We engaged Long Distance Relocation Services to help us move from Oakland to CharlotteThey have been an absolute nightmareThey gave us a quote for our move and asked for the contents of our small apartmentThen they sent a bunch of amateurs to load our stuff– We apologize if customer felt this wayAll our movers a trained and have at least years of experienceTheir onsite rep proceeded to up the quoted rate by almost $1,– Rate remained the same$was added to the Bill of Lading due to the extra items (boxes, plastic totes, extra-large sofa and a grill) that customer decided to take on the day of the pickup and extra services that customer did not disclose over the phone when original estimate was providedThis was after his movers destroyed our $2,Sterns and Foster bed before they’d even left our residenceThey tore it open on a corner of the building and proceeded to make jokes about how I’d better find a sewing kit even though I was standing right behind them taking pictures of everythingThey then folded the mattress in half (it’s not memory foam) just to fit it in the truck and strapped it down in this position– We apologize for the crewAs far as we know customer already submitted Claim Form and it is in processWhat we wanted to add is that movers did NOT “destroyed our $2,Sterns and Foster bed” – there was a problem with the matrassThey borrowed our handtruck, tools and moving supplies to disassemble everything and proceeded to charge me $for using theirsThey destroyed the carpet in my house and I had to pay a person $to clean it after they leftThey wrapped our furniture and belongings extremely poorly and proceeded to leave behind an entire section of our dining room table which I was then forced to transport across the country myself– We apologize for using the handtruck and tools – if we knew that going to be on the Revdex.com complaint we would never asked the customerAbout the packing material – we doubt that very much– We did not pick up that piece because customer forgot about it before we leftIf the customer would call our office we would offer him to pick it up or drop it off at our officeBut customer never calledThey told me if I wasn’t ready to take delivery of my things in days I would have to pay storage and a myriad of other feesIt’s now been daysWe have no delivery of our things and no idea when they will be hereMy moving coordinator makes promise after promise to escalate my concerns up the chain of command and to get back in touch with me and doesn’t ever follow throughI highly doubt the higher ups even know we are experiencing problems– This two things have nothing in common – first one is have to do with the storageWe prorate storage fees by two weeks in other words if customer would need days of storage it would be free, days and more – there would be a charge– Second is the delivery windowIn our case it is up to business daysFirst day when the customer was ready to accept delivery was November 6thHe was delivered November 16th – on the 8th business day She has a hard time completing sentences and sounds like she’s under the influence of something she ought not to be on company time whenever I talk to her– Next time when you decide to make fun on the handicap people you should look in the mirror and be ashamed
Complaint: I am rejecting this response because:there werent business days from the date of payment to date of pick upI called THE DAY OF the payment for confirmation and received nothing and no follow up for days While my area was not impacted by the hurricane there was still NO confirmation that there was an order or anything happening with the paymentNo confirmation email, confirmation number nothingI shouldn't be held liable they did not communicate the status with the payment or order, nor that they didn't arrange for any kind of secondary options due to the hurricaneWithout confirmation of services or payment it is a fraudulent charge/scamThreatening me with a fee if I cancel the scam charge is blackmail Regards, [redacted] ***
We moved across country from Norther Virginia to Eureka CaliforniaWhen we selected the moving company we talked to our new landlord and she informed us that a tractor-trailer was able to fit down the road as one was used when she moved in– This is great, but does the landlord have any experience driving trucks or maybe have CDL License or anyhow connected to trucking business? The aforementioned moving company charges a separate taxi fee if your items have to be moved from a tractor-trailer to a smaller straight-truck style vehicle, which is why we confirmed the tractor-trailer would fit– Customer was aware of that charge from the very beginningFast forward last weekAfter being told the move would take somewhere between 7-17days our stuff was finally arriving after daysDuring this time, because of the extraordinary length of time over what we were told it would take, new clothes had to be purchased– Minor detail customer forgot to mention – 7-BUSINESS daysWe picked up customer on July 20thDelivery (as you can see from the customers statement below) was on August 14thIT IS EXACTLY BUSINESS DAYS - 100% WITHIN OUR CONTRACTUAL OBLIGATIONSBefore our stuff arrived on August 14, the driver of the tractor-trailer (truck from now on) called my wife multiple times to ask her about regulations and routes for trucks in CaliforniaShe received at least calls from the "professional driver" of the truck asking for commercial motor vehicle specific information– He is a professional driver – not a local historianHe does not know every street in every city in every state of our countryWhen the driver arrived to our location he got out and immediately stated that his truck would not make it down the hillHe said that the hill was too much for his truck to handle and refused to tryWe were the last load on the truck so no more weight other