claimed that the boxes needed were not included in the estimate (despite the fact that both [redacted] and [redacted] had supposedly fixed this and changed the price to 4243) but then turned around and said, the full pack includes whatever boxes are needed. – Let us explain what he meant – amount of boxes was estimated by [redacted] and [redacted], Full Packing Services includes all packing materials – boxes, tape, shrink wrap etc. The items he claimed were left off were normal household things like dishes and clothes. He changed the full pack cost from est $792 to $1709--doubling the price. – We don’t understand what customer means by “left off”, but we don’t work with “dishes and cloths” we work with “boxes. Dressers, beds”. Packing was charged according to the services provided and agreed prior. [redacted] insisted I sign blank contracts in the beginning (which is why I made him agree to a cap of total price), then after the truck was fully loaded, gave me a bill that changed total price from $4240 to over $7K. When I refused and said that I would not pay that price and he could take it off the truck, [redacted] closed the truck and tried to drive away with signed contracts that he filled out after my signature and refused to give me a copy. – Very confusing. In the very beginning of the complaint customer stated that she refused to sign “blank” contract. Now she signed it. Which one is it according to her? We know for sure that Revised Estimate was signed PRIOR to the move and Bill of Lading – when we knew the final numbers. Sincerely, Long Distance Relocation Services.
Complaint: [redacted]
I am rejecting this response because: It fixed nothing. This company extorts money from customers. You accept a quote performed by the company then they will up the price, in this case 40% more than what they offered to do the job for. That seems very illegal. I cannot control what their staff gathers as facts. I provided all the information requested. Their business plan appears to be sell the customer at a lower cost by cutting corners on the estimate by the sales staff, have the "QA" staff call a week before and discover their sales staff was wrong and up the price one time only again to find out when they perform the job both sales and QA were wrong. Would this happen in any other task? If I bought a car, would I agree on a price only to go pay and find that the salesman was incorrect and now they had to charge me 30% more which, because I need a car I agree too, only to go pick it up outside and have that person demand another 30% from me because of the incorrect calculations of the previous two departments? Additionally, they've had the knowledge of their staff littering my house and drinking and driving with no action for over a month. My family paid 120 a night for almost 30 days because of their business practices which was tell us a cost and tell us it'd take "about 4 days to arrive". We have also found over 20 items broken include art and furniture. There is no way anyone should use this company with their behavior.
Regards,
[redacted]
Complaint: ***
I am rejecting this response because:This must be some kind of a joke...This company checked that we had a king sized bed, box spring and frame and a queen sized mattress, box spring and frame and a couch on their initial estimate formThe only thing we added was the grill which we had to complete a new estimate for and send in- Amazingly the cost did not change.We did not take the king sized box spring or frameWe took the mattress only (which was not damaged in any way and they tore it open, bent it in half and ratcheted it down to fit in their moving truck which was already over 65% full when it arrived at our placeI have photographic proof of all of this.We did not take the queen sized mattress, box spring or frameIn fact, the company informed us they didn’t have enough room in the tiny transport truck they brought with them to even take the queen sized bed or box spring and we were forced to give it awayThey also did not have room for our tableIn addition, we used much smaller boxes than the traditional small moving box for the majority of our items which is why there were a few additional boxesyears of moving experience for the guys that came to my house is laughableThey borrowed my packing supplies and cart and proceeded to charge me for theirsThey destroyed my mattressThey did not have enough room for our possessions and they wrecked a lot of our poorly wrapped possessions in the process because they came so unpreparedI have photographs of all of this that they are in possession of so the fact that they are acting like they have no knowledge of this and pretending that they sent an experienced crew to our house is frustrating and an outright lie They charged us an additional $1,for this.To date we are missing pub table stills, tubs of Christmas decorations, boxes of our dogs toys and a food storage container, boxes of books, boxes of vinyl records -all of which they denied responsibility for because they claim to have no liability to transport your household goods safely and in good order.They have severely damaged (beyond repair in most cases) my grandfathers WWII trunk, our pub table, our chairs, my mattress,my brass lamp and a number of other things due to the inexperience of their moving team, poor handling and a, “More is better,” approach to moving that absolutely tramples consumers like me.I had no knowledge of *** being handicapped prior to my written complaint but her speech was frequently slurred, she was difficult to understand and she made promise after promise to me on delivery and the condition of our belonging and the delivery date in question-none of which came trueShe also promised that she would put me in touch with a supervisor and they would offer me some type of a discount on my move for all the problems I had experiencedThis was also a lieI had to call and email her times to try and speak to someone in chargeThe supervisor finally left me a message when I was in a work meetingShe was unreachable at the general mailbox she supplied me and never returned any of my callsTo this day I have not been afforded the courtesy of speaking to a supervisor or decision maker about the disaster my move is and was.This is inexcusable and a miserable way to do business.
