Upon review of this complaint we (Saup/Hartley) are going to credit this service call of $as good faith, however; we would also like to state the following information The customer called for a service call stating his A/C was not working properlyUpon arrival (which is an initial $charge for any service call to go to someone's residence) the tech hooked up his equipment and found out the refrigerant was low causing the unit to freeze up and not work properlyHe then informed the customer that depending how bad the leak was would be how long the refrigerant would lastHe stated to the customer that he had seen it last the rest of the summer before and has also seen it last only a few hoursAt this time it is basically a gamble in what to doDoes the customer want a $service call or do they put in a $unitThe customer took the chance and did the service call when they were well aware of the possible outcomes of adding the refrigerantBad news was that it had a bad enough leak that the refrigerant leaked out within hoursThe customer calls back the next day requesting us to come back out and look at it in which we did but were strongly stating they were not paying the original bill and was needing us to do something about the issueAt this point we as a company could not invest anymore man hours or money into the issue when they were stating refusal to pay for the original billAt this time we went on about business and serviced all the other service orders that come in in that time of year Sincerely Saup/Hartley Hartley Construction
Upon review of this complaint we (Saup/Hartley) are going to credit this service call of $210.15 as good faith, however; we would also like to state the following information.
The customer called for a service call stating his A/C was not working properly. Upon arrival (which is an initial...
$60.00 charge for any service call to go to someone's residence)
the tech hooked up his equipment and found out the refrigerant was low causing the unit to freeze up and not work properly. He then informed the customer that depending how
bad the leak was would be how long the refrigerant would last. He stated to the customer that he had seen it last the rest of the summer before and has also seen it last only a
few hours. At this time it is basically a gamble in what to do. Does the customer want a $210.00 service call or do they put in a $3700.00 unit. The customer took the chance and
did the service call when they were well aware of the possible outcomes of adding the refrigerant. Bad news was that it had a bad enough leak that the refrigerant leaked out
within 12 hours. The customer calls back the next day requesting us to come back out and look at it in which we did but were strongly stating they were not paying the
original bill and was needing us to do something about the issue. At this point we as a company could not invest anymore man hours or money into the issue when they
were stating refusal to pay for the original bill. At this time we went on about business and serviced all the other service orders that come in in that time of year.
Upon review of this complaint we (Saup/Hartley) are going to credit this service call of $as good faith, however; we would also like to state the following information The customer called for a service call stating his A/C was not working properlyUpon arrival (which is an initial $charge for any service call to go to someone's residence) the tech hooked up his equipment and found out the refrigerant was low causing the unit to freeze up and not work properlyHe then informed the customer that depending how bad the leak was would be how long the refrigerant would lastHe stated to the customer that he had seen it last the rest of the summer before and has also seen it last only a few hoursAt this time it is basically a gamble in what to doDoes the customer want a $service call or do they put in a $unitThe customer took the chance and did the service call when they were well aware of the possible outcomes of adding the refrigerantBad news was that it had a bad enough leak that the refrigerant leaked out within hoursThe customer calls back the next day requesting us to come back out and look at it in which we did but were strongly stating they were not paying the original bill and was needing us to do something about the issueAt this point we as a company could not invest anymore man hours or money into the issue when they were stating refusal to pay for the original billAt this time we went on about business and serviced all the other service orders that come in in that time of year Sincerely Saup/Hartley Hartley Construction
Upon review of this complaint we (Saup/Hartley) are going to credit this service call of $210.15 as good faith, however; we would also like to state the following information.
The customer called for a service call stating his A/C was not working properly. Upon arrival (which is an initial...
$60.00 charge for any service call to go to someone's residence)
the tech hooked up his equipment and found out the refrigerant was low causing the unit to freeze up and not work properly. He then informed the customer that depending how
bad the leak was would be how long the refrigerant would last. He stated to the customer that he had seen it last the rest of the summer before and has also seen it last only a
few hours. At this time it is basically a gamble in what to do. Does the customer want a $210.00 service call or do they put in a $3700.00 unit. The customer took the chance and
did the service call when they were well aware of the possible outcomes of adding the refrigerant. Bad news was that it had a bad enough leak that the refrigerant leaked out
within 12 hours. The customer calls back the next day requesting us to come back out and look at it in which we did but were strongly stating they were not paying the
original bill and was needing us to do something about the issue. At this point we as a company could not invest anymore man hours or money into the issue when they
were stating refusal to pay for the original bill. At this time we went on about business and serviced all the other service orders that come in in that time of year.
Sincerely
Saup/Hartley
Hartley Construction