During the presentation we attended in [redacted] , SC, we made it a point to verify the things stated in the sales presentation that were important to us: go anywhere anytime we want, any time we want, handicap accessible and week costing no more than $(many specials lower than that) We wanted to make certain of this First, was priceThey assured us we would never have to pay more than $for the only five locations we had expressed interest in and wheelchair accessibility would always be availableThe sales couple disappeared as it was closing time so we never got to verify these same concerns with the closing agentThe stated someone would be calling us about adding our children and that did not happenSomeone by the name of Ed called and said we could add childrenAfter a short discussion on that, he hung up on usSo, we never contacted to add our childrenThe places they referred to in Hilton Head or Myrtle Beach that were in our price range were not wheelchair accessibleIn fact, in at least one case not even an elevatorYet, they assured us this would not be a problem for usRegarding the five locations we were interested in, they again verified one of the features of the program that had been highlighted in the presentation was we could go anywhere we wanted, any time we wanted Regarding two of our locations, Lake George, NY and StAugustine, FL, we found nothing on the website The 3rd location Jupiter, FL, they could not even locate anything to months out yet our family did After being disappointed with other travel related programs we had seen before, and turned down, we felt this was a reputable company that would deliver on its promisesUnfortunately, that has proven to not be the caseWe tried to use it as it was presented in the sales presentation and since it did not meet those requirements we request our refundThank youPLease advise [redacted] ***
Grand Discovery has qualification requirements for attending a sales presentation and for receiving the promotional incentivesOne of the requirements is that any two people who attend a sales presentation as a “couple”, whether married or unmarried, present identification which validates they reside in the same householdWe have no guest registration which shows Mr [redacted] attending a sales presentation in our office, which is one of the requirements for receiving the promotional incentiveBased upon Mr [redacted] description in this complaint, we are confident he did present to our office, and was, according to our company policy told that he and his wife must have matching addresses in order to attend the presentation as a coupleThe managers and staff of our company upheld the company policy in this caseHowever, we are willing to make an exception to this policy based upon Mr [redacted] account of and explanation in this complaintOur company is willing to mail him the promotional incentives he would have received if he had attended the sales presentationThe promotional incentives are an Android Touch-pad Tablet Computer and up to a $Wal-Mart gift cardWith regard to the Wal-Mart gift card; the amount each person receives is based upon choosing a number between and to reveal the increment of gift card they are to receive at the conclusion of the sales presentationThe minimum amount is $and the maximum amount of $ Since Mr [redacted] did not attend the sales presentation, and did not choose a gift card, he is not eligible to receive a gift cardHowever, we will mail Mr [redacted] the tablet
There letter stated nothing about having to join to receive the tabletAlso stated that there was age age and income restestions, but did not state that there were any other conditions or restrictionsThey also said that I did qualify to receive the tabletI just had to pay for the membership, and processing and handling
The customer did not purchase the cruise voucher; and understood both by their signature on the guest registration and purchase documents, and the response to this complaint , that the purchase was not for the cruise voucher, but that it was provided for attending the sales presentationA marketing representative spoke with this customer and has agreed to send a replacement cruise voucher to the customer by mailThis customer purchased a Wholesale Condominium Vacation Club Membership, not a cruiseThe customer is member in good standing with Grand Resort Travel and is encouraged to contact the customer relations center toll free at 1- [redacted] - [redacted] to make requests using the membership as it was disclosed in writing at the time of their purchase
Before completing their purchase, Mrand Mrs [redacted] initialed their agreement to the following statements, "Condominium Hot Weeks are priced between $and $for a one week stayCondominium Hot Weeks are published on the website and are subject to wholesale availabilityI understand to book a Condominium Hot Week I must contact Grand Resort Travel at 1- [redacted] "; "Condominium Gold Weeks are priced for a one week stay, are secured at a discount rate of up to 65% off the published resort rental rates and are subject to wholesale availabilityThe price of a Gold Week depends upon the published resort rental rate of the unit, location and time of year requested."; "Grand Discovery Consultants sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts and or other travel arrangements." Service was provided to them EXACTLY the way it was disclosed to them prior to their purchaseThey have been offered a Condominium Hot Week for the price stated and that they agree to in the Acknowledgement and Description of Benefits and Services; have been offered a Condominium Gold Week for EXACTLY the discount they initialed and signed they would expect to receive; and agreed that they were not guarantees pricing in writing or verballyMrand Mrs [redacted] have bee provided service
Mrand Mrs [redacted] attended a sales presentation in our office on January 18, At the conclusion of the presentation they made the decision to purchase the Grand Resort Travel MembershipIn order to take advantage of the benefits and services of the membership, they are required to contact the Customer Relations Department and request serviceThere is no record of them contacting our company, or the Customer Relations Department to request serviceFor this reason, it is impossible for them evaluate the services of the membership they purchasedMrand Mrs [redacted] own a timeshare at [redacted] FloridaAt the time of their purchase they expressed and interest in transferring ownership of this propertyFor this reason, our company referred them to an independent timeshare closing company which COULD transfer the timeshare out of their nameWe fully disclosed to them in writing that they were NOT required to enter into an agreement with the closing company and if they chose to enter into an agreement they would be required to pay the closing costs directly to the closing companyIt was further disclosed that if they chose to enter into and agreement with the closing company, the agreement was solely with the them and the closing company and NOT with our companyOur company contacted the closing company and they informed us that Mrand Mrs [redacted] did not contact them and did not enter into an agreement to transfer their timeshare Mrand Mrs [redacted] are members in good standing with Grand Resort Travel and are encouraged to contact the Customer Relations Department toll free at 1- [redacted] to take advantage of the membership benefits and services
Ms [redacted] and Ms [redacted] attended sales presentation in the office of Grand Discovery in Simpsonville on November 14, They were contacted by an independent marketing company to attend a sales presentation and offered a promotional incentiveBefore attending the sales presentation, they completed the Guest Registration which states, “Guests are under no obligation to purchase the membership offered todayAll guests receive a gift package for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel” Ms [redacted] and Ms [redacted] were aware and understood prior attending the sales presentation they were under no obligation to purchase the membershipAt the conclusion of the presentation, they made the decision to purchase the membershipPrior to completing the purchase they were taken into a private office away from the sales area to complete, initial and sign the documents included for your reviewSpecifically with regard to Ms [redacted] complaints, she and Ms [redacted] initialed their understanding of the following statements from the Acknowledgement and Description of Benefits and Services: “Condominium Gold Weeks are priced for one week stay (seven nights), are secured at a discount rate of up to 65% off the published resort rental rates and are subject to wholesale availability.”; “Grand Discovery sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts or any other travel arrangements”; “My Membership in Grand Resort Travel is a Wholesale Condominium Vacation Club Membership, not a discount travel agency, timeshare or ownership in real estate.” “I agree this document is consistent with the verbal description of the benefits and services of the Grand Resort Travel Membership made by Grand Discovery Consultants sales representatives” It is unreasonable to believe that Ms [redacted] would have initialed and signed her agreement with these statements if she had been believed she purchased a vacation timeshare program and was promised specific properties for a set priceMs [redacted] and Ms [redacted] signed their agreement with and understanding of the Understanding of the Purchase document which clearly states, “I(WE) UNDERSTAND AND AGREE OUT PURCHASE IS NOT FOR A TIMESHARE VACATION PLAN” Ms [redacted] clearly understood her purchase was not for at timeshareOn December 23, 2014, a person by the name of [redacted] called the office of Grand Resort Travel on the customer relations line and indicated he was “an attorney representing Ms [redacted] ”Mr [redacted] left a message with [redacted] ***, the condominium reservations manager and asked for a return callMs [redacted] does not handle legal matters for Grand Resort Travel Therefore, the phone call was not returnedMs [redacted] has never requested service using the Grand Resort Travel membershipMs [redacted] has never requested service using the Grand Resort Travel membershipMs [redacted] and Ms [redacted] understood they were under no obligation to purchase the membership BEFORE they attended the sales presentation as evidenced by their signatures on the Guest RegistrationMs [redacted] and Ms [redacted] understand there is no cancellation and no refund of the membership purchase price BEFORE they completed their purchase as evidenced by their signaturesMs [redacted] and Ms [redacted] agreed and understood the discount they should expect to receive with the membership, that they had not received verbal or written guarantees regarding availability or pricing, and they were not purchasing a timeshare BEFORE they completed the purchase as evidenced by their signatures and initialsMs [redacted] did not personally contact the office of Grand Resort TravelA Mr [redacted] who identified himself as Ms [redacted] attorney contacted the customer relations department demanding a refund and a return callThe customer relations department is there to assist members with accessing the benefits and services of the membershipMs [redacted] and Ms [redacted] remain members with Grand Resort TravelIf they wish to make a request using the membership, they should contact the customer relations department toll free at 1- [redacted] to make a requestAt this time, Ms [redacted] and Ms [redacted] do not have a valid complaint with the services of the membership because they have not made an attempt to use the membershipThe membership benefits are clearly disclosed in the Acknowledgement and Description of Benefits and Services, which they signed before completing their purchase
