Sav-On Bags

Hi ***,My name is [redacted] and I will be able to assist you with the missing pieces of the oz Kraft Stand Up Pouch with Rectangle Window I just got off the phone with UPS and let them know the information you were provided They informed to me that the damaged package claim has not been completedThey informed me over the phone that they sent the paperwork via the postal mail, however, we have not received any paperwork in regards to your claim They should have never informed you of the incorrect details, and for which, I am deeply sorry Today they will be sending me a direct email message to have the claim paperwork completed Once the paperwork has been accepted from UPS, they will then send us a check covering the missing product Once we've received the check for the missing bags/damaged box we will proceed to ship you the pieces immediately.If you have any questions or concerns, please feel free to contact me anytime.Thank you for your ongoing patience, as we truly do understand your frustration We hope that from these difficult situations, where we both have fulfilled our duties, that we can grow from them.Warm Regards[redacted] ***###-###-####

Initial Business Response /* (1000, 5, 2015/12/27) */
Contact Name and Title: *** ***
Contact Phone: XXX-XXX-XXXX
Contact Email: ***@sav-onbags.com
Hello
We have received your claim and investigated the two orders in question in your complaint with the Revdex.comPlease find the
order history and it's status below:
Order: XXXXX - Date placed: 11/04/Order Shipped Date: 11/05/
11/10/vai UPS Tracking:
11/10/8:P.MThe receiver does not want the product and refused the delivery/ The package will be returned to the sender
11/10/3:P.MThe receiver does not want the product and refused the delivery
Order was refused for no reasonOnce we received the rejected package, customer was contacted and the following was refunded and resolved per agreed resolution
$(Restocking fee waived by ***)
$( UPS Ground for ship to and ship back), 1/on SBags
$405.00-$24.17=$refunded on 12/01/by ***
Order XXXXX - Date placed: 12/04/Order Shipped Date: 12/17/
Rejected package has not been received due to holidaysOrder is still under investigation on why it was rejected by customer via UPS tracking:
Medford, OR, United States
12/22/8:P.MThe receiver determined this product order is late and has refused the delivery/ The package will be returned to the sender
12/22/12:P.MThe receiver determined this product order is late and has refused the delivery
We will further investigate this case before New Years and will contact customer regarding order once we have received the rejected packageA refund will be processed as needed after investigation is complete
While we try to provide all of customers with great service, we apologize for any miscommunication, however both orders were received and processed per our system and via UPS tracking, both were received but rejected and one order has already been refunded to customer
Thank you for your attention to this matter
SBags, Inc
Initial Consumer Rebuttal /* (3000, 7, 2016/01/04) */
(The consumer indicated he/she DID NOT accept the response from the business.)
HiWe will investigate the claim of the first shipments payment being returned partiallyThe first package was never rejected because it was never received
The second order was cancelled through sav-onbags.com websiteafter that I personally spoke with *** and told him I didn't want the orderIt was misrepresented as something that could shipTurns out the product wan not even in the countryYou still shipped it after it was canceled on the website and on the phone and now you want to investigateJust return all of my money please
Final Business Response /* (4000, 11, 2016/01/25) */
For order # XXXXX, we have fully refunded the customer for the amount of $as of 01/22/Please allow 1-business days for your bank to display this information on your account
The main reason for the refunding delay, is that we were never notified to setup a RMA #, which is our procedure in order for our customers to return ANY merchandise to usTo make it even easier, we empower all of our customers by giving them this option to setup a RMA within their account online, all they need to do is simply log inThat way if we are busy on the phones and are unfortunately unable to talk to our customers directly, they will be able to start the process by themselves
We have even absorbed all of the additional shipping costs on this orderWhen a customer refuses a shipment, the box is automatically returned back to us and billed a second time for making the boxes way back to our facilityOn their orders listed in this Revdex.com claim, we have absorbed the costs twice nowOn both orders, we have waived the restocking fee of 15% on both orders on our own discretion
Both orders have been refunded accordingly (see previous notes for Order # XXXXX)
Thank you Revdex.com for assisting with this claim and making it easy for both our customer and our company to communicate as effectively as possible

Hi [redacted],My name is [redacted] and I will be able to assist you with the missing 100 pieces of the 8 oz Kraft Stand Up Pouch with Rectangle Window.  I just got off the phone with UPS and let them know the information you were provided.  They informed to me that the damaged package claim...

has not been completed. They informed me over the phone that they sent the paperwork via the postal mail, however, we have not received any paperwork in regards to your claim.  They should have never informed you of the incorrect details, and for which, I am deeply sorry.  Today they will be sending me a direct email message to have the claim paperwork completed.  Once the paperwork has been accepted from UPS, they will then send us a check covering the missing product.   Once we've received the check for the missing bags/damaged box we will proceed to ship you the 100 pieces immediately.If you have any questions or concerns, please feel free to contact me anytime.Thank you for your ongoing patience, as we truly do understand your frustration.  We hope that from these difficult situations, where we both have fulfilled our duties, that we can grow from them.Warm Regards.[redacted]###-###-####