Regards
*** ***
Complaint: [redacted]
I am rejecting this response because:I was not given a claim form for damages as nobody has called me back or accepts my calls. The list of items are longer than original estimate due to how items were packed. I was not told it was by the sum of cubic feet either only the packing that they actually pack! These are not good reasons. I also notice nobody addressed the issues of making me sign documents and pay BEFORE I could have my things or even check them. I have attached a few of the pictures of the many I took and videos. There are several more videos and photos. I also have an eyewitness statement as to the condition, treatment, and packing of my belongings.
Regards,
[redacted]
I was charged more than my original estimate. – Please see attached Revised Estimate for [redacted]. In the Description of the ADDITIONAL Goods you can see ADDITIONAL items which were not on the original estimate and which affected the final cost. They charged me for...
cubic feet of packing that I packed and not them. – [redacted]s shoes to have our Full Packing Service – service where labor and packing materials included and it’s charged according to the actual volume of the shipment. [redacted] did not have to do anything packing wise but she chose to. A number of my items were broken including my microwave. – We apologize for damages, but customer have to fill out the Claims form and send it back to us in order to be reimburse. Half the boxes were either 1/2 or 3/4 full and I was charged by the cubic feet. I have both video and photo evidence. My belongings were handled extremely rough as I watched my mattress fall right off the truck. – Please provide those evidences. I've tried contacting the company and am not getting any response. I have left messages and nobody is calling me back. – We apologize for that. Customer Service rep. will be in contact with you today.
We engaged Long Distance Relocation Services to help us move from Oakland to Charlotte. They have been an absolute nightmare. They gave us a quote for our move and asked for the contents of our small apartment. Then they sent a bunch of amateurs to load our stuff. – ...
We apologize if customer felt this way. All our movers a trained and have at least 3 years of experience. Their onsite rep proceeded to up the quoted rate by almost $1,700.00. – Rate remained the same. $1600 was added to the Bill of Lading due to the extra items (30 boxes, 15 plastic totes, extra-large sofa and a grill) that customer decided to take on the day of the pickup and extra services that customer did not disclose over the phone when original estimate was provided. This was after his 3 movers destroyed our $2,700.00 Sterns and Foster bed before they’d even left our residence. They tore it open on a corner of the building and proceeded to make jokes about how I’d better find a sewing kit even though I was standing right behind them taking pictures of everything. They then folded the mattress in half (it’s not memory foam) just to fit it in the truck and strapped it down in this position. – We apologize for the crew. As far as we know customer already submitted Claim Form and it is in process. What we wanted to add is that movers did NOT “destroyed our $2,700.00 Sterns and Foster bed” – there was a problem with the matrass. They borrowed our handtruck, tools and moving supplies to disassemble everything and proceeded to charge me $80 for using theirs. They destroyed the carpet in my house and I had to pay a person $200 to clean it after they left. They wrapped our furniture and belongings extremely poorly and proceeded to leave behind an entire section of our dining room table which I was then forced to transport across the country myself. – We apologize for using the handtruck and tools – if we knew that going to be on the Revdex.com complaint we would never asked the customer. About the packing material – we doubt that very much. – We did not pick up that piece because customer forgot about it before we left. If the customer would call our office we would offer him to pick it up or drop it off at our office. But customer never called. They told me if I wasn’t ready to take delivery of my things in 13 days I would have to pay storage and a myriad of other fees. It’s now been 23 days. We have no delivery of our things and no idea when they will be here. My moving coordinator makes promise after promise to escalate my concerns up the chain of command and to get back in touch with me and doesn’t ever follow through. I highly doubt the higher ups even know we are experiencing problems. – This two things have nothing in common – first one is have to do with the storage. We prorate storage fees by two weeks in other words if customer would need 13 days of storage it would be free, 14 days and more – there would be a charge. – Second is the delivery window. In our case it is up to 17 business days. First day when the customer was ready to accept delivery was November 6th. He was delivered November 16th – on the 8th business day. She has a hard time completing sentences and sounds like she’s under the influence of something she ought not to be on company time whenever I talk to her. – Next time when you decide to make fun on the handicap people you should look in the mirror and be ashamed.
