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Saunders Associates

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Reviews Saunders Associates

Saunders Associates Reviews (14)

Our firm had a valid management agreement with the owner of this property which was drafted in early A refund is being processed in this matter, and the complainant will be receiving it through our attorney's office We apologize for the delay

Complaint: ***
I am rejecting this response because:
While we have all had an unusually harsh winter, it does not make it acceptable to fail to refund the money promised on the dates specified. The firm has never contacted us nor have they come through on any of their promises. If we do not receive the promised compensation in days we will be seeking legal action against Saunders. This is second complaint we have had to register with the company for poor business practices.
Sincerely,
Meagan Macgregor

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Complaint:
I am rejecting this response because:Saunders has told me the same thing for the last three months.I am now filing a complaint with the Attorney Generals OfficeThe deposit should have been in an interest bearing account for immediate distribution.
Sincerely,
Marion Shafer

Our firm had a valid management agreement with the owner of this property which was drafted in early 2013.  A refund is being processed in this matter, and the complainant will be receiving it through our attorney's office.  We apologize for the delay.

Our firm still plans to make the refund to this complainant. Due to an unusually harsh winter we had to replace several boilers on our properties and had increased heating expenses. Nevertheless, we are almost in a position at this point in time to turn funds over to our attorney for this...

complainant. We will be handling this matter shortly and contacting them.

Review: On August 1 2013 my husband and I rented a home from Saunders Associates. While there were minor issues with the properties, we were generally satisfied with the home. We struck an agreement with the property owners that my husband would do the repairs and we would be compensated in the form of rent reduction. However we found out by a chance meeting with the home previous owners that Saunders did not actually own the home, as they had told us they did, instead they had a management agreement on the property and were in discussion with the bank to purchase it. Saunders Assoc. told us they were "refinancing" the property. On August 5th they lost the property to Fannie Mae, however they still collected rent on September 4th even though they no longer owned the property (we had not yet become aware of the situation). They continued to deceive us and lie and discuss continued repairs. During this time we became aware of a severe mold problem in the basement. We contacted mold remediation specialists who made us immediately quarantine the basement and remove what belongings we could that were not porous. However we long property that had been contaminated. We contacted Saunders multiple times however they never responded, we now know because they did not own the home. They fraudulently and deceptively presented their stake in the home to us and took our money under false pretenses. While we understand you can rent under a management agreement, our issue is their questionable business practices and the September's rent that they took anyway and the mold they allowed to grow and spread in our home with our young children possibly causing sickness and property damage.Desired Settlement: We would like our security deposit refunded, our September rent refunded, a refund for the property we lost as a result of the mold that they did not remediate, and this matter to effect their rating on the Revdex.com so they other families will not fall victim to their practices.

Business

Response:

Our firm managed this property in Colchester, CT, and the complainant inspected the property as a rental and accepted it. They were given an executed lease to protect their tenancy.

Our firm disagrees with certain aspects of this complaint and we are currently working on a resolution.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did confirm in my complaint that we accepted tenancy of the property and that our lease protects our tenancy. The complaint is against the business practices of Saunders for failing to disclose their stake in the property. They told us they were "refinancing" the property when in reality they only had a management agreement, had no ownership of the property, and within a week of our lease lost their management agreement and [redacted] took ownership of the property. Saunders continued to take rent from us for an additional month even though they had no legal right to do so. All our calls to Saunders went unreturned and Mr. Burke continued to lie to us about the ownership of the property. Additionally this does not even address the health concern of the mold growing in the basement that Saunders never addressed when they had the management agreement and has now left for my family, with two small children, to deal with because they lied about their ownership of the home. In your response you stated you are working to resolve the issue however no one has contacted myself or my husband regarding the matter, still, and we have yet to receive any of our money back as requested.

Sincerely,

Meagan Macgregor

Consumer

Response:

Review: [redacted]

I am rejecting this response because: All responses are in purple;

1. When the McGregors approached us about the rental they were concerned about the condition of the property only and the ownership and financing status of the property were not even discussed - these items emerged much later when they were approached by the bank.

Just as an aside we're actually the MACGREGORs. In regards to this issue, Saunders lied to us and stated that their were "refinancing" the home with the bank. So naturally we did not discuss the ownership of financing status because they told us it was being refinanced. You cannot refinance without having a mortgage. It was not until later when there was a notice of occupancy on our door that we learned that Saunders never actually owned the property, rather had a management agreement. This would never have been an issue if the company had been honest with us. We are aware this is not illegal, we are simply noting this is bad business practice.