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Grand Discovery Resort failed to mention that you have pay $everything you call to find their "better" properties I have checked their hot week properties by Googling a them For the ones that don't have a lot of scam alert sites, I search for them on [redacted] only to read very poor reviews We have no problems with the deceptive airfare/travel ploy to get us to the presentation, although it was much worse than most time shares deals We haven't used the service, we haven't used any of their call center timeIf their product is so good, why do they have to hide behind a "no refund/no cancelation" policy Regards, [redacted] ***
Mrand Mrs.*** attended a sales presentation in our place of business in South Carolina in *** on April 23, and made the decision to purchaseBefore they completed the purchase, they were taken into a private office
away from the sales area to complete, review, initial and sign the legal and binding documentsThey signed their understanding and agreement with the Understanding of the Company No Cancellation Policy which states, "“We further understand that because our purchase was completed and all documents signed in the place of business for Grand Discovery Consultants, LLC in South Carolina, our membership is non refundable and is not subject to cancellation.” The Merchant Copy authorizing the charge states, “NO REFUNDS” and “NO CANCELLATIONS”. Our company has a no cancellation and no refund policyThis was disclosed to Mrand Mrs.*** before they completed their purchaseThey remain members and are encouraged to contact the customer relations center toll free at 1-*** to request service using the membership
Mr.*** has never attended a sales presentation in our officeOur company has a contract with an independent marketing company that uses direct mail and offers a tablet for attending a sales presentation in our officeAs mail piece Mr. *** received states, "Call for details" "Certain
restrictions apply." Mr. *** should call the number listed on the mail pieceThe number Mr. *** should call is listed in the body of the mail which states, "call our awards center." At that time, Mr. *** will be given the details and the restrictions which apply over the phone
Mrand Mrs*** were contacted by an independent marketing company and offered a promotional incentive to attend a sales presentation in our officeThey attended a sales presentation in our office on
November 20,
Prior to attending the sales presentation, Mrand Mrs*** completed and signed the Guest Registration and signed their understanding of the following statement, “Guests are under no obligation to purchase the membership offered todayAll guests receive a gift package for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, Mrand Mrs*** made the decision to purchase the Grand Resort Travel membershipBefore completing their purchase, they were taken into a private office away from the sales area to complete, initial and sign the referenced here
Mr*** claims in this complaint that properties offered are run down; yet admits he has not used the membershipMr*** also claims he was told by his credit card company to contact the Revdex.com to receive a refund
Mr*** disputed this charge five times with his credit card companyEach time, we presented documentation and facts which proved the allegations Mr*** made in each of his disputes were falseHis credit card company upheld the charge FIVE timesMr*** made five different claims in order to receive a refund.
In his first dispute, Mr*** claimed his purchase was for “free airfare, hotel stay for days and car rental for daysAll star hotels not verifiable.” He also claimed he called to cancel within hours and was placed on holdOur company responded by providing proof that this purchase was for the Grand Resort Travel membership, a wholesale condominium vacation club membership, not for the promotional incentive; and we provided proof that Mrand Mrs*** agreed with and understood our company’s no cancellation policyThe charge was upheld by his credit card company
In his second dispute, Mr*** claimed he was dissatisfied with the quality of goods and services and provided one resort out of a listing of a resort that in his opinion demonstrated a quality of accommodations which are below his standardsOur company provided evidence that Mr*** had not used to the service and therefore could not determine the quality of accommodationsThe charge was upheld by his credit card company
In his third dispute, Mr*** claimed he cancelled his purchase on November 22, Our company provided evidence that Mrand Mrs*** understood and agreed to company no cancellation policy and agreed that he could not a cancel the membership
In his fourth dispute, Mr*** claimed that he has not received the service for this charge as agreed upon, and claimed he was guaranteed two specific resorts
In his fifth dispute, Mr*** has made the same claim as the fourth dispute without any additional information
Mr*** signed the Merchant Copy authorizing the charge which states, “NO REFUNDS” and “NO CANCELLATIONS”. Mrand Mrs*** signed their agreement with the “Understanding of the Company No Cancellation Policy.”
Mrand Mrs*** completed the Grand Resort Travel Membership Enrollment Form which is subtitled, “A Wholesale Condominium Vacation Club Membership” and signed the legal and binding purchase contract which states:
2. Purchase PriceSaid price is solely in consideration for joining the Membership and is not a payment for any particular goods or services
Mrand Mrs*** initialed and signed their agreement with and understanding of the Grand Resort Travel Acknowledgement and Description of Benefits and Services, which is subtitled “A Wholesale Condominium Vacation Club Membership”, including the following statements:
2. I purchased my Members for substantial discounts on weekly condominium rentals and not for any other benefit or service or as an investmentI understand Gran Resort Travel or Grand Discovery Consultants, LLC does not assist members in the resale of the Membership or purchase the membership backThe marketing gift was issued for participation in the presentation and not purchased as part of the membership
9. The sales materials represent examples of some of the condominium resorts available with my MembershipGrand Resort Travel works directly with a network of wholesale condominium agencies to ensure I receive the best available wholesale condominium in resort locationsCondominium Gold Week request are made b location, not by specific resortPet Friendly Condominium Gold Weeks and Hot Weeks have limited availabilityI will be given an opportunity to review resort amenities, location and resort ratings prior to booking my Condominium Gold Week or Condominium Hot Week
15. Grand Discovery Consultants sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts or any other travel arrangements
17. I agree this document is consistent with the verbal description of the benefits and services of the Grand Resort Travel Membership made by Grand Discovery Consultants sales representatives
Mrand Mrs*** agreed prior to attending the sales presentation that they were under no obligation to purchase the membership to receive the promotional incentive described their first dispute, as evidenced by their signature on the Guest RegistrationThey understood that their purchase was not for the marketing gift and was not for any particular goods or services, as evidence by their signature on the legal and binding purchase contract and that their purchase was for a substantial discounts on weekly condominium rentals and the marketing gift was issues for participation in the presentation and not purchased as part of the membership, as evidenced by their initials on the Acknowledgement and Description of Benefits
Mrand Mrs*** understood that they would be given the opportunity to review resort ratings prior to booking a Condominium Gold Week or a Condominium Hot Week as evidenced by their signature on the Acknowledgement and Description of Benefits and Services
Mrand Mrs*** understood that their purchase was not subject to cancellation as evidenced by their signature on the Understanding of the Company No Cancellation Policy; and Mr*** understood that there are “NO REFUNDS” and “NO CANCELLATIONS” as evidenced by his signature on the merchant copy authorizing the charge
It is unreasonable to believe that Mrand Mrs*** would have thought they were purchasing “free airfare and a hotel stay for days, car rental for days”; that they were promised “all star hotels which were not verifiable” ; that they “called within hours to cancel” and have signed and initialed their understating that they would receive the promotional incentive for participation not for purchasing, would have signed their understanding that the membership they purchased was “Wholesale Condominium Vacation Club Membership” for substantial discounts on weekly condominium rentals, and would have signed their understanding of the company no cancellation policy
Mrand Mrs*** have never called the customer relations center to make a request for condominium accommodations using the Grand Resort Travel membershipIn one of their disputes, Mrand Mrs*** provided a print out of a condominium using the online resort guide for Grand Resort TravelThis online resort guide contains thousands of resort descriptions and also has the following statement:
“This guide represents some of the resorts and geographic locations available with your membership, but it is not a complete listing of the resorts available on the Hot Weeks Listing or the resorts available for Condominium Gold Week requestsWhen you inquire about a Hot Week, or are provided options for your Condominium Gold Week request, customer relations will provide you with a link to resort descriptions.”