Complaint: [redacted]
I am rejecting this response because: I totally disagree with the untruthful response of Long Distance Relocation Revdex.com Response to Complaint #[redacted] 29 August 2017 I am writing this letter in response to the reply to the complaint filed by me and my wife Gail against Long-distance Relocation. I will address each response specifically then I will try and bring you up to speed as to the situation that is still ongoing. My responses are underlined:This company quoted my move one price. 1). Correct the quote was $16,976.40 to transport 3082cu ft of House Hold Goods from CA to MD.Reply: The original quote was indeed (I have the copy to prove it) 12,900 + dollars that only increased to 17,000 at mu insistence. You chosen method to estimate is to have me walk into a room and tell you what is present. I requested a visit, which you informed me wasn’t feasible. A). Used materials that caused the area to fill up more quickly which caused the estimate to rise 25% above estimate. 2). We not saying that we did not use the materials but actual size of the shipment was 4750 cu ft. It’s really impossible to use that many materials. Customer had A LOT of EXTRA ITEMS.Reply: You used over 70 wardrobe boxes, of which your company packers and delivers both comment that is the largest number of wardrobe boxes that they have ever used, however it’s only me and my wife and over half the wardrobe boxes were packed with items not clothing and often left under packed, so they took up more space. A). Company would not discuss pending cost until all furniture was loaded and moved. – This is news for us. We spoke to customer on daily basis.Reply: This statement is not true, I challenge them to prove they initiated more than one call to my home once they had my household goods. My comment, as written was in reference to me asking how mush over my original estimate do it look like I am, and the packer supervisor said he will discuss it once they finished the packing. They have never been in contact with us, and I have phone logs to prove the amount of times they called me and the amount of calls placed by me and my wife, I have sent emails that go responded to.3). Now after contacting the company requesting delivery dates they will not reply nor have they delivered our household goods. I have contacted 4 individuals in customer services at this company and they do not reply. – Since the shipments size if greater than the size of any semi we had to split it. Full semi is already delivered and remaining HHG are on the way to the customer. Reply: First the size of my Pack out was over exaggerated due to the chosen packing methods and materials used, Long Distance relocation charged me for oversized items that the delivery agent stated should not have been billed as oversize. They also state here that the remaining items are on the way to me, however we contacted the dispatcher who could not confirm that my goods are enroute to me. They respond here that the goods are on the way, yet today, 29 August, they told us only that the goods might have been packed today, that they also are located on a truck that will first stop in Texas, then stop in Detroit, and finally to Baltimore. That is what I get for paying over 26,000.Lastly, Long Distance relocation packers broke a window in the house I was had my goods shipped from. They were informed immediately and asked that we put in acclaim. Today when we asked about repayment for the broken window, the dispatcher [redacted] initially stated that they are not responsible for broken windows….. They broke it, but are not responsible. Next, we were informed to put in a claim for the amount and follow the other stipulations for filing a claim likeGet 3 written estimates Get the claim notarizedOnly 1 claim per shipmentAll items need to be identified in 30 daysAmong many more.
Regards,
[redacted]
Complaint: 12387110
I am rejecting this response because:there werent 7 business days from the date of payment to date of pick up. I called THE DAY OF the payment for confirmation and received nothing and no follow up for days.
While my area was not impacted by the hurricane there was still NO confirmation that there was an order or anything happening with the payment. No confirmation email, confirmation number nothing. I shouldn't be held liable they did not communicate the status with the payment or order, nor that they didn't arrange for any kind of secondary options due to the hurricane. Without confirmation of services or payment it is a fraudulent charge/scam. Threatening me with a fee if I cancel the scam charge is blackmail.