2 . When we signed the management agreement with the owner, it was totally valid and the owner of the property had informed us that he was tentatively filing a bankruptcy, and the foreclosure had not yet even occurred when the McGregors took occupancy.

In regards to this issue, we are not debating the validity. However within 5 days of signing Saunders had a law date and was no longer holding a property agreement and thus had no right to collect the next month's rent, which they did.

3. We informed our attorney about this situation and it was determined that the property could in fact be leased as long as the McGregors were given a written lease for their protection, and we complied.

Again, we understand that's legal, we're not contesting that. We're contesting your unethical business practice in not disclosing this and furthermore never contacting us again after you lost the property and failing to return ANY of our phone calls.

4. Once we have determined that the McGregors have vacated the premises we will gladly give them a pro-rated refund for any monies paid that could not be deemed as rent. This is an open issue and we are still working on a resolution. This should be resolved within the next few weeks.

We are contesting this. As you have no legal standing on the premise and have no for months we are requesting you return our security deposit, last months rent, and October's rent (all of which we have receipts for ) immediately as the property is no longer yours, it is the bank's and our occupancy of the property should have no standing in whether or not you refund our monies. Additionally we request it be the full amount, not pro-rated for any reason.

5. The ONLY issue in this case with any validity was the amount of hidden mold in the basement walls which precipitated this dispute in the first place.

While the mold is indeed a valid issue, and you failed to do anything about it while you were our landlords and put our health at risk, the issue of returning our security deposit, which you cannot legally hold any longer because you are not our landlords, is a valid reason. We will continue to pursue this until it is repaid. I find it odd that you say you are working on a resolution but you still fail to return, or initiate any calls on this matter.

In the spirit of good customer relations, our firm plans to continue working on this until the McGregors are satisfied with the outcome.

We'll be satisfied when our security deposit, last month, and October rent is returned (ASAP), and their is monetary compensation for the property we lost due to the mold never being eradicated. Furthermore, an apology for the abhorrent business practice would go a long way. Due to this disaster us and our two small children need to move again and we cannot due that without the return of that money. So due as you're saying and actually contact us and work towards a resolution!

Sincerely,

Meagan MacGregor

Business

Response:

Our firm agrees with some of the complainant's allegations regarding this property, and we totally disagree with other issues that were

mentioned in her complaint. Nevertheless, in the spirit of good customer relations. we do in fact plan to give a refund to this party.

We should have our research regarding this matter completed shortly, and we have consulted with our attorney on this at his

Bridgeport office as to what he considers that refund should be in this case.

Incidentally, we had one of our property managers drive by the property on the evening of Friday, December 13th, and it was evident

that the MacGregors still occupied the premises due to the fact that lights were on, and Christmas decorations were present. We will

work diligently on this matter until everyone is satisfied.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

Again, we continue to stress that you are NOT working with us. Which is entirely the problem. You have not contacted us or tried to work with us to solve the problem. If you want to hold the security deposit until we move even though you're not our landlord fine. However, we maintain we are entitled to compensation to damages to our property because you never dealt with the mold, a return of our "last month" rent because we never had a last month with you as you lost the house before that could happen, and a return of September rent because you lost the house before Seltember and had no right to collect that rent. Again I'll insist your business practices were deceitful and you did lie to us. So please, follow through on what you continually say you're doing and work with us to resolve this matter until we are satisfied are we will pursue this with other venues and outlets.

Review: My husband and I had a previous complaint against Saunders Associates for their devious business practices and were seeking compensation for the rent payments they took from us while they did not have any legal authority to do so. This claim was closed when Saunders, through the Revdex.com, said they would be issuing us 2 checks, each of $2,000, as compensation. The first to be issued March 2nd, the final on April 2nd. Today is March 9th and we have received no such payment. Thus we are opening another complaint against the company. This time if we do not receive a speedy resolution we will be pursuing legal action against the company for this issue as well as the previous issues which started the complaint process. We are hoping that this matter is settled promptly. It is very disconcerting that Saunders lied, again, and did not resolve the issue as they promised to.Desired Settlement: We would like the $4000 promised by Saunders, in ONE payment within the next 2 weeks. We do not trust Saunders to issue a second check, as they have already proven untrustworthy in issuing the first one.