than our 1,sq feet of items to include empty dressersAfter refusing to try to back his truck in he just left while we were still on the phone with customer service and didn't tell us where he was taking our stuff– It was said before: The ONLY professional driver with expertise in that area was our driverNot the customer nor landlordDriver is responsible for the equipment, for the shipment and he is the one to decide whether he can make it or notWe were ready to pay the extra "long haul" fees but he flat out told his customer service he wasn't going to do that either, even though this is a clear option on their services– Long haul service is available under the conditionsNobody going to go up and down the hill carrying the furniture and boxesIt’s not safe and pretty much ridiculousWhile my wife was on the phone with customer service she was told that it is usually required for deliveries to California to be transferred to another truckNone of that information was relayed to us when we signed the initial contract, which included the final destination in California– NOT TRUECustomer was aware of that charge from the very beginningWe had to secure a storage locker at $for the first month because he refused to back his truck down the hillAt the storage unit the driver continued to be very difficult and actually called my wife stupidAfter unloading our items he also left trash behind which was all tape that they had used and were not any of our itemsHe said that the customer usually takes the trash, but customers are usually also getting items delivered to their houses– Customer did not HAD to, he CHOOSE to rent a storage unitWe still don’t understand why he would do that but that was his choice and we comply with it– We seriously doubt that our driver call anybody “stupid”, but if that’s the case we sincerely apologize for thatOnce we finally finished up unloading everything into the storage unit we spoke with out landlord at the original destinationShe confirmed that not only was her stuff delivered in a tractor-trailer on the exact same hill but three different times a tractor trailer has backed down the hill to deliver people's moving suppliesOn top of this a handicap van set up to transport physically handicap individuals makes it up and down the hill daily showing that the clearance is not an issueI have pictures and measurements from both his tractor-trailer and my standard truck in terms of clearanceI sent these photos to the company and their response was that the photos of the delivery truck were at the storage unit so they don’t show accessAs stated before the driver took off so I was unable to take photos of the truck at our original destinationI also used a clinometer and the steepest part is only 8percentThis is the same and actually less than some of the hills that are taken on the major interstate on the route through California– Again, there are a lot of variables is that issueHow many axels are on the trailer, clearance, how many axes are on the truck, belly-boxes, typo of the trailer and so onDriver is the one to make a call - if he said he cannot make it that’s what it is going to beTo top it all of, when we move all of our items I will have to hire someone again to help because my wife is pregnant and unable to assist with any large itemsThe main reasons we didn't use a uhaul to do it ourselvesPayments were either Credit Card or Money OrderRefused to take cashiers check– This is exactly why we cannot understand the point of renting the storage unitExpenses that customer will incur will be way greater that our shuttle feeBut we did what customer requested
Complaint: [redacted] I am rejecting this response because: It fixed nothingThis company extorts money from customersYou accept a quote performed by the company then they will up the price, in this case 40% more than what they offered to do the job forThat seems very illegalI cannot control what their staff gathers as factsI provided all the information requestedTheir business plan appears to be sell the customer at a lower cost by cutting corners on the estimate by the sales staff, have the "QA" staff call a week before and discover their sales staff was wrong and up the price one time only again to find out when they perform the job both sales and QA were wrongWould this happen in any other task? If I bought a car, would I agree on a price only to go pay and find that the salesman was incorrect and now they had to charge me 30% more which, because I need a car I agree too, only to go pick it up outside and have that person demand another 30% from me because of the incorrect calculations of the previous two departments? Additionally, they've had the knowledge of their staff littering my house and drinking and driving with no action for over a monthMy family paid a night for almost days because of their business practices which was tell us a cost and tell us it'd take "about days to arrive"We have also found over items broken include art and furnitureThere is no way anyone should use this company with their behavior Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:These responses again are not the facts! I added photos and videos that clearly showed that the boxes were not packed fully and most were 3/full and some 1/The claims of extra mattresses, chairs, etcfrom original quote is not trueI only had queen bed which was put in original quote so not sure where extra mattresses came from, computer chair, I wicker chair and camp chairs all in original quoteOnly item not in original quote was lawn mower as I forgot to mention it but that is not $If it were I would have left it behindI have not received communications from company as was stated eitherI do not feel my claims are being taken seriously or that this company cares, just as it did not care for my belongings Regards, [redacted] ***