Mrand Mrs*** are not able to evaluate the services of Grand Resort Travel, nor are they able to evaluate the quality of the accommodations they have received because they have not attempted to use the membership by making a requestAs they understood they will be given the opportunity to review the resort ratings prior to booking a condominium gold week or condominium hot week; and as the website indicates under the resort guide, when Mrand Mrs*** do inquire about a Hot Week, or are provided options for a condominium gold week request, customer relations will provide them with a link to resort descriptions
Our company responded to five disputes with five different claims by Mr*** in which is contradicted earlier claims he had made in his disputesThe credit card company upheld the charge in all five cases.
Mrand Mrs*** signed their agreement with the Acknowledgement and Description of Benefits and Services, their agreement with the Understanding of the Company No Cancellation Policy, purchase contract and the merchant copy authorizing the charge which states, “NO REFUNDS” and “NO CANCELLATIONS”
Mrand Mrs*** remain members and should contact the Grand Resort Travel customer relations department toll free at 1-*** to receive service using the membership
Mrand Mrs. *** were contacted by an independent marketing company by mail and offered a promotional incentive for attending a sales presentation in our office, which
included a cruiseThey scheduled a sales presentation for July 25, Upon arrival to our office and before the sales presentation, Mrand Mrs. *** completed and signed the Guest Registration, and signed their agreement with and understanding of the following statement,
“Guests are under no obligation to purchase the membership offered todayAll guests receive a gift package for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, they made the decision to purchase the Grand Resort Travel membershipBefore completing their purchase, they were taken into a private office away from the sales area to complete, initial and sign the purchased documents included for your review and referenced here
Mr. *** signed the merchant authorization which states, “NO REFUNDS” and “NO CANCELLATONS”. Mrand Mrs. *** signed their agreement with and understanding of the “Understanding of Company No Cancellation Policy” which states,
“I(We) understand and agree our purchase is NON REFUNABLE and is NOT subject to CANCELLATION.”
Mrand Mrs*** completed and signed the Membership Enrollment form which describes the “BENEFITS & SERVICES PURCHASED” as “WEEKLY WHOLESALE CONDO RENTALS”
Mrand Mrs*** signed their agreement with the Purchase Contract which states,
NOTICE TO BUYER:
(D) THIS PURCHASE IS NON REFUNDABLE AND THIS CONTRACT IS NOT SUBJECT TO CANCELLATION
Mrand Mrs*** completed, initialed and signed the Acknowledgement and Description of Benefits and Services including the following statements:
2. I purchased my Membership for substantial discounts on weekly condominium rentals and not for any other benefit or serviceI understand Grand Resort Travel or Grand Discovery Consultants, LLC does not assist members in the resale of the Membership or purchase the membership backThe marketing gift was issued for participation in the presentation and was not purchased as part of the membership
13. My Membership in Grand Resort Travel is a Wholesale Condominium Vacation Club Membership, not a discount travel agency, timeshare or ownership into real estate
17. I agree this documents is consistent with the verbal description of the benefits and services of the Grand Resort Travel Membership made by Grand Discovery Consultants sales representatives
On August 6, 2014, Ms*** called the customer relations center of Grand Resort Travel and spoke with *** ***, customer relations director and made a complaint about the marketing gift she receivedMs*** explained that the marketing gift was not part of the membership she purchased, and answered questions about the membershipMs*** told Ms*** she wanted to cancel the membership because of the marketing gift. Ms*** explained to Ms*** there was no cancellation of the membershipMs*** gave Ms*** the number to Grand Discovery Consultants, LLC to discuss her complaints with the marketing gift
Ms*** spoke with *** *** in our officeMs*** complained that the cruise voucher she received did not include childrenMs. *** contacted the marketing company and asked if they could replace the promotional voucher Mrand Mrs*** received with a cruise voucher that would include childrenMs.*** verified that the marketing company would mail Ms*** a cruise voucher for adults and childrenThe marketing company did mail the voucher to Ms*** on August 9,
Since the date of Ms***’s complaint with your agency, the marketing company has attempted to contacted Ms*** numerous times to discuss her voucher in an attempt to resolve her complaints with the new voucherMs*** has not returned the call the marketing company
Mrand Mrs*** understood PRIOR to attending the sales presentation that they were under no obligation to purchase the membership and that the marketing gift was for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel as evidenced by their signature on the Guest Registration form
Mrand Mrs*** understood they did not purchase a cruise for their familyThey understood, as evidenced by their signature on the Membership Enrollment form they were purchasing “WEEKLY WHOLESALE CONDO RENTALS”
As evidenced by their initials and signature on the Acknowledgement and Description of Benefits and Services, Mrand Mrs*** understood that their purchase was for substantial discounts on weekly condominium rentals, that the marketing gift was issued for participation in the presentation and was not purchased as part of the membership, that the membership is a Wholesale Condominium Vacation Club Membership and that the entire document was consistent with the verbal description of the benefits and services
Mrand Mrs. *** have not attempted to use the membership, they have only complained about the marketing gift, which they would have received regardless of whether they made the decision to purchase the Grand Resort Travel Membership, or not
The marketing company has made every effort to contact Ms*** to discuss her concerns regarding the terms and conditions of the voucher she was provided, and Ms*** has not responded backMs*** should contact the number provided on the cruise voucher to discuss the terms and conditions of the voucher
They remain members with Grand Resort Travel and are encouraged to contact the customer relations center toll free at 1-*** to take advantage of membership as it was disclosed to them prior to completing their purchase
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Our company contracts with numerous independent marketing companies to contact clients via mail and phone to schedule appointments for clients who meet all of our qualifications to participate in a 60-minutes sales presentationIn order to qualify for the presentation and receive any promotional
incentive, one of the requirements is that guests have a combined annual income of at least $45, 000.
Mrand Mrs*** were contacted by one of the independent marketing companies and invited to our office to participate in a sales presentationDuring the scheduling process, the independent marketing company disclosed all qualification that had to be met, including the $45,per year income requirementThe marketing company also disclosed that certain restrictions apply and taxes and reservation fees were the responsibility of the recipientMrand Mrs*** did come to our office for their scheduled appointment on July 17, at 5:PMMrand Mrs*** completed the Guest Registration and indicated that their combined annual income "under $30,Based upon their income, Mrand Mrs*** did not qualify to participate in the presentation or receive the promotional incentiveHowever, since Mrand Mrs *** did take the time to show up for their appointment, the management staff made the decision that they would not be required to participate in the presentation, but that they would receive their gift package anyway.
