We regret the error regarding Mr [redacted] 's vehicleWe did however contact them in a timely manner to make them aware of the error, we paid the $dollars for the Level Ill inspection to correct the title, we offered to take the vehicle for the inspection, and when Ms [redacted] stated she would prefer to take the vehicle herself, we gave her $dollars to compensate for her time and she acceptedUnfortunately the [redacted] required additional paperwork that was necessary to complete the inspection that we were not aware of either; this was new to us as wellHowever we promptly investigated what paperwork was required and we gathered it and delivered it to her home to not cause further inconvenienceWe feel if she was not satisfied with the original agreement, she should have made us aware of it at the timeWe are willing to provide Ms [redacted] with an additional $dollars for the 2"d visit to the Inspection station,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved However, my brother did state several times that he was dissatisfied with the offers of this company- that the original $compensation was not enough, but they were unwilling to negotiate further with him It also took this company several weeks to come up with and deliver the necessary documentation for this problem to be resolved It was after they stopped returning my brother's phone calls that this complaint was issued We understand that mistakes happen, but how a business responds to it shows what they are made of It was only after my brother's insistence that the original $compensation for our time was agreed to - it was never offered by this company, and this company was very slow about doing whatever was necessary to make this right It has been an incredible inconvenience for my family, requiring three trips to [redacted] to resolve it The correct documentation should have been given to us immediately instead of the very poorly written letter they instead sent us first And, in this kind of situation, you need to return people's phone calls immediately and not or days later, after we had called and left several messages That makes your customer think you are ignoring them and is what prompts them to file a Revdex.com claim.We accept this settlement, but are still unhappy with the way this company has worked to resolve the situation It has been too little done, too slow and too inaccurate in regards to proper documentation Regards, [redacted]
We regret the error regarding Mr [redacted] 's vehicleWe did however contact them in a timely manner to make them aware of the error, we paid the $dollars for the Level Ill inspection to correct the title, we offered to take the vehicle for the inspection, and when Ms [redacted] stated she would prefer to take the vehicle herself, we gave her $dollars to compensate for her time and she acceptedUnfortunately the [redacted] required additional paperwork that was necessary to complete the inspection that we were not aware of either; this was new to us as wellHowever we promptly investigated what paperwork was required and we gathered it and delivered it to her home to not cause further inconvenienceWe feel if she was not satisfied with the original agreement, she should have made us aware of it at the timeWe are willing to provide Ms [redacted] with an additional $dollars for the 2"d visit to the Inspection station,
Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution would be satisfactory to me I will wait until for the business to perform this action and, if it does, will consider this complaint resolved However, my brother did state several times that he was dissatisfied with the offers of this company- that the original $compensation was not enough, but they were unwilling to negotiate further with him It also took this company several weeks to come up with and deliver the necessary documentation for this problem to be resolved It was after they stopped returning my brother's phone calls that this complaint was issued We understand that mistakes happen, but how a business responds to it shows what they are made of It was only after my brother's insistence that the original $compensation for our time was agreed to - it was never offered by this company, and this company was very slow about doing whatever was necessary to make this right It has been an incredible inconvenience for my family, requiring three trips to [redacted] to resolve it The correct documentation should have been given to us immediately instead of the very poorly written letter they instead sent us first And, in this kind of situation, you need to return people's phone calls immediately and not or days later, after we had called and left several messages That makes your customer think you are ignoring them and is what prompts them to file a Revdex.com claim.We accept this settlement, but are still unhappy with the way this company has worked to resolve the situation It has been too little done, too slow and too inaccurate in regards to proper documentation Regards, [redacted]