Savage Kia, Inc.

[redacted],
Thank you for your purchase at Savage Kia.  We are sorry that you feel your experience at Savage Kia was not satisfactory as we strive to exceed expectations in every part of our business.  I would like to respond to your complaint with some additional information...

and then offer a possible solution.  As part of our pre-owned vehicle delivery process we present each customer with a vehicle history report so they can get an accurate history of the vehicle they are purchasing.  You were provided a copy of a vehicle history report before delivery and subsequently signed at the bottom that you had reviewed it.  You also signed an additional Vehicle History Report Disclaimer.  Additional copies of both of these documents were given to you at your request recently.
According to our records, the vehicle sales cash price was much less than $27016.26 that you mentioned above.  It was also requested as part of the deal that Savage cut you a check for $1950 which was provided to you after we received the funds from the bank.  At Savage Kia we maintain relationships with some of the best financial institutions in the country to meet our customer's vehicle financing needs.  They have very strict guidelines on how much they will finance relative a vehicle's book value.  Your loan was within those book value guidelines. 
We did speak on the phone about you bringing in the vehicle for us to appraise and trade you out of it into something that you would enjoy more.  I would still love the opportunity to do this for you and will guarantee you substantially more trade-in value with a purchase of any new or pre-owned vehicle in the next six months from Savage Kia than the other dealer offered.   We would love the opportunity to step up and do what the other dealer was unable to make you happy with your vehicle.  Once again, thank you for your business and we look forward to working with you on a much better trade in value for your vehicle if you so choose.
 
Sincerely,
[redacted], General Manager
Savage Kia
[redacted]

Review: We purchased a vehicle 9/27/13 and paid $ 27016.26--we signed the papers in evening of 9/27/13 (9pm) and had to return to the delaership on 9/28/13 with our vehicle and we told our salesman, Joe Beach, that we decided we did not want the vehicle. He called the sales manager over and we were told we had to take the vehicle due to the fact that all the bank papers had been signed. On 4/24/14 we went to trade in the vehicle and were told the vehicle was only worth $13,0000. How can a car depreciate that much in 6 months. I was also told by a few people that they know of a number of people that the same thing has happened to that have purchased cars from a Savage dealership. We feel that we were really taken advantage of at the time of the sale. I called the dealership and was told by a sales manager that things happen and with the economy.the only thing they could do would be for us to bring in the car and they would see if they could give us a better deal. The car was in an accident and I am wondering if we were not given all the information about the accident. This seem real shady to me. I would not purchase another vehicle from them and I will certainly be telling my friends about the dealershi.Desired Settlement: We feel the best course of action is for Savage to refund the full amount of the purchase plus the money for the six payments that we have made over the 6 months plus the money for the car we traded. --The amount listed above includes the full amount without the trade deducted

Business

Response:

[redacted],

Thank you for your purchase at Savage Kia. We are sorry that you feel your experience at Savage Kia was not satisfactory as we strive to exceed expectations in every part of our business. I would like to respond to your complaint with some additional information and then offer a possible solution. As part of our pre-owned vehicle delivery process we present each customer with a vehicle history report so they can get an accurate history of the vehicle they are purchasing. You were provided a copy of a vehicle history report before delivery and subsequently signed at the bottom that you had reviewed it. You also signed an additional Vehicle History Report Disclaimer. Additional copies of both of these documents were given to you at your request recently.

According to our records, the vehicle sales cash price was much less than $27016.26 that you mentioned above. It was also requested as part of the deal that Savage cut you a check for $1950 which was provided to you after we received the funds from the bank. At Savage Kia we maintain relationships with some of the best financial institutions in the country to meet our customer's vehicle financing needs. They have very strict guidelines on how much they will finance relative a vehicle's book value. Your loan was within those book value guidelines.

We did speak on the phone about you bringing in the vehicle for us to appraise and trade you out of it into something that you would enjoy more. I would still love the opportunity to do this for you and will guarantee you substantially more trade-in value with a purchase of any new or pre-owned vehicle in the next six months from Savage Kia than the other dealer offered. We would love the opportunity to step up and do what the other dealer was unable to make you happy with your vehicle. Once again, thank you for your business and we look forward to working with you on a much better trade in value for your vehicle if you so choose.

Sincerely,

[redacted], General Manager

Savage Kia

Hate this place well I shouldn't say everything in it the sales were very friendly took time to know me his name is Adam now when you need your car serviced that's a different story I scheduled a appointment two weeks in advance they took my car to see what was wrong with it they could not figure it this is 3 days later I called them for a update no one knew what was wrong yet so they called dodge get my car there and dodge serviced my car this is in the process of 7 days it took them 7 days to flush and restart my transmission so 10 days total not one phone call or anything I called them they say my car is done spoke with a j the manager he started talking as I was talking and we both talked at the same time for a good 10 seconds and I finally said I will come in tomorrow he laughed and said I won't be in tomorrow so I said I will talk to someone above or equal to you and he laughed again and said ookkay so I go there the next day and told a sales manager and he was very nice said he'll take this to the Gen manager and I was leaving a mechanic named Eddie started insulting me saying you don't even know what you bought you bought a snowmobile on wheels and started arguing with me saying your lucky we even took your car to dodge to get fixed and we'll you should have bought a kia not a dodge it's sales fault for not telling you its a snowmobile on wheels all while Kelly is trying to stay neutral I asked Eddie I said I need your name and he said hold on I will get it for you and walked away the disgust in service I received with them is unbareable I will never ever ever ever ever recommend this places service department to anyone like I said the sales is fine the service department sucks a real big waste of time huge headache