Regards,
[redacted]
I am absolutely disgusted with the service I have received. – We are very sorry to hear it. On June 1st I received orders to my on-post housing on [redacted]. I immediately contacted my assigned customer service representative with my move in date (June...
9th). – That was the day when we started working on the delivery of HHG with First Available Day (FAD) for delivery as June 9th. They got back to me and told me delivery would not be that date. I was continuously told the same thing with every follow up inquiry. – On attached Bill Of Lading signed by the customer you can find that “1st Available Day for delivery is a first day of the delivery window and NOT the promised delivery date. Estimated delivery period is up to 30 business days from the date indicated as First Available Day for delivery”. That’s why our answer did not change. We will try our best to deliver it as close as possible to requested date, but we can not guarantee it. My belongings are not even 10 miles away in storage. – We are NOT sure where customer got the information, but HHG were stored in OR. It is now almost 3 weeks later and I was just told a dispatch driver was in [redacted]. Why is the nearest driver almost 700 miles away? – Because the HHG were stored in OR and now we delivering it to AL this is the route that that truck has.
Complaint: [redacted]
I am rejecting this response because:These responses again are not the facts! I added photos and videos that clearly showed that the boxes were not packed fully and most were 3/4 full and some 1/2. The claims of extra mattresses, chairs, etc... from original quote is not true. I only had 1 queen bed which was put in original quote so not sure where 2 extra mattresses came from, 1 computer chair, I wicker chair and 4 camp chairs all in original quote. Only item not in original quote was lawn mower as I forgot to mention it but that is not $3000. If it were I would have left it behind. I have not received communications from company as was stated either. I do not feel my claims are being taken seriously or that this company cares, just as it did not care for my belongings.
Regards,
[redacted]
Be warned. Don't let the good reviews fool you. I don't doubt that this company can occasionally do good business (my things did eventually get to me and "mostly" in one piece) but their customer service fell apart once they got my deposit and their quote meant nothing in the end. ...
– We sincerely apologize for the way customer feels about the moving process. The guy who I dealt with early in the process was great. He made me feel like I wasn't just a number and that I was going to have a great experience. – That is how we treat our customers. They quoted me a marvelous price knowing full well that they would nickle and dime me for things like taping up my boxes even though I offered to do so myself. – To blame us for “nickel and diming” is a little too much. Everything was presented to the customer in writing and he signed for it. They then decided I had 150 extra cubic feet of stuff than I was quoted (I maybe had 75 extra cubic feet but I think that was an exaggeration) costing me ~600 dollars extra on top of my quoted price. They also conveniently did not tell me that I was way over until the truck was packed and locked up. I swallowed that lost and decided to move on with my life instead of worrying about it. – Customer says that “maybe had 75 extra cubic feet”…maybe…maybe 80, maybe 90…maybe 150. Bottom line is EXTRA items costs EXTRA. To be exact – customer had 125 extra cubic feet. When I arrived at my new home, having not received any updates from the moving crew, I called to verify they were still on time. My things hadn't left the warehouse. They were going to be several days late with no apology, just a "sir that date was only an estimate." Again I did my best to ignore the issue and moved on. – It is very hard to comment on “when I arrived at my new home” without a date indication. Customer was not ready to receive the shipment on 26th of September, and the delivery address we received ONLY on 18th of September. When they finally got to my place, they could not get the semi close enough and told me it would be another day of waiting plus 450 dollars to unload my things onto a new smaller truck and move that truck in. I could not wait any longer and so I went to a truck rental service, rented a truck, met the movers 20 minutes away, had them unload and load the new truck, and drove them back to my place. – We don’t really understand what customer is talking about. Things does not add up. Usually we rent the truck in such case. $450 overnight charge that usually come to place when customer is not ready for delivery and we have to wait. Things don’t make sense. They of course decided I had two many steps to get to my apartment and promptly charged me another 150 dollars for the stairs. – The wording that customer uses is interesting. First we “decided” that customer had more items, that we “decided” that were are more steps. We NOT “deciding” – if there are more items – its MORE items, if there are more steps – there are MORE steps. If there is an extra charge for something (fully disclosed to the customer prior) – we charge it.