We engaged Long Distance Relocation Services to help us move from Oakland to CharlotteThey have been an absolute nightmareThey gave us a quote for our move and asked for the contents of our small apartmentThen they sent a bunch of amateurs to load our stuff– We apologize if customer felt this wayAll our movers a trained and have at least years of experienceTheir onsite rep proceeded to up the quoted rate by almost $1,– Rate remained the same$was added to the Bill of Lading due to the extra items (boxes, plastic totes, extra-large sofa and a grill) that customer decided to take on the day of the pickup and extra services that customer did not disclose over the phone when original estimate was providedThis was after his movers destroyed our $2,Sterns and Foster bed before they’d even left our residenceThey tore it open on a corner of the building and proceeded to make jokes about how I’d better find a sewing kit even though I was standing right behind them taking pictures of everythingThey then folded the mattress in half (it’s not memory foam) just to fit it in the truck and strapped it down in this position– We apologize for the crewAs far as we know customer already submitted Claim Form and it is in processWhat we wanted to add is that movers did NOT “destroyed our $2,Sterns and Foster bed” – there was a problem with the matrassThey borrowed our handtruck, tools and moving supplies to disassemble everything and proceeded to charge me $for using theirsThey destroyed the carpet in my house and I had to pay a person $to clean it after they leftThey wrapped our furniture and belongings extremely poorly and proceeded to leave behind an entire section of our dining room table which I was then forced to transport across the country myself– We apologize for using the handtruck and tools – if we knew that going to be on the Revdex.com complaint we would never asked the customerAbout the packing material – we doubt that very much– We did not pick up that piece because customer forgot about it before we leftIf the customer would call our office we would offer him to pick it up or drop it off at our officeBut customer never calledThey told me if I wasn’t ready to take delivery of my things in days I would have to pay storage and a myriad of other feesIt’s now been daysWe have no delivery of our things and no idea when they will be hereMy moving coordinator makes promise after promise to escalate my concerns up the chain of command and to get back in touch with me and doesn’t ever follow throughI highly doubt the higher ups even know we are experiencing problems– This two things have nothing in common – first one is have to do with the storageWe prorate storage fees by two weeks in other words if customer would need days of storage it would be free, days and more – there would be a charge– Second is the delivery windowIn our case it is up to business daysFirst day when the customer was ready to accept delivery was November 6thHe was delivered November 16th – on the 8th business day She has a hard time completing sentences and sounds like she’s under the influence of something she ought not to be on company time whenever I talk to her– Next time when you decide to make fun on the handicap people you should look in the mirror and be ashamed
Complaint: I am rejecting this response because:there werent business days from the date of payment to date of pick upI called THE DAY OF the payment for confirmation and received nothing and no follow up for days While my area was not impacted by the hurricane there was still NO confirmation that there was an order or anything happening with the paymentNo confirmation email, confirmation number nothingI shouldn't be held liable they did not communicate the status with the payment or order, nor that they didn't arrange for any kind of secondary options due to the hurricaneWithout confirmation of services or payment it is a fraudulent charge/scamThreatening me with a fee if I cancel the scam charge is blackmail Regards, [redacted] ***
We moved across country from Norther Virginia to Eureka CaliforniaWhen we selected the moving company we talked to our new landlord and she informed us that a tractor-trailer was able to fit down the road as one was used when she moved in– This is great, but does the landlord have any experience driving trucks or maybe have CDL License or anyhow connected to trucking business? The aforementioned moving company charges a separate taxi fee if your items have to be moved from a tractor-trailer to a smaller straight-truck style vehicle, which is why we confirmed the tractor-trailer would fit– Customer was aware of that charge from the very beginningFast forward last weekAfter being told the move would take somewhere between 7-17days our stuff was finally arriving after daysDuring this time, because of the extraordinary length of time over what we were told it would take, new clothes had to be purchased– Minor detail customer forgot to mention – 7-BUSINESS daysWe picked up customer on July 20thDelivery (as you can see from the customers statement below) was on August 14thIT IS EXACTLY BUSINESS DAYS - 100% WITHIN OUR CONTRACTUAL OBLIGATIONSBefore our stuff arrived on August 14, the driver of the tractor-trailer (truck from now on) called my wife multiple times to ask her about regulations and routes for trucks in CaliforniaShe received at least calls from the "professional driver" of the truck asking for commercial motor vehicle specific information– He is a professional driver – not a local historianHe does not know every street in every city in every state of our countryWhen the driver arrived to our location he got out and immediately stated that his truck would not make it down the hillHe said that the hill was too much for his truck to handle and refused to tryWe were the last load on the truck so no more weight other than our 1,sq