SavATree / Swingle Lawn, Tree & Landscape Care

We had SavATree/Swingle out to rid us of a junky messy tree that grew it self between our garage and alley. (probably there for some time) They were great!! From the arborist who was extremely responsive, to the workers. All professional, efficient, thorough, and at a cost I found reasonable. They did the work within one week of my having contacted them. They also removed a broken branch from an unrelated tree at no cost. Definitely recommend. I don't know the current relationship between SavATree and Swingle, but the SavATree folks were great.

Our neighborhood wanted trees trimmed on nine properties, so we contacted SavATree. They came out, took down phone number and email. They went silent on us—we didn’t hear back from them. So we found and hired a different company, who sent us a written estimate and a place to sign and return as a contract. The other company came out March 12 and did a great job.

Then SavATree came out four days later on March 16, when no one was home. Saw our freshly trimmed tree—and TRIMMED IT AGAIN?!? Now this tree looks terrible, we had an arborist come look at it and he said he would never have a tree trimmed like that. I have written SavATree a letter, should our tree die from the damage caused by their incompetent workers, we will bill them for dead tree removal, stump removal, and planting of a replacement tree.

Also, SavATree charged MORE THAN DOUBLE the price of the other company.

Also, forget customer service. I tried to talk to them on the phone about their never sending me a written quote or getting approval from me like the other professional company did, but no luck. I wrote them a letter, they never responded, they just charged me an extra $14.63 Finance Charge.

Savatree came to my house March 25th, 2020. Entered my gate and told my wife they were here to service my Ash Tree. My file said she did not know about this, but the rep insisted, and she let him into the back yard. I was working at the time and was also not aware of this. When I called Savatree they told me I had a re-occurring contract with them since 2016. This is absolutely not the case. I asked them to show me a contract, they did not have that or any approval. They told me a supervisor (***) would call me back but he never did. I called and left a message two additional times. They said they will have to charge me.

I asked several companies to give me a bid for cutting down stragglers from an elm tree that had gotten out of control in the yd of a rental property I have. SavATree was one of those companies. They took a very long time to come to give me the bid, and once they did, I had already found another company to do the job. SavATree is telling me they did the work and threatening to send me to collections. If they did indeed do the work, I never authorized it. I never signed a contract and never set a date for them to come. I felt badly for the young man who supposedly did the work, so I requested that the man who did the work meet with me at my rental property along with the SavATree worker. The man that did the work refused to come, and frankly, he had valid reason. He texted me when he arrived to show he was there, sent me numerous pictures as the job progressed, and sent me pictures when he finished up. I met him that evening and paid him cash for the job. He feels he behaved in a professional manner, and I believe he did, too. I wanted him to come to meet the SavATree worker to sort things out like "gentlemen". I have asked SavATree for documentation of my signing a contract, or committing to the work they offered. They have produced only a word doc. with two sentences of notes on it that appear to be internal memos tracking conversations. There is not even a note about me authorizing the work, and frankly, this type of documentation could have been written after these troubles began. They cannot produce a contract, nor an email where I have authorized anything from them. They have sent me emails that have contained insulting memos about me that have evidently been passed around their office(s). I don't believe I owe them anything because I never hired them, but they are now threatening to send me to collections. I have a very good credit rating. I always pay my bills. I'm hoping you can help us to resolve this problem. Thank you in advance for any support you can provide. Warmly, Renée Sullice

I am writing because Savatree continues to perform and bill me for services on my property that I have not authorized, even though I have notified them three times in writing and verbally to stop. The background for the complaint is that I formerly contracted with Swingle to perform an annual fertilization of a silver maple on my property. When I received notice in March 2018 that Savatree had purchased Swingle, I sent an email to Savatree cancelling the fertilization agreement and all other Swingle-related work. In September 2018, Savatree nonetheless fertilized the tree and billed me for this unauthorized service. I then notified them again, verbally and in writing, that I had cancelled the fertilization agreement, that the September 2018 service was unauthorized, and that I would not pay for it. I also requested but did not receive confirmation that Savatree had cancelled the agreement, but at least Savatree did not bill me again for this 2018 service. Then, last week, Savatree performed another unauthorized fertilization of the tree and sent me a bill for $90 the next day. The date of service was September 23 and the date of the invoice is September 24, 2019. I would like Revdex.com's help in resolving this matter. Also, I can provide copies of the emails referenced above if needed.