Business

Response:

Our firm still plans to make the refund to this complainant. Due to an unusually harsh winter we had to replace several boilers on our properties and had increased heating expenses. Nevertheless, we are almost in a position at this point in time to turn funds over to our attorney for this complainant. We will be handling this matter shortly and contacting them.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

While we have all had an unusually harsh winter, it does not make it acceptable to fail to refund the money promised on the dates specified. The firm has never contacted us nor have they come through on any of their promises. If we do not receive the promised compensation in 30 days we will be seeking legal action against Saunders. This is second complaint we have had to register with the company for poor business practices.

Sincerely,

Meagan Macgregor

Review: Mechanicals of house are in poor condition as roof leaks and furnace does not work. The house is also in foreclosure

At the end of June 2013 we responded to an ad on [redacted] list for a house for rent. My family and I met a maintenance worker at the house for a tour. we entered an agreement to move in with a deposit of $2,700 and second month free of rent due to cleaning the house and painting as well as yard work, Landlord agreed to take care of the mechanicals of the house. There were some plumbing issues, a moldy room in basement, roof leak, and the furnace is not functioning. The plumbing issue was taken care of. The other issues were not. The land lord stated in the beginning of July someone would be out to take care of the roof leak. No one showed. house is very musty, and basement mold is coming through the floors. At the end of July we got a knock at the back door from a man claiming to be the owner of the house (different from land lord). He stated that the house was in foreclosure and we were being scammed. The owner and saunders associates had entered an agreement at some point to do a quick sale but Saunders Associates failed to follow through. My wife and I were in disbelief so we went to the town hall to get public records on the house, Saunders Associates is not listed as the owner and the house is in foreclosure since October 2012. We then tried reaching the supposed landlord and were not successful. The Mayor of Plymouth has offered to assist us with this issue. We then filed a complaint with Plymouth Police department and they have tried to reach the supposed landlord and were not successful. On August 5 2013 the supposed landlords secretary called me for the rent and I became hostile as we feel we were scammed. I put a lot of time and money into fixing up this house and want Saunders to make it right with us as we are vacating the property as we are caught in the middle of an agreement between the owner and saunders that went sour.Desired Settlement: We want full refund of $2,700 and reimbursement of the receipts for supplies to make the place livable. I have gone to extreme measures of calling channel 3 investigative reporting, and obtaining an attorney

Consumer

Response:

Review: 9718434

I am rejecting this response because: it amazes me that saunders fails to recognize that there are mechanical problems with the house such as a leaky roof and no heat and in the very first meeting they claimed go be the sole owners of the property. They did return the security deposit but this company is very misleading.

Sincerely,

Vince Marlowe

Business

Response:

Our firm disagrees with the content of this rejection because of the following facts:

1. When Mr. Marlowe and our firm entered into the rental agreement, he was well aware of the maintenance problems on this property. As a matter of fact, our firm did a rental barter agreement with him whereas he would be compensated for any work done on the premises by us waiving the security deposit and the second month's rent. We have this written contractor's agreement that Mr. Marlowe signed. It is currently at our attorney's office in Bridgeport.

2. When Mr. Marlowe was approached by the owner of the property, the owner informed him that there was a dispute between the owner and our firm.

3. Instead of calling us about this meeting with the owner, Mr. Marlowe overreacted and immediately moved out of the premises, quite unnecessarily, and we were very surprised that he had vacated the house.

4. Nonetheless, we gave Mr. Marlowe a full refund of his last month's rent even though he did not give our firm a 30 day's notice, which is statutory under Connecticut rental law.

5. Due to Mr. Marlowe's hasty exit, our firm lost valuable rental time with this property.

In the spirit of good customer relations, we nevertheless refunded Mr. Marlowe's money without any hesitation.

Review: I had a lease with Saunders, but the property was forclosed by [redacted]Saunders illegally took 2 months deposit with 1st months rent,We have requested the return of our deposits by certified mail and have received nothingMonths have passed but we just get excuses.They owe us 2,900 dollarsMarion ShaferDesired Settlement: Saunders needs to refund our deposits ASAP

Business

Response:

Our firm had a valid management agreement with the owner of this property which was drafted in early 2013. A refund is being processed in this matter, and the complainant will be receiving it through our attorney's office. We apologize for the delay.

Consumer

Response:

Review: 10001437

I am rejecting this response because:Saunders has told me the same thing for the last three months.I am now filing a complaint with the Attorney Generals Office. The deposit should have been in an interest bearing account for immediate distribution.