feet of items to include empty dressersAfter refusing to try to back his truck in he just left while we were still on the phone with customer service and didn't tell us where he was taking our stuff– It was said before: The ONLY professional driver with expertise in that area was our driverNot the customer nor landlordDriver is responsible for the equipment, for the shipment and he is the one to decide whether he can make it or notWe were ready to pay the extra "long haul" fees but he flat out told his customer service he wasn't going to do that either, even though this is a clear option on their services– Long haul service is available under the conditionsNobody going to go up and down the hill carrying the furniture and boxesIt’s not safe and pretty much ridiculousWhile my wife was on the phone with customer service she was told that it is usually required for deliveries to California to be transferred to another truckNone of that information was relayed to us when we signed the initial contract, which included the final destination in California– NOT TRUECustomer was aware of that charge from the very beginningWe had to secure a storage locker at $for the first month because he refused to back his truck down the hillAt the storage unit the driver continued to be very difficult and actually called my wife stupidAfter unloading our items he also left trash behind which was all tape that they had used and were not any of our itemsHe said that the customer usually takes the trash, but customers are usually also getting items delivered to their houses– Customer did not HAD to, he CHOOSE to rent a storage unitWe still don’t understand why he would do that but that was his choice and we comply with it– We seriously doubt that our driver call anybody “stupid”, but if that’s the case we sincerely apologize for thatOnce we finally finished up unloading everything into the storage unit we spoke with out landlord at the original destinationShe confirmed that not only was her stuff delivered in a tractor-trailer on the exact same hill but three different times a tractor trailer has backed down the hill to deliver people's moving suppliesOn top of this a handicap van set up to transport physically handicap individuals makes it up and down the hill daily showing that the clearance is not an issueI have pictures and measurements from both his tractor-trailer and my standard truck in terms of clearanceI sent these photos to the company and their response was that the photos of the delivery truck were at the storage unit so they don’t show accessAs stated before the driver took off so I was unable to take photos of the truck at our original destinationI also used a clinometer and the steepest part is only 8percentThis is the same and actually less than some of the hills that are taken on the major interstate on the route through California– Again, there are a lot of variables is that issueHow many axels are on the trailer, clearance, how many axes are on the truck, belly-boxes, typo of the trailer and so onDriver is the one to make a call - if he said he cannot make it that’s what it is going to beTo top it all of, when we move all of our items I will have to hire someone again to help because my wife is pregnant and unable to assist with any large itemsThe main reasons we didn't use a uhaul to do it ourselvesPayments were either Credit Card or Money OrderRefused to take cashiers check– This is exactly why we cannot understand the point of renting the storage unitExpenses that customer will incur will be way greater that our shuttle feeBut we did what customer requested
Complaint: [redacted] I am rejecting this response because: It fixed nothingThis company extorts money from customersYou accept a quote performed by the company then they will up the price, in this case 40% more than what they offered to do the job forThat seems very illegalI cannot control what their staff gathers as factsI provided all the information requestedTheir business plan appears to be sell the customer at a lower cost by cutting corners on the estimate by the sales staff, have the "QA" staff call a week before and discover their sales staff was wrong and up the price one time only again to find out when they perform the job both sales and QA were wrongWould this happen in any other task? If I bought a car, would I agree on a price only to go pay and find that the salesman was incorrect and now they had to charge me 30% more which, because I need a car I agree too, only to go pick it up outside and have that person demand another 30% from me because of the incorrect calculations of the previous two departments? Additionally, they've had the knowledge of their staff littering my house and drinking and driving with no action for over a monthMy family paid a night for almost days because of their business practices which was tell us a cost and tell us it'd take "about days to arrive"We have also found over items broken include art and furnitureThere is no way anyone should use this company with their behavior Regards, [redacted] ***
Complaint: [redacted] I am rejecting this response because:These responses again are not the facts! I added photos and videos that clearly showed that the boxes were not packed fully and most were 3/full and some 1/The claims of extra mattresses, chairs, etcfrom original quote is not trueI only had queen bed which was put in original quote so not sure where extra mattresses came from, computer chair, I wicker chair and camp chairs all in original quoteOnly item not in original quote was lawn mower as I forgot to mention it but that is not $If it were I would have left it behindI have not received communications from company as was stated eitherI do not feel my claims are being taken seriously or that this company cares, just as it did not care for my belongings Regards, [redacted] ***