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Savannah Homes Reviews (4)

We do not dispute this claim. We did agree to take care of the items our customer mentions. When I last spoke to the customer it was over the Christmas holiday and we were running on skeleton crew at the time. I did tell the customer that I would get with our guys and get it taken care of. I did...

forward the message on to the construction office and assumed it would be scheduled and work completed when everyone was back after the first of the year. I did not follow up and should have. I just assumed that it had been taken care of since I did not hear anything further from our customer. I will contact our customer and schedule a time to get these items completed.

We offer a variety of stained concrete, tile, wood, and carpet for flooring options. This particular stained concrete is the option the clients chose. It is not an acid wash and we did not ever say that it would be an acid wash. We did arrange for the clients to meet with our floor contractor to discuss the look they were trying to achieve and they made their selection based on information and samples discussed at that meeting. Our floor contractor also never said that it would be an acid wash (please see attached communication from the floor contractor). we did ask our floor contractor what he would charge to do an acid wash concrete flooring but the clients did not want to pay that amount. The care of this flooring does require cleaning with mild soap and water and waxing as needed based on the level of shine desired for the flooring by the clients. Our stained concrete flooring contractor is his own business man and how he communicates with clients after they move into their homes in regard to add on sales is at his discretion. We have made numerous attempts to resolve this issue with the clients and do not seem to be able to make them happy. We do stand behind our warranty but normal wear and tear is not a warrantable item. Homeowners do have a responsibility to maintain their homes once they take ownership of the home.

April 18, 2016   To Whom It May Concern:                 In regards to the complaint about stained concrete floors at the [redacted] residence at 15 Honeysuckle in Wimberley, Texas.  The [redacted]’s did contract with us to...

build a home and chose stained concrete as the option for the flooring in the entire home.  There were many different options to choose from but this was the most inexpensive option that fit their budget at the time.  They were told at the time of choosing that stained concrete would show all cracks, imperfections, finishing marks, and any of the other various discolorations that can occur with stained concrete.  It was never presented as scratch proof or durable in any way but in fact would require maintenance.  The stained concrete turned out to be less than what they wanted and they were unhappy from the beginning.  They wanted Savannah Homes to “fix it” but it was what they contracted for.  Stained concrete is what it says it is: STAINED CONCRETE.  Meaning it is the actual foundation stained another color.  It will show all imperfections, cracks etc.…  It is a coating over the foundation and therefore subject to scratching and chipping same as any other flooring.  It is not a warranty item.  We did try on a number of times to accommodate the home owner’s requests regarding the stained concrete but could not resolve the issue even though it was not something that was warrantable.  It seems they will not accept the concrete stain that they chose for their home and now want us to “fix it” by giving them money.  If this was vinyl flooring or wood flooring or carpet and it was scratched or torn or chipped it would not be a warranty item.  Why should stained concrete be any different as it is a floor covering same as any other flooring.  Bottom line is they were not happy with the choice they made from the beginning and didn’t want to pay to upgrade to a different flooring before they closed on their home.  I am truly sorry they are unhappy with their choice but cannot be responsible for the flooring after the homeowner moves into their home and begins to have wear and tear on the flooring.  We have touched up the scratches made by the home owners numerous times and we cannot do this indefinitely.  I hope this resolves this matter as we will no longer be addressing the stained concrete.

Complaint: [redacted]
I am rejecting this response because: When the original contract was set up to do the stained concrete, there was only one option of stained concrete presented to us at that time. We specifically asked for it to be an "Acid wash" and was verbally denied this in a response from the builder's contractor saying "The stain that will be done is just like an acid wash." Also at the time, we verbally asked the question to the builder about the "maintenance and upkeep" of the floor, and were told that the floors needed to be re-waxed annually and cleaned with soap and water regularly, which we found no problems with since we wanted the stained concrete. We followed the instructions by the builder, but we had to re-wax several times within the first six months. We did not ask for the "cheapest option" as mentioned, we wanted quality stained concrete for the overall look and low-maintenance performance that stained concrete is known for, and the builder had only this one particular option available for their stained concrete homes. What we ended up with is "painted" concrete that is not even sealed as in a normal stained concrete job is done.We are not looking for just "money" from the builder. We specifically asked the builder's stained concrete floor contractor what needed to be done to fix the problem we were having about it not holding up. The contractor told us that the builder told them to do the cheapest treatment and that is what he did. The contractor also said that the concrete was not what it should be to have quality stained concrete, that is why the stained kept coming up from the floor. The contractor then told us that he would need to charge us an additional $3,000 if we wanted the floor, and I quote, "to be done correctly." I did contact the builder about this conversation and the situation, and got little to no response.In further investigation through talking with many flooring contractors in the area, many of which have worked with this builder, the one thing that constantly comes up is the lack of durability with this builder's concrete floors. If we do not gain any compensation from this Revdex.com complaint, we will be fine. BUT we feel that the Revdex.com should be notified that their A+ rating should be strictly looked at with this builder, and future customers need to know that even though the builder says that 100% is covered in their warranty, in fact, many things that we have had issues with are labeled as "homeowner issues" by the builder when those problems are brought up to them. This is our third new home and no other builder denied as many warranty issues as this builder has and continues to do. Regards,
[redacted]

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Address: 800 S 50th St Ste 101, West Des Moines, Iowa, United States, 50265-5382

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