Sincerely,

Marion Shafer

Review: I have been renting this condo from Saunders & Associates since May 12, 2013 and on October 3rd the real owners (the bank's representative) came knocking on my door and informed that this condo is bank owned and that they have no idea who Saunders & Associates are and that I needed to move out. I have contacted Saunders & Associates and they have no comment for me. I need some help.Desired Settlement: I would like my $3,000 returned as soon as possible.

Business

Response:

Our firm signed a management agreement with the owner of this condo, Ms. [redacted] in early 2012. This management contract was signed in our attorney's office in Bridgeport. We rented the unit to a contractor in the summer of 2012 and he moved out in the spring of 2013. We then rented the unit to a nurse from Yale New Haven Hospital who moved out in the summer of 2013 due to a job transfer. We met the current tenant, [redacted] this past summer who signed a lease at our attorney's office in Bridgeport. Our attorney gave this complainant a one year lease which protected her from the pending litigational matter between the bank and the owner. She even admitted to our office that the bank had offered her a "cash for keys" buyout of her lease.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the alleged owner is not the owner and I have received a written Notice to Vacate from the bank. If you look up the name "[redacted] New Jersey Scams" you will see what the owner "[redacted]" (a partner of Saunders Associates) does. His MO is to have the real owners (former owners because the property now belongs to Suntrust Bank): in this case [redacted] sign a "management agreement" and/or a quit claim but the reality is that he pockets the rent and does not pay any back taxes or penalties the owners owe. He also does not ever file the alleged Quit Claim Deed. He admitted to me that he has a Quit claim but I have never seen it. I think he does not file it because his intention is to let the bank foreclose while he keeps the rent.

Therefore, Mr[redacted] and does not own this property and he never did. This condo is owned by Suntrust and I want my deposit of $2,500.00 and $500.00 early payment that I paid "Saunders & Associates returned immediately. I am not the only person he has done this to. While we did sign the lease in the office of [redacted] Barney, this is the same lawyer that I have been waiting to speak to since October 3, 2013 when I was informed that 440 West Spring Street Unit H has been foreclosed on by the bank and that I have to move out.

Furthermore and because Mr. Burke does not return my phone calls, I personally went to the office of this attorney in Bridgeport only to find that the building has been padlocked and there was no way of getting in or out of said building. On Sunday October 6, Mr. Burke called threatening me and also said not to go to the [redacted] Group and he will not be paying any attorney fees.

I want my money returned. Mr. Burke is a liar and a thief. He even sent one of his guys, Matt, to the condo on October 29, 2013 at approx 1:00 pm to collect the rent owed when he knows he does not own the condo and that he has never been entitled to any rent.

I want my money returned. On Saturday, November 2, 2013 I lost my job because of the stress and I am also 5 months pregnant. His actions are extremely disturbing and need to be addressed by the proper authorities. He is a scam artist and people need to be warned about him and his companies: Saunders Associates and Quality Management.

Sincerely,

Lilliana Chaparro

Business

Response:

Our firm disagrees with this rejection by the complainant for the following reasons:

1. Myself and my firm are not affiliated with any [redacted] from New Jersey or Connecticut. One of our partners has a similar surname.

2. We did not have any recordable quit claim deed from [redacted] They tried to execute a deed on November 25, 2011 with Notary Public J[redacted] but there were no witness signatures present. We never asked for any deed on this property - we already had a management agreement with the [redacted] which was dated November 10, 2011, and executed at our attorney's office. This management agreement was witnessed by Attorney [redacted] at his law office located at [redacted] Avenue, Bridgeport, CT.

3. The complainant also mentioned in her response that when she went to [redacted] Avenue the door was padlocked. The reason for this was that the building is empty and for sale, and that our attorney had moved his law offices to [redacted] Bridgeport, CT.

4. When we originally were asked to manage this property it was in bankruptcy. We have since learned that the bankruptcy was discharged and that the mortgage company had in fact taken title. Accordingly, we are having our attorney review the one year lease document which we signed with the complainant and Ricardo Rivera on May 8, 2013, at our attorney's office at [redacted] Avenue, in Bridgeport.

It is our opinion that the complainant is accurate with her claim that she is owed her security deposit of $1250 as well as any other monies that were paid inadvertently to our firm when we were unaware that the bank had taken title. We have been unable to determine if she paid the last month's rent which was not mentioned at all in the lease. Nevertheless, we appreciate the patience that she and M[redacted] have extended to us in this matter. Our attorney will be forwarding in full all monies owed to these tenants within the next 14 days, and it more than likely will be the full $3,000 that she requested.

Thank you for your intervention in this matter.