The receptionist gave Mrand Mrs*** the vacation certificate with the Terms and Conditions and she thoroughly explained the terms and conditions to Mrand Mrs***Mrand Mrs*** understood and agreed with the terms and conditions and did not make a complaint while they were in the officeMr*** signed his understanding of the following statement on the Guest Registration: "PLEASE READ GIFT REDEMPTION INSTRUCTIONS CAREFULLY"
Mr and Mrs*** received the promotional incentive even though they were not qualified and did not participate in a 60-minute presentationTo redeem the certificate, they are required to follow the terms and conditions outlined on their certificate
Mrand Mrs*** purchased a membership to Grand Resort Travel on July 16, They made an initial down payment for the membership and financed the remaining balance through our companyThey have not made a payment on their financed portion of the membership
since September of 2016; and are in default of their paymentsTherefore, their membership is frozen until they resume making paymentsWhen they stopped making payments; Grand Resort Travel stopped searching for the gold week request they made to *** FloridaHowever, PRIOR to their default they were offered options for their request to Hilton Head and to Myrtle Beach in handicap accessible units for the dates they requested and for the price range they understood they would expect to received using the membershipIn addition, they used the complementary travel agency to book a hotel in *** Georgia at the Days inn for October 14-15, On July 19, Ms*** used the complimentary travel agency to book the Days Inn in ***, Georgia for Days Inn & Suites, *** *** *** Blvd ***, GA 30092, 1king bed handicap accessible room, $(including taxes)On August 1, 2016, Ms*** called and asked a hot deal which was on the hot deal listing for Myrtle Beach Resort in Myrtle Beach, SC for $in a bedroom for September 16-23, She was told the unit was available and it was offered to herHowever, she declined to book the unit because she claims she was disappointed in the options provided to because they were not handicap accessible In August, 2016, Ms*** made a gold week request for September, in Hilton Head or Myrtle Beach, SC and March, for *** Florida and requested handicap accessible unitsShe was offered the following option on August 22, 2016: *** Club at *** in Hilton Head, SC in a handicap accessible condominium (all condominiums at this resort are handicap accessible) for $850.00/week in bedroom condominium for either September 3-10, 2016, this price is a savings of $1,(56% off) the published resort rental rateOn August 23, Ms*** left a message and asked about gold week availability at *** *** Boulevard for September, 2016; she was offered *** *** Boulevard in North Myrtle Beach, SC in a bedroom unit for September 3-10, or September 15-22, for $999.00/week, this price is a savings of 44% off the published resort rental rateAt that time, Ms*** was told by the customer relations staff that since her request for *** Florida was for 2017; the inventory had not posted yet and it would be a few more weeks before they would be able to provide her with options for that requestOn September 6, Ms*** sent in a letter with her complaintsAt that time, Randi H***, customer relations director phoned Ms*** and reviewed her complaint and her customer relations file with her, and the options she had been provided; told Ms*** that Grand Resort Travel had met the obligations of the Acknowledgement and Description of Benefits and Services as she had initialed them and told her that Grand Resort Travel had an open request for her for *** Florida in March of in a handicap unitMrand Mrs***’s payment for the membership was declined on September 16, Grand Resort Travel has met the obligations of the Acknowledgement and Description of Benefits and Services as they were disclosed to them prior to completing their purchaseThey understood that Condominium Hot Weeks are priced between $and $for a one week stay, are listed on the website and subject to wholesale availability; that Condominium Gold weeks are priced for one week stay and are secured at a discount of up to 65% off the published resort rental rate, that Grand Discovery made no verbal or written guarantees regarding availability or pricing and that the entire document and statements were consistent with the verbal description of benefits and services of the Grand Resort Travel MembershipMrand Mrs*** have been provided service EXACTLY the way the initialed and signed they understood they should expect to receive with the membership and have defaulted on their agreement to make payments and are now months behind on making payments on their loanMrand Mrs*** were offered an option August that would have saved them MORE than the amount they have put as a down payment on the membershipMrand Mrs*** are not entitled to a refund; they owe our company back paymentsTo catch up on their delinquent payments they should contact our finance department at ***
As we pointed out in the documents which we provided and were signed by Ms*** and Ms***, they understood they were under no obligation to purchase the membership, understood that they were purchasing a Wholesale Condominium Vacation Club membership for substantial discounts on weekly condominium rentals up to 65% off the published resort rental rates for Condominium Gold Weeks and $225-$per week for Condominium Hot DealsThey agreed that the entire document they initialed was consistent with the verbal description of benefits and service provided to them by the sales representative and that they were not guaranteed specific pricing or resort vacationsMs*** and Ms*** also understood they did not purchase a timeshare vacation planVacation leasing plans which is referred to in this complaint is under the real estate laws of South Carolina and references real propertyMs*** and Ms*** understood they were not purchasing a timeshare or ownership in real estateIt is unreasonable to believe that if Ms*** believed she purchased specific properties (*** resorts), for a set price (300-dollars), and was guaranteed this service, and that she purchased a timeshare and ownership in real estate, she would have initialed and signed the documents we have providedOur company sells a wholesale condominium vacation club membership and discloses such numerous times in the documents we have providedMs*** and Ms*** have never attempted the use the service which they purchasedHowever, they are encouraged to do so by calling the toll free number for customer relations at 1-***The membership benefits for the Grand Resort Travel membership, which is a wholesale condominium vacation club, are exactly as they are disclosed in writing and as Ms*** and Ms*** signed and initialed they understood them to be before they completed their purchase
Mr. and Mrs. [redacted] were contacted by an independent
marketing company to attend a sales presentation in our office. They scheduled
a sales presentation for March 28, 2016. Upon arrival to our office, and before
attending the sales presentation, they completed and signed the...
Guest
Registration which states “Guests are under no obligation to purchase the
membership offered today. All guests receive a gift package for their presentation,
not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, Mr. and Mrs.
[redacted] made the decision to purchase the Grand Resort Travel membership. Before
completing their purchase they were taken into a private room away from the sales
are to review, initial and sign the documents we have provided:
The Understanding of Purchase, which states, “I (WE)
UNDERSTAND AND AGREE OUR PURCHASE IS NOT FOR A TIMESHARE VACATION PLAN OR
SIMILAR PROGRAM”;
The Understanding of the Company No Cancellation Policy
which states, “I (WE) understand and agree our purchase is NON REFUNDABLE and
is NOT subject to CANCELLATION.”; Purchase Contract #[redacted] which states, “NOTICE TO BUYER: (D) THIS PURCHSE IS NON REFUNDABLE AND THIS
CONTRACT IS NOT SUBJECT TO CANCELLATION.” The Acknowledgement and Description
of Benefits and Services which describes the benefits and limitations of the
membership and includes 17 statements, including the following: #1. I understand I must contact Grand Resort
Travel directly at [redacted] for any vacation requests or service related
issues. #3. “If I choose the automatic draft, my annual dues are frozen at $89.95
and will not increase…; #4. “If understand I must be current with my annual
dues to take advantage of the membership benefits, and will be billed, or
drafted on my renewal date for the current year’s dues…” #15 “Grand Discovery Consultants
sales representatives have made no verbal or written guarantees regarding availability
or pricing for specific condominium resorts or any other travel arrangements.”
#17. I agree this document is consistent with the verbal description of benefits
and services of the Grand Resort Travel Membership made by Grand Discovery Consultants
sales representatives.”; The
Understanding of the Annual Dues Draft.
Mr. and Mrs. [redacted] understood prior to attending the sales presentation
and making their purchase that they were under no obligation to purchase the
membership and that they would receive their promotional gift package whether
they made a purchase or not. They made the decision to purchase the membership
and before they completed their purchase, they were given ample opportunity to
review the documents we have provided for your review.
Mr. and Mrs. [redacted] were given all the information necessary
about the benefits and limitations of the membership so they could begin using
the membership at the time of their purchase. Mr. and Mrs. [redacted] were provided
with the toll free number to contact Grand Resort Travel to make a request
using the membership, yet they have not done so to date. However, they remain
members with Grand Resort Travel and are entitled to receive all the membership
benefits and services as they were disclosed to then prior to completing their purchase.
They are encouraged to contact Grand Resort Travel toll free at 1-[redacted]
to make requests using the membership. Mr. and Mrs. [redacted] are not able to make the determination of the value of the membership unless they have attempted to use the services of the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have received the response and yes we did know that we were not purchasing a cruise. However, the agreement was that we would purchase the membership if the offer included the cruise that allowed our children to go rather than [redacted] physically handing us a new offer that excluded our children. If he had notified us before hand we would have had the opportunity to say "If our kids are excluded then we do not wish to purchase the membership" and as such we would have done so but that was not the case. Also, I did not sign the documents afterwards only my husband but still under the information that we could take our kids. I think this is underhanded and I do not like how they do business.
They did replace the original offer but it is too little too late.
Also, I can send the documents however, my scanner is not working right now. I will be unavailable to respond to any complaints until after the 10/27 as I will be out of the country and unable to return emails. Please note this if there are responses to be made on my part, I am not neglecting them but will not be able to respond until after 10/27. Thank you for time and extension for response if needed. Also, I will send documents as soon as I return and my scanner is fixed.
Regards,
[redacted]
The customer did not purchase the cruise voucher; and understood both by their signature on the guest registration and purchase documents, and the response to this complaint , that the purchase was not for the cruise voucher, but that it was provided for attending the sales presentation. A marketing representative spoke with this customer and has agreed to send a replacement cruise voucher to the customer by mail. This customer purchased a Wholesale Condominium Vacation Club Membership, not a cruise. The customer is member in good standing with Grand Resort Travel and is encouraged to contact the customer relations center toll free at 1-[redacted] to make requests using the membership as it was disclosed in writing at the time of their purchase.