I began contacting SavATree in early March 2019 to trim 2 large trees on my property. The company (and its acquired affiliates) has exclusively cared for those trees for 28 years. I couldn't get a call back and when I called the residential line, they kept referring me to the same arborist who did not return my calls. It took 4-5 weeks even to get the service scheduled, causing the trees not to be in dormancy when trimmed and adding cost. I had specifically requested not to have this work done while I was out of town, but after weeks of waiting, it was indeed scheduled in April when I was not in town and without a current written or verbal price quote. The trimming was not completed satisfactorily. About a dozen branches, some as large as 3-4" in diameter- have fallen out of the trees since they were "trimmed". I have had to spend many hours of my own time and labor cutting and disposing of these branches. I disputed the charges of almost $2000 in writing and via phone.When the arborist finally responded and came to assess the work, he emailed stating the service was fine and the trees were "old." Several more branches have fallen out of the trees since then and these incidents were not related to storm damage of any kind. No remedies were offered, including coming back to retrim or providing a discount to offset the issues. I paid 90% of the bill and continued to request attention to this dispute. No one from the company responded. I finally called and asked to the local manager but was given the office manager instead. She assured me that she would talk to the manager and resolve the dispute within 1 business day. No calls or emails were received in response. I asked for them to stand behind their work and to provide a cost reduction of 10-15% to compensate for SavATree's failure to provide decent customer service, avoidable time delays, and complete lack of service and work quality. No response was ever received. I keep revceiving bills for the disputed charges including late charges which have been completely caused by SavATree's failure to respond. There are many quality tree services in Denver. SavATree has permanently lost a loyal customer due to this issue.

I received a quote from Savatree for winter watering of 10 trees in our yard. I followed up with the question via email: how much would it be to winter water just the one large tree in our parkway (a Siberian elm). The arborist Bernie replied via email: $325. I asked him to update quote accordingly. This was November 2018. Savatree has been sending me a statement every month since then for “1 Siberian Elm (front parking) Supplemental Watering” $497 plus 6 months of finance charges. I have emailed their accounts receivable multiple times forwarding my email correspondence with Bernie (the arborist) showing his quote of $325 for the one tree. I was initially ignored, and the the last couple times have been told there is nothing they can do about it and it is my problem and I need to resolve directly with Bernie (the tree guy??) Finance charges keep accumulating. I am worried they will send this to collections. I have proven the invoiced amount is incorrect. Burden of proof otherwise is on them and they are refusing to look into it.

Be very cautious about the fine print if you had previous service done. They will show up to your house and charge you 200 more dollars per service and then send you a bill saying you’re late. Very deceitful practices. When I called being displeased about the service and the bill, the customer service rep want to question where I worked. I do not understand what that had to do with anything. When they initially came out to trim the trees, the work was OK at best and had to be redone. Make your own decision who you choose for your tree services, but I can say with confidence I will never use them again.

I hired Savatree (formally Swingle) to remove a large pine tree from my yard.
While I am happy to have the tree gone, I'm not very happy with how the yard was left. There are chips of wood everywhere, a shepherd hook is bent and looks like they maybe dropped a log on it and tried to straighten it. A branch of juniper is snapped off and I thought they had left their broken rake in my yard, but I went out to start cleaning this morning and realized it was my own rake that their men had broken. There is also a large divot in my yard. I complained to them and someone came out right away, agreed that my yard had been left a mess and replaced my rake. I was told they would sent the same men out to clean up. They did come, but brought a nasty attitude with them and told me they didn't clean up because there was pet waste in my yard. I was told they would rake only with a minimal amount of waste (what ever that means), no mention of my broken rake, the shepherd hook or hole in my yard, and I told them to leave. The people in the office are very nice, but the young man that that came to my door was very arrogant and rude. I will not be using their service again.

We keep getting billed for services we had not requested for.

I cancelled all service with business in summer 2017. In spring 2018 business performed unauthorized services on my property without contacting me in advance. I made a complaint, and was told I would not be charged for the unauthorized work. They did not send me a bill. On 27 April 2018 I received a statement in the mail that says I am overdue on the unauthorized services.

I'm a locale business wanted to use a locale business stopped in at swingle in firestone co. Can't get anybody to call me .so I called again they said someone would cal me mon no call again I guess they don't need any new business pretty sad

We are being billed for services that we do not believe were completed on our customers properties.
We have requested that a field service order with the tech that completed the service does each time they are on a property. For some reason they will not provide us with this form. However on all other invoices they have provided these to us and we have made payment on all of these.
if these are recieved we have had no issue paying them.

Very greedy Rip off company, $91 for sprinkler blow out!!! Triple what other companies charge, and they black mail customers into having it turned on in Spring because they tell you that in order for any blow out problems to be covered, YOU MUST also use them at their very high rate to have the sprinkler turned on in the following spring or they won't fix any damages to the sprinkler due to improper blow out!!! So they squeeze more money out of customers!
I am glad this was our LAST sprinkler blow out with this rip off company.... oh, also, they are too greedy and cheap, don't care about veterans or elderly, they DO NOT GIVE A VETERAN/MILITARY OR SENIOR DISCOUNT, don't bother asking! Too greedy and cheap to give my 100% service connected disabled Vietnam and Gulf War veteran husband a discount! SHAME ON YOU! Note: Swingle, Don't bother calling and making excuses! Carola T

I really appreciate Swingle. They always do a good job and always follow up. If there is any kind of a problem they are quick and careful in addressing it. I like Swingle!!