Consumer

Response:

Review: [redacted]

I am rejecting this response because:

1. I have no idea who [redacted] is;

2. I have never seen any so called "management agreement";

3. I do have a one (1) year lease that was signed in the presence of Attorney [redacted]

4. On April 26, 2013 [redacted] (the alleged landlord) went to Bridgeport Hospital and signed a Deposit Agreement with my husband and it states the following:

The monies paid to the "firm" are as follows:

On April 26, 2013 [redacted] went to my husband's job and picked up a check for $1,250.00 (check no. 799) being referred as "deposit-condo rental per Jimmy/Tim"; then

On May 7, 2013 I gave Saunders Associates a Cashiers Check for $2,500.00 (check no. 7712359) *they would only accept a cashiers check*

Sincerely,

Lilliana Chaparro

Business

Response:

Our firm has been contacted by our attorney, [redacted] Esq., today, December 16, 2013, and we were informed

that he spoke today with the complainant, and he is mailing the $3000 refund to her today which she had previously

requested. We gave our attorney these funds this past week.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: the refund is incomplete. I gave Saunders Associates a check for $1,250.00 (check #799) on April 26, 2013 and a cashiers check for $2,500.00 on May 7, 2013. That totals $3,750.00. In addition, I also gave [redacted] a money order (#14768649228) for $500.00 as early payment for October's rent. The condo has been bank owned since April 2013. I moved in on May 12, 2013. Therefore, Saunders Associates is not due any rent because Mr. [redacted].

So in essence I am owed my total deposit of $3,750.00 plus the rent I paid from June to September totaling $5,000.00 ($1,250.00 X 4) and the $500.00 early rent I gave [redacted] for October's rent. Please note the bank representative informed me on October 3, 2013 that the condo is and has been bank owned since April 2013. My calculations are as follows:

$1,250.00 + $2,500.00 + $500.00 + $5,000.00= $9,250.00 - $3,000.00= $6,250.00.

The correct balance I am due is: $6,250.00 IN ITS ENTIRETY as I am not willing to wash my hands of the entire amount. I have received $3,000.00 (check #1184 dated December 18, 2013) from the [redacted] Group. I am willing to settle only for the full amount as I have been waiting for said monies since October. I have been more than patient and I am rightfully owed this amount. Mr. Burke's actions have negatively impacted my self (almost 7 months pregnant now) and my family in ways he is uncapable or unwilling to recognize. I look forward to receiving the full amount so we can close this matter satisfactorily.

Lastly, I would be remiss if I do not state the following: this deceit and fraud can never be fixed, but at least I can be made whole by receiving the money I am rightfully owed.

Sincerely,

Lilliana Chaparro

Business

Response:

Our firm has consulted our attorney about the complainant's request and our attorney is reviewing it.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: when I picked up the $3,000 check from the [redacted] Group, I did not sign a release for the balance Saunders Associates owes me. I feel I should be refunded the entire money that I have paid Saunders Associates since the signing of the lease. Saunders Associates is and was due the total amount of $0.00. Instead I faithfully paid my rent of $1,250 per month and $500.00's early for October's (2013) rent- this money was paid early and on October 3rd, I found out that 440 West Spring Street, Unit H, West Haven, CT has been bank owned since April 2013. At that very moment I stopped paying rent accordingly. I am the one who is owed now because of the huge fraud my family and I are victims of.

Because of the above fraud I am forced to move prematurely while being 7 months pregnant. This has caused me and my family HUGE difficulty. [redacted] has no idea what he has done to us and the negative impact this has had on me personally- his actions have ruined me financially and I am an emotional wreck. I will be evicted shortly and this will have a negative impact on my credit too as my name will appear on the housing docket. We do not deserve this treatment and the least he can do is reimburse us what we are rightfully owed and he (Saunders Associates) was not the legal owner of said property.

I look forward to resolving this matter and I am willing to sign a release, releasing Saunders Associates for the full amount of $6,250.00. I have copies of all the money orders and the receipts signed by either [redacted] employees of Saunders Associates, Quality Management, [redacted] and [redacted] respectively.

Saunders Associates, Quality Management, [redacted] and [redacted] must keep in mind that the above amount does not reflect any emotional damage his actions have caused us now or in the future. Simply stated, this amount is what I have already paid to a man who was not entitled to any of it.

Please lets put this matter to rest.

Sincerely,

Lilliana Chaparro

Business

Response:

This complainant agreed to settle this case with a total payment of $3000.00. Our attorney paid this sum to her and she reneged on the agreement after she received the money. This tenant is trying to live rent- free for an extended period of time. Our attorney has advised us that the rent should be turned over to the bank as rightful owner of the premises.