During the presentation we attended in [redacted] , SC, we made it a point to verify the things stated in the sales presentation that were important to us: go anywhere anytime we want, any time we want, handicap accessible and week costing no more than $(many specials lower than that) We wanted to make certain of this First, was priceThey assured us we would never have to pay more than $for the only five locations we had expressed interest in and wheelchair accessibility would always be availableThe sales couple disappeared as it was closing time so we never got to verify these same concerns with the closing agentThe stated someone would be calling us about adding our children and that did not happenSomeone by the name of Ed called and said we could add childrenAfter a short discussion on that, he hung up on usSo, we never contacted to add our childrenThe places they referred to in Hilton Head or Myrtle Beach that were in our price range were not wheelchair accessibleIn fact, in at least one case not even an elevatorYet, they assured us this would not be a problem for usRegarding the five locations we were interested in, they again verified one of the features of the program that had been highlighted in the presentation was we could go anywhere we wanted, any time we wanted Regarding two of our locations, Lake George, NY and StAugustine, FL, we found nothing on the website The 3rd location Jupiter, FL, they could not even locate anything to months out yet our family did After being disappointed with other travel related programs we had seen before, and turned down, we felt this was a reputable company that would deliver on its promisesUnfortunately, that has proven to not be the caseWe tried to use it as it was presented in the sales presentation and since it did not meet those requirements we request our refundThank youPLease advise [redacted] ***
Grand Discovery has qualification requirements for attending a sales presentation and for receiving the promotional incentivesOne of the requirements is that any two people who attend a sales presentation as a “couple”, whether married or unmarried, present identification which validates they reside in the same householdWe have no guest registration which shows Mr [redacted] attending a sales presentation in our office, which is one of the requirements for receiving the promotional incentiveBased upon Mr [redacted] description in this complaint, we are confident he did present to our office, and was, according to our company policy told that he and his wife must have matching addresses in order to attend the presentation as a coupleThe managers and staff of our company upheld the company policy in this caseHowever, we are willing to make an exception to this policy based upon Mr [redacted] account of and explanation in this complaintOur company is willing to mail him the promotional incentives he would have received if he had attended the sales presentationThe promotional incentives are an Android Touch-pad Tablet Computer and up to a $Wal-Mart gift cardWith regard to the Wal-Mart gift card; the amount each person receives is based upon choosing a number between and to reveal the increment of gift card they are to receive at the conclusion of the sales presentationThe minimum amount is $and the maximum amount of $ Since Mr [redacted] did not attend the sales presentation, and did not choose a gift card, he is not eligible to receive a gift cardHowever, we will mail Mr [redacted] the tablet
There letter stated nothing about having to join to receive the tabletAlso stated that there was age age and income restestions, but did not state that there were any other conditions or restrictionsThey also said that I did qualify to receive the tabletI just had to pay for the membership, and processing and handling
The customer did not purchase the cruise voucher; and understood both by their signature on the guest registration and purchase documents, and the response to this complaint , that the purchase was not for the cruise voucher, but that it was provided for attending the sales presentationA marketing representative spoke with this customer and has agreed to send a replacement cruise voucher to the customer by mailThis customer purchased a Wholesale Condominium Vacation Club Membership, not a cruiseThe customer is member in good standing with Grand Resort Travel and is encouraged to contact the customer relations center toll free at 1- [redacted] - [redacted] to make requests using the membership as it was disclosed in writing at the time of their purchase
Before completing their purchase, Mrand Mrs [redacted] initialed their agreement to the following statements, "Condominium Hot Weeks are priced between $and $for a one week stayCondominium Hot Weeks are published on the website and are subject to wholesale availabilityI understand to book a Condominium Hot Week I must contact Grand Resort Travel at 1- [redacted] "; "Condominium Gold Weeks are priced for a one week stay, are secured at a discount rate of up to 65% off the published resort rental rates and are subject to wholesale availabilityThe price of a Gold Week depends upon the published resort rental rate of the unit, location and time of year requested."; "Grand Discovery Consultants sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts and or other travel arrangements." Service was provided to them EXACTLY the way it was disclosed to them prior to their purchaseThey have been offered a Condominium Hot Week for the price stated and that they agree to in the Acknowledgement and Description of Benefits and Services; have been offered a Condominium Gold Week for EXACTLY the discount they initialed and signed they would expect to receive; and agreed that they were not guarantees pricing in writing or verballyMrand Mrs [redacted] have bee provided service
Mrand Mrs [redacted] attended a sales presentation in our office on January 18, At the conclusion of the presentation they made the decision to purchase the Grand Resort Travel MembershipIn order to take advantage of the benefits and services of the membership, they are required to contact the Customer Relations Department and request serviceThere is no record of them contacting our company, or the Customer Relations Department to request serviceFor this reason, it is impossible for them evaluate the services of the membership they purchasedMrand Mrs [redacted] own a timeshare at [redacted] FloridaAt the time of their purchase they expressed and interest in transferring ownership of this propertyFor this reason, our company referred them to an independent timeshare closing company which COULD transfer the timeshare out of their nameWe fully disclosed to them in writing that they were NOT required to enter into an agreement with the closing company and if they chose to enter into an agreement they would be required to pay the closing costs directly to the closing companyIt was further disclosed that if they chose to enter into and agreement with the closing company, the agreement was solely with the them and the closing company and NOT with our companyOur company contacted the closing company and they informed us that Mrand Mrs [redacted] did not contact them and did not enter into an agreement to transfer their timeshare Mrand Mrs [redacted] are members in good standing with Grand Resort Travel and are encouraged to contact the Customer Relations Department toll free at 1- [redacted] to take advantage of the membership benefits and services
Ms [redacted] and Ms [redacted] attended sales presentation in the office of Grand Discovery in Simpsonville on November 14, They were contacted by an independent marketing company to attend a sales presentation and offered a promotional incentiveBefore attending the sales presentation, they completed the Guest Registration which states, “Guests are under no obligation to purchase the membership offered todayAll guests receive a gift package for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel” Ms [redacted] and Ms [redacted] were aware and understood prior attending the sales presentation they were under no obligation to purchase the membershipAt the conclusion of the presentation, they made the decision to purchase the membershipPrior to completing the purchase they were taken into a private office away from the sales area to complete, initial and sign the documents included for your reviewSpecifically with regard to Ms [redacted] complaints, she and Ms [redacted] initialed their understanding of the following statements from the Acknowledgement and Description of Benefits and Services: “Condominium Gold Weeks are priced for one week stay (seven nights), are secured at a discount rate of up to 65% off the published resort rental rates and are subject to wholesale availability.”; “Grand Discovery sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts or any other travel arrangements”; “My Membership in Grand Resort Travel is a Wholesale Condominium Vacation Club Membership, not a discount travel agency, timeshare or ownership in real estate.” “I agree this document is consistent with the verbal description of the benefits and services of the Grand Resort Travel Membership made by Grand Discovery Consultants sales representatives” It is unreasonable to believe that Ms [redacted] would have initialed and signed her agreement with these statements if she had been believed she purchased a vacation timeshare program and was promised specific properties for a set priceMs [redacted] and Ms [redacted] signed their agreement with and understanding of the Understanding of the Purchase document which clearly states, “I(WE) UNDERSTAND AND AGREE OUT PURCHASE IS NOT FOR A TIMESHARE VACATION PLAN” Ms [redacted] clearly understood her purchase was not for at timeshareOn December 23, 2014, a person by the name of [redacted] called the office of Grand Resort Travel on the customer relations line and indicated he was “an attorney representing Ms [redacted] ”Mr [redacted] left a message with [redacted] ***, the condominium reservations manager and asked for a return callMs [redacted] does not handle legal matters for Grand Resort Travel Therefore, the phone call was not returnedMs [redacted] has never requested service using the Grand Resort Travel membershipMs [redacted] has never requested service using the Grand Resort Travel membershipMs [redacted] and Ms [redacted] understood they were under no obligation to purchase the membership BEFORE they attended the sales presentation as evidenced by their signatures on the Guest RegistrationMs [redacted] and Ms [redacted] understand there is no cancellation and no refund of the membership purchase price BEFORE they completed their purchase as evidenced by their signaturesMs [redacted] and Ms [redacted] agreed and understood the discount they should expect to receive with the membership, that they had not received verbal or written guarantees regarding availability or pricing, and they were not purchasing a timeshare BEFORE they completed the purchase as evidenced by their signatures and initialsMs [redacted] did not personally contact the office of Grand Resort TravelA Mr [redacted] who identified himself as Ms [redacted] attorney contacted the customer relations department demanding a refund and a return callThe customer relations department is there to assist members with accessing the benefits and services of the membershipMs [redacted] and Ms [redacted] remain members with Grand Resort TravelIf they wish to make a request using the membership, they should contact the customer relations department toll free at 1- [redacted] to make a requestAt this time, Ms [redacted] and Ms [redacted] do not have a valid complaint with the services of the membership because they have not made an attempt to use the membershipThe membership benefits are clearly disclosed in the Acknowledgement and Description of Benefits and Services, which they signed before completing their purchase