On 12/8 I was contacted by another person in the company who stated the first person was incorrect and that now to perform the job I owed more money (over $1200 more). My home had to be vacated so I had no alternative but to continue. – Our Quality Assurance department...
called to make sure that we have accurate information for the upcoming move and found out that some items were missing from the inventory. Extra items were added – extra money was charged. On 12/15 the company showed up. They left trash in my home and drank alcohol (owned by me) then proceed to drive away intoxicated and without reimbursement for the items stolen. – We apologize that customer fill that way. That does not sound like that could happen with our employees, but we will definitely do investigation on that. They demanded payment in full which was tendered and was again another $1800 more than they estimated. It was paid because at this point they had all my belonging and there was little I could do to fix the situation. – Usually payments are demanded in full. $1800 was added due to the additional items and additional services were provided. It is currently 1/2 and they have yet to actually deliver my belongings to my new address. My family has had to live in a motel for 3 weeks now and will be homeless as of this weekend as we are out of funds to pay for further lodging. I don't understand why I can't be estimated a price that is accurate and I don't understand why, after I paid them (40% more now than the estimate) I am not allowed to have my belongings. – We apologize for delay caused by the Holidays, but customer was delivered on 1/8 which is absolutely within 17 business day delivery window.
Paid the deposit for a move on 9/7- No communication from the company until 9/13- I called 10 times with no answer or response and only an automated service stating they were closed until further notice (no confirmation of moving order) – Let’s start by saying that...
customers pickup was scheduled for 9/20-9/21. Our message stated that our office is closed due to the hurricane but it specifically said that IF YOU ARE NOT affected by the hurricane Irma your relocation dates are NOT affected and will be according to the schedule. As far as we know OR was NOT affected by hurricane Irma. I email 3 different people a total of 4 times as well as contacted them on Facebook. on 9/12 I sent an email stating that was my cancellation of order. They're stating the attempts do not count despite their not contacting me back until 9/13. As there was no communication from 9/8-9/12 in regards to the status of my moving order and I am responsible for moving myself I made other arrangements. – Again, let us remind you that the move was scheduled for September 20th. According to our Cancellation Policy move have to be cancelled 7 business days prior first scheduled pickup date in order to get a full refund. Unfortunately, customer did not cancel 7 business day prior, so she is not liable for refund, but she still can use a credit with our company for her upcoming relocation.
This company quoted my move one price. – Correct the quote was $16,976.40 to transport 3082cu ft of House Hold Goods from CA to MD. Used materials that caused the area to fill up more quickly which caused the estimate to rise 25% above estimate. ...
– We not saying that we did not use the materials but actual size of the shipment was 4750 cu ft. It’s really impossible to use that many materials. Customer had A LOT of EXTRA ITEMS. Company would not discuss pending cost until all furniture was loaded and moved. – This is news for us. We spoke to customer on daily basis. Now after contacting the company requesting delivery dates they will not reply nor have they delivered our household goods. I have contacted 4 individuals in customer services at this company and they do not reply. – Since the shipments size if greater than the size of any semi we had to split it. Full semi is already delivered and remaining HHG are on the way to the customer.
We moved across country from Norther Virginia to Eureka California. When we selected the moving company we talked to our new landlord and she informed us that a tractor-trailer was able to fit down the road as one was used when she moved in. – This is great, but does the...