Please note that this entire problem occurred due to the fact that our client's bankruptcy that was in place when we began to manage the property for the client was dismissed without our knowledge and a law date was retroactively made effective, also without our knowledge.

Consumer

Response:

Review: [redacted]

I am rejecting this response because: I did not sign a release for $3,000 to settle this matter. In fact attorney [redacted] knows that I am owed the balance. I SIGNED THE CHECK UNDER PROTEST. If I wanted to settle for $3,000 I should have signed a release for the remaining balance. Instead the check memo only said return of deposit- that's it not in full and final settlement. I want the monies that I paid to Saunder Associates whom are not entitled to any of it. HOW COME SAUNDERS ASSOCIATES did not pay [redacted] if they are entitled to my rent money which [redacted] pocketed?????? IF HE WOULD HAVE DONE THE RIGHT THING, I WOULD NOT BE FACING EVICTION AT 7 MONTHS PREGNANT WHEN MY LEASE IS NOT UP UNTIL MAY 12, 2014.

MR. [redacted] LAWYER, [redacted] of [redacted] Avenue, Suite [redacted], Bridgeport, CT 06606 stated to me that "I should sue him for the balance." His own lawyer told me that and he knew that I wanted the balance YET, I was not made to sign any document releasing Saunders Associates and/or [redacted]. Currently, I have two addresses for Mr. [redacted] in Easton, CT and 8[redacted] in Easton, CT too. I have tried to solve this amicably but he refuses to pay me what I am owed so it looks like I will have to follow his "lawyers" advice.

He takes advantage of unsuspecting tenants and has PROFITED from this deceit. He should be held liable for his actions. HIS LAWYER TOLD ME: "take the $3,000 and wash your hands of the rest" and I replied "No, he stold my money." I would be surprised if as an officer of the court, Brad would lie about our conversation. But knowing what I know about how Mr. Burke operates, it is precisely for this reason that I signed the check "under protest" because I am owed the money I paid under fraudulent circumstances. You and anyone can check the countless times Saunders Associates has done this to other people in New Jersey and the State of Connecticut. AND I HAVE PLENTY OF PROOF TO BACK UP MY ACCUSATIONS!!!!!!!!!!!!!!!!!!!!!! Bring it on Tim. You actually threatened me on Sunday, October 6, 2013. Do you remember that conversation?

It would be in the best interest of Saunders Associates to return the stolen money he took from me under false pretences, I have been more than patient as I have been dealing with this fraud since October 3, 2013. I cannot believe he is trying to make me look bad, I don't think so. I will expose you to the best of my ability, how dare you think you can get away with this. You have already cost me my job and trust me, I have all the time in the world now to show everyone including the Revdex.com what you are capable of.

In closing, I never settled for $3,000. Nor did I sign anything stating "in full and final settlement of the $9,250" I paid Saunders Associates. The only way I will settle is if I receive the balance of $6,250.00.

IF ANYONE NEEDS EVIDENCE OF MY CLAIMS REPRESENTED ABOVE, PLEASE CALL ME AT ###-###-#### AT ANYTIME.

Sincerely,

Lilliana Chaparro

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.

I will accept the $4,000.00 in full and final settlement of my claim.

Sincerely,

Lilliana Chaparro

Review: We rented property from Saunders Associates that we later found out they did not own or have rights to rent. We have filed previous complaints to no avail. On January 7, 2015 we moved from the property located at [redacted] in [redacted] and they have not refunded our security deposit of $3150.00. They previously agreed to pay $4000 back to us that they collected without legal right to. However we have not seen that money either and they later reported to the Revdex.com they did not pay it. We are filing the complaint to collect our security deposit.Desired Settlement: Refund of the $4000 they guaranteed.