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and have determined that this does not resolve my complaint Grand Discovery Resort failed to mention that you have pay $everything you call to find their "better" properties I have checked their hot week properties by Googling a them For the ones that don't have a lot of scam alert sites, I search for them on [redacted] only to read very poor reviews We have no problems with the deceptive airfare/travel ploy to get us to the presentation, although it was much worse than most time shares deals We haven't used the service, we haven't used any of their call center timeIf their product is so good, why do they have to hide behind a "no refund/no cancelation" policy Regards, [redacted] ***
Mrand Mrs.*** attended a sales presentation in our place of business in South Carolina in *** on April 23, and made the decision to purchaseBefore they completed the purchase, they were taken into a private office
away from the sales area to complete, review, initial and sign the legal and binding documentsThey signed their understanding and agreement with the Understanding of the Company No Cancellation Policy which states, "“We further understand that because our purchase was completed and all documents signed in the place of business for Grand Discovery Consultants, LLC in South Carolina, our membership is non refundable and is not subject to cancellation.” The Merchant Copy authorizing the charge states, “NO REFUNDS” and “NO CANCELLATIONS”. Our company has a no cancellation and no refund policyThis was disclosed to Mrand Mrs.*** before they completed their purchaseThey remain members and are encouraged to contact the customer relations center toll free at 1-*** to request service using the membership
Mr.*** has never attended a sales presentation in our officeOur company has a contract with an independent marketing company that uses direct mail and offers a tablet for attending a sales presentation in our officeAs mail piece Mr. *** received states, "Call for details" "Certain
restrictions apply." Mr. *** should call the number listed on the mail pieceThe number Mr. *** should call is listed in the body of the mail which states, "call our awards center." At that time, Mr. *** will be given the details and the restrictions which apply over the phone
Mrand Mrs*** were contacted by an independent marketing company and offered a promotional incentive to attend a sales presentation in our officeThey attended a sales presentation in our office on
November 20,
Prior to attending the sales presentation, Mrand Mrs*** completed and signed the Guest Registration and signed their understanding of the following statement, “Guests are under no obligation to purchase the membership offered todayAll guests receive a gift package for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, Mrand Mrs*** made the decision to purchase the Grand Resort Travel membershipBefore completing their purchase, they were taken into a private office away from the sales area to complete, initial and sign the referenced here
Mr*** claims in this complaint that properties offered are run down; yet admits he has not used the membershipMr*** also claims he was told by his credit card company to contact the Revdex.com to receive a refund
Mr*** disputed this charge five times with his credit card companyEach time, we presented documentation and facts which proved the allegations Mr*** made in each of his disputes were falseHis credit card company upheld the charge FIVE timesMr*** made five different claims in order to receive a refund.
In his first dispute, Mr*** claimed his purchase was for “free airfare, hotel stay for days and car rental for daysAll star hotels not verifiable.” He also claimed he called to cancel within hours and was placed on holdOur company responded by providing proof that this purchase was for the Grand Resort Travel membership, a wholesale condominium vacation club membership, not for the promotional incentive; and we provided proof that Mrand Mrs*** agreed with and understood our company’s no cancellation policyThe charge was upheld by his credit card company
In his second dispute, Mr*** claimed he was dissatisfied with the quality of goods and services and provided one resort out of a listing of a resort that in his opinion demonstrated a quality of accommodations which are below his standardsOur company provided evidence that Mr*** had not used to the service and therefore could not determine the quality of accommodationsThe charge was upheld by his credit card company
In his third dispute, Mr*** claimed he cancelled his purchase on November 22, Our company provided evidence that Mrand Mrs*** understood and agreed to company no cancellation policy and agreed that he could not a cancel the membership
In his fourth dispute, Mr*** claimed that he has not received the service for this charge as agreed upon, and claimed he was guaranteed two specific resorts
In his fifth dispute, Mr*** has made the same claim as the fourth dispute without any additional information
Mr*** signed the Merchant Copy authorizing the charge which states, “NO REFUNDS” and “NO CANCELLATIONS”. Mrand Mrs*** signed their agreement with the “Understanding of the Company No Cancellation Policy.”
Mrand Mrs*** completed the Grand Resort Travel Membership Enrollment Form which is subtitled, “A Wholesale Condominium Vacation Club Membership” and signed the legal and binding purchase contract which states:
2. Purchase PriceSaid price is solely in consideration for joining the Membership and is not a payment for any particular goods or services
Mrand Mrs*** initialed and signed their agreement with and understanding of the Grand Resort Travel Acknowledgement and Description of Benefits and Services, which is subtitled “A Wholesale Condominium Vacation Club Membership”, including the following statements:
2. I purchased my Members for substantial discounts on weekly condominium rentals and not for any other benefit or service or as an investmentI understand Gran Resort Travel or Grand Discovery Consultants, LLC does not assist members in the resale of the Membership or purchase the membership backThe marketing gift was issued for participation in the presentation and not purchased as part of the membership
9. The sales materials represent examples of some of the condominium resorts available with my MembershipGrand Resort Travel works directly with a network of wholesale condominium agencies to ensure I receive the best available wholesale condominium in resort locationsCondominium Gold Week request are made b location, not by specific resortPet Friendly Condominium Gold Weeks and Hot Weeks have limited availabilityI will be given an opportunity to review resort amenities, location and resort ratings prior to booking my Condominium Gold Week or Condominium Hot Week
15. Grand Discovery Consultants sales representatives have made no verbal or written guarantees regarding availability or pricing for specific condominium resorts or any other travel arrangements
17. I agree this document is consistent with the verbal description of the benefits and services of the Grand Resort Travel Membership made by Grand Discovery Consultants sales representatives
Mrand Mrs*** agreed prior to attending the sales presentation that they were under no obligation to purchase the membership to receive the promotional incentive described their first dispute, as evidenced by their signature on the Guest RegistrationThey understood that their purchase was not for the marketing gift and was not for any particular goods or services, as evidence by their signature on the legal and binding purchase contract and that their purchase was for a substantial discounts on weekly condominium rentals and the marketing gift was issues for participation in the presentation and not purchased as part of the membership, as evidenced by their initials on the Acknowledgement and Description of Benefits
Mrand Mrs*** understood that they would be given the opportunity to review resort ratings prior to booking a Condominium Gold Week or a Condominium Hot Week as evidenced by their signature on the Acknowledgement and Description of Benefits and Services
Mrand Mrs*** understood that their purchase was not subject to cancellation as evidenced by their signature on the Understanding of the Company No Cancellation Policy; and Mr*** understood that there are “NO REFUNDS” and “NO CANCELLATIONS” as evidenced by his signature on the merchant copy authorizing the charge
It is unreasonable to believe that Mrand Mrs*** would have thought they were purchasing “free airfare and a hotel stay for days, car rental for days”; that they were promised “all star hotels which were not verifiable” ; that they “called within hours to cancel” and have signed and initialed their understating that they would receive the promotional incentive for participation not for purchasing, would have signed their understanding that the membership they purchased was “Wholesale Condominium Vacation Club Membership” for substantial discounts on weekly condominium rentals, and would have signed their understanding of the company no cancellation policy
Mrand Mrs*** have never called the customer relations center to make a request for condominium accommodations using the Grand Resort Travel membershipIn one of their disputes, Mrand Mrs*** provided a print out of a condominium using the online resort guide for Grand Resort TravelThis online resort guide contains thousands of resort descriptions and also has the following statement:
“This guide represents some of the resorts and geographic locations available with your membership, but it is not a complete listing of the resorts available on the Hot Weeks Listing or the resorts available for Condominium Gold Week requestsWhen you inquire about a Hot Week, or are provided options for your Condominium Gold Week request, customer relations will provide you with a link to resort descriptions.”
