Saunder's Sealcoating & Patchwork

The customer was advised at the initial clean up consultation on May 23, 2014 that the landscape beds were filled with weeds including thissle & nutsedge which contain rhizomes which are difficult to pull the whole plant or kill with the first application.  The customer was...

advised at the time of the initial consultation that it may require more than one application to kill such weeds.  At the time of the initial consultation, the landscape beds were completely over grown; full of weeds, thissle & nutsedge.  Customer called and requested the price for the second application as the weed killer was not successful as we had advised him that this was a possibility.  One ofour consultants quoted the customer a verbal “ball park” price of $100.00 plus tax.  A “ball park” price was given due to the fact that we utilize a subcontractor to complete such weed control applications for our company and we had to consult with them for the true price of the second application.  The true price came in @ $150.00 plus tax for the second weed control application as per our subcontractor.  We charged the customer for the exact amount of what our subcontractor charged us.  There was no mark up.  The customer signed and returned the contract via email.  The customer was advised that he must pay for the second weed control application in full prior to work being done due to the fact that the original contract had not been paid at that time.  The customer stated that he forgot to drop off payment for the second application at the office but that he would pay the subcontractor's technician while he was there spraying the beds.  In good faith, we sent our subcontractor out to complete the second application without securing payment from the customer.  The customer did not pay the technician as promised.  On a separate occasion the customer advised our office that even though he had signed the contract that he was not responsible for the invoice and would have someone else pay the invoice directly to our office.The customer called the office more than a month after the second application which occurred on 07/25/14.  It had never been revealed to us that therewas a problem prior.  Yes he spoke to Beth as she is the one who usually answer the phone.  There were several messages left in reference to the overdueaccount prior to the customer contacting us stating that there was a problem.  All work was completed as per the contract, we repaired the damaged light and went back and straightened up after the mowers.  We have been in business since 1986 with minimal complaints from any customers.In good faith, we paid our subcontract the total due to them of $160.50 for services they provided to the customer that in turn we were never compensated for.  As aprofessional courtesy, we will issue the customer a credit $160.50 for the second weed control invoice.  Please note that as a reference, mowing services for September remain unpaid and were completely separate from the weed control issue.  In addition, we will also issue the customer a credit of $144.45 for September’s mowing invoice that remains unpaid as of today’s date.

I have reviewed the response made by the business in reference to complaint ID [redacted]. Although I do not agree on the timeline or accounts of the events they have stated and even though they have not apologized for their obnoxious treatment of a customer, in an effort to close this matter and move forward I accept their credit of my outstanding balances. I sincerely appreciate the Revdex.com assistance in this matter. Thank you very much.