Review: In 2012 I Private investor contacted me via [redacted] in reference to completing a short sale on my home. In 9/2012 all paper work was completed I met with the attorney of saunders associates to sign over my home the basis of the paper work stated that I would be free of all debts incurred due to the property and there would be no obligation to myself for any charges associated with the property. It has been almost a year and I have reached out to the investor on many different occasions due to seeking an update but even more so when I started to get collections calls/notices from my mortgage company and the homeowners association regarding bills/charges. When I spoke/speak to someone at the mortgage company no one knows anything of any pending short sale or anything of that matter. Each time I call the investor he tells me nothing but the same thing "we are almost done" "im not handling this our attorneys are" "send me all of your bills" I have sent documentation and reached out to the attorney as well who also didn't know anything there was no status nothing he can tell me but he will meet with saunders and still no resolve or proof of anything to confirm this is being taken care of. Now I find out that the there is someone living on the property who is paying rent however nothing is being paid to the bank the investor is making a profit and failing to take care of the sale. Now not only is all of this happening but I am facing a lawsuit from the mortgage company and the homeowners association. I am beginning to believe that there are fraudulent practices and that the agreement we signed was false. at the time of the sale I was give $2,000 for moving expenses as I moved out of state. But its going on a year and no one knows what's going on I fear that I am the victim of fraud and want what I was told would be granted to me which was a clean slate

Product_Or_Service: 9/2012Desired Settlement: DesiredSettlementID: Other (requires explanation)

I want my name clear of this property plus compensation for my time and aggravation due to lack of follow through

Business

Response:

Our firm currently is working with Attorney [redacted] in Bridgeport on a short sale on this condo. Ms. [redacted] has been informed of this, and we will keep her informed with respect to our progress.

Saunders Associates

###-###-####

Business

Response:

Originally our firm was contacted by this complainant, and she informed us that she was moving "down South", and that she needed moving money, and had a condo that she was no longer interested in. Our firm informed her that we would certainly be interested in taking over the management of the unit, and she said for $2000 she would accept a "cash for keys" arrangement. We met her the next week at our attorney's office in Bridgeport, and we signed a management agreement giving our firm full managerial authority on the premises.

We then made an appointment to meet her at the condo, where she had a [redacted] trailer already packed with her belongings. She asked for the money, we have it to her, and she signed a receipt, and gave us a key. We went back to the condo the next day and found it in despicable condition, with a lot of garbage and debris strewn thoughout the unit. We had to pay a service to haul all of the debris out of the unit, and a cleaning service to clean it.

We disagree with the facts represented by this complainant. At no time did our firm guarantee a short sale consummation on this condo in writing or otherwise. When we met this complainant she was already in foreclosure, and losing the unit.

At this time we are resigning as managers of the unit and we are going to instruct the tenant to pay rent directly to the complainant.

Thus, our firm considers this matter to be closed.

Review: Landlord does not repair home. Many code enforcement issues.

Landlord failed to deliver possession of the rental property until April 28th when Lease began on April 15th. I moved here from florida to a house with a broken furnace, and a nonworking bathroom. Landlord failed to have home inspected prior to rental as required by town ordinance. Landlord has failed to fix any repairs. I have been here less than a week and the stove is smelling of burning rubber and there is a leak in the washroom. Desired Settlement: I am requesting full refund of all money paid.

Business

Response:

Business Response /* (-10, 11, 2013/06/19) */

Landlord does not agree with any of this tenant's claims. Landlord met tenant at subject premises on or about March 15, 2013 and signed a preliminary lease and deposit agreement which stated that tenant, in lieu of a waiving of the security deposit, agreed to do cosmetic, cleaning, and painting repairs to premises, and also agreed to take care of the exterior property issues such as yard maintenance, etc. Landlord agreed to do mechanicals such as heating, plumbing, and electrical repairs. Tenant agreed to meet landlord at the premises on April 15, 2013 to pay the rent and sign the lease at 3:00 PM on that day. Landlord proceeded as agreed to do the following repairs: full checkout of heating and ventilation systems, repair of plumbing leak in upstairs bathroom, repair of gas furnace in corner of living room, lock changes on the property, removal of debris and old furniture from inside and outside the property, repair of roof leak in rear of house above laundry room, repair of drywall ceiling in laundry room, installation of two doorknobs that were broken, adjustment of door strike plates. The only item missed by landlord was the removal of a dirty carpet runner on the main staircase (which we did later). Without a phone call or any courtesy whatsoever, tenant no-showed landlord on that day and would not return any of our calls. Subsequently, on or about June 1st, approximately two weeks later tenant showed up at premises with a moving truck at approximately 8:00 PM or 9:00 PM and called our answering service and demanded that we meet them there. On the next business day we sent a company property manager to the premises at an agreed upon appointment time and we were no-showed again by tenant. After several phone calls to this tenant we were finally able to meet with them and resolve minor plumbing and electrical issues. Subsequent to this meeting the tenant called us and stated that we had forgotten to remove the staircase carpet. An appointment was set up and again the tenant no showed us. Phone calls were made to the tenant at her (321) area code phone no. and were not returned to us at all. Finally, one of the owners of our firm got involved and arranged for one of our technicians to meet tenant at the premises. Once there, the tenant and her mother intimidated our worker and forced him to remove not only the stair runner but also the upstairs hallway carpet and bedroom carpet, the action of which exposed damaged and multi-colored painted flooring which looked inadequate. Thus, the tenant caused perfectly good carpeting to be pulled up and destroyed, and created a negative situation which had previously not existed. The tenant then demanded that our firm install new carpet throughout the premises, and we consulted our attorney. We were advised by legal counsel that due to the fact that the tenant caused all of this damage, that they should be responsible for the installation of the new carpet. When a company rep made an appointment to meet with this tenant and resolve this issue, we were again no-showed by the tenant. Much to our surprise, our rep reported to our office that the lawn grass was almost a foot in height and that the tenant, after agreeing to mow the lawn, had reneged on this agreement also. At this time the landlord felt that a serious problem was occurring with this tenant, and that she and the other occupants of the premises were causing purposeful neglect and damage. During this time period the only maintenance request made by the tenant was for a sewer water backup which was causing effluent to remain in the bathroom tub and toilet. Our firm promptly responded, and our plumber used a large electric cutting snake to snake the main drain in the basement out to the street where tree roots were blocking drainage from the premises. This situation was quickly and immediately resolved. Tenant then informed us by email that she would be moving out of premises by June 18. When we inspected premises on that day we found the yard grass to be 2 feet tall, and considerable damage done to the interior of the house. We have taken photos to document this and they are available for viewing by the staff of the Revdex.com. We have contacted our company attorney