Mrand Mrs*** are not able to evaluate the services of Grand Resort Travel, nor are they able to evaluate the quality of the accommodations they have received because they have not attempted to use the membership by making a requestAs they understood they will be given the opportunity to review the resort ratings prior to booking a condominium gold week or condominium hot week; and as the website indicates under the resort guide, when Mrand Mrs*** do inquire about a Hot Week, or are provided options for a condominium gold week request, customer relations will provide them with a link to resort descriptions
Our company responded to five disputes with five different claims by Mr*** in which is contradicted earlier claims he had made in his disputesThe credit card company upheld the charge in all five cases.
Mrand Mrs*** signed their agreement with the Acknowledgement and Description of Benefits and Services, their agreement with the Understanding of the Company No Cancellation Policy, purchase contract and the merchant copy authorizing the charge which states, “NO REFUNDS” and “NO CANCELLATIONS”
Mrand Mrs*** remain members and should contact the Grand Resort Travel customer relations department toll free at 1-*** to receive service using the membership
Mrand Mrs. *** were contacted by an independent marketing company by mail and offered a promotional incentive for attending a sales presentation in our office, which
included a cruiseThey scheduled a sales presentation for July 25, Upon arrival to our office and before the sales presentation, Mrand Mrs. *** completed and signed the Guest Registration, and signed their agreement with and understanding of the following statement,
“Guests are under no obligation to purchase the membership offered todayAll guests receive a gift package for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, they made the decision to purchase the Grand Resort Travel membershipBefore completing their purchase, they were taken into a private office away from the sales area to complete, initial and sign the purchased documents included for your review and referenced here
Mr. *** signed the merchant authorization which states, “NO REFUNDS” and “NO CANCELLATONS”. Mrand Mrs. *** signed their agreement with and understanding of the “Understanding of Company No Cancellation Policy” which states,
“I(We) understand and agree our purchase is NON REFUNABLE and is NOT subject to CANCELLATION.”
Mrand Mrs*** completed and signed the Membership Enrollment form which describes the “BENEFITS & SERVICES PURCHASED” as “WEEKLY WHOLESALE CONDO RENTALS”
Mrand Mrs*** signed their agreement with the Purchase Contract which states,
NOTICE TO BUYER:
(D) THIS PURCHASE IS NON REFUNDABLE AND THIS CONTRACT IS NOT SUBJECT TO CANCELLATION
Mrand Mrs*** completed, initialed and signed the Acknowledgement and Description of Benefits and Services including the following statements:
2. I purchased my Membership for substantial discounts on weekly condominium rentals and not for any other benefit or serviceI understand Grand Resort Travel or Grand Discovery Consultants, LLC does not assist members in the resale of the Membership or purchase the membership backThe marketing gift was issued for participation in the presentation and was not purchased as part of the membership
13. My Membership in Grand Resort Travel is a Wholesale Condominium Vacation Club Membership, not a discount travel agency, timeshare or ownership into real estate
17. I agree this documents is consistent with the verbal description of the benefits and services of the Grand Resort Travel Membership made by Grand Discovery Consultants sales representatives
On August 6, 2014, Ms*** called the customer relations center of Grand Resort Travel and spoke with *** ***, customer relations director and made a complaint about the marketing gift she receivedMs*** explained that the marketing gift was not part of the membership she purchased, and answered questions about the membershipMs*** told Ms*** she wanted to cancel the membership because of the marketing gift. Ms*** explained to Ms*** there was no cancellation of the membershipMs*** gave Ms*** the number to Grand Discovery Consultants, LLC to discuss her complaints with the marketing gift
Ms*** spoke with *** *** in our officeMs*** complained that the cruise voucher she received did not include childrenMs. *** contacted the marketing company and asked if they could replace the promotional voucher Mrand Mrs*** received with a cruise voucher that would include childrenMs.*** verified that the marketing company would mail Ms*** a cruise voucher for adults and childrenThe marketing company did mail the voucher to Ms*** on August 9,
Since the date of Ms***’s complaint with your agency, the marketing company has attempted to contacted Ms*** numerous times to discuss her voucher in an attempt to resolve her complaints with the new voucherMs*** has not returned the call the marketing company
Mrand Mrs*** understood PRIOR to attending the sales presentation that they were under no obligation to purchase the membership and that the marketing gift was for their participation in the presentation, not for the purchase of a membership in Grand Resort Travel as evidenced by their signature on the Guest Registration form
Mrand Mrs*** understood they did not purchase a cruise for their familyThey understood, as evidenced by their signature on the Membership Enrollment form they were purchasing “WEEKLY WHOLESALE CONDO RENTALS”
As evidenced by their initials and signature on the Acknowledgement and Description of Benefits and Services, Mrand Mrs*** understood that their purchase was for substantial discounts on weekly condominium rentals, that the marketing gift was issued for participation in the presentation and was not purchased as part of the membership, that the membership is a Wholesale Condominium Vacation Club Membership and that the entire document was consistent with the verbal description of the benefits and services
Mrand Mrs. *** have not attempted to use the membership, they have only complained about the marketing gift, which they would have received regardless of whether they made the decision to purchase the Grand Resort Travel Membership, or not
The marketing company has made every effort to contact Ms*** to discuss her concerns regarding the terms and conditions of the voucher she was provided, and Ms*** has not responded backMs*** should contact the number provided on the cruise voucher to discuss the terms and conditions of the voucher
They remain members with Grand Resort Travel and are encouraged to contact the customer relations center toll free at 1-*** to take advantage of membership as it was disclosed to them prior to completing their purchase
we went in curiousand left happier than ever!! great company and glad we are a part of the club!!
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID***, and have determined that this does not resolve my complaint.
Regards,
*** ***
Our company contracts with numerous independent marketing companies to contact clients via mail and phone to schedule appointments for clients who meet all of our qualifications to participate in a 60-minutes sales presentationIn order to qualify for the presentation and receive any promotional
incentive, one of the requirements is that guests have a combined annual income of at least $45, 000.
Mrand Mrs*** were contacted by one of the independent marketing companies and invited to our office to participate in a sales presentationDuring the scheduling process, the independent marketing company disclosed all qualification that had to be met, including the $45,per year income requirementThe marketing company also disclosed that certain restrictions apply and taxes and reservation fees were the responsibility of the recipientMrand Mrs*** did come to our office for their scheduled appointment on July 17, at 5:PMMrand Mrs*** completed the Guest Registration and indicated that their combined annual income "under $30,Based upon their income, Mrand Mrs*** did not qualify to participate in the presentation or receive the promotional incentiveHowever, since Mrand Mrs *** did take the time to show up for their appointment, the management staff made the decision that they would not be required to participate in the presentation, but that they would receive their gift package anyway.
