Savage L&B Dodge Chrysler Jeep

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because:I am expecting a full refund for the $If you only give me the $back then you get off free and clear by not giving me the DVD player or the value like we agreed uponThe only resolution for the full value of $ Regards, [redacted] ***

Dear ** [redacted] : Savage L&B Dodge has been in contact with the resolution teamI have spoke with [redacted] on 3/17/and Janet on 3/18/The Chrysler case number is correct on the customer's letter to youThe dealership does not have the authority to replace anyone's vehicle, We have also informed our Chrysler area manager [redacted] of the customers concernsThe vehicle was last in to be checked on 3/14/and we could not duplicate customers concernIf you need any further information please feel free to contact me at ###-###-#### Thank you,

We apologize for any inconvenience this has caused The name of the customer with the complaint does not match any of our records as the name and address associated with the complaint has been previously removed from our customer management system as well as our DMS system Again we apologize for any inconvenience this has causedThank you

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am expecting a full refund for the $If you only give me the $back then you get off free and clear by not giving me the DVD player or the value like we agreed uponThe only resolution for the full value of $ Regards, [redacted] ***

After speaking with Rich today, we came to an agreement of $Thank youTell us why here