and plan to attempt to sue this tenant if she continues to pursue this frivolous complaint. We have been landlords for 35 years and this was one of the worst tenancy situations we have ever experienced. We are respectfully requesting that this complaint is dismissed.

Consumer Response /* (-5, 13, 2013/06/20) */

I have all documentation and pictures and emails of the condition of the house as we moved in. After speaking with Housing Code, they informed me that the house had not been inspected since 2005. Saunders Association failed to have the home inspected since they became the property owner. We did not cause any of the damage to the home and have picture and emails to show we tried to get Saunders Association to fix the problems. We did not cause any willful destruction of the property. As their own maintenance person informed us the pipes had not been used for several years. Their maintenance person were very apologetic to us and the condition of the home. I spent a lot of money to try to make this home livable. I painted and did everything in the agreement I signed. There was NO agreement to repair the home. I have a copy of the agreement to show Saunders Associations breach. I can not understand how something that has been in business for so long can outright lie and cause such grief to a family.

Review: I am a sect 8 receipient. I made a deposit for the 4bdrm house at 8 Lewis St the first week in August. I spoke to Anita the receptionist. A young man named Mathew met me I n the property to recieve my partial deposit. Within in two days I opted not to rent this house and requested a refund. It took about aweek to get a response but Anita did finally call me to confirm and ensured me a check would be in the mail. I waited a week or so Then had to call repeatedly before reaching a person again about tw ok weeks later a man claiming to be one of the owners finally answers and despite his rudeness and lack of desire to refund me, he assures me a checj will be mailed...Again I wait a e eek or two and begin calling again and to no avail...I finally meet u p with the young man Mathew who is at the very house U was going to rent. He is there collectung money from tenants. My complaint...How Do U move tenants into the house I cant seem to get my money back on...? I demand he contact his employer whose name was Jimmy. Jimmy tells me he will get me a miney order the next day...next day no money order he now says tomorrow...well tomorrow comes and he(Jimmy) claims to be outta town and having no funds available needed time which I felt I owed no more of and gave him to close of ghosts business day and by close on Friday September 27th I for the third time now in two months have been promised my refund and have yet to receive it.Desired Settlement: I would like to be compensated for the inconvenience. For two months I have suffered from emotional stress and financial agony borrowing from Peter to pay Paul. I can't believe this has happened to me. I have two special needs children this took up unecessary time and physical and emotional energy causing problem in my home. I demand the $1450 I should get if I had gone to court and will if thy don't agree to those terms.

Business

Response:

Our firm received the second money order when it was returned to us in the mail. We re-sent a new money order to Ms. Alemon with an additional $25.00 to make up for the delay.

Consumer

Response:

I have reviewed the response made by the business in reference to complaint ID 9743653, and find that this resolution is satisfactory to me.

Sincerely,

Amelia Aleman

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Description: Real Estate Investors

Address: PO Box 320954, Fairfield, Connecticut, United States, 06825-0954

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