landlord have any experience driving trucks or maybe have CDL License or anyhow connected to trucking business? The aforementioned moving company charges a separate taxi fee if your items have to be moved from a tractor-trailer to a smaller straight-truck style vehicle, which is why we confirmed the tractor-trailer would fit. – Customer was aware of that charge from the very beginning. Fast forward last week. After being told the move would take somewhere between 7-17days our stuff was finally arriving after 25 days. During this time, because of the extraordinary length of time over what we were told it would take, new clothes had to be purchased. – Minor detail customer forgot to mention – 7-17 BUSINESS days. We picked up customer on July 20th. Delivery (as you can see from the customers statement below) was on August 14th. IT IS EXACTLY 17 BUSINESS DAYS - 100% WITHIN OUR CONTRACTUAL OBLIGATIONS. Before our stuff arrived on August 14, 2017 the driver of the tractor-trailer (truck from now on) called my wife multiple times to ask her about regulations and routes for trucks in California. She received at least 3 calls from the "professional driver" of the truck asking for commercial motor vehicle specific information. – He is a professional driver – not a local historian. He does not know every street in every city in every state of our country. When the driver arrived to our location he got out and immediately stated that his truck would not make it down the hill. He said that the hill was too much for his truck to handle and refused to try. We were the last load on the truck so no more weight other than our 1,000 sq feet of items to include empty dressers. After refusing to try to back his truck in he just left while we were still on the phone with customer service and didn't tell us where he was taking our stuff. – It was said before: The ONLY professional driver with expertise in that area was our driver. Not the customer nor landlord. Driver is responsible for the equipment, for the shipment and he is the one to decide whether he can make it or not. We were ready to pay the extra "long haul" fees but he flat out told his customer service he wasn't going to do that either, even though this is a clear option on their services. – Long haul service is available under the normal conditions. Nobody going to go up and down the hill carrying the furniture and boxes. It’s not safe and pretty much ridiculous. While my wife was on the phone with customer service she was told that it is usually required for deliveries to California to be transferred to another truck. None of that information was relayed to us when we signed the initial contract, which included the final destination in California. – NOT TRUE. Customer was aware of that charge from the very beginning. We had to secure a storage locker at $275 for the first month because he refused to back his truck down the hill. At the storage unit the driver continued to be very difficult and actually called my wife stupid. After unloading our items he also left trash behind which was all tape that they had used and were not any of our items. He said that the customer usually takes the trash, but customers are usually also getting items delivered to their houses. – Customer did not HAD to, he CHOOSE to rent a storage unit. We still don’t understand why he would do that but that was his choice and we comply with it. – We seriously doubt that our driver call anybody “stupid”, but if that’s the case we sincerely apologize for that. Once we finally finished up unloading everything into the storage unit we spoke with out landlord at the original destination. She confirmed that not only was her stuff delivered in a tractor-trailer on the exact same hill but three different times a tractor trailer has backed down the hill to deliver people's moving supplies. On top of this a handicap van set up to transport physically handicap individuals makes it up and down the hill daily showing that the clearance is not an issue. I have pictures and measurements from both his tractor-trailer and my standard truck in terms of clearance. I sent these photos to the company and their response was that the photos of the delivery truck were at the storage unit so they don’t show access. As stated before the driver took off so I was unable to take photos of the truck at our original destination. I also used a clinometer and the steepest part is only 8percent. This is the same and actually less than some of the hills that are taken on the major interstate on the route through California. – Again, there are a lot of variables is that issue. How many axels are on the trailer, clearance, how many axes are on the truck, belly-boxes, typo of the trailer and so on. Driver is the one to make a call - if he said he cannot make it that’s what it is going to be. To top it all of, when we move all of our items I will have to hire someone again to help because my wife is pregnant and unable to assist with any large items. The main reasons we didn't use a uhaul to do it ourselves. Payments were either Credit Card or Money Order. Refused to take cashiers check. – This is exactly why we cannot understand the point of renting the storage unit. Expenses that customer will incur will be way greater that our shuttle fee. But we did what customer requested.
To whom it may concern, Our office received On two separate occasions, this company has raised my price despite signing a contract. On the first occasion, [redacted] quoted me one price; he then called me within an hour to tell me that he failed to add the boxes so my price had changed....