The receptionist gave Mrand Mrs*** the vacation certificate with the Terms and Conditions and she thoroughly explained the terms and conditions to Mrand Mrs***Mrand Mrs*** understood and agreed with the terms and conditions and did not make a complaint while they were in the officeMr*** signed his understanding of the following statement on the Guest Registration: "PLEASE READ GIFT REDEMPTION INSTRUCTIONS CAREFULLY"
Mr and Mrs*** received the promotional incentive even though they were not qualified and did not participate in a 60-minute presentationTo redeem the certificate, they are required to follow the terms and conditions outlined on their certificate
Mrand Mrs*** purchased a membership to Grand Resort Travel on July 16, They made an initial down payment for the membership and financed the remaining balance through our companyThey have not made a payment on their financed portion of the membership
since September of 2016; and are in default of their paymentsTherefore, their membership is frozen until they resume making paymentsWhen they stopped making payments; Grand Resort Travel stopped searching for the gold week request they made to *** FloridaHowever, PRIOR to their default they were offered options for their request to Hilton Head and to Myrtle Beach in handicap accessible units for the dates they requested and for the price range they understood they would expect to received using the membershipIn addition, they used the complementary travel agency to book a hotel in *** Georgia at the Days inn for October 14-15, On July 19, Ms*** used the complimentary travel agency to book the Days Inn in ***, Georgia for Days Inn & Suites, *** *** *** Blvd ***, GA 30092, 1king bed handicap accessible room, $(including taxes)On August 1, 2016, Ms*** called and asked a hot deal which was on the hot deal listing for Myrtle Beach Resort in Myrtle Beach, SC for $in a bedroom for September 16-23, She was told the unit was available and it was offered to herHowever, she declined to book the unit because she claims she was disappointed in the options provided to because they were not handicap accessible In August, 2016, Ms*** made a gold week request for September, in Hilton Head or Myrtle Beach, SC and March, for *** Florida and requested handicap accessible unitsShe was offered the following option on August 22, 2016: *** Club at *** in Hilton Head, SC in a handicap accessible condominium (all condominiums at this resort are handicap accessible) for $850.00/week in bedroom condominium for either September 3-10, 2016, this price is a savings of $1,(56% off) the published resort rental rateOn August 23, Ms*** left a message and asked about gold week availability at *** *** Boulevard for September, 2016; she was offered *** *** Boulevard in North Myrtle Beach, SC in a bedroom unit for September 3-10, or September 15-22, for $999.00/week, this price is a savings of 44% off the published resort rental rateAt that time, Ms*** was told by the customer relations staff that since her request for *** Florida was for 2017; the inventory had not posted yet and it would be a few more weeks before they would be able to provide her with options for that requestOn September 6, Ms*** sent in a letter with her complaintsAt that time, Randi H***, customer relations director phoned Ms*** and reviewed her complaint and her customer relations file with her, and the options she had been provided; told Ms*** that Grand Resort Travel had met the obligations of the Acknowledgement and Description of Benefits and Services as she had initialed them and told her that Grand Resort Travel had an open request for her for *** Florida in March of in a handicap unitMrand Mrs***’s payment for the membership was declined on September 16, Grand Resort Travel has met the obligations of the Acknowledgement and Description of Benefits and Services as they were disclosed to them prior to completing their purchaseThey understood that Condominium Hot Weeks are priced between $and $for a one week stay, are listed on the website and subject to wholesale availability; that Condominium Gold weeks are priced for one week stay and are secured at a discount of up to 65% off the published resort rental rate, that Grand Discovery made no verbal or written guarantees regarding availability or pricing and that the entire document and statements were consistent with the verbal description of benefits and services of the Grand Resort Travel MembershipMrand Mrs*** have been provided service EXACTLY the way the initialed and signed they understood they should expect to receive with the membership and have defaulted on their agreement to make payments and are now months behind on making payments on their loanMrand Mrs*** were offered an option August that would have saved them MORE than the amount they have put as a down payment on the membershipMrand Mrs*** are not entitled to a refund; they owe our company back paymentsTo catch up on their delinquent payments they should contact our finance department at ***
As we pointed out in the documents which we provided and were signed by Ms*** and Ms***, they understood they were under no obligation to purchase the membership, understood that they were purchasing a Wholesale Condominium Vacation Club membership for substantial discounts on weekly condominium rentals up to 65% off the published resort rental rates for Condominium Gold Weeks and $225-$per week for Condominium Hot DealsThey agreed that the entire document they initialed was consistent with the verbal description of benefits and service provided to them by the sales representative and that they were not guaranteed specific pricing or resort vacationsMs*** and Ms*** also understood they did not purchase a timeshare vacation planVacation leasing plans which is referred to in this complaint is under the real estate laws of South Carolina and references real propertyMs*** and Ms*** understood they were not purchasing a timeshare or ownership in real estateIt is unreasonable to believe that if Ms*** believed she purchased specific properties (*** resorts), for a set price (300-dollars), and was guaranteed this service, and that she purchased a timeshare and ownership in real estate, she would have initialed and signed the documents we have providedOur company sells a wholesale condominium vacation club membership and discloses such numerous times in the documents we have providedMs*** and Ms*** have never attempted the use the service which they purchasedHowever, they are encouraged to do so by calling the toll free number for customer relations at 1-***The membership benefits for the Grand Resort Travel membership, which is a wholesale condominium vacation club, are exactly as they are disclosed in writing and as Ms*** and Ms*** signed and initialed they understood them to be before they completed their purchase
Mr. and Mrs. [redacted] were contacted by an independent
marketing company to attend a sales presentation in our office. They scheduled
a sales presentation for March 28, 2016. Upon arrival to our office, and before
attending the sales presentation, they completed and signed the...
Guest
Registration which states “Guests are under no obligation to purchase the
membership offered today. All guests receive a gift package for their presentation,
not for the purchase of a membership in Grand Resort Travel.”
At the conclusion of the sales presentation, Mr. and Mrs.
[redacted] made the decision to purchase the Grand Resort Travel membership. Before
completing their purchase they were taken into a private room away from the sales
are to review, initial and sign the documents we have provided:
The Understanding of Purchase, which states, “I (WE)
UNDERSTAND AND AGREE OUR PURCHASE IS NOT FOR A TIMESHARE VACATION PLAN OR
SIMILAR PROGRAM”;
The Understanding of the Company No Cancellation Policy
which states, “I (WE) understand and agree our purchase is NON REFUNDABLE and
is NOT subject to CANCELLATION.”; Purchase Contract #[redacted] which states, “NOTICE TO BUYER: (D) THIS PURCHSE IS NON REFUNDABLE AND THIS
CONTRACT IS NOT SUBJECT TO CANCELLATION.” The Acknowledgement and Description
of Benefits and Services which describes the benefits and limitations of the
membership and includes 17 statements, including the following: #1. I understand I must contact Grand Resort
Travel directly at [redacted] for any vacation requests or service related
issues. #3. “If I choose the automatic draft, my annual dues are frozen at $89.95
and will not increase…; #4. “If understand I must be current with my annual
dues to take advantage of the membership benefits, and will be billed, or
drafted on my renewal date for the current year’s dues…” #15 “Grand Discovery Consultants
sales representatives have made no verbal or written guarantees regarding availability
or pricing for specific condominium resorts or any other travel arrangements.”
#17. I agree this document is consistent with the verbal description of benefits
and services of the Grand Resort Travel Membership made by Grand Discovery Consultants
sales representatives.”; The
Understanding of the Annual Dues Draft.
Mr. and Mrs. [redacted] understood prior to attending the sales presentation
and making their purchase that they were under no obligation to purchase the
membership and that they would receive their promotional gift package whether
they made a purchase or not. They made the decision to purchase the membership
and before they completed their purchase, they were given ample opportunity to
review the documents we have provided for your review.
Mr. and Mrs. [redacted] were given all the information necessary
about the benefits and limitations of the membership so they could begin using
the membership at the time of their purchase. Mr. and Mrs. [redacted] were provided
with the toll free number to contact Grand Resort Travel to make a request
using the membership, yet they have not done so to date. However, they remain
members with Grand Resort Travel and are entitled to receive all the membership
benefits and services as they were disclosed to then prior to completing their purchase.
They are encouraged to contact Grand Resort Travel toll free at 1-[redacted]
to make requests using the membership. Mr. and Mrs. [redacted] are not able to make the determination of the value of the membership unless they have attempted to use the services of the membership
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and have determined that this does not resolve my complaint.
I have received the response and yes we did know that we were not purchasing a cruise. However, the agreement was that we would purchase the membership if the offer included the cruise that allowed our children to go rather than [redacted] physically handing us a new offer that excluded our children. If he had notified us before hand we would have had the opportunity to say "If our kids are excluded then we do not wish to purchase the membership" and as such we would have done so but that was not the case. Also, I did not sign the documents afterwards only my husband but still under the information that we could take our kids. I think this is underhanded and I do not like how they do business.
They did replace the original offer but it is too little too late.
Also, I can send the documents however, my scanner is not working right now. I will be unavailable to respond to any complaints until after the 10/27 as I will be out of the country and unable to return emails. Please note this if there are responses to be made on my part, I am not neglecting them but will not be able to respond until after 10/27. Thank you for time and extension for response if needed. Also, I will send documents as soon as I return and my scanner is fixed.
Regards,
[redacted]
The customer did not purchase the cruise voucher; and understood both by their signature on the guest registration and purchase documents, and the response to this complaint , that the purchase was not for the cruise voucher, but that it was provided for attending the sales presentation. A marketing representative spoke with this customer and has agreed to send a replacement cruise voucher to the customer by mail. This customer purchased a Wholesale Condominium Vacation Club Membership, not a cruise. The customer is member in good standing with Grand Resort Travel and is encouraged to contact the customer relations center toll free at 1-[redacted] to make requests using the membership as it was disclosed in writing at the time of their purchase.