Save Our Oceans

We emailed the customer to let him know we have refunded him

I wanted to attach a file to my complaint.Thank you, [redacted]

We emailed the customer and she asked that her order be resent We have done this (ePacket/Canada Post # [redacted] - it's currently in transit) and also issued her a courtesy $gift certificate

[A default letter is provided here which indicates your acceptance of the business's
response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me, providing the package arrivesI have already received the $gift certificateAm very pleased to learn the Company is overhauling the section that caused me such troubles
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed
the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

We resolved this customer's concern before we received your message. We have refunded her

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business
in reference to complaint ID ***, and find that this resolution is satisfactory to me
Regards,
*** ***

Complaint: ***
I am rejecting this response because: They still have not sent what I payed for
Regards,
*** ***[To assist us in bringing this matter to a close, the consumer must give a reason why they are
rejecting the responseIf the consumer does not provide a reason the complaint will be closed Answered]

We emailed the customer to let him know we have refunded him.

I wanted to attach a file to my complaint.Thank you,[redacted]

Customer was owed a $14 refund which our prior customer support staff failed to do. This refund has now been issued and the customer notified.

Dear Revdex.com, This customer has been refunded. We shipped our products from abroad, his order might got lost in the mail and that's probably why it never arrived, but we have already issued a $6.99 refund of the shipping costs this customer paid (since the product he purchased is a free item) Kind regards, Rick [redacted]Save Our Oceans

We emailed the customer and she asked that her order be resent.  We have done this (ePacket/Canada Post # [redacted] - it's currently in transit) and also issued her a courtesy $10 gift certificate.