The final quoted price was $4250. I was then sent a contract which did not match that price. I had another conversation with [redacted], [redacted] and [redacted], [redacted] quoted me a price of $4243. Again, the new contract did not reflect that price. [redacted] explained once again that boxes had not added and aplogized that [redacted] failed to tell me. On Friday Sept 1, I finally received the corrected contract. I signed it and deposited $1196. – We apologize for the confusion. [redacted] is a new employee and all people make mistakes. We glad we could work it out. Can we even consider it as “price raise” – not really. On Sep 2, the movers came to the house. Immediately, [redacted] told me that "the sales people are sellers, so they lie to you to get the contract signed, but we come in and actually set the price." [redacted] told me this because I protested signing blank contracts, being told that this was going to be much higher than quoted and that was the way they did business. – Nonsense. Please see attached Revised Written Estimate. Before the signature box you can see that we have a line: “NOTICE: Sign this document only if you agree to the new total estimated price. Do not sign this document if blank.” We DON’T want that to happen. I told [redacted] that I was used to moving and if the new estimate was higher than $300-$400, then they could stop packing and leave the house. I also told him that I would not pay more than $1500 for the pick-up because that is what [redacted] and [redacted] told me. [redacted] went and called his boss, came back and told me that the estimate would not go beyond the $300-$400, the $1500 pick-up deposit was fine, and he would get to work. To this I agreed. – Please see attached Revised Written Estimate. It was signed PRIOR to the move by the customer and CLEARLY shows that we estimated the move for $8597.00. And we not just hiding behind the contract – EVERYTHING was explained to the customer and she agreed. As [redacted] loaded the truck, I asked him to explain how cubic feet was loaded on the truck. He explained the truck holds 1300 cubic ft, the silver lines on the inside of the truck represent 100 cubic ft and the dots outside the truck correlate with the inside lines. – Customer clearly misunderstood [redacted]. Our truck holds 1700. IF we were to lie about the size of the truck we would go higher not lower. It does not make any sense. When I signed the initial contract, I was charged for 717 cu ft. When the truck was loaded, pictures clearly represent at max. 900 cubic ft but [redacted] charged me for 1339 cu ft (which the truck won't even hold). – Customer is a little confused. Please see attached Bill of Lading confirming that customer was charged for 1169 cu. ft. (717 cu ft + 452 cu ft of additional items). In addition, he claimed that the boxes needed were not included in the estimate (despite the fact that both [redacted] and [redacted] had supposedly fixed this and changed the price to 4243) but then turned around and said, the full pack includes whatever boxes are needed. – Let us explain what he meant – amount of boxes was estimated by [redacted] and [redacted], Full Packing Services includes all packing materials – boxes, tape, shrink wrap etc. The items he claimed were left off were normal household things like dishes and clothes. He changed the full pack cost from est $792 to $1709--doubling the price. – We don’t understand what customer means by “left off”, but we don’t work with “dishes and cloths” we work with “boxes. Dressers, beds”. Packing was charged according to the services provided and agreed prior. [redacted] insisted I sign blank contracts in the beginning (which is why I made him agree to a cap of total price), then after the truck was fully loaded, gave me a bill that changed total price from $4240 to over $7K. When I refused and said that I would not pay that price and he could take it off the truck, [redacted] closed the truck and tried to drive away with signed contracts that he filled out after my signature and refused to give me a copy. – Very confusing. In the very beginning of the complaint customer stated that she refused to sign “blank” contract. Now she signed it. Which one is it according to her? We know for sure that Revised Estimate was signed PRIOR to the move and Bill of Lading – when we knew the final numbers. Sincerely, Long Distance Relocation Services.
Complaint: [redacted]
I am rejecting this response because: It fixed nothing. This company extorts money from customers. You accept a quote performed by the company then they will up the price, in this case 40% more than what they offered to do the job for. That seems very illegal. I cannot control what their staff gathers as facts. I provided all the information requested. Their business plan appears to be sell the customer at a lower cost by cutting corners on the estimate by the sales staff, have the "QA" staff call a week before and discover their sales staff was wrong and up the price one time only again to find out when they perform the job both sales and QA were wrong. Would this happen in any other task? If I bought a car, would I agree on a price only to go pay and find that the salesman was incorrect and now they had to charge me 30% more which, because I need a car I agree too, only to go pick it up outside and have that person demand another 30% from me because of the incorrect calculations of the previous two departments? Additionally, they've had the knowledge of their staff littering my house and drinking and driving with no action for over a month. My family paid 120 a night for almost 30 days because of their business practices which was tell us a cost and tell us it'd take "about 4 days to arrive". We have also found over 20 items broken include art and furniture. There is no way anyone should use this company with their behavior.
Regards,
[redacted]